Enterprise Alquiler de Coches y Furgonetas - Estacion De Gijon in Gijon
3.7
★★★★☆
(223 reviews)
?Quieres alquilar un coche o una furgoneta cerca de Gijon Train Station? Tanto si alquilas por ocio como por negocios o porque necesitas un vehiculo de sustitucion, Enterprise te ofrece coches y furgonetas de alquiler por dias, semanas o periodos largos, con unas tarifas excelentes. Contamos con una amplia gama de vehiculos modernos para satisfacer todas tus necesidades de alquiler. Ademas, tenemos un excepcional servicio de atencion al cliente, que nos enorgullece, y que te garantiza una maravillosa experiencia de alquiler. Porque alquilar con Enterprise es facil, sin contratiempos y sin costes ocultos.
Working Hours
Monday
8 AM-9 PM
Tuesday
8 AM-9 PM
Wednesday
8 AM-9 PM
Thursday
8 AM-9 PM
Friday
9 AM-1 PM
Saturday
9 AM-5 PM
Sunday
9 AM-5 PM
Location
Business Features
From the business
- Identifies as women-owned
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 985 15 41 00 enterprise.esAddress
Estacion De Tren Sanz Crespo, Calle Bohemia, 6
33207 Gijon
Plus Code: G8QF+3Q Gijon, Spain
Photo Gallery
Featured
By owner
Street View & 360deg
3.7
★★★★☆
223 reviews
Rating Distribution
5 stars
118 (52.9%)
4 stars
33 (14.8%)
3 stars
12 (5.4%)
2 stars
4 (1.8%)
1 star
56 (25.1%)
Most Mentioned
office
21
price
16
rental agreement
9
return
6
stars
6
insurance
5
phone
5
pay
5
security deposit
4
key
4
Featured Review
★★★★★
August 25, 2024
Original
Un trato absolutamente esquisito y profesional por parte de Jose Luis, tuvimos un pequeno fallo en la reserva y se volco totalmente para solucionarlo lo mas rapido posible para que pudiesemos tener nuestro coche y aprovechar el dia. Cuando vuelva a Gijon repetire con ellos sin dudar.
Translation
Absolutely exquisite and professional treatment from Jose Luis, we had a small mistake in the reservation and he went out of his way to solve it as quickly as possible so that we could have our car and take advantage of the day. When I return to Gijon I will repeat with them without hesitation.
Featured Review
★★★★★
June 26, 2024
Original
Very happy with this service 5* Marco + staff looked after us again highly recomend this office thank you see you soon, thank you
Featured Review
★★★★★
April 21, 2024
Original
I had a great experience with Enterprise. The pick up was very efficient and the staff were friendly, speaking perfect English. The car itself was modern and a pleasure to drive. The drop off in Santander was also straightforward and my deposit was returned in full two days later. I would highly recommend renting a car from them for exploring Asturias and Cantabria.
Featured Review
★★★★★
April 5, 2024
Original
Exceptional service and super friendly staff. Would definitely rent from them again!
Featured Review
★★★★★
August 3, 2023
Original
Simply an outstanding experience, both with the cars and the personnel. Just as expected of every Enterprise office. I just love the way you guys walk us customers to our rented vehicles and show us everything.
1 found this helpful
Featured Review
★★★★
February 22, 2023
Original
Good service, BUT dont expect to get the car u ordered...because they are not sync with all the online companies. They will give u what they have.
Featured Review
★★★
June 16, 2022
Original
Regular
Featured Review
★★★★
April 23, 2022
Original
Very kind staff but too long waiting time
★★★★★
November 28, 2024
Original
★★★★★
Local Guide
November 26, 2024
Original
I have rented vans several times and everything was great.
Translation
He alquilado varias veces furgonetas y todo de maravilla
★
November 10, 2024
Original
Very badly. Disgraceful treatment, I rented a van for a move and signed a contract that added that there was damage to the passenger side window. The next day when I returned the vehicle there was no problem, but a month and a half later I received an email asking for 1,000 plus the 200 deposit because there was another crack. You ask them for photos and they dont send them to you, you ask them for insurance and they dont send them either. They want to profit because all insurance companies cover the change of moon with the insurance.
Translation
Muy mal. Trato lamentable, alquile una furgoneta para una mudanza y firme un contrato donde anadia que habia dano en luna zona del copiloto. Al dia siguiente cuando devolvi el vehiculo no hubo problema, pero al mes y medio me llego un correo pidiendome 1000 mas la fianza de 200 porque habia otra raja. Les pides fotos y no te las mandan, les pides el seguro y tampoco. Quieren lucrarse porque todos los seguros cubren el cambio de luna con el seguro.
★
Local Guide
November 10, 2024
Original
When it was time to return the car, the office was closed, not even an indication of where to leave the car, a phone number that you called and they didnt pick up or answer you...an odyssey. I wouldnt even give one star. I asked the offices that were open and the staff at the station where the cars were left. There is nothing marked. They are left in a parking lot that is completely unlit, totally dark and very bad looking, which is full of different cars from different companies. There were people in the dark who did not invite people to get out of the car with suitcases, etc. Then came the attempt to charge me for some scratches on the entire front that were never made and were already there when I picked them up in Zamora, where the girl who helped me neither asked for an identity card nor a driving license, she was only interested in the card. from the bank. He didnt move from his counter, nor did he tell me anything about the car...Be very careful with Enterprise. Never again, a thousand times better Sixt without a doubt, and I rent cars very frequently for my work.
Translation
A la hora de devolver el coche, oficina cerrada, ni una indicacion de donde dejar el coche, un telefono que llamas y no te lo cogen ni te atienden una odisea. No pondria ni una estrella. Pregunte a las oficinas que habian abiertas y personal de la estacion donde se dejaban los coches. No hay nada senalizado. Se dejan en un parking totalmente sin iluminacion, oscuro total y muy mala pinta, que esta lleno de los distintos coches de las distintas empresas. Habia gente en la oscuridad que no invitaba a bajar del coche con maletas etc. Luego ha llegado el intento de aplicar cargos por unos aranazos en toda la parte delantera que nunca se hicieron y estaban ya al recogerse en Zamora, donde la chica que me atendio ni me pidio carnet de identidad, ni de conducir, solamente le interesaba la tarjeta del banco. Ni se movio de su mostrador, ni me dijo nada del coche Mucho cuidado con Enterprise. Nunca mas, mil veces mejor Sixt sin ninguna duda, y alquilo coches con mucha frecuencia por mi trabajo.
★★★★★
Local Guide
October 1, 2024
Original
I was a little scared after reading those negative opinions but for me it was a very good experience. The guy in the office was very very kind, he explained everything to me in detail, we signed very quickly and in two minutes I already had the keys. I returned the keys after the office closed and three days later I received my deposit of 200 (with Avis, for example, I had to wait a month!). Highly recommended.
Translation
Tenia un poco de miedo despues de haber leido esas opiniones negativas pero para mi era una experiencia muy buena. Muy muy amable el chico de la oficina, me explico todo en detalles, firmamos muy rapido y en dos minutos ya tenia las llaves. Devolvi las llaves despues de la cierre de la oficina y tres dias despues ya recibi mi fianza de 200 (con avis, por ejemplo, tuve que esperar un mes!). Muy recomendable.
★★★★★
Local Guide
October 1, 2024
Original
★★★★★
Local Guide
October 1, 2024
Original
★★★★★
October 1, 2024
Original
The 5 stars are not for the company. Im sorry, but with the passage of time (I have been a customer for a long time) this company is getting worse by leaps and bounds in terms of its management in terms of vehicles and availability... The 5 stars, and 6 if any, are for the sufferers of this Kaos (it is with C but in this case it is with K, due to its enormity) are the office employees, in this case Gijon (who for information from the gurus Madrid is no longer that seaside town it used to be with 4 lost tourists who rented a car from time to time) that receives waves of tourists and visitors who cannot live without a car under their... buttocks. I have witnessed firsthand the daily STRUGGLE that these suffer, enduring screams... anger and even veiled and not so veiled threats... As an example, my reservation was made through the website with my Emerald customer number (sounds good but its worthless), with my details confirmed, already paid and with a credit card provided and a regular customer... booked for 11 and picked up at 2 p.m. and not the reserved car... although there was a better one, but not the one I asked for. I sympathize and I am also unemployed (at that moment... dont believe in others I do something... a little but something) and instead of protesting and bothering, with good reason that is... I dedicated myself to calming down and saying that there was no problem. .and all to see at that moment the attempt of revolt that several clients seemed to want to start... Today, much later, I went to a procedure that had been pending... and in the tranquility they treated me as always... wonderfully. All those who work there have great human capital that this company should not even know what it has and what makes that business survive there. Marcos Eduardo, especially thank you, it was not the fact of your management that is appreciated, but the will to do well and fix mistakes regardless of who had or had made them. Thank you and best regards.
Translation
Las 5 estrellas no son para la empresa.. Lo siento,pero con el paso del tiempo (soy cliente de hace tiempo) esta empresa esta empeorando a pasos agigantados en lo referente a su gestion en lo que a vehiculos y disponibilidad se refiere... Las 5 estrellas,y 6 si hubiera o hubiese,son para los sufridoresde este Kaos (es con C pero en este caso es con K, por su enormidad) son los empleados de la oficina,en este caso Gijon ( que para informacion de los gurus de Madrid ya no es aquel pueblo marinero que era con 4 turistas perdidos que alquilaban un coche de vez en cuando) que recibe oleadas de turistas y visitantes que no pueden vivir sin un coche debajo de sus...posaderas. He asistido en primera persona a la LUCHA diaria que sufren estos aguantando gritos..cabreos e incluso amenazas veladas y no tanto... Como ejemplo,mi reserva hecha por la pagina con mi numero de cliente Emerald (suena bien pero no vale para nada),con mis datos confirmados,ya pagado y con tarjeta de credito aportada y cliente habitual...reservado para las 11 y recogido a las 14 horas y no el coche reservado..aunque si otro mejor,pero no el que pedi. Me solidarizo y ademas soy un desocupado (en ese momento..no creais en otros hago algo..poco pero algo) y en vez de protestar y molestar,con razon eso si.. me dedique a calmar y decir que no habia problema..y todo por ver en ese momento el conato de revuelta que varios clientes parecian querer empezar... Hoy mucho despues,me pase a una gestion que habia quedado pendiente..y en la tranquilidad me atendieron como siempre..de maravilla. Son todos los que ahi trabajan un gran capital humano que esta empresa ni debe saber que tiene y que hace que ese negocio sobreviva ahi. Marcos Eduardo,en especial gracias,no fue el hecho en si de tu gestion que es de agradecer,si no la voluntad de hacer bien y arreglar los errores sin importar quien los hubiera o hubiese cometido. Gracias y saludos cordiales.
1 helpful
★★★★★
October 1, 2024
Original
Perfect experience. The van was spotless, it was from last year and its performance was exquisite. The treatment of the workers was also excellent. I will definitely repeat with them.
Translation
Experiencia perfecta. La furgoneta estaba impoluta, era del ano pasado y su funcionamiento era exquisito. El trato de los trabajadores fue excelente tambien. Sin duda repetire con ellos.
★
September 1, 2024
Original
BE CAREFUL Very unrecommended branch. We left the keys in the correct mailbox 12 hours in advance compared to the actual termination of the contract, and they charged us an extra day because (among the various versions and excuses they gave us): 1. They did not find the keys before the afternoon of the next day; 2. They didnt find the keys before two days later 2. They found the keys in another companys mailbox After going to talk to the staff and showing that we had passed through the store through the iPhone locator, the clerks began to panic and invent different versions to justify charging for an additional day. Basically they have made us pay for one more day due to the negligence of a clerk who did not look for the keys in the return box. When other potential customers warned about the scam and made sure to make a video of the return of the keys, the clerks became even more angry... I imagine it is a common practice to charge days more to those who return it during the stores closing hours. .
Translation
TENER CUIDADO Sucursal muy poco recomendable. Hemos dejado las llaves en el buzon correcto con 12 horas de antelacion en comparacion con la efectiva terminacion del contrato, y nos cobraron un dia mas porque (entre las varias versiones y excusas que nos dieron): 1. No encontraron las llaves antes de la tarde del dia despues; 2. No encontraron las llaves antes de dos dias despues 2. Encontraron las llaves en el buzon de otra compania Despues de ir a hablar con el personal y mostrar que habiamos pasado por la tienda a traves del localizador iPhone, los dependientes empezaron a entrar en el panico y inventarse versiones diferentes para justificar el cobro de un dia adicional. Basicamente nos han hecho pagar un dia mas por la negligencia de un dependiente que no busco las llaves en el buzon de devolucion. Al advertir otros posibles clientes de la estafa y de aseguraros de hacer un video a la devolucion de las llaves, los dependientes se han enfadado aun mas imagino sea una practica comun la de cobrar dias mas a quien devuelve en horario de cierre de la tienda.
1 helpful
★
September 1, 2024
Original
Terrible management by Enterprise (Maria Martinez). Having a reserved car, on which we depended on getting to the airport to return to our destination, they did not give us a car saying that they had canceled it without notifying us. Thanks to them we didnt get to the airport and we missed the plane. Not recommended.
Translation
Pesima gestion por parte de Enterprise (Maria Martinez). Teniendo un coche reservado, del cual dependia llegar al aeropuerto para volver a nuestro lugar de destino, no nos dan coche diciendo que lo han cancelado sin avisarnos. Gracias a ellos no llegamos al aeropuerto y perdimos el avion. Nada recomendable.
★
September 1, 2024
Original
I put one star because I cant put less With a reservation made a week in advance, I show up on the day and at the time I had the reservation at the counter and they tell me that they dont have a car with astonishing calm, as if that were normal and common practice in this company. In summary They are scoundrels and I do not recommend them at all.
Translation
Pongo una estrella porque no puedo poner menos Con una reserva hecha con una semana de antelacion,me presento el dia y a la hora que tenia la reserva en el mostrador y me dicen que no tienen coche con una tranquilidad pasmosa,como si eso fuera algo normal y practica habitual en esta empresa.Resumiendo son unos sinverguenzas y no los recomiendo para nada.
★
September 1, 2024
Original
THEY DO NOT DELIVERY A CAR DESPITE RESERVING IN ADVANCE. A few weeks in advance we reserved a car at the Gijon station for a full day (from 9am to 9pm). When we arrive to pick up the car they tell us that there is no availability and that, therefore, they cannot deliver any vehicle to us, without offering us any alternative or solution, such as delivering a replacement vehicle or through another agency. When asking if they will return the money they tell us yes, but they do not provide any document such as that the vehicle has not been delivered or proof of return, absolutely nothing. After insisting that I required some document, the only thing I got was a printed sheet written by the office employee, but without the support of the company or a bank that ensures that the money will be reimbursed.
Translation
NO ENTREGAN COCHE A PESAR DE RESERVAR CON ANTELACION. Con unas semanas de antelacion reservamos un coche en la estacion de Gijon para un dia completo (desde las 9am hasta las 21h). Al llegar a recoger el coche nos dicen que no hay disponibilidad y que, por tanto, no pueden entregarnos ningun vehiculo, sin ofrecernos ninguna alternativa ni solucion, como entregar un vehiculo de sustitucion o a traves de otra agencia. Al preguntar que si devolveran el dinero nos dicen que si, pero no entregan ningun documento como que no se ha hecho entrega del vehiculo ni justificante de devolucion, absolutamente nada. Tras insistencia de que exigia algun documento lo unico que consegui es una hoja impresa escrita por el empleado de la oficina, pero sin el respaldo de la empresa ni de una entidad bancaria que asegure que se va a reembolsar el dinero.
★
September 1, 2024
Original
Terrible management, they dont answer the phone or emails. They are charging me for an extra day, I dont know why I delivered it before the end time and date. Incredible
Translation
Pesima gestion, no contestan el telefono ni los correos. Me estan cobrando un dia de mas no se porque si lo entregue antes de la hora y fecha de termino. Increible
★
September 1, 2024
Original
I rented the car online to pick it up at 10 a.m., when I arrived at the station they told me that it would not be available until 12 p.m. and that due to company policy they could not notify me in advance
Translation
Alquile el coche por la web para recogerlo a las 10h, cuando llegue a la estacion me comunican que hasta las 12h no estara disponible y que por politica de empresa no podian avisarme previamente
★★
Local Guide
September 1, 2024
Original
Once the reservation is made and confirmed online, I arrive at the office on time and they tell me that they have vehicles. Fortunately there are other rental companies around. When they have cars, they work well.
Translation
Hecha y confirmada la reserva por internet, llego a la oficina a la hora y me dicen que tienen vehiculos. Afortunadamente hay otras empresas de alquiler alrededor. Cuando tienen coches, funcionan bien.
★
Local Guide
September 1, 2024
Original
I do not recommend booking with this company. Impossible to do worse. Despite having a reserved car, having the reservation confirmed by email with the reservation number, when I arrived to pick up the car, without any explanation or prior information, they did not have any car to deliver to us nor had they notified us, we found out upon arrival, annoying all the plans scheduled for that day. Putting the claim to consumption. One star for not being able to put less.
Translation
No recomiendo reservar con esta empresa. Imposible hacerlo peor. A pesar de tener un coche reservado, tener la reserva confirmada por email con numero de reserva, cuando llegue a recoger el coche, sin ninguna explicacion ni informacion previa, no tenian ningun coche para entregarnos ni nos habian avisado, nos enteramos al llegar, fastidiando todos los planes programados para ese dia. Puesta la reclamacion a consumo. Una estrella por no poder poner menos.
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