Avis in Lisbon

Charged me almost $500 euros for a faint scratch on the bumper that they probably won't even bother to fix. Absolute crooks. Also, note that they are closed from 1-2:30 and have no key drop. I forgot this and arrived at 1:30 for a 2pm train, which I had to miss. Go to the rental car at the airport instead.

They charged me additional fees one month after the lease. With no expanation what for. What a scam. If you are thinking of renting here; read the reviews and save yourself the hassle. Don't!

Big scammers - extremely dodgy operation. Within 15 minutes of leaving we received an incident report for pre existing damage with an already produced quote for damages. In 15 minutes? They are running a scam to charge you for existing damage to their cars. The so called owner (David) appears to own other franchises in Portugal (refer to Faro reviews), this is clearly a set up to fleece customers out of money for non existent damage after they have dropped off the vehicle. They don't respond to emails nor provide any supporting information (I'm still waiting for my rental agreement). Dispute the charges and refer this business to the Portuguese and EU consumer authorities, I have with mine and already received a response. It's blatant fraud and the Avis Budget Group should be ashamed to have such individuals attached to their brand.

Charged EUR275 for a minor scuff on one rim, i feel they do this to everyone who doesn't want their insurance, as soon as they told me about the charge they said "just put it through your credit card insurance to get reimbursed" will never rent from avis again.

This was truly the worst experience at an Avis I've ever had. The people here are running a scam. When I returned the car in the SAME condition I received it, they charged me $1300 for "damages." Not only were these there at the beginning, but they were paint chips (no dents or scratches). They just refused to listen to anything, ignored us completely, and gave no credence to the fact that I had done 50 other Avis rentals without an incident. Can't think of a worse set of people I've interacted with. Don't rent from here. They ruined my vacation, stole my money, all because of a fault of their own -- not recording the existing "damage" that was there.

We dropped the car off at this location after having rented it in Porto. The service was fast and friendly. The attendant noticed that I was wrongly billed for an upgrade and deleted it from the final invoice. This is my second time renting from Avis in Portugal and I will certainly do it again.

They are not a rental car company, the are thieves that use any suppose damage to charge you crazy charges. example on 80 euros charge they charge you 250 euros. Avoid this company, I was travel agent for 10 years and this company is the worst

Agent when picking up the car marked down all the existing damage but then failed to submit it, showing zero damage when there was scratches and dents on nearly every panel. When I returned it the claimed all these little dents and scratches were new. (46,000km car from Lisbon) they charged $2,000! All they have to do is go back and look at the records any others time it was returned previously and they would see the damage already existed. Instead they stole my money and ruined my vacation. I could not get anyone on the phone. Surely on purpose. Thanks for ruining my entire trip and stealing my money, you criminal company!