Hertz in Ibiza

DO NOT USE ON ANY ACCOUNT. They closed before I arrived meaning I was left alone with no transport. Costing me taxi's to and from the airport. They promised me petrol off which they didn't not honour.. Then charged me PS50 at the end for petrol. Then continued to send me fines for road traffic issues that I don't recall. Like every other day, taking more and more money.

We rented a car in Ibiza, they charged us 700eur after the return of the car without any explanation, invoice, email nor document. It has been impossible to reach them since. They do not pick up the phone and Hertz does not even reply to our emails. Unbelievable for a company of that kind!

I always booked with Hertz and this is the most ridiculous branch I've ever been. During the check in the guy has tried to force us to pay PS160 euros sustaining that the online payment was only a part of the final bill (never happen before). Only after he understood that I was an hertz customer since years he admitted it was only to have an higher insurance cover. Who knows how many people "scammed" using this method. Shame on him and on Hertz. The lady in the parking during the check out was really nice instead. The star is only for her, otherwise I would have gave you 0 stars.

Same as another review here. I rented a Peugeot 5008 or similar was at first offered a smaller car which did not have enough luggage space and then was offered Dacia Jogger which was dirty, satnav did not work and the car beeped at you if you put the radio on. The office admitted Hertz had made a mistake offering the Peugeot out to rent. Returned it the next day as opposed to having it for a week, but now Hertz are refusing to refund. This is basically a scam, renting out cars they don't have and force you to take cheaper cars and trying to keep the difference.

They told us that a credit card is required otherwise we would have to pay 200 euros extra without being refunded and that's how it was in all Ibiza, even though that wasn't the case. we ended up going through a nearby agency which only blocked the amount. I add that the staff was unpleasant

I put a 1 star because and there is another chance to put less. We rent a car with my friends. When it comes time to return, we want to finally extend the location. They said it's impossible without any explanation. We just returned the keys in the box and go to the Hertz Airport. In front of me, a disrespectful person and certainly the most unpleasant person you can meet in a company. No one even thinks about talking to us (she was too busy drinking spritz with her colleagues). I decided to tell her that her that his behavior was inappropriate and when you spoke to her, she don't even look me in front of my eyes or response (she was on her phone). WORST CUSTOMER SERVICE It was the 9-June around 19h-20h.

AVOID. There are no staff at hand over for your car , you just get the keys at the desk and when you return you drop the keys at an unattended kiosk. They then send you an invoice with a load of made up charges for damage from a random company you have never heard of. Fortunately I have photos of the car before and after rental so I will just dispute the charges with my credit card company.

I live in Ibiza, and I can highly recommend that you do not book with Hertz. Don't fall for the cheap prices they offer, as they are misleading. They will put you in the position to decide whether you want to pay for extra insurance, which is often equally or even more expensive than the rental price of the car you booked, or they will charge you a very high deposit on your credit card. As I refused to pay for the extra insurance, they charged my credit card with 820EUR, which isn't the problem as I decided to do so. The problem is that they, even if you return the car and everything is perfectly fine, as in my case, they keep the deposit blocked on your card for 30 days, which is not stated in the contracts, and no one told me at the rental station. Plus, they don't answer calls or emails. So, I had to contact my bank to get the information I needed. Just imagine you have a family to feed, you go on holidays, and you come back home relying on that amount of money, and they just don't give it back to you. It's definitely not the way it should be, guys. There are definitely better options than them.