Sixt Car Rental- Plaza de Espana in Madrid

4.2
★★★★☆
(720 reviews)

!Bienvenidos a nuestra oficina de alquiler de coches y furgonetas de Plaza de Espana! Situada en una de las zonas mas centricas y mejor comunicadas de Madrid, ofrece una situacion privilegiada tanto para turistas como para viajeros de negocios. Disponemos de una amplia seleccion de automoviles de las mejores marcas: desde todoterrenos a deportivos de lujo pasando por compactos o descapotables. Podras disfrutar de nuestra flota de ultima generacion con la maxima flexibilidad ya que tanto la recogida como la devolucion de los vehiculos se puede realizar las 24 horas. Consulta todos los detalles en nuestra pagina web y realiza una reserva en la misma o a traves de nuestra app. Ademas, descubre ahora nuestra suscripcion de coches SIXT+: un r...

Working Hours

Monday 7 AM-9 PM
Tuesday 7 AM-9 PM
Wednesday 7 AM-9 PM
Thursday 7 AM-9 PM
Friday 7 AM-9 PM
Saturday 7 AM-9 PM
Sunday 7 AM-9 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible entrance

Contact Information

+34 871 18 01 92 sixt.es

Address

Calle de la Princesa, 1

28008 Madrid

Plus Code: C7FQ+R5 Madrid, Spain

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Featured

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Latest

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Exterior

Exterior

4.2
★★★★☆
720 reviews

Rating Distribution

5 stars
506 (70.3%)
4 stars
56 (7.8%)
3 stars
30 (4.2%)
2 stars
17 (2.4%)
1 star
111 (15.4%)

Most Mentioned

pay 25 insurance 23 email 20 explanations 12 parking 10 square 9 security deposit 8 return 7 property damage 7 scammers 7
Featured Review
November 12, 2024
Original

We rented a car from here on 04/10, and returned it on 5/10. On the 8/10, the company said the car was scratched, Sixt showed a picture and description of the scratch. The description and location of the scratch was identical to the description and location, given to us at the beginning of rental agreement, 4/10. Several emails were sent, pointing this mistake out , but no replies. Then on 21/10, another email was sent with another scratch, not previously mentioned and nearly 2 1/2weeks after us dropping if the car, Did they really not rent out the car in 2 1/2 weeks and did they expect us to take responsibility for this? We have send 15/16 emails, making our case and asked for a final written decision, so we can start legal proceedings, instead all we get is final bill payment and aggressive correspondence. Avoid this company at all costs.

2 found this helpful
Featured Review
★★★
November 3, 2024
Original

Expensive Very complicated to get the vehicle out of the parking lote. Second Ticket didn't work and it was showing a total of 74EUR. I think the walk to the parking are should be guided by an agent.

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Featured Review
October 2, 2024
Original

I had a terrible experience with this company (not this location) but the company in Spain. I rented a car and I didn't pay for the insurance. A few days after I returned the car I got an email, saying that there was a scratch on the car, and that I had to pay EURO 300. I click to check the images they send, and it is clear it was not the same car. I found it really disrespectful that they try to take advantage of people like this. Where are the company's values? Tip, if you are not going to take the insurance please take pictures of the car when you return it, because they will surely try to take advantage of the situation.

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1 found this helpful
Featured Review
★★★★★
October 1, 2024
Original

The gentleman there helped me with my reservation and he was very polite and fast with the process. He was also very informative about the parking due to the category of the vehicle in the city of Madrid. Next time I go again to Madrid, I will go back to them (SIXT)

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Featured Review
★★★★★
September 30, 2024
Original

Always had great experience. But beware. No lights at all when you pick up car. So you cannot see damages. They will push for insurance. Car had no oil. No washer. Dents etc. try to go somewhere else and call your auto insurance and credit card company. Demand lights at Plaza de Espana Sixt area.

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Featured Review
★★★★
September 18, 2024
Original

They were very good at pickup, helping get to the vehicle and on the road. The vehicle was good quality and what I expected. The drop off experience was not quite as good. No one met us at the dropoff and I wasn't sure what to do. I had to find someone to find out the proper drop off requirements. Otherwise I thought it was very good experience.

Featured Review
★★★★★
August 24, 2024
Original

I rented new Alfa Romeo car from Plaza de Espana in Madrid on 13 August for 9 days. Employee Davor helped a lot to make the rental process easy and comfortable. The car was excellent during all the trip and returning back the car in Barcelona was easy.

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Featured Review
★★★★★
January 18, 2024
Original

Rented a car from Sixt Plaza de Espana for a road trip of 8 days. We booked thru rentalcars.com. We didn't get the exact car we requested but received a similar sized car. The agent at the counter was very helpful and assisted us to complete the rental agreement. On the day of the return we returned on time the agent who was on shift cleared us thru quick after inspecting the car. Check in and check out retuning step was also so quick and hassle free. Overall experience in renting a car with Sixt was good. Recommended.

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★★★★★
November 24, 2024
Original
★★★★★
Local Guide November 24, 2024
Original
★★★★★
November 24, 2024
Original
★★★★★
November 17, 2024
Original
Sebas and Jun, some champions, my congratulations for the great work, they deserve a 10 from me.
Translation
Sebas Y Jun unos campeones mi felicitacion por el gran trabajo merecen un 10 de mi parte
★★★★★
November 17, 2024
Original
Very correct. 100% recommendable
Translation
Muy correcto. Recomdable 100%
November 17, 2024
Original
Company has a history of charging people for pre existing scratches. We are going forward with legal assistance
1 helpful
November 17, 2024
Original
Car had numerous large scratches and dings when we picked up, which I photographed most of it. Sixt then falsy accused us of causing the damage. Definitely will not be a repeat customer. Stay away
1 helpful
★★★★★
Local Guide November 10, 2024
Original
★★★★★
November 10, 2024
Original
Chapel near Petraza
Translation
Chapelle pres de Petraza
★★★★★
November 10, 2024
Original
★★★★★
Local Guide November 10, 2024
Original
★★★★★
Local Guide November 10, 2024
Original
Very good. Delighted.
Translation
Muy bien Encantado
★★★★★
Local Guide November 10, 2024
Original
The experience has been good. The car was spectacular but it was too much of a car for my level. Otherwise I recommend it one hundred percent. The service has been excellent, the person who has not attended at all times has been professional and has treated us very well. In addition to having explained very well everything we needed to know. Ruben has treated us very well!!
Translation
La experiencia ha estado bien. El coche era espectacular pero era demasiado coche para mi nivel. Por lo demas lo recomiendo cien por cien. La atencion ha sido excelente, la persona que no ha atendido en todo momento ha sido profesional y nos ha tratado muy bien. Ademas de habernos explicado muy bien todo lo que teniamos que saber. Ruben nos ha tratado super bien!!
★★★★★
Local Guide November 10, 2024
Original
★★★★★
Local Guide November 3, 2024
Original
Very good experience with the rental! The price is not the cheapest on the market, but I feel very comfortable with their service and the quality of the car. Lets rent 12 days and we had a great time.
Translation
Muy buena experiencia con el alquiler! El precio no es lo mas economico del mercado, pero me siento muy comodo por su servicio y la calidad del auto. Alquilemos 12 dias y pasamos barbaro.
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Fast, friendly and helpful. Great experience for us.
November 1, 2024
Original
Terrible cleaner workers hit my car and charged me for the damage South American, 35 years old or so, who works in Plaza Espana. He insulted us. He threatened us. I dont recommend anything. This company is much better, Enterprise or Hertz.
1 helpful
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★
November 1, 2024
Original
perfect experience amazing car, very helpful staff
★★★★★
Local Guide November 1, 2024
Original
Excellent Service at Sixt Car Rental Madrid Plaza De Espana I recently rented an Audi Q5 from Sixt at Madrid Plaza De Espana, and my experience was nothing short of exceptional, thanks to their outstanding representative, Ruben. From the moment I arrived, Rubens service-minded approach was clear. He took the time to understand my needs and went above and beyond to ensure I had the best possible experience. Instead of the Q5, I ended up with an Audi Q8 for a very reasonable top-up, thanks to Ruben s thoughtful suggestion. He personally escorted me to the parking lot, made sure the car was in perfect condition, and even recommended some great spots to visit around Madrid. His enthusiasm for his job and genuine care for customer satisfaction truly set him apart. I ve met countless sales and service reps over the years, but Ruben genuinely stands out. His passion for what he does shines through, and it s clear that he takes pride in providing top-notch service. I believe he deserves recognition from his managers, as he is a tremendous asset to Sixt. Well done, Ruben! Wishing you all the best in your career. I will definitely choose Sixt again, thanks to experiences like this one.
★★
November 1, 2024
Original
THEY DO NOT REFUND THE WARRANTY!!! We rented a van just for one day at the Chamartin station in Madrid more than a month ago. The service was excellent, super attentive and clear. The vehicle was new and up to par with what we requested. We cancel the day and the guarantee with debit. To this day we are still waiting for its return.
Translation
NO HACEN DEVOLUCION DE LA GARANTIA!!! Rentamos una van solo por un dia en la estacion Chamartin en Madrid hace mas de un mes. La atencion fue excelente, super atento y claro. El vehiculo era nuevo y a la altura de lo que solicitamos. Cancelamos el dia y la garantia con debito. Al dia de hoy seguimos a la espera de la devolucion de la misma.
★★★★★
Local Guide November 1, 2024
Original
Sofia is really nice and helpful. Look for her!!
★★★★★
November 1, 2024
Original
Good service, car of the year and I can leave it at the same airport or in another city
Translation
Buena atencion, carro del ano y lo puedo dejar en el mismo aeropuerto o en otra ciudad
★★★★★
Local Guide November 1, 2024
Original
Well, bad, they wanted to charge us for a basic car 180 for two days apart from a deposit of 300, which was bad because on the front page of the establishment it said 29 euros per day, they didnt want to inform us and after we came from Castilian, because the guy was kinder In the end, we got it cheaper and friendlier at another rental site.
★★★★★
November 1, 2024
Original
★★★★★
October 1, 2024
Original
Ruben is a great asset to this company. Wonderful explaining and orienting a customer s best choices. Will hire him in NY :). Car was great and easy location. Thanks
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
Everything very good, speed they speak clearly as always without any inconvenience. Above all, Ruben, who is a genius, got me the car I wanted at a very good price.
Translation
Todo muy bien, rapidez hablan claro como siempre sin ningun inconveniente. Sobre todo Ruben que es un crack me consiguio el coche que queria a muy buen precio.
★★★★★
October 1, 2024
Original
★★★★★
Local Guide October 1, 2024
Original
Alejandro and his colleague, very professional They answered all our questions very kindly. Muchas gracias
Local Guide October 1, 2024
Original
Be careful....A scam...you rent a car and you get a penalty since to return the car you have to enter central Madrid without a sticker....
Translation
Cuidado ....Una estafa ...te alquila un coche y te llevas una sancion ya que para hacer la devolucion del coche tienes que entrar en Madrid central sin pegatina....
1 helpful
★★★★★
October 1, 2024
Original
Excellent service from the agent, the vehicle was what I expected
Translation
Excelente atencion por parte del agente, el vehiculo fue lo que esperaba
★★★★★
October 1, 2024
Original
I went for a pre-delivery car from REVEL and they took great care of me. They explained everything to me and looked for alternatives for any setback, out of 10. For the return in Plaza Espana I recommend going early due to traffic.
Translation
Fui por un coche de pre-entrega de parte de REVEL y me atendieron muy bien. Me explicaron todo y me buscaron alternativas para cualquier contratiempo, de 10. Para la devolucion en Plaza Espana recomiendo ir con tiempo por el trafico.

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