Enterprise Alquiler de Coches - Aeropuerto De Bilbao in Loiu

Take your business somewhere else, the worst experience ever, we made a reservation with Enterprise few months in advance and when we arrived at the counter the person who helped us told us that unfortunately there's no car available and she recommended us to go to another company. We asked to talk with the manager and she told us that she's the manager, asked her name and she refused to give us her full name or e-mail, she said her name is Mary... We had a hard time finding a car available and we had to pay more than double for it. Meanwhile they were giving cars to other people and we could see a lot of keys in their locker, we felt so humiliated by them. We'll try to contact Enterprise Spain and see what they have to say about this. Shame on you Enterprise for letting this happen, obviously we are not the only ones in this situation.

Enterprise Bilbao have illegally, even with their own written acknowledgement, charged my card for EUR1650 and have still yet to return the money 11 days later. Criminal.

In Bilboa, Spain: Any American not having an international drivers license will be denied renting a vehicle even if you had a reservation!

Easy available and good service. Friendly staff. See you next time.

In response to the agent who provided a link to follow (https://enterprise.ehcustomersupport.com/es-es) and enter details to discuss my case: There is no option to select the Bilbao airport in the form so I can't submit accurately the information required - unless I lie and say the car was picked up from Bilbao train station ----- Be careful they will try to charge you extra insurance "CDW" 18EUR + VAT per day, even if you say you didn't want it. They put you to sign on a touch screen and these charges aren't visible. You receive a contract in Spanish via email attachment by which time you would be well on your way. When you return the car they charge your credit card after you returned the key and all seem fine. Of course they don't answer the phone when you ring them (prob too busy)

They don't even deserve one star but unfortunately there is no zero star available. However, if you rent a car from this company, there is no car available. The Enterprise/ Alamo rental company didn't provide me a car without any further notice or cancelling my reservation. They just said, there was a mistake in the system and they don't have cars for me but they have cars for other customers. They asked me to go other car rental agencies and rent a car with last minute prices which is 5x more than my reservation. The so called manager tried to fool me with his childish behaviors and kept me waited 2 hours. After he is convinced that I am not leaving without getting mu reserved car, he disappeared for 20 mins and ended up returning with police. This was much worst experience of my life and I will file a complain about him anywhere possible

In my 30 years of renting cars, both in Europe and the USA, this was one of our best experiences of dealing with a Car Rental desk. We rented a car from July 13th to 20th July 2024 The staff were patient, courteous and knowledgeable. They were fantastic to deal with, it's a pity I didn't take their names but they know who they are and all i can say is they are an asset to Enterprise Car Rentals

We often rent cars when we travel but this was by far the best experience we ever came across. We came very last minute to rent a car and the staff was so friendly. They helped us and everything went really quick. When we brought back the car I accidentally left my phone in the car. They were extremely helpful to make sure it was sent to me. The took the time to call and email us until I got it back, and everything they did was so friendly. We will for sure rent again with enterprise. Thank you so much!