Avis in Madrid

3.6
★★★★☆
(66 reviews)

Working Hours

Monday 7:30 AM-9:30 PM
Tuesday 7:30 AM-9:30 PM
Wednesday 7:30 AM-9:30 PM
Thursday 7:30 AM-9:30 PM
Friday 7:30 AM-9:30 PM
Saturday 7:30 AM-9:30 PM
Sunday 7:30 AM-9:30 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible entrance

Contact Information

+34 902 20 01 62 avis.es

Address

Calle de la Playa de Riazor, s/n

28042 Madrid

Plus Code: FCG3+5H Madrid, Spain

Photo Gallery

Featured

Featured

Luxury car

Luxury car

Street View & 360deg

Street View & 360deg

3.6
★★★★☆
66 reviews

Rating Distribution

5 stars
34 (51.5%)
4 stars
11 (16.7%)
3 stars
2 (3.0%)
2 stars
0 (0.0%)
1 star
19 (28.8%)

Most Mentioned

driving 5 stars 4 match 3 hazard 3 roundabout 2 drifting 2 velocity 2 circuit 2 video 2 scammers 2
Featured Review
October 24, 2024
Original

Le doy una estrella porque no se puede dar cero. Represento la Mesa de Seguridad del Ayuntamiento de Barajas, los vecinos de Barajas (Playa de Riazor) estamos hartos de conductores que van a 100km/hora, derrapan con los coches y derrapan en rotondas!! Ya veo que ya les han denunciado y ya tienen quejas, te acercas a decirles por 2da vez que ya basta! y el responsable se muestra comprensivos los demas trabajadores (sobre todo el que lava los coches) te insulta por tu nacionalidad, se rie y te hace "un dedo central de 5 dedos". Senores de AVIS deberian de controlar a vuestros conductores porque juegan muchas "carreras" en una zona donde no se puede ir a mas de 30 y tambien en que estado quedan esos coches? tengo las matriculas, la proxima pongo denuncia con nacionales y en el propio Ayuntamiento! Gracias. VECINOS HARTOS DE ESTOS QUE LO QUE MENOS HACEN ES TRABAJAR!

Translation

I give it one star because you can't give it zero. I represent the Safety Board of the Barajas City Council, the residents of Barajas (Playa de Riazor) are fed up with drivers who go 100km/hour, skidding with their cars and skidding on roundabouts!! I see that they have already been reported and they already have complaints, you come to tell them for the second time that enough is enough! and the person in charge is understanding, the other workers (especially the one who washes the cars) insult you because of your nationality, laugh and give you "a 5-fingered middle finger." Gentlemen of AVIS, should you control your drivers because they play a lot of "races" in an area where you can't go more than 30 and also in what state are those cars? I have the license plates, next time I will file a complaint with nationals and with the City Council itself! Thank you. NEIGHBORS SICK OF THOSE WHO LEAST DO IS WORK!

1 found this helpful
Featured Review
May 15, 2024
Original

I returned the car on April 24 in Terminal 4 morning with everthing OK, I parked the car in front of service counter and handed in to the female staff, but on April 27 they told me that i did not return the key, it is funny because i took the video infront our the car, clearly proved i parked there, if i do not have the key, how i can drive? they deducted over 200 Euro on my credit card, then i noticed Avis email on May 10 said they could not find my key, i asked the reason, but till now no response from Avis , they just said me lost the key and deduct my money. It is unaccepatable , I still waiting feedback and have been waiting the feedback over 2 weeks. My suggesttion is not choosing Avis, because i bought all risks inssurance, but they still charge me because of their own mistake. i still cannot get my deposit. please check your management internally, how you manage the returned car!

1 found this helpful
Featured Review
March 21, 2024
Original

Les pongo 1 porque no ai 0 no es normal que cierren a 1h30 y abren 4h haveria que lo llevarles los coches.A ver si asi cambiaria los horarios ou todos transportistas de coches negarse ir a esta impresa

Translation

I give them 1 because not 0. It is not normal that they close at 1:30 a.m. and open at 4 a.m. I would have to take the cars to them. Let's see if this would change the hours or all car transporters refuse to go to this print

1 found this helpful
Featured Review
September 10, 2021
Original

Los conductores van por el barrio como si fuese un circuito. El ayuntamiento ha tenido que poner badenes pero ni con esas. No, no son los clientes los que ponen en peligro todo el barrio. Son sus conductores cuando traen los coches de vuelta desde el aeropuerto. Ustedes lo saben perfectamente y deberian poner medios para terminar con esto

Translation

The drivers go through the neighborhood as if it were a circuit. The city council has had to put speed bumps but not even with those. No, it is not the customers who endanger the entire neighborhood. They are your drivers when they bring the cars back from the airport. You know this perfectly well and you should find ways to end this.

2 found this helpful
Featured Review
November 8, 2019
Original

Never received contract from them via email. Now just found out that they charged me more than double of what i was asking for while i was returning the car at Madrid airport. While dealing with personnel Juan, a bold guy (another staff) started screaming at me and started physically coming at me that i have to leave. This was during a time time i was waiting for the other person to print out the documents for me about the issue with the calculation. I started feeling threatened and verbally told him to calm down as i am not comfortable. He kept shouting and was close to me. When i asked to call security the staff did not even assist. At the end Juan apologised for his behaviour. Never experienced anything like. Never again that's for sure. Definitely will take this further as they have it on the camera. Still can't believe it!

Featured Review
July 1, 2019
Original

Incompresible que vayan a mas de 100km/h por los pasos de cebra y badenes, por fin han sido denunciados y se identificara a los conductores. Conducen sus coches de forma temeraria, en ocasiones autenticas competiciones cuando trasladan sus coches del aeropuerto a esta ubicacion (No son los clientes). Provocan muchisimo ruido de fuertes aceleraciones, derrapes y rodadura interrumpiendo el descanso durante la noche y molestando a todas horas. Incomprensible comportamiento temerario y una imagen horrible para esta empresa. Vergonzoso. Despues anos, hoy edito mi comentario de nuevo, siguen siendo terroristas de la carretera.

Translation

It is incomprehensible that they go at more than 100km/h over zebra crossings and speed bumps, they have finally been reported and the drivers will be identified. They drive their cars recklessly, sometimes in real competitions when they move their cars from the airport to this location (They are not the clients). They cause a lot of noise from strong acceleration, skidding and rolling, interrupting rest during the night and disturbing at all hours. Incomprehensible reckless behavior and a horrible image for this company. Shameful. After years, today I edit my comment again, they are still highway terrorists.

8 found this helpful
Featured Review
April 28, 2019
Original

Poor and confusing signage. Long lines

Review photo
Featured Review
★★★★★
August 3, 2017
Original

Work place

Review photo
★★★★★
November 10, 2024
Original
★★★★★
May 1, 2024
Original
May 1, 2024
Original
I GIVE IT ONE STAR BECAUSE YOU CANT GIVE IT ZERO. THEY SCAMMED ME, THEY CHARGED ME FOR INSURANCE THAT I DID NOT HIRE, WHICH WAS NOT EXPLAINED IN THE CONTRACT, WHEN I EXPRESSLY REQUESTED THAT I DID NOT WANT TO ADD ANY INSURANCE. COMPANY OF SCAMMERS. COMPLAIN TO CUSTOMER SERVICE AND ITS LIKE TALKING TO WALLS. I NEVER BOOK WITH THIS COMPANY AGAIN AND I RECOMMEND EVERYONE NOT TO DO SO.
Translation
LE DOY UNA ESTRELLA PORQUE NO SE PUEDE DAR CERO. ME ESTAFARON, ME COBRARON UN SEGURO QUE NO CONTRATE, QUE NO FUE EXPLICADO EN EL CONTRATO, CUANDO PEDI EXPRESAMENTE QUE NO QUERIA AGREGAR NINGUN SEGURO. EMPRESA DE ESTAFADORES. RECLAME EN ATENCION AL CLIENTE Y ES COMO HABLAR CON LAS PAREDES. NUNCA MAS RESERVO CON ESTA EMPRESA Y RECOMIENDO A TODOS QUE NO LO HAGAN.
1 helpful
★★★★★
Local Guide May 1, 2024
Original
Very friendly, but very short opening hours
Translation
Muy amable, pero el horario de apertura muy reducido
★★★★★
Local Guide April 1, 2024
Original
Excellent drivers, they respect all traffic rules, Im sure they have all 15 points on their license, my congratulations, keep it up.
Translation
Los conductores excelentes, respetan todas las normas de trafico, estoy seguro de que tienen todos los 15 puntos del carnet, mis felicitaciones, sigan asi.
★★★★★
April 1, 2024
Original
Hello, how do I get to said camp from terminal 2 of the Madrid airport, or if you can give me the telephone number of said Riazor beach camp. All the best.
Translation
Hola, como hago para llegar a dicha campa desde la terminal 2 de el aeropuerto de Madrid, o si me podeis facilitar el telefono de dicha campa de playa de Riazor. Un saludo.
★★★★
Local Guide December 1, 2023
Original
I went to pick up some vehicles and the staff was very attentive
Translation
Fui a recoger unos vehiculos y el personal fue muy atento
★★★★
Local Guide December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
The latest in commercial vehicles
Translation
Lo ultimo en vehiculos industriales
December 1, 2023
Original
The employees drive along Calle de la Playa de Riazor as if they were Formula 1 competitions. I wouldnt wish on anyone that the car they drive was theirs. A danger for Barajas. 0/10.
Translation
Los empleados conducen por Calle de la Playa de Riazor como si se tratase de competiciones de Formula 1. No le desearia a nadie que el coche que conducen fuese el suyo. Un peligro para Barajas. 0/10.
3 helpful
December 1, 2023
Original
If I could I wouldnt give it a single star. You cant even walk down the street in peace, this is Barajas, not a competition circuit.
Translation
Si pudiese no pondria ni una estrella. Ni tranquilo se puede pasear por la calle, esto es Barajas no un circuito de competiciones.
1 helpful
★★★★★
Local Guide December 1, 2022
Original
December 1, 2022
Original
The drivers who go with their cars to that office are a danger. They drive down a large avenue at a scary speed.
Translation
Los conductores que van con los coches a esa oficina son un peligro. Conducen por una avenida grande a una velocidad de miedo.
2 helpful
December 1, 2022
Original
Your workers take the curves as straight ones... and roundabouts without fountains, roundabouts straight ahead... they drive like kamikazes
Translation
Vuestros trabajadores cogen las curvas como rectas... y rotonda sin fuente rotonda de frente... vamos que conducen como kamikazes
4 helpful
Local Guide December 1, 2022
Original
Dirty face and cars
Translation
Cara y coches sucios
★★★★★
Local Guide December 1, 2022
Original
Excellent
Translation
Excelentes
★★★★★
Local Guide December 1, 2022
Original
The best for renting cars or vans. Very adequate staff and excellent value for money.
Translation
De lo mejor para alquilar coches o furgonetas. Personal muy adecuado y excelente relacion calidad precio.
Local Guide December 1, 2022
Original
You see them skidding in the roundabouts with their cars in Barajas... Thats how they are... On top of that, they allow themselves the luxury of saying that its a lie when answering, but its curious that so many people see it. If they are going to say its a lie, Ill post a video to see how it goes. The best thing is that they create accounts to give themselves 5-star reviews.
Translation
Les ves derrapando en las glorietas con los coches por Barajas... Asi estaran... Encima se permiten el lujo de decir que es mentira al responder, pero es curioso que tanta gente lo vea. Si van a decir que es mentira, cuelgo video a ver que tal. Lo mejor es que crean cuentas para darse resenas con 5 estrellas.
2 helpful
Local Guide December 1, 2022
Original
DO NOT RENT FROM AVIS. THEY CARRY OUT SCAMS, CHARGING FOR DAMAGES MADE AFTER THE VEHICLE IS RETURNED AND THEN THEY DO NOT RESPONSE TO CLAIMS.
Translation
NO ALQUILEIS EN AVIS. REALIZAN ESTAFAS COBRANDO POR DANOS REALIZADOS LUEGO DE LA DEVOLUCION DEL VEHICULO Y LUEGO NO RESPONDEN A RECLAMOS.
Local Guide December 1, 2022
Original
The employees, unmistakable in their red polo shirts, continue driving the cars at full speed through the neighborhood. Sooner or later there will be a misfortune if speed bumps are not placed in conditions that prevent them from going at those speeds.
Translation
Los empleados, inconfundibles con su polo rojo, continuan conduciendo los coches a toda velocidad por el barrio. Tarde o temprano habra una desgracia si no se ponen badenes en condiciones que les impida ir a esas velocidades.
1 helpful
★★★★★
Local Guide December 1, 2022
Original
★★★★★
December 1, 2022
Original
Very professional team
Translation
Equipo muy profesional
★★★
Local Guide December 1, 2022
Original

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