Goldcar Aeroport Lisbonne in Lisbon

High credit card holding fees, nearly 2000 for a weeks rental. Fine for me but maybe not for others. Everything was easy. The hold was gone from my cc by the time I got home from flight. ALWAYS RENT CARS FROM LISBON TERMINAL. Don't bother with the shuttle companies.. pay the little bit extra. The rental desks are so close to the exit of the airport and the cars are only a little way from there.

I would like to inform you of my story with goldcar and of what type of car was given to me at the time of pick up. The car was not checked up at all. First of all as I could see straight away when I seat on the driver's seat the tank was not completely full as I took a picture to verify the situation so I don't get overcharged when I return the car with the same amount of petrol as was given to me. Secondly the car was with more then 100000km so it's super used car fora rental company. Third, the interior of the car had not been cleaned. But now comes the part of security. The car doesn't have an extra tire, no fluorescent vests or even triangle for an emergency or any problem that the car could have and force to stop on the road. This is the first time that a rental car gave me a car in such poor conditions and I've been renting cars for 20 years. It's incredible how you even use this car and give it to people. Another aspect is the amount of people working in your car pick up garage and not a single had the decency to check the car properly and make the decision that the car was not in conditions to be given to any goldcar costumer. This is immensely disappointing and comes with a lot of frustration when I have a rental of two weeks and I had to travel all around Portugal with such an insecure vehicle. In addition to the above, the car kept erroring with an oil and motor failure making the car stop working and making impossible to continue driving, also had another light indicating that the tire pressure should be checked that never switched off even after I checked the tires at the gas station After return the car in such poor conditions to swap it for another, I apparently should have called the toe truck to get the car from where I was, that's what I was informed by goldcar staff, but I had the decency to return it to the airport's goldcar garage even through all the difficulties to drive that car stopping on it's on all the time. The car was checked by the staff that again suggested that that car should have been just picked up from where it was and that I would have any costs on swapping with a new car since this was a defected car and was goldcar's mistake to give to me. I swap cars. No more problems and return the second with no issues and no extra costs because I returned the car perfectly as I collected it. After several days I get charged EUR43.11 by goldcar on my credit card. Sent several emails requesting an invoice for better understanding of what I'm charged for, and no answer. Just that my case would be seen and I would be contacted. A month as passed and my case is still not answered. Had to end up cancelling my credit card and ask my bank to force a dispute to get my money back since that was an unfair and unexplained unexpected charge. Thank you so much for the hassle and the stress provide by your rental, it was really a god given holidays. Never again I'll rent a car with this company.

The car was dirty inside and out with the windscreen incredibly greasy. The tyre deflation warning light was on at collection and dismissed by the rental handover staff. The car park was suffering from double parked cars making maneuvers to get the car out of its parking space difficult. The service warning light came on during my hire period. The windscreen washer fluid reservoir was empty as I found out on my drive to our hotel. Collection at the rental desk was relatively easy and drop off the same. Opportunities to improve car preparation before customer handover I think.

Rented a car on my recent trip to Lisbon. Service was so fast, easy and friendly. Returning the car to the airport was fast! The car I had was brand new with less than 13K km's. Clean and in perfect shape. All this, and the best part was that they were priced much cheaper than other companies! Will definitely use them again in the future!

The exterior of the car banged up and this was all documented in the paperwork given to us upon pick up. The MAJOR issue was that the rear tires treads on this car were completely bald! Our Fiat was slipping all over the highway and unable to stop properly even though we were driving quite a bit below the speed limit. This extreme loss of traction became much worse and even more dangerous when the Portugese roads were wet with rain. Consequently, we had to take the much slower alternate routes which added several hours to our already tight schedule. Thankful thst we didn't get killed driving on those awful tires. Very stressful experience!

I recently had a fantastic experience with Goldcar Rental at Lisbon Airport. The pick-up process was straightforward and hassle-free, making my journey begin on a positive note. One of the standout features was the inclusion of an electronic transponder, which made paying for motorway toll incredibly convenient. I had booked a small electric car, and to my delight, I was upgraded to a charming open-top Fiat 600. The car was in pristine condition, exceptionally clean, and fully charged when I picked it up. While there were minor cosmetic scratches on the bumper, they were noted on the contract paperwork, reflecting Godcar's attention to detail and transparency. Driving the Fiat 600 was a joy! It truly enhanced my experience of exploring Portugal's beautiful historic sites, and the open-top feature added an extra layer of fun. Charging the vehicle was a breeze thanks to the MIIO app, which provided easy access to various charging locations. Returning the car was just as efficient as pick-up, and I appreciated the thorough inspection process with the Goldcar operative. They communicated well via email regarding the car return and any tolls incurred during my travels, which were also accurately billed. This was my third experience with Goldcar, and I couldn't be more satisfied. I'm confident I will book with them again in the future!

First time renting from Goldcar after having used different companies for rentals. Positive experience from them starting at the service desk where the lady that attended me was very nice, courteous and friendly. The car was clean in and out and had low kilometers. Overall, a positive experience.

Everything was great, except no one told me about the car charging rules. When I went to charge my car, I found out I needed a special physical card that you have to order and wait for delivery. Of course, I didn't have it with me, so I had to ask people nearby who were charging their cars for help. Thanks to them, I managed to charge my car. Big minus to the company for not warning about this!