Enterprise Alquiler de Coches y Furgonetas - Guadalajara in Guadalajara

3.1
★★★☆☆
(67 reviews)

?Quieres alquilar un coche o una furgoneta cerca de Guadalajara? Tanto si alquilas por ocio como por negocios o porque necesitas un vehiculo de sustitucion, Enterprise te ofrece coches y furgonetas de alquiler por dias, semanas o periodos largos, con unas tarifas excelentes. Contamos con una amplia gama de vehiculos modernos para satisfacer todas tus necesidades de alquiler. Ademas, tenemos un excepcional servicio de atencion al cliente, que nos enorgullece, y que te garantiza una maravillosa experiencia de alquiler. Porque alquilar con Enterprise es facil, sin contratiempos y sin costes ocultos.

Working Hours

Tuesday 8 AM-6 PM
Wednesday 8 AM-6 PM
Thursday 8 AM-6 PM
Friday Closed
Saturday 9 AM-1 PM
Sunday Closed
Monday 8 AM-6 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 655 79 87 91 enterprise.es

Address

C. Lepanto, 2

19004 Guadalajara

Plus Code: JRG4+CG Guadalajara, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

3.1
★★★☆☆
67 reviews

Rating Distribution

5 stars
30 (44.8%)
4 stars
5 (7.5%)
3 stars
3 (4.5%)
2 stars
1 (1.5%)
1 star
28 (41.8%)

Most Mentioned

office 7 stars 5 insurance 5 security deposit 4 punctual 3 afternoon 3 return 2 signature 2 trade 2 rental agreement 2
Featured Review
★★★★★
November 20, 2024
Original

Muy bien todo, el chico que me atendio super amable y atento y el coche super bien. Muy contenta

Translation

Everything was very good, the guy who helped me was super friendly and attentive and the car was super good. Very happy

Featured Review
★★★★★
November 13, 2024
Original

Esta manana he tenido un problema con un coche electrico y se han comportado conmigo de manera sublime. Gracias de verdad por la ayuda. Un cordial saludo

Translation

This morning I had a problem with an electric car and they behaved with me in a sublime way. Really thanks for the help. A cordial greeting

Featured Review
★★★★★
November 2, 2024
Original

Excelente atencion al cliente en este establecimiento. Tuve un inconveniente en otro local en Sants donde no pudieron ofrecerme ninguna solucion, pero Miguel aqui se esmero en ayudarme en todo lo que necesitaba para resolver la situacion. Un verdadero profesional y un gusto tratar con personas asi. Muy recomendable

Translation

Excellent customer service at this establishment. I had a problem at another location in Sants where they could not offer me any solution, but Miguel here went out of his way to help me with everything I needed to resolve the situation. A true professional and a pleasure to deal with people like that. Highly recommended

Featured Review
★★★★★
October 1, 2024
Original

Tanto Miguel como Yoya, me atendieron muy bien, y el coche de sustitucion que me dieron genial y perfecto. Excelente sitio de renting con gran fiabilidad. Gracias

Translation

Both Miguel and Yoya treated me very well, and the replacement car they gave me was great and perfect. Excellent rental site with great reliability. Thank you

Featured Review
★★★★★
June 1, 2024
Original

Alquilamos una furgoneta 1 dia de 12 metros en Sevilla para dejarla en Guadalajara, tuvimos un cargo de un seguro de mas que no contratamos pero a la hora de dejar la furgoneta en la oficina de Guadalajara, Miguel Angel nos atendio super bien y nos hizo el reembolso, tanto de ese cargo como el de la fianza completa. Gracias!

Translation

We rented a 12 meter van for 1 day in Seville to leave it in Guadalajara, we had an extra insurance charge that we did not take out but when it came time to leave the van at the Guadalajara office, Miguel Angel took great care of us and gave us the refund of both that charge and the full deposit. Thank you!

1 found this helpful
Featured Review
★★★★★
April 4, 2024
Original

Muy buen trato, me dieron el coche que alquile antes y me dieron uno de gama bastante superior, lo entregue fuera de horario de comercio y al dia siguiente me llamaron para decirme que estaba todo bien y ver como habia sido mi experiencia, francamente un 10

Translation

Very good treatment, they gave me the car I had rented before and they gave me one of a much higher range, I delivered it outside of business hours and the next day they called me to tell me that everything was fine and to see how my experience had been, frankly a 10

Review photo
1 found this helpful
Featured Review
September 24, 2023
Original

Dado que la puntuacion mas baja es una estrella, siento no poder tener la opcion de poder notar con 0 estrellas, incluso negativo. La falta de puntualidad, atencion al cliente y ausencia de seriedad de esta sucursal y por ende de la firma. Debi no hacer caso omiso de la cantidad de opiniones negativas. Ese fue mi unico error. Tras mas de 30 anos alquilando mas de un centenar de vehiculos este es sin duda no solo el peor sino inigualable.

Translation

Since the lowest rating is one star, I am sorry that I cannot have the option of being able to rate with 0 stars, even negative. The lack of punctuality, customer service and lack of seriousness of this branch and therefore of the firm. I should have not ignored the amount of negative opinions. That was my only mistake. After more than 30 years renting more than a hundred vehicles, this is without a doubt not only the worst but unmatched.

3 found this helpful
Featured Review
July 24, 2021
Original

Oficina sin principios ni valores, no le interesa dar servicio al cliente, solo recaudar!! Tuve una averia con mi coche y mi seguro me tramito, con esta empresa el vehiculo de sustitucion, con mi seguro fantastico un 11, me reservaron el vehiculo .....He utilizado 2 dias el vehiculo y lo devolvi....limpio y con su deposito tal como me lo dieron....me recoge la llave otra persona, que no fue quien me lo entrego..me digo ya esta...que me quedara tranquila...ya se encargaba!! y por la tarde me llama esta persona, para decirme, que tenia que haberlo entregado a las 11hrs. Y no a las 13 HRS, que fue cuando lo recogi!! Asi que me cobran 1 dia mas de penalizacion... Es decir 3 dias y tambien cobran de mi seguro, otros 3 dias!! Que os parece??? Y solo disfrute 2 dias!!! Y me cobran a mi y a mi seguro, mi opinion, NO ALQUILAR AQUI!!! Sinverguenzas!!

Translation

Office without principles or values, not interested in providing customer service, only collecting!! I had a breakdown with my car and my insurance was processed, with this company the replacement vehicle, with my fantastic insurance an 11, they reserved the vehicle for me... I have used the vehicle for 2 days and I returned it... clean and with your deposit just as they gave it to me... someone else picks up the key, who was not the one who gave it to me... I tell myself that's it... I should rest assured... he'll take care of it!! and in the afternoon this person called me to tell me that I had to deliver it at 11am. And not at 13 HRS, which was when I picked him up!! So they charge me 1 more day of penalty... That is, 3 days and they also charge from my insurance, another 3 days!! What do you think??? And I only enjoyed 2 days!!! And they charge me and my insurance, my opinion, DO NOT RENT HERE!!! Scoundrels!!

Review photo
10 found this helpful
★★★★★
November 24, 2024
Original
★★★★★
November 17, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
Miguel helped me, excellent service, highly recommended...!!!
Translation
Me atendio Miguel, excelente atencion, muy recomendable...!!!
★★★★★
Local Guide October 1, 2024
Original
Preowned vehicles in good condition
Translation
Veiculos seminuevos en buen estado
★★★★★
September 1, 2024
Original
★★★★★
Local Guide August 1, 2024
Original
★★★★★
July 1, 2024
Original
Ok but the refund of the deposit takes a long time, 6 days with my money I dont like it, its a long time.
Translation
Ok pero la devolucion de la fianza Tarda mucho, 6 dias con mi dinero no me gusta, es mucho tiempo.
★★★★★
Local Guide July 1, 2024
Original
GOOD
Translation
Bien
June 1, 2024
Original
Informal, to say the least. Terrible customer service.
Translation
Informales, como poco. Atencion al cliente pesima.
★★★★★
Local Guide April 1, 2024
Original
Brilliant
Translation
Genial
April 1, 2024
Original
One star for not being able to place any, with a reservation a week in advance processed by my insurance, you arrive to pick up the vehicle and or surprise they do not have any vehicle available either for me or for the three people who were in front of us, the solution was that we went to Pick it up in Alcala de Henares, embarrassing, I meet them to bring the vehicle the next day and or surprise again the car is not there, it will be there an hour later, you ask for explanations, they sweat their noses, by the way, an hour later the car was not there either My insurance canceled the reservation and Avis, by the way, had 0 problems.
Translation
Una estrella por no poder poner ninguna,con una reserva con una antelacion de una semana tramitada por mi seguro llegas a recoger el vehiculo y o sorpesa no tienen ningun vehiculo disponible ni para mi ni para las tres personas que estaban delante nuestro,solucion que fuesemos a recogerlo a alcala de henares,vergonzoso quedo con ellos para que traigan el vehiculo al dia siguiente y o sorpresa otra vez el coche no esta ,estara una hora mas tarde, pides explicaciones les suda las narices , a por cierto una hora despues tampoco estuvo el coche,cancela la reserva mi seguro y a Avis por cierto 0 problemas.
★★★★★
April 1, 2024
Original
Local Guide March 1, 2024
Original
They care little about building a client base. They only see the short term of making cash and if you dont come back because they SCAM you, they are left so wide. Some scoundrels who make a terrible representation of the firm in Guadalajara and Alcala de Henares.
Translation
Les importa bastante poco hacerse con una cartera de clientes. Solo ven el corto plazo de hacer cash y si no vuelves porque te ESTAFAN, se quedan tan anchos. Unos sinverguenzas que hacen una pesima representacion de la firma en Guadalajara y Alcala de Henares.
February 1, 2024
Original
I put a star because you cant put 0. On December 3rd I hired and paid the rental of a 7-seater vehicle for December 31st. This vehicle was going to be used to transport a family made up of a couple, 2 small children and 2 elderly people, aged 83 and 85, to another town to celebrate New Years Eve with the rest of the family. We arrived to get the car at 11:30 a.m. and it was closed, we waited until 12:30 p.m. and seeing that no one showed up we called both the cell phones informed at the door and the Enterprise Headquarters, where they confirmed that it must be open, and they told us. They confirmed the reservation. Arriving at 1:30 p.m., we left. Finally we had to stay, since our car has 5 seats and we couldnt leave anyone alone. We were left without a family dinner thanks to the indecency of the staff working in the Guadalajara office. Just unfortunate
Translation
Pongo una estrella pprque no se puede poner 0. El dia 03 de diciembre contrate y pague el alquiler de un vehiculo de 7 plazas para el dia 31 de diciembre. Este vehiculo se iba a utilizar para desplazar a una familia compuesta por una pareja, 2 ninos pequenos y 2 ancianos de 83 y 85 anos, hasta otra poblacion para celebrar la Nochevieja con el resto de familia. Llegamos a por el coche a las 11.30h y estaba cerrado, espramos hasta las 12.30 h y al ver que nadie aparecia llamamos, tanto a los moviles informados en la puerta, como a la Central de Enterprise, donde nos confirmaron que debia esta abierta, y nos confirmaron la reserva. Llegadas las 13.30h, nos fuimos. Finalmente tuvimos que quedarnos, ya que nuestro coche tiene 5 plazas y no podiamos dejar a nadie solo. Nos quedamos sin cena familiar gracias a la indecencia del personal que trabaja en la oficina de Guadalajara. Simplemente lamentable
2 helpful
Local Guide December 1, 2023
Original
Unfortunately, be careful about renting here, we rented 1 Opel van for a week, on our return it stopped for apparently no reason and without giving any warning, causing us to lose hours since it would not start and we had to ask for assistance. They took us to the office to return it and told us that they would compensate us for the inconvenience with a refund of 70 of the almost 300 we paid. 2 months later they tell us that it is our fault for not putting Adblue in it (which in the 1200km we drove, the van did not warn us nor did it have any indicator that would say if it was full or not) and they leave us without compensation of 70 and they also leave us They claim 233 because according to them it is our fault...Never again with Enterprise!!!!
Translation
Lamentable, ojo con alquilar aqui, alquilamos durante una semana 1 furgoneta Opel, al retorno se nos paro sin motivo aparentemente y sin dar ningun aviso, haciendonos perder horas ya que no arrancaba y tuvimos que pedir asistencia. Nos llevaron a la oficina para devolverla y nos dijeron que nos compensarian las molestias con la devolucion de 70 de los casi 300 que pagamos. 2 meses despues nos dicen que es culpa nuestra no por ponerle Adblue (cosa que en los 1200km que realizamos, la furgoneta no nos aviso ni tenia ningun indicador que dijera si estaba lleno o no) y nos dejan sin compensacion de 70 y ademas nos reclaman 233 por que segun ellos es nuestra culpa...Nunca mas con Enterprise!!!!
2 helpful
★★★
Local Guide December 1, 2023
Original
★★★★★
December 1, 2023
Original
Local Guide December 1, 2023
Original
★★★
Local Guide December 1, 2023
Original
Very good attention. Good instructions about the car they left us. The only thing is that they should check that a Renault CAPTUR cannot use 12 liters per 100 kilometers, before delivering it. Thank goodness we only did a little over 200 km. If it reaches 1000, the Captur costs us more than a Maseratti.
Translation
LA atencion muy buena. Buenas indicaciones acerca del coche que nos dejaron. Lo unico es que deberian comprobar que un Renault CAPTUR no puede gastar 12 litros cada 100 kilometros, antes de entregarlo. Menos mal que solo hicimos poco mas de 200 kms. que si llegan a ser 1000 nos cuesta el Captur mas que un Maseratti.
Local Guide December 1, 2023
Original
The person there totally ignored giving me any attention. He told me to call the phone number at the Alcala de Henares office and that they would inform me there. To throw him out.
3 helpful
★★★★★
December 1, 2023
Original
Excellent service, all vehicle rental information was received correctly, car in good condition
Translation
Excelente atencion, toda la informacion del alquiler del vehiculo se recibio correctamente, coche en buenas condiciones
Local Guide December 1, 2023
Original
There is no one, it is very difficult for them to attend to you and they do not have a fleet of vehicles
Translation
No hay nadie, te cuesta mucho que te atienda y no tienen flota de vehiculos
2 helpful
★★★★★
December 1, 2023
Original
Miguel assisted us and the experience was positive, he is a worker who put all the resources at his disposal to help us with our problem, finding a solution. Thank you for the quality of service,
Translation
Nos atendio Miguel y la experiencia fue positiva, es un trabajador que puso todos los recursos a su alcance para ayudarnos con nuestro problema, consiguiendo una solucion. Gracias por la calidad del servicio,
December 1, 2023
Original
Unprofessional treatment, you hire a car at a certain time and they are not at the agreed time. Instead of trying to correct the incident, they make it worse by committing to being at a place and time and they dont show up either. When you try to contact them they do not answer the phone, I do not recommend it.
Translation
Trato poco profesional, contratas un coche a una hora determinada y no estan a la hora acordada. En vez de la intentar subsanar la incidencia lo empeoran comprometiendose a estar en un lugar y hora y tampoco aparecen. Cuando intentas contactar con ellos no responden al telf, no lo recomiendo.
2 helpful
★★★★
Local Guide December 1, 2023
Original
★★★
Local Guide December 1, 2023
Original
Little variety
Translation
Poca variedad
Local Guide December 1, 2023
Original
I was there for a long time and there was no one to attend. I left out of boredom, the rest had no idea.
Translation
Estuve un buen rato y no habia nadie para atender. Me fui por aburrimiento, lo demas ni idea.
1 helpful
★★★★★
December 1, 2023
Original

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