Guerin Guimaraes in Guimaraes
A Guerin e uma empresa de Aluguer de Carros que pertence ao Grupo Salvador Caetano e tem estacoes em todo o territorio portugues.
Working Hours
Location
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
253 520 288 guerin.ptAddress
Ciberfix, R. de Covas
4810-997 Guimaraes
Plus Code: CMFW+HH Guimaraes
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Street View & 360deg
Rating Distribution
Most Mentioned
Bom atendimento
Good service
Muito bom atendimento rapido e simpatia acima de tudo.
Very good, fast service and friendliness above all.
A minha seguradora fez a reserva de um carro numa outra rent a car que nao foi profissional, como tal desloquei me a Guerin para tentar o aluguer de um carro que correspondesse as minhas necessidades. Considerando a epoca e ser em cima da hora nao tinham nenhum veiculo de encontro ao que procurava, no entanto o senhor que nos atendeu (lapso meu nao ter registado o nome) foi de uma simpatia profissionalismo e consideracao muito acima da media em atendimento ao publico. Ja era cliente e tinha boa imagem mas agora ainda mais. Recomendo.
My insurance company booked a car with another rent a car that was not professional, so I went to Guerin to try to rent a car that met my needs. Considering the time and it being short notice, they didn't have any vehicle to meet what I was looking for, however the gentleman who attended to us (my mistake in not recording his name) was friendly, professional, considerate and well above the average when it comes to customer service. . I was already a customer and had a good image but now even more so. I recommend.
Excelente atendimento, chegamos chateados por causa do acidente, o colaborador fez de tudo para nos aclamar, muito atencioso e educado. Saimos com a viatura com tudo explicado, quando a fomos devolver, o mesmo tipo de atendimento. Caso para dizer que o sorriso passa para alem da mascara. Bem haja.
Excellent service, we arrived upset because of the accident, the employee did everything to make us happy, very attentive and polite. We left with the vehicle with everything explained, when we returned it, the same type of service. It's a case of saying that the smile goes beyond the mask. Well done.
Atendimento pessimo por parte do colaborador. A palavra de ordem e Nao. Nao temos, Nao posso, Nao sei. Possuo uma reserva para um Bmw Serie 1 que no momento da entrega resulta inexistente. Esse, e qualquer outro carro similar. Como solucao foi me apresentado um Renault Kadjar que aceitei. A viagem tinha como destino Lisboa mas so depois de ter assinado o contrato, o colaborador me alerta para o facto de que a luz da manutencao estaria acesa mas que a mesma ja tinha sido feita, ainda assim, e por ja ter perdido muito tempo, acreditei e aceitei ficar com a viatura. Mas eis que no momento da apresentacao do cartao de credito (em meu nome) para bloquear a caucao, o colaborador me informa que nao seria possivel devido ao facto de a reserva ter sido feita e paga com outro cartao de credito (em meu nome)... Depois de assistir a tanta incompetencia, desisti... decidi virar-lhe as costas, sair e ligar com o apoio ao cliente Guerin que com extrema simpatia e gentileza me colocou a disposicao um Mercedes Classe C Diesel no estabelecimento de Braga. Esta chamada para o apoio Guerin durou 3 minutos, o problema ficou resolvido e o pagamento da caucao foi feito com o cartao de credito recusado pelo funcionario de Guimaraes.
Terrible service from the employee. The watchword is No. We don't have it, I can't, I don't know. I have a reservation for a Bmw Serie 1 which at the time of delivery is non-existent. This, and any other similar car. As a solution, I was presented with a Renault Kadjar which I accepted. The trip was destined for Lisbon but only after signing the contract, the employee alerted me to the fact that the maintenance light would be on but that it had already been done, even so, and because I had already wasted a lot of time, I believed and agreed to keep the vehicle. But when I presented the credit card (in my name) to block the deposit, the employee informed me that it would not be possible due to the fact that the reservation had been made and paid with another credit card (in my name) ... After witnessing so much incompetence, I gave up... I decided to turn my back on him, leave and call Guerin customer support, who with extreme friendliness and kindness made me available a Mercedes Class C Diesel at the Braga establishment. This call to Guerin support lasted 3 minutes, the problem was resolved and the deposit was paid using the credit card refused by the Guimaraes employee.
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I wonder why so expensive
Muito simpatica bem atendido com todos os promenores exigidos bem aja quem tem uma funcionaria assim em Guimaraes
Very friendly, well attended to with all the details required, well do anyone who has an employee like that in Guimaraes