OMEGA RENT A CAR in Las Palmas de Gran Canaria

Name: OMEGA RENT A CAR
Address: C/ Sagasta, 27, Bajo (Local A, Las Palmas de Gran Canaria, 35008, ES
Telephone: +34 602 22 79 88
Rating: 3.8

3.8

★★★★☆

(261 reviews)

!Alquila tu coche en Gran Canaria con Omega Rent a Car! Experiencia, calidad y servicio al mejor precio en la capital de Las Palmas de Gran Canaria. Con mas de 15 anos de experiencia en el sector, te ofrecemos una amplia flota de vehiculos nuevos para que disfrutes de tu viaje por Canarias con total libertad y comodidad.

Working Hours

Monday 8 AM-5 PM

Tuesday 8 AM-5 PM

Wednesday 8 AM-5 PM

Thursday 8 AM-5 PM

Friday 8 AM-5 PM

Saturday 8 AM-2 PM

Sunday 8 AM-2 PM

Location

More Car Rental Options

Hertz in Madrid

Parking Rent Car T1 in Madrid

Benidorm in Madrid

Auto Rescate 4 X 4 Todo Terreno in Madrid

VeryVip Cars in Madrid

RENTING PARTNER SL in Madrid

Business Features

Accessibility

Wheelchair-accessible seating
Wheelchair-accessible toilet

Crowd

LGBTQ+ friendly
Transgender safe space

Contact Information

+34 602 22 79 88 omegarent.es

Address

C/ Sagasta, 27, Bajo (Local A

35008 Las Palmas de Gran Canaria

Plus Code: 4HV9+CF Las Palmas de Gran Canaria, Spain

Photo Gallery

Featured

Exterior

Videos

Inside

Latest

Street View & 360deg

By owner

3.8

★★★★☆

261 reviews

Rating Distribution

5 stars

165 (63.2%)

4 stars

14 (5.4%)

3 stars

8 (3.1%)

2 stars

13 (5.0%)

1 star

61 (23.4%)

Most Mentioned

island 18 email 15 office 11 return 9 parking 9 all risk insurance 8 security deposit 6 scammers 6 playa del ingles 5 reviews 5

Featured Review

★★

November 12, 2024

Original

Rented a car with FULL insurance. Caused damage to the tyre accidentally while at Aqualand. They brought a new car and advised would be covered under insurance. The following day 240 euros was taken from my card without authorisation and fraudulently. I argued this and Omega argued that it was an unpaved road. I sent photographic evidence of the tarmacked attraction and they still argued it wasn't covered. I would be very cautious renting with these.

Featured Review

★

September 25, 2024

Original

That is what I got so far: I rented the most expensive car: A Jeep Wrangler. First Wrangler: Windshild totally broken! Second Wrangler: Tires absolutely dead! (View Pictures). I recommended to cancel the rental agreement. The answer was: ,,(...)I have consulted with my managers, you can return the car early if you think it is appropriate, but Omega does not refund the money for the days not enjoyed." By know, I have no car, which I can drive safely. If there will be an agreement coming up, I will update my review.

Featured Review

★★★★★

January 28, 2024

Original

Super easy to book, no deposit needed if book with credit card. Good price.

Featured Review

★

October 15, 2023

Original

Very unprofessional. They charged our card with extra charges without notice. Upon request made up some charges regarding "excessive dirt", no details provided. We have full videos of the car at the time of drop off proving that this is not the truth. No written communication other than WhatsApp. They refuse to email any statements. It's really baffling because we booked our car through Avis as Avis Preferred members, and instead we got a car from this "establishment".

1 found this helpful

Featured Review

★★

September 3, 2023

Original

We rented a fiat 500 for 2 days and by looking on the website the prices were reasonable (EUR62 for the 2 days) so as it was close by we went directly to the dealer and he made us pay EUR120 and after confronting him with the price the only response was that the website was wrong and the car was EUR40 per day (which is in anycase wrong) but the dealer simply said it was a mistake and for a fiat 500 it's EUR60 per day, Crazy price!! The car was fantastic, clean full tank and wery well kept that's why I'm putting 2 stars

Featured Review

★★★★★

August 25, 2022

Original

We came to Gran Canaria for a week. We expected to be able to rent a car on the island at the most popular company on the islands. Unfortunately, due to too high occupancy, we were unable to do it. We really wanted to take advantage of this. We found Omega Rent a Car completely by accident - while walking around Las Palmas. We went to their office and found a car available. The whole process ran smoothly and quickly. The service was kind and competent. The upside of the rental was full security should anything happen during the trip. The price for the Opel Corsa was 48 E for 1 day. The price decreased depending on the number of rental days. The more, the lower the price. We were able to drop off the car at whatever time we wanted. Parking available 24h. The car is fully operational and well-equipped. I heartily recommend this company!

1 found this helpful

Featured Review

★★★★★

May 27, 2022

Original

I booked thought online in Fuerteventura. We were happy and easy communicate with staff and friendly. I recommended

Featured Review

★★★★★

October 21, 2021

Original

Due to a booking complication with one of the biggest car rental services in Gran Canaria, I was left without a car... Did a quick google search and found Omega rental which was nearby my current location. I walked in hoping for the best, and I must say it turned out well for me. The staff at the counter assisted me with the car selection and booked a wonderful car immediately. I asked for a child carseat if it was available, and they provided one at no extra charge. The car costed 45 euros/day. The staff at desk guided me to the parking where the car is. Went to Level 8 and found my car at its dedicated Omega spot. The car was clean and looked brand new with just 1400+ km on it. Everything worked perfectly. I did not have any issues with the car. When returning the car, I just had to leave the keys at the parking reception. If you are staying nearby Las Canteras, you probably could park the car there overnight for free... Overall, it was a pleasant experience. Would recommend this rental service to anyone who is going to Gran Canaria.

3 found this helpful

★

November 27, 2024

Original

We just came back from our holidays in Fuerteventura and we rented a car for the second time with Omega (first experience was last year and it was a good one) but this time we unfortunately felt very betrayed. We made a reservation for an automatic car, a specific bigger model. But when we picked up the car they gave us a much smaller model. I understand that it says that you might not necessarily get exactly the same car as says on the internet but that entire model/size we had chosen via their website, they apparently did not have on this island. When we mentioned this they said quite rudely that this was it and it was either this small car or nothing. They offered us no alternative or financial compensation not even a apology. We had no choice at that time and took the car anyway. But what was really disappointing and rude is that when we returned the car by the end of our holiday, we simply received a message via whatsapp afterwards stating that they would debit 100 euros from my account because it had been left dirty . I could not believe it. We had genuinely left only a very small amount of sand behind (exactly how we had returned it last year but then everything was ok). And now the money has simply been deducted from my account and they do not respond to my messages and complaints. A 100 euros!! Just 0 response. We are extremely disappointed in how rude they have been this time and are simply extorting money from customers. I see that they do not respond to any negative reviews on this page either. Very weak bussinesmanagement and just rip offs.

★★

November 24, 2024

Original

Lets see if they listen to me by posting a review... Rent a car for 2 days in Fuerteventura. Everything was fine, there were no notable problems. What happens now is that since November 7th I told them that I needed an invoice and I gave them the information. I delivered the car on November 13 and I have been requesting the invoice since that day and there is no way. Day after day I tell them that please I need it so I can close the trip report and nothing, sometimes they dont even answer me... Anyway, if you need a bill, its better not to rent here

Translation

A ver si poniendo una resena me hacen caso... Alquile un coche por 2 dias en Fuerteventura. Todo bien, no hubo problemas destacables. Lo que pasa ahora es que desde el 7 de noviembre les dije que necesitaba factura y les pase los datos. Entregue el coche el 13 de noviembre y llevo desde ese dia solicitando la factura y no hay manera. Dia tras dia les digo que por favor la necesito para poder cerrar el informe del viaje y nada, a veces ni me contestan... En fin, si necesitas factura mejor no alquilar aqui

★★

Local Guide November 24, 2024

Original

This review is to comment to people to whom rental cars are rented. In this case, when I want to access my parking space, I find that this car, the person driving it, does not respect the yellow line to access it, which entails having to make maneuvers to enter. You have to be more civilized and respect the signs, to let people know that vehicles are rented to them.

Translation

Esta resena es para comentar a las personas a quienes se les alquila coches de alquiler. En este caso, al querer acceder a mi plaza de garaje me encuentro con que este coche, la persona que lo conduce, no respeta la linea amarilla para acceso al mismo, con lo que conlleva hacer maniobras para poder entrar. Hay que ser mas civilizado y respetar las senales, para hacerselo saber a las personas que se les alquila vehiculos.

★★★★

Local Guide November 1, 2024

Original

Friendly and efficient

Translation

Amables y eficaces

★

November 1, 2024

Original

DO NOT RENT A CAR HERE. There was no one, so the number was called and no one answered... after 20 minutes someone finally came on the line. The car was supposed to be on its way and would be there within 30 minutes, but it didnt arrive until after about an hour. And then it turns out to be the wrong car. We had a reservation at 1 am, but it wasnt until an hour and a half later that the right car arrived and at half past two (two and a half hours later) we could finally drive. The service was also bad and they did not want to deduct anything from the price because we had to wait so long. Not nice people and bad service. DO NOT RECOMMEND IT, also they did not speak good English. Bad experience, should have been better.

Translation

NIET HIER EEN AUTO HUREN. Er was niemand dus nummer gebeld niemand nam op na 20 min eindelijk iemand aan de lijn. De auto zou onderweg zijn en er binnen 30 min zijn, kwam pas na ong een uur. En dan blijkt het ook nog de verkeerde auto te zijn. Om 1 u hadden we een reservering, maar pas anderhalf uur later kwam de goede auto en om half drie (twee en een half uur later) konden we eindelijk rijden. Ook was de service slecht en wouden ze niks van de prijs afhalen, omdat we zo lang moesten wachten. Geen aardige mensen en slechte service. RAAD HET NIET AAN, ook spraken ze geen goed Engels. Slechte ervaring, had beter gemoeten.

★★★★★

October 1, 2024

Original

Bd has a good team and a good fleet of cars and they are very efficient at all times. I am very proud of you. Thank you very much for everything bd.

Translation

Bd tiene un buen equipo y una buen flota de coche y son muy eficaces en todo momento estoy muy orgullo con usted mil gracias por todo bd

★★★★

October 1, 2024

Original

Everything was very good, they solved me and gave me what I asked for, they are fast and efficient with the service which is appreciated when you are on vacation. Only one thing to improve, they should better indicate where the mailbox is to leave the keys when delivering the car because otherwise you will waste time looking for it. I recommend them.

★

Local Guide October 1, 2024

Original

I dont recommend it. At the start, its sweet and wonderful, and then they provide a second car outside the hotel, where there is a specially paid parking lot. Give a wide berth

Translation

Nie polecam. Na starcie s odko cudownie a po niej podstawiaj drugie auto poza hotelem gdzie zosta specjalnie parking op acony. Omija szerokim ukiem

★★★★★

September 1, 2024

Original

Lovely girls in the office. Extremely nice. Good prices and flexible return schedule. The bad thing is that they dont have automatic cars.

Translation

Encantadoras las chicas de la oficina. Extremadamente majas. Precios buenos y horario flexible de devolucion. Lo malo que no tienen coches automaticos.

★★★★

September 1, 2024

Original

Top service, simple and well placed in terms of price, no deposit to deposit, also strange but no check-in of the vehicle before or after, everything is included in the insurance. Small negative point I had to return to the agency to sign a contract for a one-day extension (it would be good to have an electronic signature) but the staff is competent, friendly and transparent, simple/effective I recommend .

Translation

Top service simple et bien place en terme de prix, pas de caution a deposer, bizarre egalement mais pas de check in du vehicule avant ni apres, tout est compris dans l assurance. Petit point negatif j ai du retourner a l agence pour signer un contrat pour une prolongation d une journee (ce serait bien de disposer d une signature electronique) mais le personnel est competent, sympa et transparent, simple/efficace je recommande.

★★★★★

Local Guide September 1, 2024

Original

The staff is very nice, good service

Translation

El personal es muy agradable, buen servicio

★★★★★

September 1, 2024

Original

Excellent service, parking always available (even on Sundays). Vehicles and cars always in excellent condition. Now our point of reference in Las Palmas

Translation

Ottimo servizio, parcheggio sempre disponibile (anche la Domenica). Veicoli ed auto sempre in ottimo stato. Ormai il nostro punto di riferimento a Las Palmas

★★★

September 1, 2024

Original

Paper done on Tuesday to collect the vehicle on Wednesday morning at 9 a.m. Wednesday morning the lady arrives at the hotel 30 minutes late and new to the company. Dont know how to finalize the paperwork to get it signed and get us paid. We were only able to get our car at 11:30 a.m. Today Friday I go to see the gentleman who made the rental and tell me that he cant do anything, call his boss and he cant do anything either. We lost half a days rental which we were of course cashed out. Very disappointed, no commercial gesture.

Translation

Papier fait le mardi pour recuperer le vehicule le mercredi matin a 9 h Mercredi matin la dame arrive a l hotel avec 30 minutes de retard et nouvelle dans l entreprise. Ne sais pas comment faire le final des papier pour faire signer et nous faire payer. Nous avons pu avoir notre voiture que a 11 h30 . Aujourd hui vendredi je vais voir le monsieur qui avait fait la location et me dis qu il ne peut rien faire appelle son chef et lui non plus ne peut rien faire . Nous avons perdu une demi journee de location qui nous a etait bien sur encaisse. Tres decu aucun geste commercial .

★

August 1, 2024

Original

To flee !!! Gran Canaria rental in April. Reception in the parking lot. The credit card supposedly did not work, a second credit card was provided to them and today... surprise!!!! 20 euros debit because they received a fine dating from April 19!!!!! They took 20 euros from me for the administrative management of fines!!!! Management that lasted 3 months!!! A word of advice: find another rental agency!!!!

Translation

A fuir !!! Location gran canaria en avril. Reception sur le parking. La carte bleue ne passait soit-disant pas, une deuxieme carte bleue leur a ete fournie et aujourd hui surprise !!!! 20 euros de debite car ils ont recu une amende datant du 19 avril !!!!! Ils m ont preleve 20 euros au titre de la gestion administrative des amendes !!!! Une gestion qui a dure 3 mois !!! Un conseil : trouvez une autre agence de location !!!!

★

August 1, 2024

Original

The worst car rental company in the world. I have been waiting for my 500 deposit to be returned for more than 1 month. I contact them and all they do is make excuses every time I call. That they have to make the return to me manually and now they dont have the device, that they have to consult with the bank, that they have to consult with an advisor, that they have to discuss it with accounting, that they had made a mistake with the expiration date of the my card. They have even told me that they had already returned it to me when that was not the case. I took the rental car from June 10 to 15 and I am writing this review on JULY 20 and I still have the pending account. Horrible company. Never contract with them. Bad attention.

Translation

La peor compania de alquiler de coches del mundo. Llevo esperando que me devuelvan la fianza de 500 mas de 1 mes. Me pongo en contacto con ellos y lo unico que hacen es ponerme excusas cada vez que llamo. Que me tienen que hacer la devolucion en manual y ahora no tiene el aparato, que lo tienen que consultar con el banco, que tienen que consultar con un asesor, que tienen que comentarlo con contabilidad, que se habia equivocado con la fecha de caducidad de mi tarjeta. Incluso me han llegado a decir que ya me lo habian devuelto cuando no es asi. El coche de alquiler lo cogi del dia 10 al 15 de junio y estoy escribiendo esta resena a 20 de JULIO y aun me sigue el pendiente en la cuenta. Compania horrible. No contrateis nunca con ellos. Pesima atencion.

★★★★★

August 1, 2024

Original

Shameful. I made the reservation for the dates of July 11 to 18. To this day, I am still waiting for the return of the 500 deposit. They have charged me, they say it is a withholding and it is the banks problem, a lie, they make a charge not a withholding, they drag their feet and blame the bank again. They are scoundrels and have zero professionalism. If you dont want surprises, choose another company, here you will have to pay the deposit for at least a month and from what I see in other reviews, people have been waiting for up to 3 months for a refund. Today I will go to file a complaint at the police station and we should all do the same so that they do not continue doing what they do. Today, July 29, the return was correctly made. As I have commented on WhatsApp, you should not tell the client that the deposit is returned immediately, it is easier to indicate that the deposit will be returned within a maximum period of a week and a half or two weeks, so if a problem arises, the The client does not have the feeling of insecurity and that they are being fooled. Leaving this incident aside, it should be noted that the delivery and return service by the workers was perfect, the car was also in good condition. I would like to emphasize that I will trust OMEGA again if I travel to Lanzarote again. I was left with a bad taste in my mouth due to the issue of the deposit, but everything has been resolved correctly, not within the indicated deadlines, but it has been resolved, which is the important thing. and I wanted to highlight it, since we can all have mistakes or problems, but the difference is made by the one who solves them, as you have done. I am modifying my review to 5 stars Thank you and greetings.

Translation

Vergonzoso. Hice la reserva para las fechas del 11 al 18 de julio. Ha dia de hoy, sigo esperando la devolucion de los 500 de la fianza. Me han hecho el cargo, dicen que es una retencion y es problema del banco,mentira, hacen un cargo no una retencion, Dan largas y vuelven a echar la culpa al banco. Son unos sinverguenzas y tienen cero profesionalidad. Si no quereis sorpresas, elegir otra compania, aqui vais a tener que pelar la fianza minimo un mes y por lo que veo en otras resenas, la gente lleva hasta 3 meses esperando la devolucion. Yo hoy ire a formular una denuncia en la comisaria y todos deberiamos hacer lo mismo para que no sigan haciendo lo que hacen Hoy 29 de julio se ha efectuado correctamente la devolucion. Al igual que he comentado por wassap, no deberias decir al cliente que la fianza se devuelve al momento, es mas facil indicar que la fianza se devolvera en un plazo maximo de una semana y media o dos semanas, asi si surge algun problema, el cliente no tiene la sensacion de inseguridad y de que le estan tomando el pelo. Dejando a un lado este incidente, destacar que el servicio de entrega y devolucion por parte de los trabajadores fue perfecto, el coche estaba tambien en buenas condiciones. Remarcar que volvere a confiar en OMEGA si vuelvo a viajar a lanzarote, me quede con mal sabor de boca por el tema de la fianza pero se ha solucionado ionado todo correctamente, no en los plazos indicados, pero se ha solucionado, que es lo importante y queria remarcarlo, ya que todos podemos tener errores o problemas , pero la diferencia la marca el que los solventa, como habeis hecho vosotros. Modificio mi resena a 5 estrellas Gracias y un saludo.

★★★★★

August 1, 2024

Original

Very good service

Translation

Muy buen servicio

★★★★★

Local Guide August 1, 2024

Original

I always rent with them and they never disappoint! The best rental company in the capital

Translation

Siempre alquilo con ellos y nunca defraudan! La mejor empresa de alquiler de la capital

★★★★★

June 1, 2024

Original

I was on vacation and we rented one of their cars. To our surprise, they gave us a higher-end one at no cost. We were delighted. I will repeat again.

Translation

Estuve de vacaciones y alquilamos uno de sus coches. Para nuestra sorpresa nos dieron uno de gama superior sin coste alguno. Quedamos encantados. volvere a repetir.

Similar Car Rentals in Las-Palmas-De-Gran-Canaria

OMEGA RENT A CAR in Las Palmas de Gran Canaria

Working Hours

Location

More Car Rental Options

Business Features

Accessibility

Crowd

Contact Information

Address

Photo Gallery

Photo Gallery

Rating Distribution

Most Mentioned

Similar Car Rentals in Las-Palmas-De-Gran-Canaria

Autos Sansu

Airport Shuttles Canarias

Dolar Rent A Car

Autos Tirma Rent a Car

Photo Gallery