National Car Rental in Guadalajara

4.2
★★★★☆
(410 reviews)

Somos expertos en soluciones de movilidad para tus viajes en auto Rapidez. Control. Opciones.

Working Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location

Business Features

From the business
  • Identifies as women-owned
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+52 33 3688 5645 nationalcar.com

Address

Ave De La Solidaridad 7894

45645 Guadalajara

Plus Code: GPV2+37 Guadalajara, Jalisco, Mexico

Photo Gallery

Featured

Featured

Inside

Inside

Exterior

Exterior

By owner

By owner

Street View & 360deg

Street View & 360deg

4.2
★★★★☆
410 reviews

Rating Distribution

5 stars
274 (66.8%)
4 stars
56 (13.7%)
3 stars
21 (5.1%)
2 stars
10 (2.4%)
1 star
49 (12.0%)

Most Mentioned

insurance 20 cart 11 credit card 10 contract 9 driver 9 unit 8 office 8 fees 6 scam 5 guadalajara airport 5
Featured Review
November 3, 2024
Original

This company has the risk for your credit card, someone leaked my credit card information and I have been stolen 2,928 pesos from my credit card after I signed the contract to authorize them to hold my account, there are several unknown on line transactions happened secretly, luckily I found it and called the bank to report and get them back, but never ever do it again!!!!!!!!

Featured Review
★★★★★
August 5, 2024
Original

Good rental option, they were open to improve the rate of the other companies and give me an upgrade for being a Emerald member!

Featured Review
July 27, 2024
Original

Horrible service, been renting cars with entrepise for years and this location has been the worst. I would encounter such terrible service. Reserved my car with 5 months in advance, requested mini van or similar vehicle for six poople minimum, i called multiple times to confirm that my car was going to be available and at the last minute they offer me a car for 5 people because the car that i requested was not available. They don't honor contracts, going to have to start renting elsewhere, They suck

Featured Review
★★★★★
July 23, 2024
Original

This was my first time using National. We had such a great experience from the moment we got in the shuttle van. The driver was so quick and very nice! When we got to the counter we were helped/supported by ALAN who went above and beyond. Rented a Tahoe for 2.5weeks and had questions throughout and called a few time and spoke with Alan. Dropped off the car and it was so quick and fast. We happily got our same shuttle driver who was the best. Alan don't lose your imported pen! We will surely see you guys next July!

Featured Review
June 15, 2024
Original

Horrible, been renting cars with entrepise for 10 years and this location has been the worst. Can't believe in the city of Guadalajara, I would encounter such terrible service. Reserved my car with 2 months in advance, requested a baby carseat, they don't have one available, then tried to charge it separately, even though I showed them my cost included it with the rental. They don't honor contracts, going to have to start renting elsewhere, sucks because last time we rented was in Costa Rica and it was amazing customer service.

Review photo
Featured Review
May 6, 2024
Original

Terrible rental company. I was aware a third party insurance is required. I did some research online and contacted customer service so I had an idea of how much I would have to pay for the required insurance. When we arrived we were told it was going to be an additional $90 USD a day. We ended up finding a better deal at a nearby company. I recommend renting from another company that does not have any hidden fees.

Featured Review
★★★★★
December 27, 2023
Original

National and enterprise Rent-A-Car at the Guadalajara airport are fantastic! We have been renting a car there for six weeks and just picked up a new one for another two weeks. We live here in Chapala And are getting our car fixed and we don't know how long that takes. So every two weeks we renew and get a new car. Agent, Alejandra Trujillo, and customer service agent Victor Garcia are absolutely wonderful! We have had nightmare experiences at other Guadalajara airport, car rental agencies, but at enterprise national everybody is wonderful and their spirits are uplifting. It makes you feel good to rent a car there. Highly recommended!

Featured Review
★★★★★
October 2, 2023
Original

thanks to Mr. Jorge Mercado and Abraham Vazquez for the excellent service they provided to me, their professionalism and attention to detail, made my experience of renting a car in Guadalajara a wonderful experience. I can only say that this gentleman are worthy of recognition and praise. Thank you Oscar Stiles

★★★★★
Local Guide November 17, 2024
Original
★★★★★
Local Guide November 10, 2024
Original
★★★★★
Local Guide November 10, 2024
Original
Very good experience, very attentive staff. I always rent cars with National.
Translation
Muy buena experiencia, muy atento su personal. Siempre rento carros con National.
★★★★★
Local Guide November 1, 2024
Original
New cars, in excellent condition, nothing hidden either when you arrive or when you deliver; Everything was very simple and you didnt feel like you were being robbed like in other insurance companies!! Excellent service at Guadalajara National! And a great team
Translation
Autos nuevos, en excelentes condiciones, nada escondido ni cuando llegas ni cuando entregas; todo fue muy sencillo y no sientes que te atracan como en otras aseguradoras!! Excelente servicio en Guadalajara National! Y un gran equipo
★★★★★
November 1, 2024
Original
Excellent service. Price and quality!!!
Translation
Excelente servicio . Precio y calidad!!!
★★★★★
Local Guide November 1, 2024
Original
Very good service
Translation
Muy buen servicio
November 1, 2024
Original
Very bad experience, they did not respect the treatment
Translation
Muy mala experiencia no respetaron el trato
★★★★★
Local Guide November 1, 2024
Original
★★★★
October 1, 2024
Original
★★★★
Local Guide October 1, 2024
Original
Good customer service
★★★★★
October 1, 2024
Original
Very helpful Paulina and Faby great experience
★★★★★
September 1, 2024
Original
★★★★★
September 1, 2024
Original
★★★★★
Local Guide September 1, 2024
Original
The truth is, an excellent service since my trip to Loreto Baja California, I want to congratulate Miss Melisa Rivas from Loreto, who was the one who gave me the contact in Guadalajara to be able to rent at a cost that benefited me a lot both in the price per day and counting on everyone insurance, perhaps many people complain about it, but the truth is that they are very useful because you never know when you may have an accident. It is better to pay a little more but go fully insured, since my arrival at the Guadalajara airport the staff from the national airport and Enterprise, very kind to me and my family, they transferred us to another office to give us the vehicle and the truth is that I may have missed some names that I asked but the truth is that the attention of Miss Mayra Alejandra left me amazed, the truth is that there was no place They had given me the attention that the lady had with me and I rent from several car rental companies but National has made it clear to me for a long time that they are the best option to rent cars here in Mexico, the truth is because of all the attention they They had to rent the car during this month. I have to congratulate them and if I could give more stars I would do so without thinking, thank you very much.
Translation
La verdad un excelente servicio desde mi viaje de Loreto Baja California quiero felicitar a la senorita Melisa Rivas de Loreto que fue quien me paso el contacto en Guadalajara para poder rentar a un costo que me beneficio mucho tanto en el precio por dia ya contando con todos los seguros que a lo mejor mucha gente se queja de eso pero la verdad son muy utiles por que siempre uno nunca sabe cuando puede tener un percance es mejor pagar un poco mas pero ir ya totalmente asegurado, desde mi llegada al aeropuerto de Guadalajara el personal del aeropuerto de nacional y Enterprise muy amables conmigo y mi familia nos transladaron a otra oficina para darnos el vehiculo y la verdad se me pueden escapar algunos nombres que pregunte pero la verdad la atencion de la senorita Mayra Alejandra me dejo maravillado la verdad en ningun lugar me habian dado la atencion que la senorita tuvo conmigo y eso que soy de rentar con varias arrendadoras de autos pero national desde hace tiempo ya me han dejado en claro que son la mejor opcion para rentar autos aqui en Mexico la verdad por toda la atencion que tuvieron durante este mes que rente el auto me queda felicitarlos y si pudiera dar mas estrellas lo haria sin pensarlo muchas gracias.
★★★★★
Local Guide September 1, 2024
Original
★★★★
Local Guide September 1, 2024
Original
Good
Translation
Bien
★★★★★
Local Guide August 1, 2024
Original
Easy rental and return experience
★★★★
Local Guide August 1, 2024
Original
Very good service
Translation
Muy buen servicio
★★★★★
July 1, 2024
Original
First time renting car in Guadalajara Alejandra gave us the best customer service very friendly and informative I will definitely be renting from here in the future
★★★
Local Guide July 1, 2024
Original
They forced me to take third party damage insurance, something that no vehicle rental company has forced me to take in Mexico since I use my card insurance. If you use your credit card as insurance, dont waste your time here. Edited: I adjusted from 1 to 3 stars because Irving supported me in referring to the manager and the manager supported me in adjusting the rate a little (although not the original rate). If the policy is not to allow rentals without insurance from enterprise (even if you have the insurance on your card) what they should do is that online they should force you to select the insurance to be able to reserve and this way we all avoid misunderstandings.
Translation
Me forzaron a tomar el seguro de danos a terceros cosa que en ninguna arrendadora de vehiculos me ha forzado a tomar en Mexico puesto que utilizo el seguro de mi tarjeta. Si utilizan su tarjeta de credito como aseguranza no pierdan su tiempo aqui. Editado: Ajuste de 1 a 3 estrellas debido a que Irving me apoyo a referirme con la encargada y la encargada me apoyo en ajustar un poco la tarifa (si bien no la tarifa original). Si la politica es no permitir renta sin seguro por parte de enterprise (aunque tengas el seguro de tu tarjeta) lo que deben de hacer es que por internet te deben de obligar a seleccionar el seguro para poder reservar y asi todos nos evitamos malos entendidos.
★★★★★
Local Guide July 1, 2024
Original
Excellent service, very friendly staff
Translation
Excelente servicio personal muy amable
★★★★
Local Guide July 1, 2024
Original
The process to deliver the car is quite long. When returning it is faster. Very good attention.
Translation
El proceso para entrega del auto es bastante tardado. Al devolver es mas rapido. La atencion muy buena.
★★★★★
Local Guide June 1, 2024
Original
★★★★★
Local Guide June 1, 2024
Original
Good car rental company. Fast and friendly service. They have transfer to and from the airport.
Translation
Buena compania de alquiler de autos. Servicio rapido y amable. Cuentan con traslado desde y hacia el aeropuerto.
★★★★★
Local Guide May 1, 2024
Original
★★★★★
Local Guide May 1, 2024
Original
Ramon Guevara and Don Guadalupe are some of the highest class. I had forgotten my card holder, and they returned it to me before the flight left! They deserve corporate recognition for their work ethic.
Translation
Ramon Guevara y Don Guadalupe son unos de class mas alto. Se me habia olvidado el tarjetero, y se me lo devolvieron antes de que saliera el vuelo! Merecen reconocimiento corporativo por su etica de trabajo.
★★★★★
May 1, 2024
Original
★★★★★
Local Guide May 1, 2024
Original
Excellent service
Translation
Excelente servicio
★★★★★
May 1, 2024
Original
Jorge, Richard, Victor and Victor were excellent providing customer service.
★★★★★
Local Guide May 1, 2024
Original
Excellent service and good treatment
Translation
Execelente servicio y buen trato
★★★★★
Local Guide April 1, 2024
Original
★★★★★
Local Guide April 1, 2024
Original
★★★
April 1, 2024
Original
★★★★★
Local Guide April 1, 2024
Original
I got a good vehicle at an unbeatable price. The attention of the staff, from the moment I arrived at the airport until the moment I returned to it (with transfer from the company included in the price) was very good.
Translation
Obtuve un buen vehiculo a un inmejorable precio. La atencion del personal, desde que llegue al aeropuerto hasta que regrese a el (con traslado de parte de la empresa incluido en el precio) fue muy bueno
★★★★★
Local Guide March 1, 2024
Original
The best car rental company in Mexico and the USA, without a doubt. Congratulations!!
Translation
La mejor arrendadora de autos en Mexico y USA, sin lugar a dudas. Felicitaciones!!
March 1, 2024
Original
National in Guadalajara is managed in a very shady way. Please pay attention to the papers they hand you to sign. Even when the name is trusted this branch is doing illegal practices like trying to make you sign papers to accept damages that haven t even occur. Be very vigilant if renting a car from here. Nothing to compare with National everywhere else
★★★★★
March 1, 2024
Original
Alejandra was super nice and professional. Really liked the customer service there.
★★★★
Local Guide March 1, 2024
Original
★★★★
Local Guide March 1, 2024
Original

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