Hertz in Madrid

3.7
★★★★☆
(158 reviews)

Bienvenido a Hertz Alquiler De Coches - Madrid Calle Tomas Breton 810 situado en Calle Tomas Breton 8-10. Selecciona esta localizacion para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehiculos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches electricos (EV), furgonetas, camiones y muchos mas. Welcome to Hertz Car Rental - Madrid Calle Tomas Breton 810. Select this location to begin your car rental experience or choose from other locations near you. Enjoy a wide selection of vehicles like luxury and sports cars, SUVs, EVs, vans, trucks and more. Book online now, or with the free Hertz app today.

Location

Contact Information

+34 914 68 45 60 hertz.es

Address

10, C. de Tomas Breton, 8

28045 Madrid

Plus Code: 98W3+XR Madrid, Spain

Photo Gallery

Featured

Featured

Luxury car

Luxury car

By owner

By owner

Street View & 360deg

Street View & 360deg

3.7
★★★★☆
158 reviews

Rating Distribution

5 stars
70 (44.3%)
4 stars
33 (20.9%)
3 stars
17 (10.8%)
2 stars
11 (7.0%)
1 star
27 (17.1%)

Most Mentioned

van 12 office 10 price 10 money 6 phone 6 parking 6 security deposit 5 return 4 debit card 4 theory of categories 3
Featured Review
August 23, 2023
Original

Las chica que me atendio: encantadora. Pero no entiendo el porque de necesitar la tarjeta credito/debito fisica para poder llevarte el vehiculo. Lo contrate a traves de una plataforma web llamada "Doyouspain" que me parece un timo; estuve intentando contactar con ellos para intentar solucionar el problema y no atendieron mis numerosas llamadas. Tr dejan en espera con la opcion correspondiente y puedes estar horas o dias esperando porque no te atienden. Si fuera un motivo grave, no me quiero imaginar la angustia que puede suponer..

Translation

The girl who helped me: charming. But I don't understand why you need the physical credit/debit card to be able to take the vehicle. I hired him through a web platform called "Doyouspain" which seems like a scam to me; I was trying to contact them to try to solve the problem and they did not answer my numerous calls. They leave you on hold with the corresponding option and you can spend hours or days waiting because they don't attend to you. If it were a serious reason, I don't want to imagine the anguish it could cause.

1 found this helpful
Featured Review
July 1, 2023
Original

A la espera de que devuelvan la fianza y se han hecho un cobro sin ninguna autorizacion de 38 euros que no sabemos de que y aun con el deposito lleno nos quisieron cobrar 20. Nada, ahora a ir detras de estos sin verguenzas a que nos devuelvan el dinero. NO ALQUILEIS NADA CON ESTA GENTE.

Translation

We are waiting for them to return the deposit and they have made a charge without any authorization of 38 euros for which we do not know what and even with the tank full they wanted to charge us 20. Nothing, now let's go after these without shame and get them to give us back the money. DO NOT RENT ANYTHING WITH THESE PEOPLE.

Featured Review
★★★★
March 6, 2023
Original

El acceso es un poco extrano, parece q entras por la puerta trasera. Hubo un tiempo, cuando algunas empresas de alquiler, por algun motivo, decidieron salir de la estacion de Atocha. Hertz fue una de ellas y este fue su lugar de alquiler de turismos. La entrada principal estaba en Delicias. Yo mismo fui a recoger y devolver alli un par de veces un turismo. Tenia varios mostradores. Ahora estan en el parking de Atocha Renfe. Quedando este lugar para el alquiler de los vehiculos industriales. El sr. q me ha atendido ha si competente e amable. El acceso para salir, o entrar en el parking no es complicado para quien esta acostumbrado, pero para quien no conduce habitualmente un vehiculo tipo furgon hay tener mas cuidado. La experiencia ha sido positiva. El vehiculo era practicamente nuevo y estaba muy limpio por dentro y fuera. El precio fue economico en comparacion con otras empresas si tenemos en cuenta precio-calidad-prestaciones. Lo recomiendo.

Translation

Access is a bit strange, it seems like you enter through the back door. There was a time when some rental companies, for some reason, decided to leave the Atocha station. Hertz was one of them and this was their car rental place. The main entrance was in Delicias. I myself went to pick up and return a car there a couple of times. It had several counters. Now they are in the Atocha Renfe parking lot. Leaving this place for the rental of industrial vehicles. Mr. who has treated me competently and kindly. Access to leave or enter the parking lot is not complicated for those who are used to it, but for those who do not usually drive a van-type vehicle, more care must be taken. The experience has been positive. The vehicle was practically new and very clean inside and out. The price was economical compared to other companies if we take into account price-quality-performance. I recommend it.

1 found this helpful
Featured Review
★★★★★
November 12, 2018
Original

Good and helpful staff!

Featured Review
★★★★★
September 22, 2018
Original

Very convenient location, easy to find/access. Fast, professional service. Would definitely use again next time we're in Madrid

Featured Review
★★★★★
April 30, 2018
Original

Lucked into a free upgrade. Friendly and fast service during pickup on a Tue at 3 PM. Generous and more than fair in dealing with some additional scratches on the car from driving in Andalusia. Would go there again next time I'm in Madrid. Fair warning: if the roads to this place in Madrid seem narrow, consider taking trains. Seville and Toledo but really any of the historic towns in southern Spain are far worse. So are the parking structures.

Featured Review
★★★★★
August 28, 2017
Original

Quick and very friendly service. Upgraded me for free. Highly recommended

Featured Review
★★★★★
June 2, 2014
Original

Servicio bastante bueno y rapido. Necesite alquilar un coche un dia para hacer un viaje. En 10 minutos ya teniamos el coche a buen precio y lo pudimos dejar en nuestro destino sin ningun tipo de problemas. En general ninguna queja, lo unico que se podria objetar es que tuvimos algun que otro problema para pagar con tarjeta de debito.

Translation

Pretty good and fast service. I needed to rent a car one day to take a trip. In 10 minutes we already had the car at a good price and we were able to leave it at our destination without any problems. In general, no complaints, the only thing that could be objected is that we had some problems paying with a debit card.

1 found this helpful
★★
Local Guide May 1, 2024
Original
Pending information
Translation
Pendiente de recibir informacion
★★★★
April 1, 2024
Original
★★★
Local Guide April 1, 2024
Original
December 1, 2023
Original
This office has been closed for two months, when Hertz says it is open even on its own website. Luckily, Hertz personnel who were going to pick up vehicles from the garage confirmed this to us, so as not to wait uselessly.
Translation
Esta oficina esta cerrada hace dos meses, cuando Hertz dice que esta abierta hasta en su propia web. Por suerte, personal de Hertz que iba a recoger vehiculos al garaje nos lo ha confirmado, para no esperar inutilmente.
2 helpful
Local Guide December 1, 2023
Original
They make reservations for you there and when you go they send you somewhere else because they dont have cars and they have it covered.
Translation
Te hacen reservas alli y cuando vas te mandan a otro lado porque no tienen coches y lo tienen chapado.
1 helpful
December 1, 2023
Original
Local Guide December 1, 2023
Original
We reserved a van for a move 5 days in advance, we arrived at the agreed time and there was a queue of about 10 people. After 1 hour waiting, they helped us and told us that they did not have any van left and that they could not give us any solution. , a REGRETTABLE deal, there was only one girl there who couldnt do anything and no matter how much she called her manager, he didnt take it, we still havent gotten our money back, its possibly the worst company of vehicle rental that can be found. IF WHAT YOU WANT IS TO WASTE TIME AND MONEY, GO FORWARD HIRE WITH THIS B*M* COMPANY.
Translation
Reservamos una furgoneta para una mudanza con 5 dias de antelacion, llegamos a la hora acordada y hay una cola de cerca de 10 personas, tras 1 hora esperando nos atienden y nos dicen que no les queda ninguna furgoneta y que no nos pueden dar ninguna solucion, un trato LAMENTABLE, alli solo habia una chica que no podia hacer nada y por mas que llamaba a su responsable no se lo cogia, aun no hemos conseguido que nos devuelvan el dinero, es posiblemente la peor empresa de alquiler de vehiculos que se pueda encontrar. SI LO QUE QUIERES ES PERDER TIEMPO Y DINERO, ADELANTE CONTRATA CON ESTA P* M* DE EMPRESA.
Local Guide December 1, 2022
Original
★★★
Local Guide December 1, 2022
Original
Somewhat high prices, variety of vehicles Readiness.
★★★★★
Local Guide December 1, 2022
Original
Very good advice. They give very good service.
Translation
Muy buen asesoramiento. Dan muy buen servicio.
★★★★★
December 1, 2022
Original
★★★★★
Local Guide December 1, 2022
Original
★★★★★
December 1, 2022
Original
★★★★★
December 1, 2022
Original
Excellent experience
Translation
Excelente experiencia
★★★★
Local Guide December 1, 2022
Original
I have been trying to contact since yesterday and the phone is out of coverage or they are communicating, they must change the phone on Google. Otherwise, the employee there is very nice and informs you perfectly about all the services and prices.
Translation
Estoy intentado contactar desde ayer y el telefono esta fuera de cobertura o comunican, deben cambiar el telefono en Google. Por lo demas, el empleado que esta alli es muy agradable y te informa perfectamente de todos los servicios y precios
3 helpful
★★★★
Local Guide December 1, 2022
Original
★★★★
Local Guide December 1, 2022
Original
Local Guide December 1, 2022
Original
We went to pick up the car at the time scheduled three months in advance, but the door didnt open, the phone couldnt be reached, and no one responded. As a result, we walked for an hour, found three car rental companies, and rented a car for three times the price. fraud company!
1 helpful
Local Guide December 1, 2021
Original
This opinion is as a neighbor of the facilities: very noisy late at night including weekends.
Translation
Esta opinion es como vecino de las instalaciones: muy ruidoso a altas horas de la noche incluyendo fin de semana.
1 helpful
★★★★★
Local Guide December 1, 2020
Original
Local Guide December 1, 2020
Original
★★★
Local Guide December 1, 2020
Original
Well, its Hertz. Like so many other rentals, a room scavenger with which you have to be VERY careful. Insurance, GPS, kms, windows, Second driver, etc etc etc. They have more extras than airlines, which is saying something. Be clear about what you want and book. If youre not sure, think again!
Translation
Pues es Hertz. Como tantas otras de alquiler, un sacacuartos con los que hay que tener MUCHO cuidado. Seguros, GPS, kms, lunas, Segundo conductor, etc etc etc. Tienen mas extras que las aerolineas, que ya es decir. Ten claro lo que quieres y reserva. Si no lo tienes claro, piensalo otra vez!
★★★★
Local Guide December 1, 2020
Original
★★★★
Local Guide December 1, 2020
Original
★★★★★
Local Guide December 1, 2020
Original
Rent a van
Translation
Alquiler una furgoneta
★★★★★
December 1, 2020
Original
★★
Local Guide December 1, 2020
Original
They need a couple of Good mornings before the deal reaches the category of correct. I probably wont rent a car from this particular dealership again.
Translation
Les falta un par de Buenos dias para que el trato llegue a la categoria de correcto. Probablemente no vuelva a alquilar un coche en esta concesion en concreto.
1 helpful
★★★★★
December 1, 2020
Original
Good attention from the staff.
Translation
Buena atencion por parte del personal.
Local Guide December 1, 2020
Original
Finally after a lot of days they gave me my money back. I would not repeat, especially paying by card. I will not repeat, the van, the delivery and pick-up well, the fatal charge, they withheld almost 300 from my credit card which they have not yet returned to me, I pay the rent with the debit card and logically they charge me and apart from that They once again withhold another amount on this other card!!! Because? Nobody knows, they say that the contract is closed and that nothing.... Total, I with money retained in credit, money retained in debit and money collected in due, The afternoon employee was very friendly, her supervisor whom she called to ask my opinion going off topic.... I will not repeat.
Translation
Al fin tras un monton de dias me han devuelto mi dinero. No repetiria y menos pagando con tarjeta. No repetire, la furgoneta, la entrega y recogida bien, el cobro fatal, me retienen casi 300 de la tarjeta de credito los cuales aun no me han devuelto, pago con la tarjeta de debito el alquiler y logicamente se me cobra y aparte me vuelven a retener en esta otra tarjeta otra cantidad!!! Porque? Nadie lo sabe, dicen que el contrato esta cerrado y que nada.... Total, yo con dinero retenido en credito, dinero retenido en debido y dinero cobrado en debido, La empleada de las tardes muy amable, su supervisora a la cual llamo para preguntar en mi opinion pasando del tema.... No repetire.
3 helpful
★★★★★
Local Guide December 1, 2020
Original
Quite affordable prices, very good treatment
Translation
Bastante asequible sus precios, muy buen trato
★★★★
Local Guide December 1, 2020
Original
Good attention!!!
Translation
Bien la atencion!!!
Local Guide December 1, 2020
Original
Some profiteers and usurers
Translation
Unos aprobechados y usureros
Local Guide December 1, 2020
Original
ON JULY 2, 2020, WE RENTED A CAR WITH A FRIEND AT THE ATOCHA HERTZ TRAIN BRANCH. The man who helped us after scaring us greatly (and lying to us on several aspects) ended up selling us insurance that he told us would cost 150 euros. When we returned it we had to pay double 300 euros for insurance and we couldnt claim it because the man was not there. I dont know its name but I dont recommend anyone, at least the Hertz branch at Atocha station.
Translation
EL 2 DE JULIO DE 2020 ALQUILAMOS CON UNA AMIGA UNA COCHE EN LA SUCURSAL DE TRENES DE ATOCHA HERTZ. El hombre que nos atendio despues de meternos muchisimo miedo (y de mentirnos en varios aspectos) termino vendiendonos un seguro que nos dijo que saldria 150 euros. Cuando lo devolvimos tuvimos que pagar el doble 300 euros por seguro y no pudimos reclamarlo porque el hombre no estaba ahi. No se su nombre pero no recomiendo a nadie al menos la sucursal de Hertz de la estacion de atocha.
5 helpful
Local Guide December 1, 2020
Original
Im going to return the car and there is no one in either of the 2 offices. On top of that, they want to charge me 33 for leaving it in the parking lot next to their office. If there is no one, it is not my problem since I arrive at the time of my contract and what happens after that time is not my responsibility. They do not pick up the phone. Im going to put up a complaint form.
Translation
Voy a devolver el coche y no hay nadie en ninguna de las 2 oficinas. Encima me quieren cobrar 33 por dejarlo en el parking al lado de su oficina. Si no hay nadie no es mi problema ya que yo llegue a la hora de mi contrato y lo que pase a partir de esa hora no es mi responsabilidad.No cogen el telefono. Voy a poner hoja de reclamaciones.
4 helpful
★★★★★
December 1, 2019
Original
★★★★★
Local Guide December 1, 2019
Original
One of the best places to rent a car. The treatment is unbeatable.
Translation
De los mejores sitios para alquilar un coche. El trato es inmejorable.
★★★★★
Local Guide December 1, 2019
Original
I rented a car in September 2019 for 13 days. I had a superbly good experience. I would like to thank Sergio for his excellent service and professionalism. He was impeccable. Thank you so much. Everything was clear and transparent. Asim
Translation
Jai loue une voiture en septembre 2019 pour 13 jours. Jai eu une superbe bonne experience. Je tiens a remercier Sergio pour son excellent service et son professionnalisme. Il etait irreprochable. Merci beaucoup. Tout a ete clair et transparent. Assim
★★★★★
December 1, 2019
Original
Professionals
Translation
Profesinales
★★
Local Guide December 1, 2019
Original
El trato es correcto, retenciones en la tarjeta de credito en concepto de gasolina, si contratas por internet, exagerados. Si devuelves el vehiculo despues de las 19,30H, hay que dejar el coche en un parking publico, en el cual, no te entregan ningun recibo de entrega, ni por el vehiculo, ni por las llaves. Riesgo a cargo del cliente.
1 helpful
★★★★★
Local Guide December 1, 2019
Original

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