SIXT Rent a Car - Lisboa Centro/Estefania in Lisbon

AVOID!!! Rui messaged me via Whatsapp to convince me to pre-pay for the fuel after I had declined this option in the showroom. He lied to me by telling me that I will only be charged for the fuel I used not a full tank (this is not the company policy it turns out). It's been more than 2x month now and I still haven't received a refund. Sixt customer services have not even responded to our claim.

We had a great experience here - got our car in 15min and return was easy. Staff was friendly, spoke good English and car was clean. Nothing to complain about on our end !

I will try to balance de negative reviews. My experience with Sixt in Lisbon was very good. A very warm welcome, the check in was easy. The helped carrying the suitcases. They verified and took pictures of the car. Made me sign for it and I was off. Very good experience.

We arrived in Lisboa to return our Sixt BMW Rent a Car. We want to Commend Pedro Esteves (Fleet Support) for translating for us and guiding us to our hotel destination! We had problems with our phone service and he was a god sent!!

First, I was provided with a faulty Renault Arkana instead of the reserved Mini Cooper. Then, they replaced it with a T-Roc. I was, of course, pleased, and everything went wonderfully. I even wanted to leave a positive review. Before the rental started, I was informed that using the Via Verde toll road with the transponder installed in the car would incur additional charges, which I agreed to, as it's convenient to drive through and pay later. Two weeks after the rental ended (I was already in another country), Sixt attempted to charge my bank account for the toll charges. My bank, Revolut, flagged the transaction as potentially fraudulent and blocked it. I contacted support, and they responded, "We can't retry the transaction. Your bank is at fault. You'll be contacted, please wait." Here's the message I received: "At this point, you should expect to receive a notification with all the payment instructions for these failed debit tolls." Since then, support hasn't replied, and I still haven't been contacted for payment, which worries me because I genuinely want to settle my toll charges. If you plan on renting a car here with a Via Verde transponder, I advise against it. You may simply not be able to pay for it afterward. It's very odd that in this digital age, the company cannot issue a straightforward payment request. So, one star rating for this payment service. If you'll contact with me and I'll pay for the Via Verde, I'll change my feedback.

Long waiting time for pick up the car. I'm waited more than half our before the procedure started (Only 1 other client with clarification issue was in the entry room). Necessary no consider additional fee for electronic device if using highway. In office was explained only if use "via verde", but in fact other gates were also considered.

SCAM This location, staff and everyone was really nice but at the end of the rent, I got charged more than 900 euro for damage or lost I didn't even make. if you look at the picture I uploaded they even charged missing bolt and tire. Tire condition was about to get replaced from the pick up seemed like only 10% of it left and it was stinky. I didn't expect this would happen from SIXT. Based on reviews seems like this location is fine but if you see any reviews from the Portugal airport TOO many people are experiencing the same. If you have to rent a car, return at this location. I returned my car at Faro airport. I am giving 2 stars since I believe it is not entirely this location's issue. I have no reason to lie the damage wasn't on me since my credit card company will cover it but this is just not right and killing overall business and even image of Portugal. I don't want anyone to experience this again this is just not right.

We had a great experience with Sixt's service. Rui Martens was always available to assist us promptly and was very courteous. His service was outstanding, and we could always rely on him. The handover went smoothly, and our nearly brand-new car worked perfectly. We were even able to drop off the car at a different location. Many thanks for the excellent service! We will happily rent a car there again anytime. Thank you, Rui, for being so accommodating and friendly!