Avis Alquiler de coches - Logrono in Logrono

3.2
★★★☆☆
(81 reviews)

En Avis ofrecemos coches estupendos en destinos extraordinarios para crear viajes mejores. Nos esforzamos por proporcionarles a nuestros clientes alquileres de coches y furgonetas segun sus condiciones, con reservas totalmente flexibles, una gama de vehiculos estandar y premium y nuestro sencillo servicio QuickPass, que permite ahorrar tiempo en el mostrador. Tambien ofrecemos varios productos adicionales, como Avis Inclusive, para ayudar a que tu alquiler se adapte perfectamente a tu proximo viaje.

Working Hours

Monday 9 AM-12:45 PM , 4-6:45 PM
Tuesday 9 AM-12:45 PM , 4-6:45 PM
Wednesday 9 AM-12:45 PM , 4-6:45 PM
Thursday 9 AM-12:45 PM , 4-6:45 PM
Friday 9 AM-12:45 PM , 4-6:45 PM
Saturday 9 AM-12:45 PM
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 941 89 37 86 avis.es

Address

Parking Trasera Hotel, Av. de Madrid, 32

26007 Logrono

Plus Code: FH32+8F Logrono, Spain

Photo Gallery

Featured

Featured

Inside

Inside

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

3.2
★★★☆☆
81 reviews

Rating Distribution

5 stars
35 (43.2%)
4 stars
8 (9.9%)
3 stars
7 (8.6%)
2 stars
4 (4.9%)
1 star
27 (33.3%)

Most Mentioned

office 9 price 4 respect 3 contract 3 tea 3 credit card 2 security deposit 2 august 2 hands 2 bill 2
Featured Review
May 31, 2024
Original

The woman at customer service was horrible. Rude, unhelpful, and utterly disrespectful. She clearly didn't care about assisting me and made the whole experience a nightmare. Avoid this company at all costs!

9 found this helpful
Featured Review
May 31, 2024
Original

The customer service at Avis Rental Company in Logrono was abysmal. The woman in charge had a terrible attitude and was incredibly rude throughout the entire interaction. She spoke condescendingly and acted as if she had no interest in helping me. Her unprofessional behavior made it clear she lacked both respect and basic customer service skills. Dealing with her was a thoroughly unpleasant experience, and I would not recommend this company to anyone based on her poor conduct alone.

9 found this helpful
Featured Review
May 31, 2024
Original

My experience with AVIS Rental Company in Logrono was nothing short of a disaster. The woman handling customer service was incredibly incompetent and seemed utterly confused about their procedures. Trying to get clear information from her was like pulling teeth. Moreover, her manner of speaking was shockingly rude and unprofessional. She behaved as if she owned the place, with no regard for basic customer service etiquette. It was obvious she lacked both knowledge and respect. I strongly advise avoiding this company. Look for a rental service elsewhere to save yourself the frustration and disappointment.

9 found this helpful
Featured Review
May 31, 2024
Original

I recently had the misfortune of dealing with Avis Rental Company in Logrono, and it was an incredibly frustrating experience. The lady at customer service was absolutely awful at dealing with issues. She was not clear about their own processes and seemed completely clueless when it came to answering basic questions. Her attitude was incredibly disrespectful, and she spoke to me as if she was the owner, not caring at all about customer satisfaction. It was evident she lacked proper training and had no idea how to treat customers with the respect they deserve. I would not recommend this company to anyone. Save yourself the headache and look elsewhere for your rental needs.

9 found this helpful
Featured Review
★★
September 16, 2022
Original

Very disappointed, tried to return car at the train station, Office has moved! Car dropped off needs to have cleared signs.

Featured Review
★★★★
August 19, 2021
Original

The service is good. has automatic car

Review photo
Featured Review
★★★★★
February 7, 2020
Original

What a great experience in Logrono. Friendly helpful service, a great price, car in pristine condition, and no hidden charges or high pressure sales tactics to up-sell or mis-sell extras. What a welcome contrast to the terrible rental outfits run by Goldcar and the like that cause no end of worry and stress. Well worth paying a little extra to go with a professional reputable company like Avis.

Featured Review
★★★★★
September 12, 2018
Original

Personal was really friendly and helpful.

★★★★★
Local Guide October 1, 2024
Original
★★★★★
Local Guide October 1, 2024
Original
Small office, but very well attended
Translation
Pequena oficina, pero muy bien atendida
Local Guide September 1, 2024
Original
Real shame of company. Rented a van on July 10, as of August 2 I still do not have the 200 that is blocked on the card. The commercial does not tell you that they are going to block that amount until you have already paid. You call Customer Service and after 1 hour and 11 minutes on hands-free, they disconnect the call. AVOID BOOKING ON AVIS
Translation
Autentica verguenza de compania. Alquilada una furgoneta el 10 de julio, a dia 2 de agosto sigo sin disponer de los 200 que te bloquean en la tarjeta. La comercial no te dice que te van a bloquear esa cantidad hasta que ya has pagado. Llamas a Atencion al cliente y despues de 1 hora y 11 minutos en manos libres, te cortan la llamada. EVITAR RESERVAR EN AVIS
★★★★★
August 1, 2024
Original
The girl who helped me was very kind and friendly. They gave me a better car than what I had hired, a new automatic SUV. When I read the negative comments I was scared but my experience has been a 10. They deposited the deposit after two days. Super fast. I would choose you again, thank you!!
Translation
La chica que me atendio fue muy amable y simpatica. Me dieron un coche mejor de lo que habia contratado, un suv automatico nuevo. Cuando lei los comentarios negativos me asuste pero mi experiencia ha sido de 10. El deposito de fianza me lo han ingresado tras dos dias. Super rapido. Volveria a elegiros, gracias!!
★★★★★
Local Guide July 1, 2024
Original
Great service and attention. Very attentive and friendly staff! :)
Translation
Genial servicio y atencion. Personal muy atento y amable! :)
★★★★★
May 1, 2024
Original
I picked up a rental car yesterday afternoon, a girl was there serving me and it is the one time I have gone to pick up a car, which is several, and they have attended to me more quickly and efficiently and been super friendly. The other times have also been friendly but the paperwork was slower. This time super fast and very very good. A 10 to this worker.
Translation
Recogi un coche de alquiler ayer por la tarde , estaba una chica atendiendo y es la vez de las que he ido a recoger un coche, que son varias , que mas rapido y eficientemente me han atendido y super amable.Las otras veces tambien han sido amables pero el papeleo era mas lento.Esta vez super rapido y muy muy bien. Un 10 a esta trabajadora.
★★★★★
February 1, 2024
Original
★★★★★
February 1, 2024
Original
They are always 10 with the attention they provide. Super friendly and attentive worker who is always in the office. They resolve doubts 100%.
★★★★★
December 1, 2023
Original
After comparing and comparing I always end up renting with Avis, very good value for money and excellent customer service
Translation
Despues de comparar y comparar siempre termino alquilando con Avis, relacion calidad precio muy buena y una atencion al cliente excelente
★★★★★
December 1, 2023
Original
Perfect treatment from the workers, impeccable attention always with a smile, the car they gave me was clean and smelled great, they explain everything very well, it is a pleasure to book at this office.
Translation
Perfecto trato de los trabajadores, atencion impecable siempre con una sonrisa, el coche que me dieron estaba limpio y olia genial, te explican todo muy bien, da gusto reservar en esta oficina.
3 helpful
★★★★★
December 1, 2023
Original
Regular Avis customer. The guy who has been in the office for a short time, Carlos, explains everything great. Super friendly treatment and the car is always clean. super recommended!
Translation
Clienta habitual de Avis. El chico que lleva poco tiempo en la oficina, Carlos, explica todo genial. Trato super amable y el coche siempre limpio. super recomendado!
2 helpful
★★★★★
December 1, 2023
Original
★★★★★
December 1, 2023
Original
Local Guide December 1, 2023
Original
They did not have the requested vehicle or any similar one in stock (van), neither for the requested day nor any other, Yes, they made the payment and we are still waiting for the refund.
December 1, 2023
Original
Fatal....I will never take a car from this company again. They are unpresentable
December 1, 2023
Original
Bad information and then they charge you but they only tell you that they explained it to you wonderfully and that you are the one who made the mistake, very badly on the part of the two workers.
Translation
Mala informacion y despues te cobran pero solo te dicen que ellos te lo han explicado de maravilla y que tu eres la que ha cometido el herror muy mal por parte de los dos trabajadores
1 helpful
★★★★★
December 1, 2023
Original
Excellent treatment always received from the two workers. They go out of their way to please and are very professional. You can tell they have a lot of work and always exceed my expectations. About the cars I always point out, clean and with a great smell. I am an AVIS client thanks to the dedication to the client they have in the Logrono office.
Translation
Excelente trato recibido siempre por parte de los dos trabajadores. Se desviven por agradar y son muy profesionales. Se les nota que tienen mucho trabajo y siempre superan mis expectativas. Sobre los coches siempre apunto, limpios y con estupendo olor. Soy cliente de AVIS gracias a la dedicacion al cliente que tienen en la oficina de Logrono.
1 helpful
Local Guide December 1, 2023
Original
Careful! I returned a car in June 2023. I left it in the parking lot as the agency advised me. And when I came back and asked them to go check it out with me, they told me that they were very busy and that it was okay if I left the car there. 1 month later my bank takes out almost 700 that I may have made scratches on this same car. Stripes that were surely already on it but as I see how they are AVIS. They have lost a client who was going to use their service often.
Translation
Cuidado! He devuelto un coche en junio 2023. Lo he dejado en el parking como me aconsejaron en la agencia. Ycuando yo volvi y les pedi que lo vayan a revisar conmigo me dijeron que estaban muy ocupados y que estaba bien si les dejaba el coche alli. 1 mes despues mi banco me saca casi 700 que yo habre hecho rayitas en este mismo coche. Rayitas que seguro estaban ya en el pero como ya veo como son AVIS. Han perdido una cliente que iba a utilizar su servicio a menudo.
2 helpful
★★★★★
December 1, 2023
Original
December 1, 2023
Original
Its a pity....the treatment received by the staff. Client who changes rental company. I will not return.
Translation
De pena....menudo trato recibido por el personal . Cliente que cambia de compania de alquiler.no vuelvo.
★★★★★
December 1, 2023
Original
The girl who serves great, and she is alone and cant cope. Thank you!!!
Translation
La chica que atiende genial, y eso que esta sola y no da a basto. Mil gracias!!!

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