Avis in Loiu

3.7
★★★★☆
(364 reviews)

En Avis ofrecemos coches estupendos en destinos extraordinarios para crear viajes mejores. Nos esforzamos por proporcionarles a nuestros clientes alquileres de coches y furgonetas segun sus condiciones, con reservas totalmente flexibles, una gama de vehiculos estandar y premium y nuestro sencillo servicio QuickPass, que permite ahorrar tiempo en el mostrador. Tambien ofrecemos varios productos adicionales, como Avis Inclusive, para ayudar a que tu alquiler se adapte perfectamente a tu proximo viaje.

Working Hours

Monday 7 AM-11:30 PM
Tuesday 7 AM-11:30 PM
Wednesday 7 AM-11:30 PM
Thursday 7 AM-11:30 PM
Friday 7 AM-11:30 PM
Saturday 7:30 AM-11:30 PM
Sunday 7:30 AM-11:30 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 902 11 01 98 avis.es

Address

Drop Off, Bo. Gaztanaga, 4th Floor

48180 Loiu

Plus Code: 834V+HM Loiu, Spain

Photo Gallery

Featured

Featured

Videos

Videos

Street View & 360deg

Street View & 360deg

By owner

By owner

Inside

Inside

3.7
★★★★☆
364 reviews

Rating Distribution

5 stars
191 (52.5%)
4 stars
64 (17.6%)
3 stars
14 (3.8%)
2 stars
15 (4.1%)
1 star
80 (22.0%)

Most Mentioned

insurance 15 signature 8 fuel 8 rental agreement 8 speed 7 scammers 6 budget 6 return 5 bill 5 email 5
Featured Review
★★★★★
September 21, 2024
Original

This was a great service. I regularly rent cars in Spain, usually with trepidation. Not this time!

Featured Review
August 10, 2024
Original

Car full of little scratches not reported, fuel in 3/4 but reported as "full" (staff said Citroen are like that), AVIS parking forcing you to drive wrong way, exit barrier not letting you out and needing to call security. When reporting issues vis app answer delayed by days but when making a formal complaint they message back immediately stating that the car was new and that I don't have President's club status in their "database" (which is false). Poor experience, seriously considering moving to Sixt with all the car rental I do with my company.

Featured Review
★★★
May 10, 2024
Original

Very expensive insurance (from $43 per day for a medium-sized vehicle, more than the rental rate itself, and that does not include third-party etc). Unexplained charges for fuel, even when you return full-tank. Hard to find return point in Bilbao airport.

Featured Review
★★★★★
February 20, 2024
Original

Renting from Budget in Bilbao was very easy and the people who greeted us picking up and returning the car were great. We upgraded from a manual to an automatic was a good choice as where we traveled had a lot of hills.

Review photo
Featured Review
★★★★★
October 12, 2023
Original

Rented a compact car for 6 days in Bilbao, Spain at a good price. The car was good, no problem during drive through the coast of northern Basque Country. Pickup and drop of were easy.

Featured Review
August 29, 2023
Original

The most terrible car rental experience I have ever had. I was told for the first time in the counter I needed two credit cards for this car as deposit. Then I got the poorest car one can imagine, had multiple accidents and was all beaten up and also had technical problems due to terrible maintenance. I paid a lot of money and got a terrible service. I called the customer service and they were so rude and declined to help.

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1 found this helpful
Featured Review
★★★★★
August 9, 2023
Original

Quick check-in experience using QuickPass, my President's Club status was honoured and resulted in a double upgrade. Staff was very efficient and well prepared. I'd come again anytime!

Review photo
Featured Review
★★★★★
June 13, 2023
Original

Extremely happy with the service! Anna from the rental desk was super helpful and friendly. Big difference to Hertz in Barcelona last week, which was a terrible experience in every way. Budget/Avis are clear, simple, customer oriented. I have a favorite car rental company now.

★★★★★
November 17, 2024
Original
November 1, 2024
Original
My car breakdown was solved promptly - but to this day Im still waiting for a detailed invoice so that I can submit it to my insurance company. The invoice received has no reference to the service. Emails and calls are not answered. Unacceptable customer service. @AVIS Bilbao: Can you provide me a link to your social media channel? I cannot find one on the website. Id be glad if we could solve the issue. Rest of the rental was actually fine.
Translation
Meine Autopanne wurde zwar prompt gelost - aber bis heute warte ich auf eine aussagekraftige Rechnung dazu um diese bei meiner Versicherung ein zu reichen. Die erhaltene Rechnung hat keinerlei Verweis auf die Leistung. Emails und Anrufe werden nicht beantwortet. Nicht akzeptabler Kundenservice. @AVIS Bilbao: Can you provide me a link to your social media channel? I cannot find one on the Website. Id be glad if we could solve the issue. Rest of the rental was actually fine.
★★★★★
Local Guide November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★
Local Guide October 1, 2024
Original
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
★★★★
September 1, 2024
Original
★★★★★
September 1, 2024
Original
★★★★★
September 1, 2024
Original
★★★★★
Local Guide September 1, 2024
Original
The management was very good and the vehicle responded very well.
Translation
La gestion fue muy buena y el vehiculo respondio muy bien..
★★★★★
Local Guide September 1, 2024
Original
★★★★★
September 1, 2024
Original
Perfect service from Avis. Well done.
★★★★★
September 1, 2024
Original
★★★★★
September 1, 2024
Original
Excellent, everything very fast and very clear, the rental charges or deposits are within the normal range, not like in others
Translation
Excelente, todo muy rapido y muy claro, los cargos o depositos por alquiler estan dentro de lo normal no como en otros
Local Guide August 1, 2024
Original
SCANDALOUS. We traveled from Bilbao airport. It was a first from this site, and I called to get information about the parking, including a possible reservation due to my disability. I was told there was no need to book, and we were told where to go. The surprise was when paying: 165 for 7 days. In this airport, they make you pay a high price for being disabled. Despite my complaint, and the provision of all the supporting documents, they did not want to know anything.
Translation
SCANDALEUX. Nous avons voyage au depart de l aeroport de Bilbao. C etait une premiere depuis ce site, et j ai appele pour avoir des informations sur le parking, notamment d une possible reservation en raison de ma situation de handicap. On m a repondu qu il n etait pas necessaire de reserver, et on nous a indique l endroit ou aller. La surprise fut au moment de payer : 165 pour 7 jours. Dans cet aeroport, on vous fait payer le prix fort pour etre handicape. Malgre ma reclamation, et la fourniture de tous les justificatifs, ils n ont rien voulu savoir.
★★★★★
July 1, 2024
Original
★★★★★
July 1, 2024
Original
July 1, 2024
Original
Terrible. Final charges were so different to charges I assumed when booking. Never again.
July 1, 2024
Original
My experience is regrettable, I made a reservation for the weekend of May 25 and 26, they informed me to take out additional insurance,....and that it costs about 65 euros, to my surprise they charged me 131 euros, double what they told me, I spoke to customer service and they told me that I had accepted the conditions, but of course they told me 65 euros, not 131, it seems incredible to me, to say the least, that they would take my money. double the money, in the end between one thing and another about 200 euros to rent a car for 26 hours, amazing I am very clear that I will not make any more reservations with you, you have taken twice as much money from me as the girl who helped me at the counter told me.
Translation
Lamentable mi experiencia, hice una reserva para el fin de semana del 25 y 26 de mayo,me informan de que contrate seguro adicional,....y que sale en unos 65 euros ,cual es mi sorpresa que me hacen un cargo de 131 euros, el doble de lo que me dijeron hablo con atencion al cliente y me dicen que yo he aceptado las condiciones, pero claro me dijeron 65 euros ,no 131 ,me parece increible por no decir otra cosa que me quiten el doble de dinero ,al final entre una cosa y otra cerca de 200 euros por alquiler un coche 26 horas ,alucinante Tengo super claro que no hago mas reservas con vosotros,me habeis quitado el doble de dinero del que me dijo la chica que me atendio en el mostrador
★★★★★
Local Guide July 1, 2024
Original
The best in the sector
Translation
Los mejores del sector
July 1, 2024
Original
Be careful when they say that the fuel tank is full when you pick up the vehicle.
Translation
Cuidado cuando dicen que el deposito de combustible esta lleno a la recogida del vehiculo.
Local Guide June 1, 2024
Original
Almost twice the price at reservation
June 1, 2024
Original
Regrettable. Large line of people, one person serving and they give priority to quick passes. A lack of respect for customers. You can wait until infinity. a shame
Translation
Lamentable. Gran cola de gente, una persona atendiendo y dan prioridad a los quick pass. Una falta de respeto a los clientes. Puedes esperar hasta el infinito. Una verguenza

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