Turisprime Aeropuerto Tenerife Sur in Granadilla de Abona

A cheap car hiring service but also a really bad one. We couldn't delay our dropp off time even though our flight had been delayed and we notified the company in advance. Also, no one answered to the telephone number given on their website (or my emails). Their personnel in the physical location was also very unfriendly, and were trying to sell additional insurance and charged a deposit fee that was not part of the initial deal. 1/5.

I was quite worried about my booking after having read the comments here, nice surprise in the end. Just pay attention to where you can take the shuttle outside the airport, on your left when you exit from the arrivals gates.

We actually have nothing bad to say about Turisprime! The rented car, an Audi A1 (slight upgrade from the booked VW Polo), was clean, had all the extras we cared for (Android Auto/Apple Car Play, nice AC, good brakes, working wipers and wiper fluid). There were some light scratches, but nothing too bad, considering the car had already done 55.000 km on the island. The tyres were slightly worn, but we had no problems whatsoever in sandy and even wet conditions. The Audi was also pretty efficient on fuel, considering the layout of the island. The service we received at the rental station was friendly and efficient. We arrived a little later than expected, but the clerk told us on the phone that they would hold the car for up to six hours (if I'm not mistaken). After a little waiting time, we left a 350 Euro deposit and declined any offers for additional coverage, as we hat booked the car via a German intermediary offering to cover any expenses in case of accidents etc. If anything, we had to wait a bit for the transfer from the airport, but the bus ride itself was comfortable and quick. Return was also super easy and convenient. We left the car with a full tank and the guy from Avis checked for any damages (of which there were none, at least no additional ones) and told us that we would get our deposit back in a couple of days. Two days later, I had the 350 Euros back on my bank account. After reading other reviews I wasn't so sure about Turisprime, but we didn't have any problems at all, so maybe they finally took it to heart =)

Missold, the agent asked us if we would like to pay an extra EUR50 for full cover, we declined as we already had insurance in place. He then explains that they need a credit card and they need to put a hold on our card whilst the rental is out, as is standard practice, we then found that he charged our card for the full cover, despite us declining it. This was reported to the help desk and no refund offered. I would avoid this company. I understand why it is so poorly reviewed.

One counter for 40 persons. Waiting time for shuttle 30 min waiting time for rental car 1,5h

If you're reading this I'm BEGGING you to not rent a car here, it was a literal nightmare for us. First we had already paid for an additional insurance when we booked the car online months ago but when you get to the desk they tell you it is not enough and that you risk being debited 2000EUR if you don't pay for another insurance etc so you end up paying 100EUR more for a week because you know that if you don't pay they'll make you regret it. But that's not the worst. The first day with the car a signal went off because the tires were too flat so we had to go to a gas station and filled them up ourselves. Why didn't the agency checked that before renting the car ? Two days later the car broke down for no reason. We called and they sent a mechanic to pick it up, but nothing was done to give us a new car. After endlessly calling them, Turisprime said they were sending us a taxi to take us to the agency and get a new car. It came 2 hours later (we were in the sun in the heat and they didn't update us on anything in the meantime) and it took us to the Airport North, but once we got there, the person at the Avis desk told us that they made a mistake sending us here and that there was no car waiting for us. We then called Turisprime for the 50th time asking for another taxi to got to the agency in the south (1 hour away by car) and they simply said no. Why ? Absolutely no reason. We called again and again and trust me I've never been talked so badly in my whole life. Their staff was literally insulting us and yelling for no reason although we had been without a car for 7 hours now. We then paid a bus ticket to get to the agency in the South (1h30 by bus) and once we got there no one helped or seemed to care about the problem. We got a new car (at 9:30pm when the first car broke at 12am...) but we didn't get any compensation, they didn't accept to refund the day we just lost, they didn't pay for our bus tickets they just didn't care. Honestly you should run as far away as you can from this company, it will ruin your trip. I'm still blown away by how they treated us, absolutely scandalous.

This has been one of the most horrible experience of my life, would not recommend under any circumstances. We rented a car in Tenerife through Turisprime (which is a group of AVIS) with full insurance paid. The car was new according to them. On day 10 of our 15 days trip, the engine of the car broke in the middle of the highway with no warnings on the car whatsoever, and then took fire. We were lucky to exit the car quick enough and be alive. There has been no help from AVIS at all (did not come to pick us on the highway although said that they will) and then they did not gave us a replacement car. They also charged us 2000 euros although having the full insurance. They told us that they would give us a report from the garage 2 days after the incident to clarify the reason of the incident, and reimburse us if it was not our responsibility (which it isn't). We are now 1 month far and we still have not received any report. They are not returning our calls, nor responding to our emails. They are completely ignoring us. Such an unprofessional and dangerous company.

Firstly, there is no office in the airport (we asked), nor do they answer phones, nor are their pickup directions useful. Here's what you do, exit airport and turn left and go back along the 'A' busses, starts in the 40s, keep going down to A6, the shuttle bus is every 30 minutes. Few minutes on shuttle to their office where they'll offer you insurance, take it. The island is full of crazy tourists who can't drive well, even if you can, this is EUR7/day. On drop off it's very easy, just refuel on way, drive in to carpark following signs for car return, take keys into office, they quickly ask where car is and if you refuelled, if any issues/problems, and you're done. Conclusion, it's quick and easy, shame they don't put this shuttle bus information in the pickup instructions