Record go Mobility - Madrid Chamartin in Madrid

I had a flat tire problem and they came to collect the car. At the car I had a baby chair and a baby seat for my 2 kids which I informed the barajas T1 office on the day .(2024-sep-08) After 2 weeks chamartin office returned my baby chair but told me they didnt recevie the baby seat. (Which is about 280 euros) they suggested me that they will rent me any of their baby seat before they find mine. After another 2 week (total 1 month) when I went to return the vehicle, the chamartin office suddenly told me they didnt find mine and also they couldn't rent me their baby seat and told me its my responsibility that I didnt take out the baby seat from a flat tired vehicle which was picked up by a truck. What a joke....

Record Go is the worst company I've rented a car with. The new "policy" is that they can't rent a car to someone who holds a passport from one country and a residence card+drivers license from another. Unless of course you pay 60 euros a day for an extra protection, then they can open an exception. Just another absurd way to make you pay more at the check in. And because their office is outside the station, you're compelled just to do it instead of going to another rental agency next door. In summary, always avoid it, it is a scam

THEY ARE SCAMMERS AT RECORDGO MADRID CHAMARTIN! Do not rent with them at all. They try to come up with any reason to charge you more money for damage even though there is no damage. They also do not give back your deposit. Awful. GIVE US OUR MONEY BACK.

We rented a car for 5 days from them. Check out time was 10 AM., there was a big line of people and only one employee, it took us 40 min to finally get the key to the car and all the papers done. She gave us the key without clear instructions how to take the car out of the parking. When my partner went downstairs to get the car and was having issues, he asked me to ask employee for help, but the office was empty. They all just vanished. He tried calling at the barrier to get assistance, no one answered. Another 10-15 min later we finally took the car out. By this point we were almost an hour later to leave for our trip. The parking area was dark and we didn't have a good look at the car, just got into it and drove. The screen for GPS was damaged, later we discovered the car was scratched and the logo of the car from the front was missing. Inside was a bit dirty, small smudges of paint or I don't know what on the front panel and window. Ashes and rolling paper inside the car. While driving we wanted to clean the front window, no water to clean it. When we were returning the car and told employee (again the only one working and after waiting in line for another 30 min) about the damage and all we got in response was "oh yes, we know it's damaged. don't worry, you have the full coverage anyways, you won't need to pay". If you know the car is damaged why don't you fix it??? But continue renting it out. The car drove fine and it's the only reason I've given 2 stars.

Good overall experience with RecordGo: 1.- RecordGo personnel at the rental office were professional and managed the delivery and reception of the vehicle quickly. 2.- The vehicle we rented (KIA) was clean and worked well 3.- Devolutions to my credit card were made quickly and without problems 4.- Rental office not in the Charmartin station but all the same it was easy to get to it, and driving out and returning the car was an easy process. I will use them again in the near future.

Rented a vehicle on two occasions from here. First time they were great, no issues returning the vehicle a few hours late. This time, charged EUR185. Dropped it off 5 hours late. Insane to be charged that much when that vehicle was renting at like EUR28 per day! Unfortunate that they charged because I am in Madrid for the next 3 years and I had planned to rent at least once a month. Just lost thousands in revenue. It is in their contract to be charged a late fee but I did not think it would be this insane! Anyway, their loss I guess...

SCAMMERS!!! I Rented fiat panda here. the guy at the counter said that the car was undamaged. When I got out of the car, I saw that all the parts on it were scratched. I was told to take a photo and then send it as proof. When I stopped the car, the company asked me to remove the photo and accepted the car. An hour later I was charged 926 euros for the damage! the damage was the same as in the photo! THEY ARE SCAMMERS!!! they don't respond to mail messages! Do not take this service's car!

To date, 31 calendar days later the hold on my credit card for the EUR 1,400 deposit has still not been released. with no explanation why and a company that can not be reached. I can not emphasise enough AVOID AVOID AVOID!!! After being on the receiving end of Terrible service, I would avoid using recordgo. I rented a car, the car was not ready at the requested time, after waiting 90 minutes I got a downgrade instead of a hyundai i30 or equivalent i got a dr( a rebadged Chinese made car) the fuel tank rank was less than 400kms, I had to refuel going from Madrid to Valencia. To make it worse the car had a mechanical failure and broke down coming back from Valencia. Upon requesting help the service personel were more interested in the condition of the car than checking if we were okay. no refund on fuel on deposit, credit card hold not released. no contact from the company apart from their comment below.