Derby in Guadalajara

Pesimo servicio. Pedi los requisitos por telefono porque me quedaban a 40 min, para que al final no me quisieran rentar el auto porque el domicilio de mi estado de cuenta no coincidia con mi domicilio de la INE... lastima que tuve que dar la vuelta en lugar de decirmelo por telefono y todavia el senor me dice que de seguro si me dijeron pero que yo no entendi.. pesimo servicio.

Best prices and service in town

I would recommend Derby rental car even though they are in the city and not at the airport. We rented over the Thanksgiving holiday in November 2022. They had a driver waiting to pick us up at the airport when we arrived. The car was in an airport parking lot waiting for us. So that part was great. I communicated in email with Jaime at Derby several times before we arrived to ensure our car would be ready to confirm the total prices of our reservation was all we would pay. To my surprise and my delight, there was absolutely no demands from Derby that we buy more insurance or pay a higher rate when we got the car. We've experience these unpleasant surprises with nearly all other rental car companies in Mexico and do not appreciate how they do business. But Derby did not do that to us, so my thanks to their management. The car we got was obviously not "new", but it was in OK condition. Just be sure you inspect all damages and have them marked on their "condition" sheet when you get your car. We didn't have any unexpected problems when we turned the car in. All went smoothly. The only complaint I would have is that this car had about 60,000 miles on it and the tires were very worn. I'm assuming the tires were the original ones. Derby needs to put new tires on their cars every 40,000 miles or so.

Excellent experience and hablan ingles. Jaime was very clear about the whole rental process and fees. Our car was new and clean and everything worked perfectly. The price was very good and the drop off process was very fast. This place is easy to get to and the owner and staff are very nice. Highly recommend, especially to Americans.

Americans look no further. Jaime and his staff are always attentive and offer great cars fully insured at a great price. I have rented twice from them and it's always a smooth process. Thank you!

February 2022 De nuevo Jaime responde con much professionalita. Me da mucho gusto poder comunicarme con el y te quita de dudas con respondiendo sobre situaciones que son en el momento muy importantes! Muchas gracias Jaime por el buen trabajo que tu y tu equipo hacen. March 2021 First and foremost I am a frequent traveller. I have rented pretty much all over the US, Canada and Mexico. Renting a car can be frustrating because of all the upsale most rental places want to do for insurances and extra services and add fear mongering and high deductibles and high deposits just to rent a vehicle. This place gave me the best prices within a metropolitan area. They didn't try and upsell the insurance. They were upfront with what the insurance covered miles/km on the vehicle. The pricing and the flexibility if I was an hour or so late. Jaime was cool and collected and when he offered VEHICLE DROPOFF at my location that was the highlight. I immediately booked with him the 15 person van and set aside a second rental once that one was over. They called me once they were in the area to hand over on both vehicle both time. They were within minutes of our set time. Bravo Derby Team... De verdad que se la rifan bien chido en obtener clientes. Y por seguro ya van a tener otro cliente leal. Muchisimas gracias a su equipo de profesionales en facilitar las dos rentas.

Super friendly, honest, upfront, helpful, what a car rental agency should be. Will be using them again. Jamie is a star.

Absolutely excellent experience with Jaime. Professional courteous and flexible for our plans. The car was perfect for our 200km round trip. Jaime also speaks perfect English