RENT A CAR IBIZA CRUZ in Ibiza

Thank you for such an amazing experience! The service of this car rental is excellent, the owners are super kind and honest, the communication with them is clear, easy and fast. They picked us up at the airport and brought us back after returning the car. If you are looking for a car rental agency in Ibiza save your time browsing and book with them, they have good prices and are trustworthy. I 100% recommend this company and will definitely book with them again once I'm back on the island. :)

One of the best and easiest to deal with on the island. I've used them for a couple of years now and they are super lovely people to deal with and make it very easy and comfortable for you. Great service!

Reasonably priced, friendly staff. Very easy process, would definitely go with these guys again!

I had an extremely disappointing experience with the car rental company Ibiza Cruz on Ibiza. I had booked a car via their website for 10 days, being sure that it was an automatic. Upon our arrival, everything went smoothly until we received the car. I had informed Roberto via WhatsApp that our flight was delayed due to bad weather and provided him with our landing time. He informed me that after 10 p.m., he would charge an additional 40 euros because he would have to keep the office open longer. I agreed to this. However, after paying the deposit and getting into the car, I realized that it was a manual transmission. I hadn't driven a manual car in 30 years, and after trying to drive it, I quickly realized that I was no longer comfortable with this type of vehicle. It was dangerous for us and for the car. Roberto drove around with me to show me how to operate it, but I was unable to drive the car without panicking. I apologized and requested an automatic car. He told me that they didn't have any automatic cars and that the only solution he could offer was to take me to another car rental agency where I could try to find an automatic car. I asked him if he could refund the money, but he replied that it was too late to think about it now and that he would contact me within a day or two. The days passed, and no one contacted me. I decided to send him a message via WhatsApp, which triggered a back and forward discussion. Here is the message I sent him: Dear Roberto, I hope this message finds you well. I wanted to follow up regarding our recent conversation about the car rental. As you know, when I arrived to pick up the vehicle, I realized it was a manual transmission, which I have not driven in many years. After attempting to drive it, I quickly realized it would be unsafe for me to continue, given my lack of recent experience with manual cars. I sincerely appreciate your assistance in helping me find another rental with an automatic transmission. However, as this new rental was significantly more expensive, I kindly ask that you refund the amount I paid for the original car rental. Unfortunately, I was unable to use the car at all due to the reasons mentioned above. I understand that this might be a complicated situation, but I believe a refund would be fair under the circumstances, especially since the car was never used. I also want to express my gratitude for your support and understanding during this situation. Thank you for your understanding and for considering my request. I look forward to hearing from you soon. Best regards. Roberto told me that I could have canceled three days before the rental date, which had nothing to do with the situation since I intended to rent a car. I made several attempts to talk to him and reach an agreement, but it was not possible. He didn't even respond to my proposal to refund 50% of the amount, didn't answer the phone. In the end, not only did I not receive the requested refund, but I was also ignored after my attempt to communicate. This experience was extremely frustrating and disappointing, and I strongly advise against doing business with Ibiza Cruz Rent a Car. Their lack of professionalism and inability to handle issues fairly are alarming. I want to share my experience so that future customers are aware that this rental car company is probably fine as long as you don't encounter any problems, but as soon as things don't go smoothly, I wouldn't count on them to be fair. Avoid this company if you want to avoid a similar experience.

Really nice experience, no problems encountered. Reserved car, they picked us up at the airport got us to the office where the car was, quickly made the contract and we left. When we ended our holiday they gave us a ride to the airport and delivered us the guarantee money 24h later. I would say thats as perfect as a car rental could be.

Thank you for the best car rental experience! We arrived late at night and the driver was there straight away. He drove us to the office and 10 minutes later we were on our way. The car was not new, but easy to drive and very cost efficient. We got around the whole island and really enjoyed having this small car to get around with. At return it was just as nice and efficient and he drove us back to the airport. I never had an easier and problemfree car rental, and I recommend this car rental with all of my heart! Thank you!

I had the pleasure of using this bag storage service, and I must say it was an exceptional experience from start to finish. From the moment I walked in, the owner, greeted me with a warm smile and made me feel instantly at ease. The dedication to ensuring my luggage was not only securely stored but also personally delivered back to me was truly remarkable. They went above and beyond to provide top-notch service and took the time to understand my needs and preferences, making sure my bags were handled with the utmost care. Their commitment to customer satisfaction were evident throughout the entire process. What truly sets this bag storage business apart is the personal touch provided by the owners, Elena made sure she was able to speak with me and message with me on WhatsApp for my baggage return at the Ibiza airport when my flight was delayed on return from Barcelona. They made me feel like a valued customer, and the genuine concern for my comfort and convenience was evident in every interaction. I highly recommend this bag storage service to anyone in need of a reliable and customer-centric solution. Their dedication and exceptional service truly make this business stand out. I couldn't have asked for a better experience, and I will definitely be returning for all my storage needs in the future. Thank you both for your outstanding service!

If you're planning a trip to Ibiza and need to rent a car, I highly recommend rent a car Ibiza Cruz. From start to finish, they provided excellent service that made my entire experience stress-free. Firstly, they picked us up from the airport, which was incredibly convenient, and the rental car location was less than 5 minutes away. The paperwork process was quick, which was a relief after a long flight. The staff were friendly and spoke decent English, which made the whole process a breeze. When it was time to return the car, the company drove us back to the airport in the same car they picked us up in, meaning we didn't have to unload our luggage multiple times. This was a fantastic touch and really appreciated. The staff were friendly, helpful, and efficient throughout the entire rental process, and their commitment to customer service was evident. I would recommend this company to anyone who needs to rent a car in Ibiza