Autos Oasis La Palma. rental cars in Los Cancajos

Worst rental car experience for several reasons: * Car Condition: We rented a Volkswagen Polo for one day on Monday, October 28th. The car had 77,000 km, which wouldn't be an issue if the car were well-maintained, but that wasn't the case. The clutch had serious problems--at times, it would stop engaging altogether, and the pedal would go soft, making it impossible to shift gears. Driving through La Palma's steep roads was challenging in these conditions, even for an experienced driver. For anyone less confident, this could have been a real safety issue. You may ask: why didn't you ask for another car then? Well, the first time it happened, we were already over an hour away from the hotel. With a baby on board, turning back would have meant returning the car and not going out again. * Customer Service: We were initially told we'd receive a discount, but at payment, that changed. When we requested a baby seat, we were told it was "no problem" and we weren't asked for a fee until, after we'd already paid and started walking away, a staff member came running out to inform us that we'd need to pay extra for it. It's not about the 6EUR for the baby seat or the discount; it's about transparency and accuracy in communication. Last but not least: We also returned on Wednesday to rent a second car, but the office was closed. We stopped by at 1:00 pm, 3:00 pm, and 5:00 pm, and no one was there. We tried again Thursday morning at 9:00 am, waited 20 minutes (even though opening time is 9:00 am), and still, no one showed up. In the end, we went to another agency outside the hotel, which offered better cars, lower prices, and far better service. Autos Oasis is conveniently located inside the H10 Taburiente Hotel, so it's easy for guests to go with them without checking other options. But don't make the same mistake we did!

We wanted to rent a car but the guy at the counter over charged us, so we left took a cab and got one 150 euro cheaper on the airport (same car all in)

Hired a car from La Palma Princess hotel. Booked online and got a 30% discount. The lady on the desk was very helpful. Easy to pickup and return the car.

La Palma is a beautiful island but with challenging roads, lots of height difference and serpentines. When we rented the car it was rented with all inclusive insurance. At the time of the pic up at the airport we were informed that the insurance does not cover wheels nor tires. We decided to add 54EUR special insurance to our package to be safe. The car we have picked up had already 102.000 on the clock (I never had a rental with that much mileage ever) the car was ok but the tires looked already very used (see pictures) during our stay the alert of loss of pressure came on. Oasis emergency service took about 30 mins to respond. The answer was take the spare tire and change it yourself. Not what I had expected at all having paid and insurance. After long complaints oasis send a staff to change the tire for us. It took another 50 minutes for him to reach us. Rental cars should be well maintained and it was not the case with our car. I would not rent another car with Oasis and really recommend you look for other more well known names instead. The roads in La Palma are really mountainous and you want to be safe!

We hired a Kia Picanto for the day from the La Palma Princess Hotel office. The staff were helpful and friendly and made the process seamless. The car was like new, had excellent air conditioning, Apple CarPlay connectivity and all the other things you expect. We managed to drive around the whole island in a day visiting a few places on the way (see my other reviews). An excellent car hire company with great cars in such a remote location!

We had a really good experience with auto oasis. We booked online and since we arrived by boat and were leaving by plane we set the pick up/deliver at the airport of la Palma. We were staying in Brena Alta and it was quite a walk from there to the airport. We called auto oasis and explained our situation and they told us it was possible to pick up the car from their office (which we didn't ask for, but was really close to our house). It was even possible to pick up the car a few hours earlier with no extra cost. When we picked up the car the staff was really friendly and helpful and they gave us some good tips/advice for the car. The tank was full and agreed that we would deliver it full again. No extra cost or whatsoever. The car itself (Kia Picanto) was really nice, brand new and clean. We haven't had any troubles with the car. The day before we left we asked if it was possible if we could return the car an hour later than scheduled and this was no problem whatsoever. Not even any extra costs. I would really recommend this car company, no hassle or anything, friendly and helpful staff, one of the cheapest of the island and an amazing clean car. (Really economical in fuel). We would recommend this to all our family and friends if they ever visit La Palma. If we ever get back we are definitely hiring with auto oasis again!!

We are more than happy to recommend Oasis Car Hire whilst on La Palma. We have regularly used the company twice a year over the past few years and have always been highly satisfied with the cars we have rented. The pickup/drop off arrangements are simple to follow and the staff are efficient, friendly and helpful.

Well I had a good experience. The car was delivered to my hotel at exactly the requested time, the handover being friendly and helpful. The car was presented in a clean and tidy condition, with a full tank of fuel. My rental, a Citreon C1 1.2l, coped surprisingly well with La Palma's inclines and performed really well. I refilled the fuel tank to full at Shell Brena Alta before returning car to Auto Oasis, who refunded my 300 euro deposit. Would have no hesitation in recommending this company. Thank you Auto Oasis.