Europcar Lisboa - Alameda in Lisbon

4.4
★★★★☆
(185 reviews)

Bem vindo a nossa agencia de aluguer de automoveis Europcar Lisboa! Fazem parte da nossa oferta diaria viaturas recentes, precos competitivos e amabilidade. Quer procure um carro por razoes profissionais ou para passear, quer necessite de um automovel (citadino, familiar ou de luxo), de um furgao ou carrinha, a Europcar disponibiliza-lhe o veiculo de que necessita. O aluguer de automoveis ou comerciais e simples atraves da reserva online no Website ou atraves da aplicacao Europcar. Nunca foi tao facil levantar e devolver um veiculo. Boa viagem!

Working Hours

Monday 9 AM-1 PM , 2-6 PM
Tuesday 9 AM-1 PM , 2-6 PM
Wednesday 9 AM-1 PM , 2-6 PM
Thursday 9 AM-1 PM , 2-6 PM
Friday 9 AM-1 PM , 2-6 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Contact Information

21 847 0028 europcar.pt

Address

Alameda Dom Afonso Henriques

1000-125 Lisbon

Plus Code: PVP8+X6 Lisbon

Photo Gallery

Featured

Featured

By owner

By owner

Latest

Latest

Street View & 360deg

Street View & 360deg

4.4
★★★★☆
185 reviews

Rating Distribution

5 stars
130 (70.3%)
4 stars
29 (15.7%)
3 stars
8 (4.3%)
2 stars
2 (1.1%)
1 star
16 (8.6%)

Most Mentioned

price 11 parking 7 car 4 airport 4 phone 4 underground 3 clerk 2 toll 2 post 2 surprise 2
Featured Review
★★★★★
October 4, 2024
Original

I researched numerous Europcar, as well as other car rental company, locations in Lisbon. I am very glad that I picked the Downtown Alameda location. Ali was quite possibly the most friendly and helpful rental agent I have encountered in a long time. You should give him a raise and/or bonus. It is Ali who really makes this location, and Europcar, stand out from the crowd in Lisbon.

Featured Review
★★★★★
October 1, 2024
Original

We dropped off our car here and all was quick and professional. No signage that Europcar was in underground car park but if you know that all is good

Featured Review
★★★★★
September 29, 2024
Original

Super easy and quick. Pick up and drop off, was a little tough to find as you have to pull into an underground parking garage and underneath the street in the parking garage you can find the eurocar booth! Overall very easy though!

Featured Review
★★
September 6, 2024
Original

We scheduled the pick up by 10:00 am and it's still 11:30 and the car hasn't been delivered to us, we're just standing here... Quite unprofessional for a car that was booked weeks in advance.

Featured Review
★★★★★
August 27, 2024
Original

A great operator. Fair price. Nice car. Bit slow service . But I'll go for them again

Featured Review
June 23, 2024
Original

Do not rent the car from them using your debit card. Because they keep charging you for toll passage every single month. I've contacted them and asked why are they doing that, they said they'll follow up with the company collecting the toll fees and will get back to me. They didn't. I asked them to remove my debit card from their system and DO NOT take money out of my bank account without my consent. They haven't removed it yet. So be careful dealing with them. They'll take money out of your account every single month!

1 found this helpful
Featured Review
★★★★★
May 25, 2024
Original

Good location - easy access from city centre. Helpful and friendly staff. They explained all the arrangements, so renting process was fast and easy. No problems during rental period or returning the car.

1 found this helpful
Featured Review
May 30, 2023
Original

HOSPITAL, NO ROAD ASSISTANCE AND EXTRA CHARGE NOT HAPPY WITH THE SERVICE The service received was not only disappointing but it exposed my brother and I to danger. This was regardless of us being very specific of the risks we were exposed to during multiple calls to the road assistance. My brother and I were supposed to enjoy some time off, instead we lost 2 days from our schedule and spent time at the hospital when this could be avoided. Not to mention the stress of the entire situation. I counted on EUROPCAR in a place I was not familiar with (the lady I spoke on the phone with was poorly prepared to the situation, her entire dealing with the call added stress and frustration).

Review photo
Review photo
★★★★★
November 29, 2024
Original
Renting a car from Europcar was a very rewarding experience, which I hope to repeat. Both for the quality of the vehicles and the care taken with their presentation, as well as for the excellence of the personal service. Very efficient!!! Good luck to Europcar!
Translation
Alugar um carro na Europcar foi uma experiencia muito gratificante, que eu espero repetir. Tanto pela qualidade das viaturas e cuidado com a apresentacao, como pela excelencia do atendimento pessoal. Muito eficiente!!! Bem haja Europcar!
★★★★★
November 27, 2024
Original
Always very well attended to!
Translation
Sempre muito bem atendida!
★★★★★
November 24, 2024
Original
Excellent competence and friendliness from Mr Ali.
Translation
Excelente competencia e simpatia do sr Ali.
★★★★★
November 17, 2024
Original
Excellent cooperation from Mr. Ali.
Translation
Excelente cooperacao do Sr. Ali.
★★★★★
Local Guide November 3, 2024
Original
The location is a plus, it is located in an underground car park which sticks to the metro entrance a few stops without changing from Rossio. The kindness and friendliness of the gentleman is a real plus available and answering questions despite the language barrier (Portuguese technical term) And the speed with which we collect the vehicle and return it, everything is simple, everything is clear, I recommend. In addition we were upgraded because I had asked for a Fiat 500 due to the price and the short rental time (3 days) finally I got a nice hybrid SUV.
Translation
Lemplacement est un plus il se situe dans un parking souterrain qui colle la bouche de metro quelques arrets sans changement de Rossio. La gentillesse et lamabilite du monsieur est un reel plus disponible et repondant aux questions malgre la barriere de la langue (terme technique portugais) Et la rapidite a laquelle on recupere le vehicule et on le rend tout est simple tout est clair je recommande. De plus nous avons ete surclasse car javais demande une Fiat 500 du fait du prix et du peu de temps de location 3 jours finalement jai eu un joli SUV hybride.
★★★★★
November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
Fast and efficient return of a car we had rented in Porto
Translation
Retour rapide et efficace dune voiture que nous avions louee a Porto
★★★
November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
Europcar in Alameda is accessible and with great staff. Thank you Mr. Ali for taking care of us.
★★★★★
November 1, 2024
Original
Everything was great.
Translation
Sve je bilo super.
★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
The employee who looked after us was very kind and patient. Magnificent car! Everything perfect! I would recommend it
Local Guide October 1, 2024
Original
We had the car to pick up at 10am. We arrived, there was a bit of a queue... Understandable. We check-in around 10:30 a.m.... we are leaving the parking lot at 11:45 a.m. We have been waiting for an hour and 15 minutes for them to give us the car, which of course they dont have here. A shame.
Translation
Teniamos el coche para recogida a las 10h. Llegamos, habia un poco de cola... Comprensible. Hacemos check-in sobre las 10.30h... estamos saliendo del parking 11.45h. Llevamos una hora y 15 minutos esperando a que nos den el coche, que por supuesto no tienen aqui. Una verguenza.
★★★★★
October 1, 2024
Original
★★★★
Local Guide October 1, 2024
Original
★★★★★
Local Guide September 1, 2024
Original
Easy pick, car standard aligned with earlier agreed, easy return.
★★★★★
September 1, 2024
Original
Excellent attention, quick process, great vehicle, comfortable and spacious.
Translation
Excelente atencao, rapidez no processo, viatura otima, confortavel e espacosa.
★★★★★
Local Guide September 1, 2024
Original
Staff were super friendly and helpful. The service was outstanding.
1 helpful
★★★★★
September 1, 2024
Original
September 1, 2024
Original
2 hours to pick up the car. The poor man worked alone, received, delivered, managed the washing, he just needed to wash it. The gentleman is very nice. They gave me a car that was not the one I reserved, I had to wait for it to be washed... terrible. Yes, you need patience to withdraw here.
Translation
2h para retirar el auto. El pobre hombre trabajaba solo recibia, entregaba, gestionaba el lavado, le faltaba lavarlo nomas. Muy simpatico el senor. Me dieron un auto que no era el que reserve, tuve que esperar que lo lavaran fatal. Si que armante de paciencia para retirar aqui.
★★★★★
September 1, 2024
Original
Very available staff and great vehicle which perfectly met our expectations, thank you!
Translation
Personnel tres disponible et super vehicule qui correspondait parfaitement a nos attentes, merci !
★★★★★
August 1, 2024
Original
Picking up the vehicle was quick. The person who attended us was very friendly. The car was in optimal condition and the return of the vehicle was also very fast.
Translation
La recogida del vehiculo fue rapida. La persona que nos atendio fue muy amable. El carro estaba en optimas condiciones y la devolucion del vehiculo tambien fue muy rapida.
★★★★★
August 1, 2024
Original
★★★★★
August 1, 2024
Original
Excellent service and car and payment conditions.
Translation
Excelente atendimento e condicoes do carro e de pagamento.
★★★★
August 1, 2024
Original
★★★
August 1, 2024
Original
No indications on the box to leave the keys and on the parking lot
Translation
Mancate indicazioni sul box per lasciare le Chiavi e sul parcheggio
★★★★
August 1, 2024
Original

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