Enterprise Rent-A-Car in Lisbon

I loved our car, and the service was excellent. But be wary when booking through the Enterprise app. You are renting a car with GUERIN, not Enterprise. Our estimated total on the app, which included 2 free days after redeeming points, was $117.00. The total we paid ended up being $341.00 for 5 days. First, you will be forced to add some of protection. While I always purchase the insurance, I was frustrated when I was told this was a requirement that wasn't included in the estimate. Furthermore, you cannot add it on the app. Second, there is a $25.00 fee for filling up your car that was never disclosed. I've rented from Enterprise in the US well over one hundred times and it's always been disclosed. Lastly, you will pay a 23% VAT that is NOT included in the estimate. The check in process, while the attendants were very nice and helpful, seems endless. You are asked to add every little bit of protection and service which adds up so easy. Again, NONE of this can be done in the app. I'm not upset about the price because that's much lower than what I've paid for the same amount of days in the US. Only that I wasn't able to add any of my insurance until I was 5000 miles away from home and certain fees weren't disclosed. I don't think I'll use Guerin again.

If you are seeing this post, please but please, stay away from this company. Dont say let me give a chance.. I rented car in many countries but i have not ever had that much bad experience. They are pure scam. They charged 260 euros for strach on roof(which i did not do) and even could not prove anything...they had pictures of car from all sides except roof..himmm himmm...even if you are taking pictures, it will not work for you and they will create another story from another part(such as interior or under car etc..)..these guys are making a good amount money out of this scam.

As seem in many reviews. It seems very common they will scam you. The guy looked every single detail in the car until he could find something to charge us. We used a car for half a day and were charged 360 Euros for a minor scratch on the roof that we definitely did not do. Very sad experience. NEVER rent a car from Enterprise Lisbon airport.

Had the worst experience here. There was a small stain on the back seat when we picked up the car and I didn't bother recording it as it's not the first time I would rent a car with old car seat stains (not a new car). Spent 30 minutes documenting all other existing damage on the vehicle's exterior. Upon returning the car, they insisted we were responsible for the seat stain. More importantly, TIAGO INACIO, was extremely demeaning and hurled insults at me when I advised that the stain was present at pickup. There's a reason this outfit has poor reviews. It's a thinly veiled extortion racket where they hope they can get you to pay for stuff that has nothing to do with you ($75 euros in my case). And they have the worst customer service I have encountered at a car rental. If you have a choice, avoid this dumpster fire of a company. If you don't, then dedicate 45 minutes documenting even the tiniest marks on the car (inside and out). Otherwise, expect to be cheated and scammed by these guys!

Avoid Lisbon airport Enterprise. They do not check the mechanics of their cars often and released an unsafe car to me and my family that broke on the highway. My family, which included a 10 month baby waited for almost 4 hours in the summer heat to have a taxi take us to get a new car. Rent elsewhere, I will not use enterprise anymore.

Renting a car in Portugal was very challenging because all the companies had terrible reviews. For over two weeks, I was stressed and unable to decide where to make a reservation. The more reviews I read, the harder it became to make a choice. As my travel date approached, the prices kept rising, but I still couldn't decide. Eventually, I chose this company, and it turned out to be a blessing. Everything was automated. From check-in to check-out, the process was seamless. By pre-checking in on the website sent via email, I received the key much faster. Every step was confirmed through email, making it more efficient than other companies. Check-out was easy, and I received my deposit back within three days.

I'm not sure why the reviews are so horrid... I have had A LOT of bad experiences renting a car but this was hands down the best experience. Upon arrival we had excessive help from the team to check in - when we got the car it was basically brand new and ran perfectly! They include the toll pass with the car which was very helpful and the agents helped us not get scammed in extra protection that we didn't need. The return process was EASY and quick! The only thing that was challenging was finding the drop off but that is to be expected in any airport return. We had an automatic car for 10 days and all in it cost us around $600 USD. We drove A LOT of kilometers which were all included in the rental. 10/10 cannot recommend this spot more!!!

DON'T USE ENTERPRISE!!!!!!!! Do not hire a car from Enterprise in Lisbon Airport, we hired a car for two days. When we hired the seat belt was broken which was incredibly dangerous. We reported the damage to the company but they did not respond. When we returned the car they then deducted EUR360 for a seat belt which would not go back in. Absolutely criminal!