Hertz in Lisbon

Terrible place. Tried to inform them of a delay in my plan, no way to reach them whatsoever. Called 15! times, never picked up the phone. Get there to collect the car: reservation cancelled for no-show.. just an all together terrible experience! Better of taking an uber in Lisbon than renting a car at this place!

Just plane rude and zero communication on anything. From why he has been starring at the screen for 20 minutes (we booked ahead of time) and only grunted when we asked a questions concerning cost. We got no instructions on the car, tolls or anything. He literally drove the car out and walked back in without a saying a word. Just a good old fashion dickhead. I would not recommend this place.

Waiting now for a look almost 90 minutes. Already pre-booked and paid but does not matter. Why do you accept more rentals than your capacity? Why is there no proper communication on waiting fine? No water, no seating, what a horrible experience...

I had a very very good experience!! I booked with billiger-mietwagen.de months ahead with Dollar with pick-up in city office. However I was very unsure if this would work out because there is no information about Dollar to be found online at this location, just Hertz and Thrifty. So when I arrived in Lisbon I went two days in advance to the location as I was skeptical if my reservation had actually been placed and if Dollar is actually in this location. I was greeted by the very friendly and sincere Luis who checked the system and quickly found my reservation. When I came to pick up the car two days later everything worked like a charm! Luis was very friendly and professional throughout the entire process. The car he gave me is very nice, new (only 8000 km) and in perfect condition. Even the booster seats for my kids I booked where available, clean, perfect condition. I was rather afraid what would await me after I read all the negative reviews. So I was very pleasantly surprised of how good the experience was!! Please people, treat the people at this (and any) car rental company with dignity and respect as you would want to be treated yourself!! All the best to Luis!! Chris from Germany

The car was as expected and worked well. We had an unfortunate experience that I am sharing in the hope that the location can learn from this. This review is mostly a reflection of my rental experience with Luis G at this Hertz location. Some points of negative experience: - He was aggressive and scaremongering in trying to get me to upgrade the insurance plan. The vehicle I rented has a retail value of ~$20k and they set a $40k liability on the vehicle. - He required that I make a payment for over $1k without showing me a line item explanation of what all of the charges were for. When I told him I wanted to see the breakdown in writing so that I could agree before being charged, he threatened to cancel the reservation, saying he could only show the line items after the payment. I hope management takes this feedback as a learning opportunity to prevent other potential customers from having poor experiences. Nobody should be charged for something without being allowed a line item explanation of the charges. The place is well kept and the vehicle was perfectly fine, better training for employees can make this a better experience.

made a reservation online, added insurance- just in case.. for a total of 69 euro. when i arrived to pick up the car, there were 3 customers before me, and only 1 staff member. ended up getting the car at 10:30 instead of 9:00. before paying, she pointed out casually for the amount to pay- 123 euro(!). she completely ignored the insurance i bought online and tried to trick me into buying a 54 euro insurance. just be careful of those hustlers. you would not expect such a behavior from a big company like Hertz.

Took +2 hours to get a car. The employees work incredibly slowly and make absolutely no effort. By far the worst experience I have ever had with a car rental provider. I would recommend everyone to book somewhere else.

I would give 0 stars if I could. I have never encountered a ruder manager who, upon arrival, informed us that we had missed the 2 hour window to pick up our car (which was never communicated to us) and they no longer had a car for us, despite us having already paid. Since we had booked through a third party agency, they were unable to process our refund of our money, but when my travel agency called to ask for proof that they had cancelled our car, they would not answer the phone. We are still waiting to get the proof from them to process the refund, hours later, and had to book another car with a different company at a higher price, delaying us on getting on our 3 hour drive. I have rented many cars at different agencies in Europe, and unfortunately, Hertz is always the worst. Avoid at all costs.