Sixt Rent a Car in Lisbon

I hired a really nice car and I met some really nice people who work for Sixt at Lisbon airport. Unfortunately all of that good experience was ruined by the Sixt desk operative who told me that there was no need to fill the car up with petrol when I returned it because Sixt would do that for exactly the same cost as the petrol station outside the airport. This was completely incorrect information and Sixt charged me EUR110 instead of EUR30 for the petrol that I had used when I returned the car. That took away all the good feelings that I had after my family holiday. So I got in touch with Sixt customer service to explain what had happened and to request that they give back the money they had taken from my credit card, and a very nice Sixt person basically told me that I should have read the small print. I have learned from this experience, and of course I had to pay EUR80 for this training provided by Sixt, so I will certainly not consider renting a car from Sixt in the future.

1. Know the counter location before your arrive. It is easy to find. You will see a circular glass wall between terminals 1 and 2, and walk into the long building outside south of this for the first stop rental counter, as shown in an attached photo. To get to the car, you walk a litlte further south to the parking garage. 2. Realize they give you a list of prior damage, and you should check over the car, including the wheels, for this stated pre-existing damage. Take photos of all sides of the car, and of the alloy wheels, and tires, and of the roof and hood. 3. I made a reservation here October 2, 2024. The Sixt check-in person was fantastic, talked slowly. He did not have the car I reserved so put me in an upgrade, a beautiful blue Nissan Qashqai, similar to a Rogue, with e-regeneration, for the same price. He did not, though, as I recall, tell me about any pre-existing damage. 4. He was good to sell me on some extra damage insurance for about EUR5 per day with I think a EUR2,800 deductible saying it was a $42,000 car. The Via Verde toll pass cost EUR17 which was fine, and then the charges were billed after the rental, with VAT but no additional charges. 5. The 4 instead of 5 stars is because the person who showed me the car did not go over any damage with me, and I signed something I thought was just that I got the car, but was really that I had reviewed all the prior damage (minor). 6. When I returned, the check-in person noted scratches on a wheel. Someone at customer service emailed me very nicely about that. But I noted seeing the check-out person take photos all around when I got the car, but they could not produce those for me to see if the scratches were there earlier. The customer service person graciously waived the administrative fee and immobilization fee that went with the damage. A lesson learned for me - to not rely on them, but instead to take my own photos before leaving. I was thrilled with the car and overall it was a great experience.

Rental from Sixt Lisbon Airport. Pleasant, courteous and helpful check out crew. The car they provided had a smaller boot than I needed. Then found the gas tank was not full so they replaced it quickly with another vehicle in the same category with more boot space. Everyone we met was friendly. They also reviewed the minor damage with me. A follow up on return. Dealt with very pleasant young man named Vasco. He did a quick check - reported no new damage. Their invoice for the full rental arrived several days later, with all toll charges nicely itemized. Very professional, and how it should be done. Getting to the car rental return in Lisbon is not as smooth as some other airports, but overall it was an excellent process from start to finish. Also Sixt Portugal was always responsive to emails, which is definitely not the case with some other countries.

We rented a car for 2 days, a relatively old version of Renault captur for over 200EUR. Yes, it was very expensive and it had an issue with the gear level. When we told Manuel about the issue, the person we gave back the car to, he was rude and told us to exit.

Rental was fine. No specific problem so I assume it is what is expected. However the waiting time at arrival was rather long and my lucky dip car was again the minimum.

If you are thinking about renting a car here, consider this facts. they will charge you the damage or wear that you did not even make. As you guys can see other reviews they will scam you like other cheap rental car company. but this is Sixt I always trusted this company. I reached out regarding this issue to SIXT where the owner of this business replies to everyone has same experience. IT WILL NOT BE RESOLVED they said even though I took a video before I picked up it is not evidence. it's a joke. I literally have no reason to lie. my credit card company is really good and will cover the damage but this is just not right and let's be fair. This is really just you can tell immediately they are trying to scam if you have common sense. Since it seems like only toward foreigners it's not just about rental car company reputation but also reputation about your own country Portugal. Because of this experience I will never even consider going there again or if there's anyone want to go, I ll not recommend. Please see the big picture. its maybe beneficial for short term cash flow but not long run. I even got charged bolt that I did not even see. I ve been renting with sixt a lot but never ever experience this scam activity. Lucky my credit card company has collision coverage but this is just not right. tire condition was the condition you MUST replace immediately, car was stinky. I am giving two stars because a guy who helped me out checking in was nice. Maybe it is not this location's issue I returned in Faro airport but keep in mind. if you have an option not rent the car in Portugal, do not rent.

I recently had the pleasure of renting a VW Polo from Sixt, and I must say, the experience was outstanding from start to finish. The employees at Sixt were exceptionally friendly and provided top-notch customer service. From the moment I picked up the car, I felt well taken care of. The vehicle itself was practically brand new, extremely reliable, and in perfect condition--just what I needed for a stress-free journey. When it came time to return the car, the process was just as smooth. The employee who received the vehicle was not only polite but also took the time to explain the deposit policy in detail, ensuring there were no surprises. It was clear that Sixt prioritizes customer satisfaction at every step of the way. Overall, I had a very positive experience with Sixt and would highly recommend them to anyone in need of a rental car. Their professional staff and quality vehicles make them a top choice for car rentals.

Worst car rental experience I've ever had. The van I rented was several years old, had ~150,000 km, and the front bumper was falling off - damage that they knew about. They offered for me to drive to swap out the car for a different one but I would have to take hours out of my vacation to do that. After the trip, they offered me a "EUR50 voucher, which can be redeemed is a future rental with Sixt Portugal, Mainland and the Islands, valid for 2 years."