Avis in Madrid

Hello, eventhough I have got everything prepaid through Booking.com and insured, I have returned the car without any scratch, had no accident, returned it with full tank, you have taken 506EUR from my account. Nobody explained anything to me, so I will never ever use your scam company again. Please, be sure I will tell it to everybody.

I travel to Madrid often and always rent a car from Avis the reason why is absolutely is the staff specially Antonio his customer service is absolutely far exceed . I also like to mention William, great guys all around .

What else do we need to do to have AVIS address our concerns and overcharge that are your fault??? We have been trying to contact you since 9/2/2024. You were nice enough to send an email request from Raul for a review of your services but you have no time to address our concerns. When we came to rent the car, We told Raul not to run the original card he was given and to run the second card because the second card had the CDW coverage on it. He assured us before we left that the correct card had been authorized and that the CDW had been removed from the contract. By the time we got to Sevilla, we realized the wrong card had been authorized and the CDW was not removed from the contract. We have been in contact with Avis in the US and tried to contact Avis in Madrid Airport to no avail. What are you going you do about it? You've erroneously charged us over $1000 for CDW we specifically declined with Raul.

My pick up experience was fine, albeit a bit of a long wait time. My experience with Avis the company was poor. I booked specific dates and times on their website, for the price they stated. I then received an email confirmation different to what I had booked online. To amend this I had to pay nearly PS300 extra. Their customer service didn't care. I have submitted a complaint to ECRCS.

Never rent a car at Avis Spain - they are scammers with the worst and rudest customer service ever. Just before my arrival, a worker at this location made a change to my reservation (without authorization) which increased price of our rental by EUR166.88 EUR. He wasn't able to fix it back but assured us that customer service will 100% refund us. However, after sending multiple emails with the proof of the original price (with numerous confirmation emails from Avis, the latest - just a few days before the rental start), their final response was "The final charge will be upheld. You are free to dispute the charge with your financial institution." In addition, the car we got was in a bad condition with worn tires which caused the car to get stuck in a parking lot (fortunately, a group of nice local people helped us by pushing the car out). I'm indeed going to dispute this with my credit card but also want to warn people on all web platforms to avoid Avis Spain as a plague.

SCAM: AVIS charged us $ 3,700 for damages which were not justified. Since it was early, we dropped off the key in the box. Then we received an email with the charge but we already checked in for our international flight home. I reported this to the Madrid Travel Fraud unit of the Spanish Tourism Institute. We also tried to contest this with AVIS, but they were unhelpful. They only communicate via email. Here AVIS responded "communicate with us on social media," like they do with all their other victims. We paid $29.46 / day (the equivalent of over $10,000 year) for damage protection but still had to pay $3,700. Look at the picture of the "damage." Does that look like $3700. In addition, the car had damage when we picked it up per the lease agreement. When we asked for an itemized bill of the repairs, they would not give it to us. They also didn't show us what the damage was before. Save yourself a headache and try another mode of transportation.

We were handed a severely damaged vehicle and luckily took photos of the damages we saw and they were already mentioned in the original contract. Upon return of the vehicle, we had to drop the keys in a drop box. By the time we were boarding our flight, we received an invoice for $1,200 for damages that were already on the vehicle. Beware of what seems to be a trend and a scam. They push the insurance and tell you they will charge the full price of the vehicle if you damage it to try to scare more money out of you and when that doesn't work, they change you for pre-existing damages. We are now stuck fighting these charges. Beyond frustrated and disappointed in Avis. Edited to include photos and video of the horribly damaged vehicle we received. Also, we now have two pending charges adding up to nearly $3k and Avis is not responding to emails with evidence of prior damage. What a nightmare! Stay away from this rental company!! **Updated to add that we did receive most of our money back with a simple email stating that in this instance, they found that we were charged in error. No apology, nothing. They did add, that $65 would not be refunded as they claimed we returned the vehicle late. The vehicle was not returned late but at this point, it's not worth our energy. Steer clear of Avis-Madrid Airport.

I had the worst experience with Avis-Budget at Madrid Airport. The person who helped there does not communicate and select random options. I was charged for fuel twice, even though I clearly stated I will return the car full tank. If you don't buy their coverage they will charge you for scratches not yours, even if you provide evidence.