Alamo Rent A Car in Honolulu

Different Opening hours than online. Charged DOUBLE the Deposit as I confirmed online ( had proof of screenshot ) STILL hasn't returned the deposit, I'm canceling the payment now from the Creditcard. Stay away from this company!!! And also especially when in Maui !

Returned my rental at this location. The return location was tucked away in the parking garage. Definitely a bit nerve wracking to drive a full-size SUV (Nissan Armada) into the parking structure, as the ceiling appeared low, but the full-size fit with no issues. Drop off was quick and easy without any fuss. Attendants were friendly, asking about our experience with the vehicle as they looked it over. Received a receipt and was off on our way.

Very easy pick up, and also easy drop off. We paid 62 dollars for one day and expected a pretty old car, but we got a brand new Toyota Prius that was super comfort to drive. Could not have been more satisfied!

Very professional staff and got a great deal on the Mustang GT. Would recommend doing a reservation online first.

The entrance to this location is from inside the building. Showed up about 20 minutes earlier than the scheduled time and didn't have to wait in line. The staff was friendly, informative and efficient, making the pick up and drop off process very easy. We received a free upgrade from an economy vehicle to a midsize SUV. Very reasonable prices. I would definitely come back and refer others!

Second time with Alamo and again great service, great vehicles, and minimal weight times. I have always found them to be the cheapest and so long as you plan ahead and have everything available for pick up there is no issues

I want to rate this Alamo a zero. I rented a car for about 1 month and 1/2 and I just wish I had gone with another car rental company. My reservation was made with a 3rd party company who told me I could pick the car up at 7pm when I made it to the office it showed they were closed however the man working that night decided to let us in regardless. Then I found out my rental hadn't even been booked. We got the paperwork all done and I made sure to emphasize the dates I needed to rent for, he gave me a quote that was significantly cheaper than when I had called so I took it and placed my credit card with the understanding that it would not be charged until I returned the car. Exactly one month later my card was charged for the full amount. When I called to report this the lady I spoke to in the call center continuously denied the charge and said they only had a hold of $500 on my card. No matter how much I made her aware that this was untrue and Alamo HAD indeed charged my card she continued to deny it. I took it to my bank to dispute the charge but of course that in itself is a lengthy process. When I returned the vehicle I had another bill waiting for the $500. I reluctantly paid it so my credit card wouldn't max out but was unsettled with the fact that I had to pay approx $1400 when I was told and signed off for a significantly smaller amount. Even though I wanted my bank to deal with it I decided to take matters into my own hands, called Alamo and it turns out that not only did they have TWO rental agreements (one which I did NOT sign) I also spoke to a woman who quite condescendingly asked "did you really think you'd only get charged $900 for 45 days?" Yes, if I get told that's all I'll have to pay and I sign off for that amount then that's all I'm expecting to pay. No one in that store took what I had to say seriously they kept repeating the same thing, I wasn't trying to get out of my bill, I just didn't think it was fair that I was told one price then charged something else. So I took it to the customer service call center. Luckily I had a young lady who understood my issue and refunded half of my bill. So please be aware if you have a longer rental you will get charged before you return the vehicle regardless of what they say AND they will start up another rental agreement without so much as a visit back to their office OR phone call to make you aware. I've been in customer service so I know it's not always fun dealing with rude customers so I try not to be harsh or difficult but I refuse to be charged differently than what I was told, especially if the contract I signed stated that price and I never returned to sign another one.

Very short walk (5 mintues mainly spent waiting for the crosswalk for Ala Moana Blvd) from the Hilton Hawaiian Village. I rented from here on two separate days, and got there first thing in the morning (7am). Took less than 10 minutes to get me checked in and on my way upstairs to pick up my rental. Final price paid was in line with the estimate when I booked. Staff was extremely nice and pointed out the nearest gas station. The location is a bit inconvenient to drive to with all the one-way streets (especially after I filled up right before dropping the rental back off), but everyone on the road is extremely nice in letting you switch lanes. I'd recommend folks picking up from here rather than at a hotel/resort due to the extended hours until 7pm.