Grupo Leioa Berri in Leioa

I took the car in for its due inspection. The next day I get the review notice so I call them. He tells me that I have to bring the car back because it has to be connected to the machine. I reiterate that I live 40 km away in case it can be restarted manually and he answers that he also lives far away, very nice. It makes me go another day and to my surprise a mechanic resets it manually. Why are they wasting our time when it was their mistake?, with how easy it is to say the sequence of buttons to click. And be careful in the inspection to say that there is a noise, they charge you at a gold price, about EUR60 per hour to give a diagnosis of changing parts and not from mechanics, there are more explanations, and not being there for the time indicated since it arrives earlier and the car had already been finished.

They leave a lot to be desired...not to mention the head of motorhome sales...they can give you a hard time if they see that you don't control the issue.

Good purchase, I bought a used 9-seater TRAFIC COMBI and it was really new. It has been worth it after going around many times, being an official dealer they have given me a complete history and they assured me of the kms, something that nowadays most buyers do not give that confidence. Recommended.

Scammers!!! We came here with our car that had problems. They couldn't find the problem and therefore only made some adjustments to the carburetor. We had to pay 150 euros and the problem turned out to be exactly the same. We called them to tell them this, but they indicated that they did not want to look at it again until 2 weeks later... Moreover, we later found out that our diesel car does not even have a carburetor! There was no interest at all in actually repairing the car.

They tried to trick me. I've been taking my C4 Gran Picasso there for a while. In fact, I put the LPG there and I had excellent treatment and professionalism with those who are dedicated to LPG. However, the last time I took the car, I had a serious problem. After failing to pass an MOT due to incorrect CO2 emissions, I was told by the MOT that it was probably the catalyst. I took it to the Leioa Berri Motor workshop, like other times, explaining what happened at the MOT and the probable cause of the problem. After 10 days of telling me about the problems they were finding, such as failure of some injectors and the electrical system... they kept telling me that the CO2 was causing a problem. So, on the eleventh day they call me to tell me what the catalyst is. You have to change it. They provide me with a white label one, because the original from Citroen is much, much more expensive, and they always look at the best and most economical option for the client and such and such. The price of its white label catalyst is 1,200 euros and I already have a bill of 1,600 euros. I call Citroen and find out the price of the original catalyst and it turns out that it is half the price, 675 euros. I call another carver, the Bonaparte workshop in Bolueta, to ask for a second opinion, and they confirm the original price and also that they can be recovered with a guarantee and even a better price. I call Leioa Berri again to tell them this... and the guy from the workshop tells me that it also seems very strange to him and that he is going to consult it and that he doesn't know what to tell me and such and such. In short, after several more calls and summarizing, I tell them to close my car and that I will take it to another workshop, filing a claim, of course. In short, when I go to pick up my car, he tells me to wait for someone to come to pick up the complaint... and a guy comes, who, to say the least, doesn't introduce himself or greet me and we barely follow him to a office, where with almost sarcasm, very bad face and unprofessionalism, he offers me to put in a recovered catalytic converter and give me a 20 percent discount, doing me a favor and according to him, losing them money, with an almost contemptuous tone. Without taking into account that I am the client, that they have tried to get me a piece of who knows, at double the price of the original, blatantly lying to me. I tell you, no, of course. If they had made me that same proposal in better ways, who knows....Total, they made me pay a bill of 575 euros, for a job that no one asked them to do, without fixing the problem and having to take the car to another workshop to change the catalyst at least, with a minimum of confidence. Negative, disastrous, zero customer treatment. Bad manners and poor manners when you have a problem, a problem that they have generated themselves. To collect and others without problem, that is... a ten I have invoices and telephone conversations with the workshop available to anyone who wants to learn more about the case. I hope it doesn't happen to anyone else. They were about to rob me with the piece and in fact I feel cheated and robbed with the labor that they charged me and that I am claiming.....

Very happy with the service received, thanks to the long hours they have I have had no problems doing the inspection of my traffic. The workshop manager is very attentive and polite and meets the estimated times. I will definitely do all my inspections here.

I can't complain, the customer service has been good. I had to order some parts and they have helped me at all times. Very kind, I cannot rate the work of the workshop

The worst workshop I have ever taken my car to!!!! I am outraged!!! We have taken it to that workshop 5 times, we have spent around EUR2,500 to fix the car and as of today the car is not fixed. What's more, we have had to take it to another company workshop (which has fixed it for us). They don't know how to fix the car and they have deceived us!!!