CICAR (Las Palmas - Gran Canaria) in Las Palmas de Gran Canaria
3.9
★★★★☆
(1176 reviews)
Oficina de rent a car en Las Palmas. Car hire office in Las Palmas. Mietwagen buro in Las Palmas. Gran Canaria
Working Hours
Monday
8 AM-7 PM
Tuesday
8 AM-7 PM
Wednesday
8 AM-7 PM
Thursday
8 AM-7 PM
Friday
8 AM-7 PM
Saturday
8 AM-7 PM
Sunday
8 AM-7 PM
Location
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 928 82 29 00 cicar.comAddress
C. Veintinueve de Abril, 47, bajo
35007 Las Palmas de Gran Canaria
Plus Code: 4HQ8+RX Las Palmas de Gran Canaria, Spain
Photo Gallery
Featured
Exterior
Videos
By owner
Street View & 360deg
3.9
★★★★☆
1176 reviews
Rating Distribution
5 stars
666 (56.6%)
4 stars
196 (16.7%)
3 stars
81 (6.9%)
2 stars
48 (4.1%)
1 star
185 (15.7%)
Most Mentioned
office
84
island
45
security deposit
28
parking garage
20
key
20
all risk insurance
16
gran canaria airport
13
fiat 500
13
reservation
6
opel mokka
5
Featured Review
★★
November 10, 2024
Original
We got the car that was promised in a perfect condition. Core service was good. I give 2 stars because the service around pickup and return was as unfriendly as it can probably be. Customers were more treated like animals than human beings. Cicar should work on the customer service education of its employees in the parking lot. One of a couple of examples that happened: Cicar staff shouted at a disabled grandpa in a wheelchair because he was sitting a bit in the way. Better idea would have been to help that man instead of shouting at him. Other clients and we did that in the end. My review does not include cicar staff in the terminal making the rental contracts. They were super friendly.
Featured Review
★
October 25, 2024
Original
If I could give 0 stars, I would! I've been waiting 3 days for this branch to re-open. I went today to hire a car, the gentleman in front of me got a car without an issue and I got refused a car because I am female. I have 15 years no claims and have hired a car for the last 8 years whilst being away. The member of staffs attitude was absolutely disgusting. I would avoid this place at all costs! If anyone knows of any good car rentals in Puerto Rico, Gran Canaria, please let me know!
1 found this helpful
Featured Review
★★
August 13, 2024
Original
We had a confirmation for a car for 11AM and there was no car when we arrived. No call no emails to notify us so we waited there for hours. BE MORE PROFESSIONAL.
Featured Review
★
August 9, 2024
Original
We rented a car online from 7:30AM and did not get ANY notification that it's not possible get the car before their regular opening hours. It cannot be that difficult to send customers a warning, that the rental is only possible within the opening hours. If I am able to enter an earlier time online I also expect someone to be there and hand out the car keys. Very disappointing.
Featured Review
★★
March 26, 2024
Original
I wish I could join the other good reviews but this place (despite being recommended) made our trip quite difficult. On Monday we asked about the availability of the cars and we were told that there were plenty of them available. That reassured us that we didn't need to book in advance and two days later we came to get a car in person because we still had some questions about one of them. Unfortunately we were told that they were fully booked and had no cars available. I have no idea what happened between those two days but if it weren't for another car rental place, our plans would be ruined. Better not trust what the employees tell you in person and always book with plenty of time in advance! We definitely learned our lesson.
1 found this helpful
Featured Review
★★★★★
December 22, 2023
Original
I am talking about my own experience, a few days ago I had rented a Peugeot 3008 from Maspalomas and we went to Las Palmas with it, in Las Palmas the car gave error that themprature was high and you should stop immediately. In my call with Cicar, they said that they will help you at our office in Las Palmas, when I went there, they were know about it and the car be repaired. Professional and very happy group. Thanks for everything.
Featured Review
★★★★★
February 26, 2023
Original
Great and fast service!! We asked if we could get the reserved car already (today) one day earlyer as planed. It was no problem and after paying we could ride out of the town emediatly. Thank you for the great work and help ouf our issue! I realy recommend that place! Ps.: it is smart to rent a small car (we got a Fiat 500), you will recognize it latest, after 5 meters you have left the main roads.
Featured Review
★★★★★
June 18, 2017
Original
I've rented a group A car (Fiat 500L) for 8 days from the airport and the services offered were excellent. I've booked the car online and the hiring at the airport went very smooth. After you pay the rental fee with a card (both debit and credit card are accepted), you'll get the car keys and you can pick it from just across the airport. There is no extra fee involved (not even a deposit is required). You need to pay only the rental fee that's displayed during the online booking. This was one of my best experience with a car rental company and I totally recommend it.
3 found this helpful
★★★★★
Local Guide
November 30, 2024
Original
We picked up the car at the airport 2024.11.23. Saturday evening. There were 3 people in front of us so we got the keys in 7 mins. Car was in good condition. Bring some USB cables if you want to charge your phone. We returned the car to the CICAR Las Palmas office. Important, you have to give back the car in the Thomas Miller parking house 3rd Floor. I highly recommend CICAR!!
★★★★★
November 29, 2024
Original
Very good
Translation
Muy bien
★
November 24, 2024
Original
Gran Canaria Airport. Arriving tired from the flight and finding a two-hour queue on November 23rd is the last thing I expected. The service they have is regrettable. Last time I rent with these bastards, if you have so much demand what you should do is hire more staff.
Translation
Aeropuerto de Gran canaria. Llegar cansado del vuelo y encontrarte una cola de dos horas un 23 de noviembre es lo ultimo que me esperaba. Lamentable el servicio que tienen. Ultima vez que alquilo con estos caraduras, si teneis tanta demanda lo que deberiais hacer es poner mas personal.
★
Local Guide
November 17, 2024
Original
Superb staff, bad faces and they dont give you any explanation of the car they give you, or where they are located, they tell you a parking number and you get your life, a shame because the cars are very good and are new.
Translation
Personal soberbio ,malas caras y no te Dan ninguna explicacion del coche que te Dan,ni donde estan situados,te dicen un numero de plaza y buscate la vida , una lastima porque los coches estan muy bien y son nuevos.
★
November 17, 2024
Original
I have been renting in the Canary Islands from Cicar for years and everything has always been correct. On the 5th/11th I had to go to Gc for work, I reserved the car to pick up at the airport at 4pm. My meeting was at 5:00 p.m., 10 minutes from the airport. I got in line, which was very long, and they finally gave me the car at 6:30 p.m. Having lost the meeting. There was only one girl in the office. This is happening daily. Be careful if they are going to work!! The lines are very long. More than 2 hours. Unfortunately I will no longer use this company when I have to travel for work.
Translation
Llevo anos alquilando en Canarias a Cicar y siempre ha estado todo correcto. El dia 5 /11 tenia que ir por trabajo a Gc ,reserve el coche para recoger en el aeropuerto a las 16h. Mi reunion era a las 17h a 10mnts de aeropuerto. Me puse a la cola que era muy grande y finalmente me dieron el coche a las 18.30h. Habiendo perdido la reunion. Solo estaba una chica en la oficina. Esto esta pasando a diario. Ojo si van a trabajar!! Las colas son muy largas.De mas de 2 horas. Lamentablemente no utilizare mas esta compania cuando tenga que viajar por trabajo.
★
November 10, 2024
Original
VERY BAD experience, having a car reserved at 3:30 p.m., we arrived at the office at 3:45 p.m. and found a queue of 150 people for 1 worker, with a small child and many hours of flight, we chose to cancel the reservation and take a car in another company paying triple since from one day to the next the reservations are very expensive, in the end what is cheap is expensive, NEVER AGAIN WITH CICAR.
Translation
MALISIMA experiencia,teniendo coche reservado a las 15:30, llegamos 15:45 a la oficina y nos encontramos una cola de 150 personas para 1 trabajador, con un nino pequeno y muchas horas de vuelo, optamos por cancelar la reserva y coger un coche en otra compania pagando el triple ya que de un dia para otro las reservas son carisimas, al final lo barato sale caro, NUNCA MAS CON CICAR.
★★
November 10, 2024
Original
Cicar at the Gran Canaria airport is a disaster, more than 3 hours of waiting!!! A single person in the office to serve hundreds of people (the girl in the office was very good, it wasnt her fault, the company should put more staff). The car had problems with wheels and steering, a lot of vibration, especially when braking.
Translation
Cicar en el aeropuerto de Gran Canaria es un desastre, !!!mas de 3 horas de espera!!! Una sola persona en la oficina para atender a cientos de personas (la chica de la oficina muy bien, no era culpa suya, la empresa deberia poner mas personal). El coche tenia problemas en ruedas y direccion, mucha vibracion, sobretodo al frenar.
★★
November 10, 2024
Original
3 hours of waiting to collect a reserved vehicle, only one person at the counter, very friendly and patient, who faced a lot of courage on the evening of 5/10 given the endless queue of people waiting. Many young couples with babies. This is simply unacceptable even if your prices are competitive. Company to avoid!
Translation
3 h dattente pour recuperer un vehicule reserve, une seule personne au guichet tres aimable et patiente qui a fait face le 5/10 au soir a beaucoup de courage vu la queue interminable de personnes qui attendait.Beaucoup de jeunes couples avec bb .Cest tout simplement inadmissible meme si vos tarifs sont competitifs.Compagnie a fuir !
1 helpful
★
November 10, 2024
Original
Very bad!!!! I do not recommend!!!
Translation
Labai blogai!!!! Nerekomenduoju!!!
★★★★
Local Guide
November 1, 2024
Original
★
November 1, 2024
Original
Absolutely not recommended. First of all, the opening hours reported by Google are incorrect; in reality they work all day, but no one in the office bothered to change the information by inserting the correct times. I had made an online reservation with car collection at 1pm at the central office in Las Palmas; Due to an unexpected delay I am unable to collect it in time. I therefore search for contact information via Google which, however, indicates the office as closed. I therefore present myself directly and personally at 4pm (which, again according to Google, would be the afternoon reopening time); at this point I hear the guy at the reception tell me that the reservation has been canceled because I didnt collect it by 1pm. I point out that I had a setback and that I only went there at 4pm, because I relied on the times indicated by their Google page. He himself states that they are wrong and that in reality they remain open all day from 9am to 7pm; I point out to him that it would be appropriate to modify them so as not to mislead other people. The worst thing was that my reservation was canceled without me being notified, even though they had my contact information.
Translation
Assolutamente sconsigliato. Prima di tutto gli orari di apertura segnalati da Google non sono corretti; in realta fanno orario continuato, ma nessuno dellufficio si e premurato di modificare le informazioni inserendo gli orari corretti. Avevo effettuato una prenotazione online con ritiro della macchina alle 13 presso lufficio centrale di Las Palmas; a causa di un imprevisto ritardo non riesco a ritirarlo in tempo. Cerco pertanto le informazioni di contatto tramite Google che, pero, indica lufficio come chiuso. Mi presento percio direttamente e personalmente alle 16 (orario che, sempre secondo Google, sarebbe quello di riapertura pomeridiana); a questo punto mi sento dire dal ragazzo alla reception che la prenotazione e stata cancellata poiche non ho ritirato entro le 13. Faccio presente di aver avuto un contrattempo e di essermi recata poi, solo alle 16, poiche mi sono affidata agli orari indicati dalla loro pagina Google. Lui stesso afferma che sono sbagliati e che in realta rimangono aperti tutti il giorno dalle 9 alle 19; gli faccio presente che sarebbe opportuno modificarli per non trarre in inganno altre persone. La cosa peggiore poi e che comunque la mia prenotazione e stata cancellata senza che io sia stata avvisata, nonostante loro avessero le mie informazioni di contatto.
★★★★
Local Guide
November 1, 2024
Original
★★★★
Local Guide
November 1, 2024
Original
★
November 1, 2024
Original
Terrible management of this site. We made the reservation at 11:00 in the morning to pick up the car and it was after 12:30 and they still did not have the car ready, they told us that they were washing it very bad customer service. I do not recommend anyone rent from this company.
1 helpful
★★★★★
Local Guide
November 1, 2024
Original
Good company to rent a car in las palmas
Translation
Buena empresa para alquilar un coche en las palmas
★
November 1, 2024
Original
Well in parts, for me Cicar has always been a great company, but sadly for me in recent months I cannot say that the service was satisfactory, let me explain, the cars that I have rented have been delivered to me dirty and in very bad condition for ina delivery, and I am not referring to the external blows, because that is not their fault, but in the cars cleanliness, this last one, a 9-seater van, was the last straw, dirty, smelling of vomit, fogged windows, destruction of upholstery , dipped headlights burned out, front and rear, passenger button sunken and repaired by me. I put this review not to cause harm but so that more attention is paid and they are the reference brand on the islands.
Translation
Bueno por partes, para mi Cicar siempre ha sido una gran empresa, pero tristemente para mi estos ultimos meses no puedo decir que el servicio fuera satisfactorio, me explico, los coches que he alquilado se me han entregado sucios y en muy mal estado para ina entrega, y no me refiero a los golpes externos, porque eso ellos no tienen la culpa, pero si en el aseo del coche, este ultimo una furgoneta de 9 plazas fue el colmo, sucio, oliendo a vomitos, cristales empanados, destrozo de tapizado, luz de cruce fundida, delantera y trasera, pulsador del acompanante hundido y reparado por mi. Pongo esta resena no por hacer dano sino para que se ponga mas atencion y sean la marca referencia en las islas.
★
November 1, 2024
Original
Standing in a line of over 50 people to collect car this morning only one staff member working. Very unorganised company
★★★★
November 1, 2024
Original
Excellent attention from the staff at the Las Palmas de Gran Canaria airport. As I said, the service was very good but it is evident that there is a lack of personnel, only one person to attend to the flood of people who picked up and delivered the vehicles. Ole for the only worker at the window!!!!
Translation
Excelente atencion por parte del personal en el aeropuerto de Las Palmas de Gran Canaria. Lo dicho la atencion buenisima pero es evidente que falta personal, solo una persona para atender el aluvion de personas que recogimos y entregabamos los vehiculos. Ole por el unico trabajador en ventanilla!!!!
★
Local Guide
November 1, 2024
Original
We took a car at the Las Palmas airport, upon arrival there was a queue of about 200 people, and one of the workers came out and told us that they have an overbooking problem and they only have 60 cars. All this with children and after a long flight
Translation
Cogimos un coche en el aeropuerto de las Palmas, a la llegada habia una cola de unas 200 personas, y sale uno de los trabajadores y nos dicen que tienen un problema de overbooking y solo tienen 60 coches. Todo esto con ninos y despues de un largo vuelo
1 helpful
★
November 1, 2024
Original
Not recommended. In short, it was a complete disaster and our day out was over. We had booked a car with confirmation at the cruise terminal. After asking ethical questions and calling the hotline, we found the station. There was no signage and the staff at the terminal were already annoyed by all the people who asked. When we arrived at the station there were no cars and we called the hotline again and were sent to the city center. There was a huge queue waiting for us and I found out that they had no cars left. They were gradually picked up from the airport. 40 minutes waiting time each time. But none of the staff even told us about the queue. So I waited 2 hours only to be told to wait another hour at the counter. Everyone in the queue had reservations and then you have to plan for something like that.
Translation
Nicht zu empfehlen. Kurz gesagt eine einzige Katastrophe und unser Ausflugstag war damit hin. Wir hatten ein Auto gebucht mit Bestatigung am Cruise Terminal. Nach ethischen rum fragen und mit der Hotline telefonieren haben wir die Station gefunden. Es gab keine Beschilderung und das Personal am Terminal war auch schon von den ganzen Personen die nachgefragt hatten genervt. An der Station angekommen gab es keine Autos und mit erneutem Anruf bei der Hotline wurden wir in die Innenstadt geschickt. Dort wurden wir von einer riesen Warteschlange erwartet und es stellte ich raus dass die keine Autos mehr hatten. Die wurden nach und nach vom Flughafen geholt. Jeweils 40 Minuten Wartezeit. Hat aber auch keiner vom Personal mal Bescheid gesagt in die Warteschlange. Also 2 Stunden gewartet um dann gesagt zu bekommen am Schalter nochmal eine Stunde warten. Alle in der Warteschlange hatten reserviert und dann muss man sowas einplanen.
★
November 1, 2024
Original
I was there yesterday and had reserved a car for 12 p.m. After 30 minutes in line I was told I might be able to have a car in an hour. When asked, the employee said that the company takes more reservations than there are cars available. If you like gambling, you can make a reservation here . I then got a great car about 2 streets away directly and easily from Tirma. I would recommend those!
Translation
Ich war gestern da und hatte ein Auto fur 12 Uhr reserviert. Nach 30 Minuten in der Schlange wurde mir gesagt, dass ich vielleicht ein Auto in einer Stunde haben kann. Auf Nachfrage sagte der Angestellte, dass die Firma mehr Reservierung annimmt als Autos zur Verfugung stehen. Wer auf Glucksspiel steht, der kann hier also gerne reservieren . Ich habe dann ca. 2 Strassen weiter direkt und unkompliziert bei der Firma Tirma ein tolles Auto bekommen. Die wurde ich empfehlen!
★
Local Guide
November 1, 2024
Original
SHAMEFUL SERVICE, YOU MAKE A RESERVATION, YOU GO TO PICK UP THE CAR AND YOU FIND A QUEUE OF MORE THAN 100 PEOPLE, WHEN YOUVE BEEN IN THE QUEUE FOR A LONG TIME, THEY COME OUT AND TELL YOU THAT THERE ARE NO CARS AVAILABLE FOR SO MANY RESERVATIONS, THAT THEY HAVE 30 CARS FOR MORE OF 100 RESERVATIONS, AND OF COURSE YOU LEAVE A FACE, THEY ARE AWESOME, AND OF COURSE IN THE END YOU GO TO A MORE EXPENSIVE BUT MORE SERIOUS RENTAL CAR HOUSE, VERY BAD TO CLOSE YOUR PALMS, I GIVE THEM ONE STAR BECAUSE I CANT GIVE LESS , HORRIFYING, I HAVE NO QUALIFICATIONS FOR THIS COMPANY.
Translation
SERVICIO VERGONZOSO, HACES UNA RESERVA VAS A RECOGER EL COCHE Y TE ENCUENTRAS UNA COLA DE MAS DE 100 PERSONAS, CUANDO LLEVAS UN BUEN RATO EN LA COLA, SALEN Y TE DICEN QUE NO HAY COCHES DISPONIBLES PARA TANTAS RESERVAS, QUE TIENEN 30 COCHES PARA MAS DE 100 RESERVAS, Y CLARO SE TE QUEDA UNA CARA, SON UNOS IMPRESENTABLES, Y CLARO AL FINAL TE VAS A UNA CAS DE COCHES DE ALQUILER MAS CARA PERO MAS SERIA, MUY MAL CICAR LAS PALMAS, LES DOY UNA ESTRELLA PORQUE NO PUEDO DAR MENOS, HORROROSO, NO TENGO CALIFICATIVOS PARA ESTA EMPRESA.
1 helpful
★
November 1, 2024
Original
One star is already too much. We had booked a car six months in advance. When we arrived at the office in Las Palmas there was a queue of people waiting for us. All customers had reserved cars, but no rental cars were available. The agency was completely overbooked. Bordering on fraud since the rent was paid in advance. According to Cicars, no information was available as to when vehicles would be available again. We then booked with a neighboring vehicle rental company and received a vehicle immediately. Never again Cicars. Thanks for nothing.
Translation
Ein Stern ist schon Zuviel. Wir hatten ein Auto sechs Monate im Voraus gebucht. Bei Ankunft im Buro in Las Palmas wurde wir von einen Menschen-Schlange erwartet. Alle Kunden hatten Auto reserviert, aber es standen keine Mietwagen zur Verfugung. Die Agentur war vollig uberbucht. Grenzt an Betrug da die Miete im Voraus bezahlt worden war. Laut Cicars war keine Auskunft zu erhalten, wann wieder Fahrzeuge zur Verfugung stehen wurden. Wir haben dann bei einer benachbarten Fahrzeug Vermietung gebucht und unverzuglich ein Fahrzeug erhalten. Nie wieder Cicars. Danke fur nichts.
★★★★★
Local Guide
November 1, 2024
Original
I had a car for 12 days and everything was very good, correct treatment at the office
Translation
Tuve un coche durante 12 dias y todo muy bien, trato correcto en la oficina
★★
October 1, 2024
Original
Whenever I visit the islands I rent a car with the company and so far without problems and very well. This time in Las Palmas de Gran Canarias, having already made the prior reservation (3 weeks before) I waited for the vehicle for about 45 minutes.
Translation
Siempre que visito las islas alquilo coche con la compania y hasta ahora sin problema y muy bien. Esta vez en las Palmas de Gran Canarias ,teniendo ya realizada la reserva previa ( 3 semanas antes) he esperado por el vehiculo sobre 45 min .
★★★★★
Local Guide
October 1, 2024
Original
As for service, I have no complaints and that is why I have been a customer for years. There are no hidden charges or fees and the vehicles are always fresh.
Translation
En cuanto a servicio, no tengo ninguna queja y por eso soy cliente desde hace anos. No hay gastos o tarifas ocultas y los vehiculos siempre estan feten.
1 helpful
★
Local Guide
October 1, 2024
Original
I was informed to rent a vehicle through the Cicar website since I was left without my own car due to a mechanical breakdown. When I arrived here and waited a long time, they helped me, we did the paperwork and in the end they told me that if I want to rent the vehicle separately, they would To cost, you have to deposit a deposit of 300-400 euros, something that is not clear about the exact amount and something that I did not know. Well, since they didnt inform me by phone when I asked for information and that wasnt specified on the website either, I had to leave without a vehicle, leaving me in a worse situation than I was in. So I dont know what the cost of the deposit is, which doesnt have an exact amount. and at the same time clear since they do not report it on the website. So my experience has not been good.
Translation
Me informe para alquilar vehiculo por la pagina web de cicar ya que me quede sin coche propio por averia mecanica, al llegar aqui y hacer una buena espera me atienden, hacemos el papeleo y al final me dice que si quiero alquilar el vehiculo aparte se su coste hay que depositar una fianza de 300-400 euros, algo no claro en la cantidad exacta y algo que yo desconocia. Pues como no me informaron por telefono cuando pedi informacion y tampoco eso lo espicifica la pagina web me tuve que ir sin vehiculo quedandome en peor situacion de la que estaba .asi que no se en que va ese coste de fianza que no tiene una cantidad exacta y a la vez clara ya que no lo informan en la pagina web. Asi que mi experiencia no ha sido buena .
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