Europcar in Guadalajara

4.0
★★★★☆
(520 reviews)

Europcar te ofrece la mejor experiencia de Renta de autos en Guadalajara a los mejores precios y con una flota que se renueva constantemente para brindarte seguridad y comodidad en cada viaje que realices con nosotros. Encuentra desde autos economicos, hasta autos familiares y de lujo para tus vacaciones o viaje de negocio. Reserva ahora un auto en Guadalajara. Recuerda, lo que ves es lo que pagas. !Sin cargos ocultos! !Sin tantos lios! !Y sin problemas al recoger el auto!

Working Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+52 800 201 2084 europcar.com.mx

Address

Guadalajara International Airport, Interior de

45659 Guadalajara

Plus Code: GMGX+2R Fraccionamiento Las Asturias, Jalisco, Mexico

Photo Gallery

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Latest

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Videos

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4.0
★★★★☆
520 reviews

Rating Distribution

5 stars
354 (68.1%)
4 stars
30 (5.8%)
3 stars
14 (2.7%)
2 stars
10 (1.9%)
1 star
112 (21.5%)

Most Mentioned

insurance 29 cart 19 interest 18 credit card 14 flight 7 dollar 7 return 6 robbery 6 youth 5 efficient 5
Featured Review
★★★★★
November 24, 2024
Original

Consuelo was really kind and helpful with returning the car, even though it was 3 in the morning. We were able to get a ride to the airport right away. Will definitely book again!

Featured Review
★★★★★
November 24, 2024
Original

Consuelo had great customer service and answered all our questions we had. Will be a returning customer.

Featured Review
★★★★★
November 23, 2024
Original

Karim Alcantar made the experience quick and easy to rent a car. very good help

Featured Review
★★★★★
August 24, 2024
Original

Great service. Provided specific instructions and details. Plus very nice attitude. Thank you, Esmeralda

Featured Review
★★★★★
August 8, 2024
Original

Most Car rental companies at the Guadalajara Airpot have never had a great reputation. Fortunately I met Brenda Torres who was very clear about type of car and all fees involved when renting a car. I have been able to book directly through her for the past 5 years without a single issue and hassle free. I highly recommend her.

Featured Review
June 25, 2024
Original

Wouldn't give them no stars at all bad service and car was bad windows didn't work Bluetooth didn't work and had a bad smell also the workers stoled one of our backpacks and said they couldn't see on the video recordings because of the angles never will I recommend or use this company again also got charged 5 % just for using my credit card BEWARE Horrible experience with europcar

Featured Review
May 19, 2019
Original

UPDATE: 10/28/2021 6:30 am. This would of been our third time using this company, we were very happy with the past times we have rented. Unfortunately, only a few months from our last visit the prices have went very high. Services was so bad, we went next door to MEX rent a car, they gave me a good deal. Sadly Europcar lost us as customers. May 2021 -THE BEST CAR RENTAL COMPANY that was HONEST and TRUE from start to finish. We Started off confused, we didn't do the online process of renting a car because of bad past experience with car rental companies. I had my guards way up and I think I wasn't expecting how HONEST and TRUE to what they mentioned on the price from the beginning. The BEST CAR RENTAL COMPANY we have ever rented from! We had our car for 10 days unlimited miles and we LOVED it! Great car to drive in any type of Mexican road. We traveled from Guadalajara to Patzcuaro with out a problem.

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4 found this helpful
Featured Review
April 5, 2018
Original

Worst car rental experience. We received a Jetta with bald tires. I had to waste a full day replace a tire that spontaneously burst. It burst because it already had 5 patches on it. The mechanic said that the other three tires were in similar poor condition. This company is reckless and doesn't care about their customers safety. I tried contacting them numerous times to get a refund for the tire I bought but I never received a response from them. The agents at the desk knew about the problems beforehand because they wouldn't make eye contact after I informed them about all of the problems, they just rushed me out the door and told me to email corporate to get it resolved. No response from corporate. I will never rent a car from them again.

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7 found this helpful
★★★★★
November 29, 2024
Original
Karin was very kind and helped me with my reservation. She took her time to help me with my payment although I had problems with the process because I was from out of the country.
Translation
Karin fue muy amable y me ayudo con mi reservacion tomo su tiempo para ayudarme con mi pago aunque tuve problemas con el proceso por ser de fuera de pais.
★★★★★
Local Guide November 28, 2024
Original
It is the least expensive place.
Translation
Es el lugar menos caro.
★★★★★
November 26, 2024
Original
Excellent service from Karim
Translation
Excelente servicio por parte de Karim
★★★★★
November 24, 2024
Original
★★★★★
November 24, 2024
Original
Consuelo, very nice service, easy going and fast
★★★★★
November 24, 2024
Original
Excellent service from Consuelo, very fast return delivery, very friendly
Translation
Excelente servicio de Consuelo muy rapida la entrega de regreso muy amable
★★★★★
November 24, 2024
Original
Excellent comfort service
Translation
Excelente servicio de consuelo
★★★★★
November 24, 2024
Original
The process of documentation and delivery of the car was very appropriate despite the time. Grateful for the attention of Ms. Consuelo.
Translation
Muy adecuado el proceso de documentacion y entrega del auto a pesar de la hora. Agradecido con la atencion de la Srita.Consuelo.
★★★★★
November 24, 2024
Original
Consuelo was very polite and helpful with the service
★★★★★
November 24, 2024
Original
Excellent service and attention, Consuelo very kind when assisting us
Translation
Excelente servicio y atencion, Consuelo muy amable al atendernos
Local Guide November 24, 2024
Original
Dont rent here. They give them a lot of buts. And if you want to cancel, you will have to talk on the phone until they answer you. Bring your physical ID, physical license and your credit card with your name if not, it will not be accepted. Horrible, and they dont solve anything for you.
★★★★★
November 24, 2024
Original
He did a very good job, I really liked it.
Translation
Hizo muy buen trabajo me gusto mucho
★★★★★
November 24, 2024
Original
Excellent attention from Consuelo
Translation
Excelente atencion por parte de Consuelo
★★★★★
Local Guide November 24, 2024
Original
Excellent treatment, quick and decisive attention
Translation
Excelente trato, rapida atencion y resolutiva
★★★★★
November 24, 2024
Original
Karim treated me excellently except for those at the old office.
Translation
Karim me atendio excelente a excepcion de los de la oficina vieja
★★★★★
November 24, 2024
Original
Consuelo was very kind and efficient when receiving
Translation
Consuelo fue muy amable y eficiente al recibirnps
★★★★★
November 24, 2024
Original
★★★★★
November 17, 2024
Original
Super good attention and very friendly
Translation
Super buena atencion y muy amables
★★★★★
November 17, 2024
Original
Pedro, very good service
Translation
Pedro, muy buen servicio
★★★★★
November 17, 2024
Original
Very good service from Consuelo, she resolved all our doubts correctly. Just as it gave us the best environment when renting a car.
Translation
Muy buena atencion por parte de Consuelo, resolvio todas nuestras dudas de forma correcta. Asi como nos brindo el mejor ambiente al momento de rentar un auto
1 helpful
★★★★★
November 17, 2024
Original
November 10, 2024
Original
Its a shame that they have such abusive employees and in order to sell you an upgrade or insurance they lie to you. If you reserve a car at this Europcar agency, be very careful with abuse
Translation
Es una pena que tengan empleados tan abusivos y con tal de venderte un upgrade o seguro te mientan. Si reservas un auto en esta agencia de Europcar ten mucho cuidado con los abusos
★★★★★
Local Guide November 10, 2024
Original
Excellent place to get service and attention.
Translation
Excelente lugar para obtener servicio y atencion.
★★★★★
November 10, 2024
Original
★★★★★
November 10, 2024
Original
Consuelo was very friendly and professional. He helped us very quickly with a problem we had. We were very satisfied with the service.
Translation
Consuelo fue muy amable y profesional. Nos ayudo muy rapido en un inconveniente que tuvimos. Quedamos muy satisfechos con el servicio.
★★★★★
November 10, 2024
Original
Excellent service
Translation
Excelente servicio
November 3, 2024
Original
Terrible service, we arrived at 12 oclock after our flight, in that shift they never validated us and they only mentioned that for security reasons they could not rent us, which is illogical when they have the validation to know if you are suitable to receive the car, it is not the First time we did this in the same company, they simply didnt want to work because they were already leaving, 5 minutes after telling us that, they grabbed their suitcase and left the office. Bad attention. And it is absurd that just because they do not want to serve the user, it is easy for them to say that for security reasons they cannot provide it without carrying out the protocol that we know is needed on their tablets that each one has for said registration. I leave you a photo of the manager unable to give coherent clarifications if he is telling the truth.
Translation
Pesimo servicio, llegamos a las 12 de nuestro vuelo, en ese turno nunca nos hicieron la validacion y solo mencionaron que por seguridad no podian rentarnos, lo cual es ilogico cuando tienen la validacion para saber si eres apto para recibir el auto, no es la primera vez que hacemos esto en la misma empresa, simplemente no querian trabajar porque ya estaban de salida, a los 5 mins de decirnos eso, agarro su maleta y se fue de la oficina. Pesima atencion. Y absurdo que solo por no querer atender al usuario se les haga facil decir que por seguridad no lo pueden prestar sin realizar el protocolo que sabemos se necesita en sus tablets que cada uno tiene para dicho registro. Les dejo foto del gerente incapaz de dar aclaraciones coherentes si es que dice la verdad
★★★★★
November 3, 2024
Original
Complied with everything offered, thank you
Translation
Cumplio con todo lo ofertado gracias
★★★★★
November 1, 2024
Original
Pedro gave me the car, excellent service
Translation
Pedro me entrego el auto, excelente servicio
★★★★★
November 1, 2024
Original
Very good service and Thank you Consuelo for excellent attention and understanding
Translation
Muy buen servicio y Gracias Consuelo por excelente atencion y comprension
★★★★★
November 1, 2024
Original
Good service and speed
Translation
Buena atencion y rapidez
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent attention from Consuelo.
Translation
Excelente atencion por parte de Consuelo.
★★★★★
November 1, 2024
Original
Good service from Consuelo Vega
Translation
Buena atencion de Consuelo Vega
★★★★★
November 1, 2024
Original
Excellent treatment, speed and professionalism. Thank you
Translation
Excelente trato, rapidez y profesionalismo. Gracias
★★★★★
November 1, 2024
Original
Excellent service from Consolation, very good attention.
Translation
Excelente servicio por parte de consuelo, muy buena atencion.
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent service from Ms. Consuelo at checkout
Translation
Excelente servicio por parte de la Srita Consuelo en checkout
★★★★★
Local Guide November 1, 2024
Original
Excellent service from Consuelo and the service guys at Gdl. He solved our problems with the interaction of the bank and everything turned out positive
Translation
Excelente atencion por Consuelo y los chicos de atencion en Gdl. Nos soluciono los problemas con la interaccion del banco y todo salio positivo
★★★★★
November 1, 2024
Original
You always see all kinds of comments at car rental agencies, but for us it is the fourth time we have used Europcar (and first in this branch) and it has always been excellent for us, we have never had problems with the vehicle, with the service. , with the return of the guarantee, with nothing. Even on this occasion, when we returned the truck to them, it had a slight dent on the bottom, they asked us if it already had it, the truth is we hadnt even noticed... But when we checked it in the system, they very honestly told us not to worry, that it already had the blow Very friendly and excellent experience.
Translation
Siempre en las agencias de renta de autos ves tooodo tipo de comentarios, pero para nosotros es ya la cuarta vez que usamos Europcar (y primera en esta sucursal) y sieeempre nos ha ido excelente, jamas hemos tenido problemas con el vehiculo, con la atencion, con la devolucion de la garantia, con nada. Incluso en esta ocasion al devolverles la camioneta tenia un golpecito por abajo, nos preguntaron si ya lo tenia, la verdad nosotros ni nos habiamos percatado... Pero al revisarlo en sistema, muy honestamente nos dijeron que no nos preocuparamos, que si tenia ya el golpe. Muy amables y excelente experiencia.
★★★★★
November 1, 2024
Original
Very good attention. PEDRO NUNEZ excellent service.
Translation
Muy buena atencion. PEDRO NUNEZ exelente servicio.
★★★★★
November 1, 2024
Original
Consuelo took great care of us, she is very friendly and efficient.
Translation
Consuelo nos atendio muy bien, es muy amable y eficiente
★★★★★
November 1, 2024
Original
Very good service from the young Pedro who gave us the vehicle in the morning, everything was perfect, the car did not fail at all since he explained everything to us in detail, I thank him for his kindness, it is the branch in which they have served me best
Translation
Muy buen servicio por parte del joven Pedro que nos entrego el vehiculo en la manana todo estuvo perfecto, el auto no fallo para nada ya que nos explico detalle de todo , le agradezco su amabilidad es la sucursal en la que mejor me han atendido
2 helpful
★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent service from the young Pedro who gave us the car in the morning, he answered all our questions and helped us with all our luggage. In the years we have been renting, it is the best service and kindness that my family and I have received. We would rent again. without hesitation
Translation
Excelente servicio de parte del joven Pedro que nos entrego el auto en la manana, nos resolvio todas nuestras dudas y nos ayudo con todo nuestro equipaje,de anos que tenemos rentando es el mejor servicio y amabilidad que hemos recibido mi familia y yo volveriamos a rentar sin dudarlo

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