Enterprise Alquiler de Coches y Furgonetas - Madrid J Camarillo Ifema in Madrid

3.8
★★★★☆
(130 reviews)

?Quieres alquilar un coche o una furgoneta cerca de Madrid Julian Camarilloifema? Tanto si alquilas por ocio como por negocios o porque necesitas un vehiculo de sustitucion, Enterprise te ofrece coches y furgonetas de alquiler por dias, semanas o periodos largos, con unas tarifas excelentes. Contamos con una amplia gama de vehiculos modernos para satisfacer todas tus necesidades de alquiler. Ademas, tenemos un excepcional servicio de atencion al cliente, que nos enorgullece, y que te garantiza una maravillosa experiencia de alquiler. Porque alquilar con Enterprise es facil, sin contratiempos y sin costes ocultos.

Working Hours

Monday 8 AM-6 PM
Tuesday 8 AM-6 PM
Wednesday 8 AM-6 PM
Thursday 8 AM-6 PM
Friday Closed
Saturday 9 AM-1 PM
Sunday Closed

Location

Business Features

From the business
  • Identifies as women-owned
Accessibility
  • Wheelchair-accessible entrance

Contact Information

+34 912 75 09 98 enterprise.es

Address

C. de Alfonso Gomez, 18

28037 Madrid

Plus Code: C9PC+QW Madrid, Spain

Photo Gallery

Featured

Featured

Exterior

Exterior

By owner

By owner

Latest

Latest

Street View & 360deg

Street View & 360deg

3.8
★★★★☆
130 reviews

Rating Distribution

5 stars
78 (60.0%)
4 stars
13 (10.0%)
3 stars
2 (1.5%)
2 stars
5 (3.8%)
1 star
32 (24.6%)

Most Mentioned

price 9 rental agreement 8 office 7 security deposit 5 scammers 4 needs 4 move 3 franchise 3 all risk insurance 2 destiny 2
Featured Review
★★★★★
August 26, 2024
Original

We had so many issues (mostly our fault) but the attendent Zaida helped us SO much. We could have lost hundreds in a deposit but she went above and beyond for us.

Featured Review
★★★★★
August 12, 2024
Original

Primera vez que decidimos alquilar una furgoneta de 9 plazas para irnos al norte 2 familias ( 4 adultos y 4 ninos) y era la unica forma de viajar juntos. Y queria agradecer a DANIEL su profesionalidad. Me explico todo super facil y detallado con una gran amabilidad cosa que hoy en dia cada dia se ve menos. Gracias a el pudimos disfrutar al maximo sin tener miedo a sorpresas. Mil gracias

Translation

First time we decided to rent a 9-seater van to go north with 2 families (4 adults and 4 children) and it was the only way to travel together. And I wanted to thank DANIEL for his professionalism. He explained everything to me super easily and in detail with great kindness, something that is seen less and less today. Thanks to him we were able to enjoy ourselves to the fullest without being afraid of surprises. Thank you very much

Featured Review
July 3, 2024
Original

Lamentable servicio. Pongo una estrella porque no se pueden 0. Hice una reserva para las 9:30 de la manana y no tenian la furgoneta disponible. Me dicen que tarda 15 minutos desde atocha. Un rato despues dicen que el anterior usuario la entrega tarde. Mas tarde dicen que ese usuario se queda la furgoneta y que tenemos que ir a Leganes a por una. Todo esto despues de dos horas y media de espera y sin ninguna compensacion por parte de la compania. !NADA RECOMENDABLE!

Translation

Deplorable service. I put one star because you can't get 0. I made a reservation for 9:30 in the morning and they did not have the van available. They tell me it takes 15 minutes from Atocha. A while later they say that the previous user delivered it late. Later they say that that user keeps the van and that we have to go to Leganes to get one. All this after two and a half hours of waiting and without any compensation from the company. NOTHING RECOMMENDED!

Featured Review
May 24, 2024
Original

Alquile un vehiculo con esta compania y, lamentablemente, tuve una mala experiencia. El coche que me entregaron se encontraba en un estado deplorable. Tenia un fuerte olor desagradable en el interior y varios desperfectos, como aranazos y manchas en los asientos. Intente comunicarme con el personal de servicio al cliente, pero no recibi una solucion satisfactoria. Me ofrecieron cambiar el vehiculo, pero eso me habria hecho perder mucho tiempo y retrasar mis planes. En general, estoy decepcionado por la falta de mantenimiento y la atencion deficiente por parte de la empresa. No puedo recomendar sus servicios a otros clientes. Espero que en el futuro puedan mejorar la calidad de sus vehiculos y la atencion al usuario

Translation

I rented a vehicle with this company and unfortunately had a bad experience. The car that was delivered to me was in a deplorable condition. It had a strong unpleasant smell inside and several damages, such as scratches and stains on the seats. I tried to contact customer service staff, but did not receive a satisfactory solution. They offered to exchange the vehicle, but that would have wasted a lot of time and delayed my plans. Overall, I am disappointed in the lack of maintenance and poor service from the company. I cannot recommend their services to other clients. I hope that in the future they can improve the quality of their vehicles and customer service.

Featured Review
★★★★★
April 25, 2024
Original

Es la primera vez que alquilo una furgoneta con esta empresa y lo cierto es que sorprendido por el trato y la facilidad. Todo perfecto. Daniel, la persona encargada de recibirte y hacerte el contrato muy amable. La furgoneta practicamente nueva, te detallan los roces que tiene antes de llevartela para que luego no haya sorpresas y te explican como devolverla sin necesidad de estar presente. Todo perfecto!.

Translation

It is the first time that I have rented a van with this company and the truth is that I was surprised by the treatment and the ease. Everything perfect. Daniel, the person in charge of receiving you and making the contract, very kind. The van is practically new, they detail the scratches it has before taking it so that there are no surprises later and they explain how to return it without having to be present. Everything perfect!

Review photo
Featured Review
★★★★★
March 9, 2024
Original

Perfect place to rent a car.

Featured Review
★★
October 30, 2022
Original

Booked a tail lift van, tail lift didn't work, lost a day's planned jobs.

1 found this helpful
Featured Review
★★★★★
November 4, 2021
Original

Great service. A breathe of fresh air when dealing with car rentals that usually try to get you some way. The woman who helped us was also very friendly and helpful. Gracias!

November 30, 2024
Original
A SHAME I dont usually put reviews, but the bad work deserves it. Its a shame what they do. We took a van to move between two cities and they canceled it 30 minutes before we went to pick it up. They didnt give us an alternative (there are no more vans). And first they had the audacity to suggest that we had made the cancellation. A shame and its service generates harm. DONT RENT ANYTHING WITH THEM!
Translation
UNA VERGUENZA No suelo poner resenas, pero el malhacer lo merece. Es una verguenza lo que hacen. Cogimos una furgoneta para hacer una mudanza entre dos ciudades y nos la cancelaron 30min antes de irla a buscar. No nos dieron una alternativa (no hay mas furgonetas). Y primero tuvieron la desfachatez de sugerir que la cancelacion la habiamos hecho nosotros. Una verguenza y su servicio genera perjuicio. !NO ALQUILEIS NADA CON ELLOS!
★★★★★
November 29, 2024
Original
Very friendly and professional, a very good experience, we will definitely use Enterprise again.
Translation
Muy amables y profesionales, una experiencia muy buena, sin duda volveremos a usa Enterprise.
★★★★★
November 24, 2024
Original
An excellent deal
Translation
Un trato excelente
November 10, 2024
Original
Very bad experience. I have reserved a small van for 12:00 and when I arrive they tell me that they will bring it to me from the airport and it is on the way. At 1:20 p.m. they brought me a Citroen C4 and they tell me that it is similar and that it is what there is. Little professionalism.
Translation
Muy mala experiencia.He reservado una furgoneta pequena para la 12:00 y al llegar me dicen que me lo traen desde el aeropuerto y esta de camino.A la 13:20 me trajeron un Citroen C4 y me dicen que es similar y que es lo que hay.Poco profesionalismo.
★★★★★
November 1, 2024
Original
★★★★
Local Guide October 1, 2024
Original
Great, fast and efficient service for vehicle pick-up and delivery. Pleasant friendliness of employee.
Translation
Estupenda, rapida y eficaz atencion a la recogida y entrega de vehiculo. Grata amabilidad de empleado.
Local Guide August 1, 2024
Original
The experience was HORRIBLE!! Although the staff was very friendly and the pick-up and delivery process was perfect, I have to say that I feel CHEATED by VIP CARS, the company that managed the online rental. I was offered a Mercedes Vito and this was exactly the model I wanted due to the size and range and I was given a VW Transporter that was longer and did not make the turn in the town where I had to go with very narrow streets, but it Worst of all, the autonomy was 130km (100 reais) compared to double that of a Vito, and this made a 2-hour trip 6.5 hours, both on the way there and back due to the difficulty of recharging. every 100km in addition to the fact that it could not go more than 80km/h to save on consumption. It has been a real torment and the worst travel experience of my life. I will never rent from this company again and I will certainly never drive an electric vehicle again. We are not really prepared for this, it is a SCAM.
Translation
La experiencia fue NEFASTA!! Si bien el personal fue muy amable y el proceso de recogida y entrega fue perfecto, he de decir que me siento ENGANADO por VIP CARS, empresa que gestiono el alquiler online. Se me ofrecio una Mercedes Vito y era este exactamente el modelo que queria por el tamano y la autonomia y se me entrego una VW Transporter que era mas larga y no daba el giro en el pueblo donde tenia que ir con calles muy estrechas, pero lo peor de todo es que la autonomia era de 130km (100 reales) frente al doble que tiene una Vito, y esto hizo que un viaje de 2 horas fuese 6,5 horas, tanto a la ida como a la vuelta por la dificultad para recargar cada 100km ademas de que no podia ir a mas de 80km/h para ahorrar en consumo. Ha sido un autentico tormento y la peor experiencia de viaje de mi vida. Nunca mas volvere a alquilar en esta compania y desde luego, nunca mas conducire un vehiculo electrico. No estamos realmente preparados para esto, es una ESTAFA.
★★★★★
August 1, 2024
Original
I used the rental service and I couldnt be happier. Daniel is a professional, personable and up-to-date person who makes everything simple and easy. It will definitely be my first choice if I have to rent a car again. The car gets 5 stars but I give Daniel 6!
Translation
Utilice el servicio de alquiler y no puedo estar mas contenta. Daniel es un profesional, agradable y cercado que hace que todo sea sencillo y facil. Sin duda sera mi primera opcion si tengo que volver a alquilar un coche. El coche se lleva 5 estrellas pero a Daniel le pongo 6!
★★★★
Local Guide August 1, 2024
Original
August 1, 2024
Original
Not recommended!! They called me to pick up the car at 10 a.m. where I paid for a large single-volume car and at 11:45 a.m. they brought me a C3 and they told me thats what there is. Come on, I threatened to call the police and in 20 minutes they bring me a bigger one. They are disasters ..better to look at another company.
Translation
Nada recomendable!! Me citaron para recoger el coche a las 10h donde he pagado por un coche grande mono volumen y a las 11:45h me traen un C3 y me dices es lo que hay. Vamoosss les amenace con llamar a la policia y en 20min me traen uno mas grande. Son unos desastres .. mejor mirar en otra empresa.
★★★★
Local Guide July 1, 2024
Original
Vehicles are good, pick up and delivery quite fast, the bad thing is the high deductible they charge if it gets damaged or something, although they offer you an option that is fully risk safe.
Translation
Vehiculos estan bien la recogida y la entrega bastante rapida, lo malo el la alta franquicia que ponen si se roza o algo aunque te ofrecen una opcion que es seguro a todo riesgo
July 1, 2024
Original
The worst service I have ever received, the hired vehicle was not there, they asked me to return the next day and it still wasnt. Phew a disaster
Translation
El peor servicio que he recibido en la vida, no estaba el vehiculo contratado, me pidieron volver al dia siguiente y seguia sin estarlo. Ufff un desastre
★★★★★
June 1, 2024
Original
I rented a car in Rome and it was wonderful, very nice staff.
Translation
Alquile coche en roma y fue maravilloso , personal muy agradable.
★★★★
Local Guide June 1, 2024
Original
★★★★★
June 1, 2024
Original
June 1, 2024
Original
BE VERY CAREFUL WITH THIS COMPANY! I rent a car with them with absolutely everything covered: insurance, roadside assistance, damage protection... The car broke down due to engine failure and after talking to 8 different people including roadside assistance (about an hour and a half talking to different people). The tow truck takes the car and leaves me stranded without any option on their part in the middle of a service area, I insist, including EVERYTHING in the contract. Getting responses from up to 2 employees of: Thats your problem. After managing to speak with an office, they assure me that since they have everything included, I should request a taxi and present the invoice for it at the office where I rented the car and they would take care of it. 2 months later I still havent received that money, which is not a small amount and they continue to clean their hands. A real shame of a company.
Translation
MUCHO CUIDADO CON ESTA EMPRESA! Alquilo un coche con ellos con absolutamente todo cubierto: seguro, asistencia en carretera, proteccion de danos... El coche se averia por fallo motor y tras hablar con 8 personas distintas incluyendo asistencia en carretera (cerca de hora y media hablando con distintas personas). La grua se lleva el coche y me dejan tirado sin opcion alguna por su parte en mitad de un area de servicio, insisto, incluyendo TODO en el contrato. Llegando a recibir respuestas por hasta 2 empleados de: Ese es tu problema. Tras conseguir hablar con una oficina me aseguran que al tenerlo todo incluido, que solicite un taxi y presente la factura del mismo en la oficina en la que he alquilado el coche y se harian cargo. 2 meses mas tarde sigo sin recibir ese dinero, que no es poca la cantidad y ellos siguen limpiandose las manos. Una autentica verguenza de empresa.
1 helpful
June 1, 2024
Original
Some typical scammers look for any damage that the car already had in order not to return your deposit.
Translation
Unos estafadores de manual, buscan cualquier desperfecto que el coche ya tenia para no devolverte la fianza.
June 1, 2024
Original
The car was dirty and they try to blame me for damage that the car itself already had so as not to return the deposit.
Translation
El coche estaba sucio y tratan de culparme de danos que ya tenia el propio coche para no devolver la fianza.
June 1, 2024
Original
More personalized customer service: Train staff to provide warmer, more attentive service, anticipating customer needs and offering proactive solutions.
Translation
Atencion al cliente mas personalizada: Capacitar al personal para que brinde un servicio mas calido y atento, anticipandose a las necesidades de los clientes y ofreciendo soluciones proactivas.
★★★★★
June 1, 2024
Original
We have rented a van for a move and everything was perfect. The kindness of Daniel and his partner were exemplary!
Translation
Hemos alquilado una furgoneta para una mudanza y todo perfecto.La amabilidad de Daniel y su companero ejemplares!

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