Avis Alugueiro de coches in Lugo

4.2
★★★★☆
(162 reviews)

En Avis ofrecemos coches estupendos en destinos extraordinarios para crear viajes mejores. Nos esforzamos por proporcionarles a nuestros clientes alquileres de coches y furgonetas segun sus condiciones, con reservas totalmente flexibles, una gama de vehiculos estandar y premium y nuestro sencillo servicio QuickPass, que permite ahorrar tiempo en el mostrador. Tambien ofrecemos varios productos adicionales, como Avis Inclusive, para ayudar a que tu alquiler se adapte perfectamente a tu proximo viaje.

Working Hours

Monday 9 AM-1 PM , 4-7 PM
Tuesday 9 AM-1 PM , 4-7 PM
Wednesday 9 AM-1 PM , 4-7 PM
Thursday 9 AM-1 PM , 4-7 PM
Friday 9 AM-1 PM , 4-7 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible entrance

Contact Information

+34 982 25 01 54 avis.es

Address

Avenida Ramon Ferreiro, Av. Ramon Ferreiro, 21

27002 Lugo

Plus Code: 2C4W+38 Lugo, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Street View & 360deg

Street View & 360deg

4.2
★★★★☆
162 reviews

Rating Distribution

5 stars
114 (70.4%)
4 stars
16 (9.9%)
3 stars
5 (3.1%)
2 stars
5 (3.1%)
1 star
22 (13.6%)

Most Mentioned

office 21 rental agreement 14 price 14 insurance 7 employees 4 words 3 hotel 3 phone 3 electronics 2 theory of categories 2
Featured Review
November 25, 2024
Original

Experiencia malisima en avis Lugo mal trato ,nunca ai nadie en oficina no atienden el telefono y por encima unos estafadores en toda regla ...un desastre de empresa en definitiva

Translation

Terrible experience at Avis Lugo, bad treatment, no one in the office ever answers the phone and on top of that, there are full-fledged scammers... a company disaster in short.

Featured Review
November 12, 2024
Original

eh llamado para hacer una reserva y me contesta un senor no se su nombre dado que al acabar la llamada me dice que no me dice su nombre esta prohibido por la empresa le pregunto precio alquiler por 3 dias me da un precio le digo acabo mirar la pagina me sale bastante menos le digo el importe me aqui va con seguro le digo en la pagina tambien me dice malas palabras aqui vale ese precio si no le interesa alquile id en la pagina es cuando le digo me de su nombre para saber con quien hablo y me responde malas palabras educado que no me lo va dar le digo ire hasta ahi para saberlo y poder reclamar me dice haga lo que quiera gente como esta no debia estar para atender a nadie llevo 24 anos alquilando coches en esta empresa tendre que cambiar

Translation

I called to make a reservation and a man answers me. I don't know his name because at the end of the call he tells me that he doesn't tell me his name. It's prohibited by the company. I ask him the rental price for 3 days. He gives me a price. I tell him I just looked at the The page costs me a lot less. I tell you the amount. Here you go with insurance. I tell you on the page that you also tell me bad words. Here, that price is worth it. If you are not interested, rent the ID on the page. That's when I tell you, give me your name so I know who I'm talking to. and he responds with bad words politely that he is not going to give it to me I tell him I will go there to find out and be able to complain he tells me do what you want people like this should not be there to serve anyone I have been renting cars in this company for 24 years I will have to change

Featured Review
September 27, 2024
Original

Really bad, frauds and lack of responsibility and formality. 0 professionalism and they charge you hundreds of euros months after you leave the country. Find somewhere else.

Featured Review
★★★★★
September 18, 2024
Original

Las empresas las hacen las personas, y en mi caso tengo que decir que la chica que me atendio es de trato amable, cordial, ameno y solucionandome los problemas que surgian siempre con una sonrisa en la cara. De esa forma consigue que me apetezca volver

Translation

Companies are made by people, and in my case I have to say that the girl who helped me is kind, cordial, pleasant and always solved the problems that arose with a smile on her face. That way it makes me want to come back

Featured Review
September 11, 2024
Original

La muchacha que hay alli es el claro ejemplo de no tener ganas de trabajar , es importante que no se olvide q es la imagen de esta compania . Se ve que le da igual que alquiles un coche una semana..q no ... pero a mi tambien me da igual dejar el dinero en otra empresa . Seria interesante que aprendiera de sus companeros del aeropuerto de Coruna que son unos profesionales. Como feedback si fuera mi negocio miraria a quien tengo detras del mostrador . La competencia aprieta .

Translation

The girl there is a clear example of not wanting to work, it is important not to forget that she is the image of this company. It seems that he doesn't care if you rent a car for a week... or not... but I also don't care about leaving the money in another company. It would be interesting if you learned from your colleagues at the Coruna airport who are professionals. As feedback, if it were my business I would look at who I have behind the counter. The competition is tight.

Featured Review
★★
September 11, 2024
Original

Alquilado a traves de AMA Seguros. Avis Lugo. En principio la chica de recepcion que trabaja alli en el hotel muy bien. No tengo nada en contra de ella. Creo que sabe hacer su trabajo. Ahora, en contra de AVIS como empresa mucho cuidado con los cargos en cuenta retenidos, y pequenos cobros que no te dan explicacion de ello. He tenido la experiencia de alquilar dos coches y en si, los coches no tienen problema tampoco. De lo que me quejo es de los importes retenidos sin explicacion, casi 400 euros me tenian retenidos y de cobros de 11 euros sin explicacion. Llama aqui, llama alla, nadie sabe nada solo funciona el correo electronico de atencion al cliente. Un fastidio sino fuera por estas tonterias la verdad es que el servicio en si bien. Por estos motivos le doy 2 estrellas porque no me fio de lo que me van a hacer en mi cuenta si alquilo con ellos...

Translation

Rented through AMA Seguros. Avis Lugo. In principle, the girl at the reception who works there at the hotel is very good. I have nothing against her. I think he knows how to do his job. Now, against AVIS as a company, be very careful with withheld account charges, and small charges that do not give you an explanation for them. I have had the experience of renting two cars and the cars themselves have no problem either. What I am complaining about is the amounts withheld without explanation, almost 400 euros were withheld from me, and charges of 11 euros without explanation. Call here, call there, nobody knows anything, only the customer service email works. A bummer if it weren't for this nonsense, the truth is that the service itself is good. For these reasons I give it 2 stars because I don't trust what they are going to do to my account if I rent with them...

Featured Review
September 5, 2024
Original

Avis moshenniki ! Nikogda ne beri v arendu u nikh mashinu ! Oni ne vernuli mne depozit v razmere 200EUR I spustia 2 mesiatsa s menia sniali eshchio 50EUR. Ia ne mogu do nikh dozvonit'sia i oni ne otvechaiut na moi soobshcheniia! Vy pochitaite kommentarii u nikh na stranitse v instagrame, Ochen' mnogo klientov kotorye stalkivalis' s podobnoi problemoi ! Nikogda ne berite v arendu v Avis ! Moshenniki !

Translation

Avis scammers! Never rent a car from them! They did not return my deposit of 200EUR And after 2 months they charged me another 50EUR. I can't reach them and they don't answer my messages! You read the comments on their Instagram page, There are a lot of clients who have encountered a similar problem! Never rent from Avis! Fraudsters!

Featured Review
★★★★★
October 19, 2021
Original

We were very happy with our car rental, nice clean car and we got a very good price too. The agent at the time, Isis, was very nice.

★★★★★
Local Guide September 1, 2024
Original
He solved the problem for us very quickly. Professionally and efficiently. Congratulations to the person who assisted us.
Translation
Nos soluciono el problema muy rapido. De manera profesional y eficaz. Felicidades a la persona que nos atendio.
★★★★★
Local Guide July 1, 2024
Original
Attention is stupid
Translation
Atencion es tupenda
★★★★★
July 1, 2024
Original
Great service and attention, recommended.
Translation
Servicio y atencion estupenda , recomendable.
★★
April 1, 2024
Original
April 1, 2024
Original
★★★
Local Guide February 1, 2024
Original
★★★★★
December 1, 2023
Original
Excellent service, attended by a charming girl who always solves and facilitates any problem for me. I will return for sure.
Translation
Excelente servicio ,atiende una chica encantadora que siempre me resuelve y facilita cualquier problema . Volvere seguro .
1 helpful
★★★★★
December 1, 2023
Original
Hello, good afternoon. Super grateful for the treatment received by THE PERSON responsible for AVIS LUGO. How wonderful to receive clients like this. Thank you for everything. Very grateful .
Translation
Hola, buenas tardes. Super agradecido al trato recibido por LA PERSONA responsable DE AVIS LUGO. Que maravilla recibir asi a los clientes. Gracias por todo .Muy agradecido .
December 1, 2023
Original
Lack of professionalism, mistreatment, bad manners and informality......I went for a car that I had reserved in advance after talking to the girl who worked there and making sure there was no problem but when the day arrived to pick up the car we He says that he had to rent it because of a total lack of respect for the customer and he offered us the only car that was left, a small one that did not work for us and had nothing to do with the one previously booked. This girl with bad manners and arrogance stays very calm without giving us any other solution, just leaving if we didnt like everything... I dont recommend it
Translation
Falta de profesionalismo, maltrato, mala educacion e informalidad ......Fui por un coche que tenia reservado con antelacion despues de hablar con la chica que trabajaba ahi y asegurarnos que no habia problema pero cuando llego el dia de recoger el coche nos dice que lo tuvo que rentar una falta de respeto al cliente total y nos ofrecio el unico un coche que quedaba, pequeno que no nos servia ni tenia nada que ver con el reservado anteriormente. Esta chica con mala educacion y arrogancia se queda muy tranquila sin darnos otra solucion solo irnos si no nos gustaba tdo .. No lo recomiendo
2 helpful
★★★★★
Local Guide December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
The attention that a very nice girl has given me and with great interest in everything, she gave me very good advice and a very good offer, I plan to see her again and what offer for Christmas
Translation
La atencion que me ha dado muy buena una chica muy agradable y con gran interes en todo me aconsejo muy bien y una oferta muy buena pienso volver a verla y q oferta para navidades
★★★★★
December 1, 2023
Original
The attendant named Izis was very attentive, I have no words to express how kind and polite she was, congratulations to AVIS, for such a friendly attendant.
Translation
A atendente de nome Izis muito atenciosa, nao tenho palavras para me expressar como foi gentil e educada, parabens a AVIS, por uma atendente tao socilita.
★★★★★
December 1, 2023
Original
Very good service from the lady who was at the reception, the car was in perfect condition and I was also lucky enough to be able to enjoy a higher-end car than the one I had hired, but what I value most is the attention received I recommend it 100 x 100 Thank you
Translation
Muy buena atencion por la senorita que estaba en recepcion, el coche en perfectas condiciones ademas tube la suerte de poder disfrutar de un coche de mas alta gama que el que tenia que contratado, pero lo que mas valoro es la atencion recibida Lo recomiendo 100 x 100 Gracias
★★★★★
Local Guide December 1, 2023
Original
Nous avons loue une voiture pour faire un voyage touristique et le service que nous avons eu chez Avis avec Isis etait impeccable. Lorsque nous sommes arrivees la voiture et les documents etaient prets, Isis a repondu a toutes nos questions. La voiture etait propre et confortable et se conduisait tres. Tout cest bien deroule et nous avons fait un beau voyage.

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