Europcar in Lisbon

We pickup the car at santa apolina station of Lisbon and drop off at the airport In Both side the staff were professional and helpful We are happy with the hospitality and trustful attitude. We recommend

Agent in charge on did not accept my documentation for renting a car. My temporary replacement license didn't have an embossed seal. California doesn't do that. Had my passport and a print out of the stolen license as well. Took the same documentation to another EuroCar location in Lisbon and we were rented a car, no problem. Booking.com was of no help at all when we needed them to switch renter first name to my wife. I was disconnected on transfers between departments 4 times. Filed a complaint with Booking. They only sent a standard, "sorry about that" reply.

Quite possibly the worst car rental agency. I was given an electric car instead of the gas car I booked. We told them we were going to Spain, for which they charged us an additional 30EUR. Long story short, we got stranded in Seville, had to sleep in a parking lot, and struggled the whole drive back to Portugal to charge the car. Charge stations require their own apps, for which you have to register. Confirmation text measages and adding credit cards with American addresses failed every time. When we called for support, they were not available. When we thought we needed road side assistance to come get the car, we called them and were told they needed to first check with the tow truck driver to see when they could come get us. The tow truck driver called FOUR hours later. Thanks to the kindness of strangers, we were able to charge the car in parts to get back to out hotel in Armacao de Pera, PT.

If we book a car size and you don't have that size for the pick-up you should give us a bigger one. Period. Instead, the staff member didn't informed us and gave us a smaller car, and when we asked for an explanation he was very rude and told us that if we didn't like it he would cancell de booking. Never booking with this company again. But if you should, DON'T PICK UP YOUR CAR HERE. Use Airport or Alameda. This one is too small and the staff is awfull.

Be aware this location is closed between 2-3pm on Mondays-Fridays. I had a reservation made for 2pm and received no alerts about the location closing at that time. I arrived at 2:02pm and had to wait the whole hour.

Santa Apolonia was our pick-up point. The pick-up staff was friendly and helpful. We needed a car 2 hours earlier than originally booked and it was kindly provided to us. We got the same car that was booked in advance, the child safety seats were of high quality (!) and the car was pretty new and in good condition. We had a good experience and were very satisfied with the service.

I wish we got his name, but the gentleman that helped us was so kind and considerate and compassionate. There was an accident on our way to drop the car off and it made us a little late but the guy (who could clearly see the accident from the window) saw the reason we were a few minutes late and was so nice about it. We were so stressed and he assured us. We have heard bad stories about Europcar but this was such an easy experience and we had a great holiday with the freedom of a brand new car to use. Highly recommend! And thank you so much to this employee. Europcar thrives because of people like him and they should give him a raise (maybe his name was Ignacio? I'm not sure but he was a tan middle age gentleman) thank you!!!!

The only issue was a small queue during the pickup, but since it was a public holiday, it was understandable. The car was amazing; it was new with only 20 km on it. The downside was that everyone was a bit nervous about potential new scratches and dents during the rides. However, everything else was perfect. The company provides excellent overall service, and I will definitely rent a car from this provider again. Thank you!