Centauro Car rental Madrid in Madrid

I had a great experience with Centauro Car Rental! The staff was super friendly and helpful, taking the time to explain everything clearly. The price was fair, and the entire process of picking up and delivering the car was quick and straightforward. I was especially impressed by how promptly the pre-authorization deposit was returned--right on the spot after they checked the car at drop-off. Communication was excellent as everyone spoke good English, which made things even easier. The only minor inconvenience was the shuttle service, which took about 20 minutes instead of the promised 5. Fortunately, my flight timing wasn't tight, so it wasn't a big problem, but it could be improved. Overall, I'd definitely rent from them again and highly recommend them!

First time I used this company to hire a car in Spain; Madrid airport. Excellent service! The car was in very good condition and the staff were friendly, helpful and efficient. and they did not try to hassle me in to buying all sorts of insurance cover! A no fuss honest car rental company. I will certainly use them again.

Great car rental. Very smooth pick-up. We got a fairly new Ford Kuga which was an excellent ride for our family. Delivery was also smooth and no issue at all. Only minor point was the unclear pick-up point at Terminal 4. You need to be at the bus sign "hotel pickup" and wait 10-15min

We rented a Hyundai i30 with automatic transmission for a week while visiting Madrid and were very pleased with our experience. The rental process was very straightforward, the car was brand new, the return was very easy and fast and the prices are unbeatable. The only caveat is that you must wait for the shuttle (the yellow bus) at the bus shuttle area at the Madrid airport, something that was not necessarily obvious when we made our reservation (it was in the email, but it was kinda lost in there). Once you know that, it's fine. Also, while the people we met at the office were super friendly and helpful (thanks Harrison), it is difficult or even impossible to get them on the phone. Now, here's what you need to know: even though they include basic insurance coverage with every rental, I recommend taking the additional coverage (it was only $11/day). But even with that, they blocked $1400 on my credit card for the insurance deductible in case something happened (that and their roadside assistance gave me total piece of mind). Nothing happened, so they released that amount when I returned the car. They also charged me $97 in the eventuality that I would not refill the car with gas. I refueled, so they reversed the $97 charge. I read many negative comments from people who didn't understand they were going to do these things, but it makes sense. In the end, it was great, and I was very happy.

I rented a car in September 2024 for a week. Excellent service by friendly staff (both upon collection and drop off), easy location, convenient minivan to the airport terminals and fantastic price. And the car was excellent! Impeccable, convenient, clean and smooth. And I was happily surprised by having been upgraded to the next vehicle category. Very satisfied on my first time renting with Centauro.

I rented a car in July 2014. The booking was done via the website, and I had to purchase their insurance because I did not have a credit card required for the deposit. One additional (refundable) expense was a 110EUR fuel deposit, which it meant to be refunded if the tank was brought back full. Upon my arrival , I received a car with many cosmetic damages all around, and many of them were not recorded in the contract. I was a bit concerned and I spoke to the reception about it and they told me to take a video which I did. On the delivery date, I took another video to record the vehicle at its drop-off condition, clearly recording the odometer as well. I had no issues, and my fuel deposit was returned to me a few days after the drop-off. Tip: Check if the condition of the vehicle matches the one in your contract and discuss it with the vendor. Take a clear video of the exterior, the interior, and the odometer. Check if the electric pump is in the trunk or if it is missing. Record the front and rear underside of the car and check all the electric functions of the car like lights, windows, dashboard indications, etc. Record the vehicle twice, upon pick up and drop off.

never try to rent an electric car here! i was scammed by Centauro! nobody has ever notified nor the terms and conditions mentioned, that the car can only be charged using various apps with registration of Spanish ID card and Spanish credit card. the car eventually runs out of battery that cannot be charged, and turns out need to call the tow truck service and charged over EUR340. the company blames on all my fault. the company did not answering phone call and not replying the email. the company was not helping at all.

I'm renting it for the second time, the first time in Italy and now in Spain, I was very pleased and they did not surprise me again. I love renting with them, they are very professional and the cars are new and high quality. I would 100% recommend renting from them anytime. Very welcoming, helpful staff!