MasQRenting in Las Rozas de Madrid

Excellent service and professionalism Our company decided to trust +QRenting for the renting of our vehicle fleet, and without a doubt, it was the right decision. From the first contact, the +QRenting team provided us with personalized attention, adapting to our specific needs and offering us very competitive options. What really makes the difference compared to other rental operators is their professionalism and commitment. In our case they took care of all the details, from the initial advice to the delivery of the vehicles, and they have been available at all times for any questions. Additionally, their flexibility and transparency throughout the process gave us confidence that we were in good hands. If you are looking for a renting service for your company, the +QRenting team is highly recommended. An excellent partner for any business that needs reliable, efficient and above all reliable mobility solutions!

I contacted them because I saw an ad for renting used vehicles, the truth is that since I'm quite involved in the matter I was talking to Marivi and the truth is that she is very nice, she doesn't tell you what you want to hear but in the end I noticed good advice. In the end I signed the contract and in 15 days they delivered the car to me. Good experience really...

On their website they talk about trust, "the customer has a single interlocutor", "personalized delivery", etc. Well, NOTHING about that. First they make you sign and pay to "guarantee" delivery on the day you request it and so they have charged......they completely ignore it, and they left us without a car at the last minute, of course, after charging to, according to them, guarantee Delivery. You already know, don't trust it

HEIST!! Hello, my friends and I had reserved a car for this summer, several months in advance and a few weeks after receiving the vehicle they told us that there is no availability, we choose another option and after all this the contract was signed and paid, and a few days later They cancel us and do not want to return our money, when they are the ones who breach the contract. ROBOOIOO // Since I cannot respond with another comment to the company's response, I can assure you that it is true, and you are committing an illegality, but they have already taken action on the matter, thank you very much. And for future clients, please look for another company. All the best

I had read very mixed reviews about this company. My experience has been perfect, good personal treatment via WhatsApp with the person in charge of my area, and the car delivered before the scheduled date. When this rental runs out in 3 years I will look with this company again.

The worst of the worse. They made a mistake with the color of the cars even though they had express orders that we wanted them blue. And by returning them after the contract period, thank goodness we contacted the renting company directly because if we listened to their instructions we would have fallen into default. They charge for a service they do not provide. It's a shame not to have read the reviews before. We would have saved ourselves unpleasantness and inconvenience. Those who give 5 stars must be friends of the employees or the employees themselves.

The renting process has been very fluid from the first contact with the advisor, Carolina, as well as with the hiring department, Amanda, to the delivery department, Marivi, very attentive and responding to all incidents, solving them effectively. Very satisfied with the service provided.

A pretty unreliable company. I want to claim and they don't send me the claims form. I will continue to insist because that seems illegal. How dubious their commercial practices are. Offers that you sign and then change without a clear justification, any type of commitment, half-truths on the phone. Everything is very cumbersome, it is clear that they are not interested in short rentals (3 months) so I don't know why they advertise them. They send pre (according to them, it is signed) contracts that they then say are not valid and then, of course, they do not comply. They don't have customer service. Lucky that in the end we didn't hire, an absolute disappointment. From the rating I see here it seems that we were lucky not to be able to hire in the end. ***We edited to clarify the company's comment. We initially asked for 2 months, seeing that the price was similar we asked for 3 which was the pre-agreement for which we were valued and have it in writing. In your pre-contract it clearly states that the transfer, if needed, was included unless it is less than three months. Which does not apply when there are three. On the phone, they had also told us that there were cars in Barcelona. The surprise that only in Madrid and paying so much difference was later. More than the legal department, I would like to suggest improving the customer service department. I asked for them to call me and I'm still waiting. Finally, after requesting it several times, by the way, they have sent the complaint form. I guess seeing this comment is more effective than our emails. By the way, I am a "local guide level 6". My reviews, luckily, are usually positive. My two really negative reviews are, coincidentally, from this and a similar company. It is clear that these are common practices and I see the need to make them public.