Europcar City Center in Lisbon

I had a terrible experience. Despite returning the vehicle with a full tank, they still charged me for fuel. On top of that, they added a 100-euro fee for upgrades that were never mentioned during the rental process. I've sent numerous emails to their support team about the invoice issues, but haven't received any response. BEWARE! Be cautious about blocking your card for the security deposit--they will deduct money without explaining the charges.

Great experience renting from Europcar. After hearing horror stories about various car rental agencies and experiences in Portugal I was a little apprehensive, but everything was easy, quick and hassle free. Service was fast and friendly at pick up location downtown and dropping off at the airport was equally quick and easy. Our little Fiat was perfect for Portugal's winding narrow streets and challenging parking. Will rent from them again and highly recommend.

Terrible experience. Initially, the costs mentioned didn't align with the documents, and hidden fees were not disclosed. They charged for petrol despite the tank being full upon return. Customer support is nonexistent; emails and calls go unanswered. Weeks after settling, an unexpected EUR80 charge appeared on my card, which I had used for the security deposit. Be cautious about using a card for security deposits. Also, I agree with other comments, book online, prices of offline are very very high its like 3X. Adding comments after Europcar added their comments: I used below link multiple times to send my concern to the team, not a single response, highly unprofessional.

Unfortunately it only takes one bad employee to ruin a place. The employee refused to tell us her name but it was the most unprofessional customer service experience I've ever had in my life. The company has great prices and other fabulous locations. I would just avoid this one if possible.

Don't recommend. Picked up the car dirty with 3/4 tank of petrol. Car was super old and nothing special. Dropped off the car full and we were charged a random EUR120. No invoice, no explanation. Super difficult to get in touch with anyone. Go somewhere else. You'll end up paying heaps more than the prices they advertise.

Effortless rental from a well known company, you wouldn't expect less. The guys during the drop off of the vehicle even let me go fill it up petrol as I didn't in first place cause I was running out of time. Legends

Trust all the bad reviews on this one! Look carefully at your car when they do the initial check-up and point out every single details! Even more the wheel caps! I had a perfect drive and the scratches were probably already there. Don't trust them to do their job correctly... Take pictures too! Otherwise have a nice trip. Oh, and they put the message they will help with the customers e-mail and then: no follow up... So don't be fooled by that either

First suggestion for the readers is to please book your car in advance and online because at the counter the prices will be way too high. So we rented a toyota but we didnt get that rather we got a similar option which was a kia. It was comfortable, we paid 80 euros for full coverage insurance, more or less we ended up spending 300 including petrol, insurance, security deposit plus tolls on the highway. Do not rent if you are staying within lisbon city as driving here can be bit complicated. Overall it was a good experience.