Autos Roldan in Getafe
Empresa dedicada en exclusiva al alquiler de vehiculos con conductor para sociedades o personas que desean un transportes comodo, seguro, agil y eficaz. En definitiva, ofrecemos el mejor servicio posible a la hora de planificar un viaje, bien sea de negocios o de placer. Puedes disponer de un automovil con conductor durante todo el ano, para cualquier servicio que necesites, traslado al aeropuerto, viajes de larga distancia, contratacion de vehiculos por jornadas completas, visitas turisticas, servicio para bodas, etc. No solo trabajamos a nivel nacional, tambien ofrecemos nuestros servicios en las principales ciudades europeas. Pide mas informacion sobre nuestros precios, son altamente competitivos.
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- Wheelchair-accessible car park
- Wheelchair-accessible entrance
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+34 608 25 17 77 autos-roldan.comAddress
Diseno 16
28906 Getafe
Plus Code: 8898+37 Getafe, Spain
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Oscar es un soberbio. Finalmente nuestros clientes tuvieron que tomarse dos taxis al aeropuerto, porque esta gente es muy poca profesional. El trasladista, no acepta un cambio horario de 50 minutos. El vuelo se adelanto. Incomprensible. Esto no es un trasladista. No checkea vuelo. No acepta cambio por adelantamiento horario de vuelo. ASI NO TOMARE OTRO SERVICIO DE TRASLADO
Oscar is superb. Finally our clients had to take two taxis to the airport, because these people are very unprofessional. The transfer driver does not accept a 50-minute time change. The flight was early. Incomprehensible. This is not a transfer. Does not check flight. It does not accept changes due to earlier flight times. SO I WILL NOT TAKE ANOTHER TRANSFER SERVICE
La persona que me atendio "Oscar" es sumamente mal educada. Se nota que no se dedican a traslados, por que no cumplen con ninguna funcion basica de alguien que realmente se dedica a ello. No tienen nada de profesional. Si ofrece el servicio de traslado primero debe cumplir con la verificacion de vuelos. Si el vuelo se atrasa o adelanta tiene que tener un margen de adaptacion. Se trata de un servicio tranfer privado, no regular. Segundo al tratarse de un vuelo internacional el pasajero tiene que estar 3 horas antes en aeropuerto. Se le pidio que este un poco antes porque esta muy justo con el horario y la empresa de transporte quiere imponer el horario de recogida que a ellos les parece bien. El pasajero esta pagando un servicio y no tiene porque estar especulando con si llega bien o no a tomar el vuelo, solo por un capricho de la empresa. En tercer si realmente tienen experiencia en traslados deben saber que las companias aereas tienen atrasos y adelantos y pueden modificar horarios hasta dentro de las 24. Por eso la reconfimacion de horarios se hace dentro de ese periodo y no antes. Para que esta el telefono de reconfirmacion enlel voucher? Si no sirve para reconfirmar? A caso no saben que un aereo puede sufrir modificaciones (atrasos o adelanto). Para que ofrecen un servicio que no pueden cumplir? Para ello es mejor que se pongan una agencia de taxis. Pero no de traslados, por que la logistica no la estan entendiendo.
The person who helped me "Oscar" is extremely rude. It is clear that they are not dedicated to transfers, because they do not fulfill any basic function of someone who is really dedicated to it. There is nothing professional about them. If you offer the transfer service, you must first comply with flight verification. If the flight is delayed or early, there must be room for adaptation. This is a private, non-regular transfer service. Second, since it is an international flight, the passenger has to be at the airport 3 hours before. You were asked to arrive a little earlier because it is very tight with the schedule and the transportation company wants to impose the pick-up time that seems good to them. The passenger is paying for a service and does not have to be speculating about whether or not he or she arrives safely to take the flight, just because of a whim of the company. Thirdly, if you really have experience in transfers, you should know that airlines have delays and advances and can modify schedules up to 24 hours. That is why the reconfirmation of schedules is done within that period and not before. What is the reconfirmation phone number on the voucher for? If it doesn't serve to reconfirm? In case they don't know that an airline can undergo modifications (delays or advances). Why offer a service that they cannot fulfill? For this, it is better to contact a taxi agency. But not transfers, because they are not understanding the logistics.
Num pequeno resumo, conto como tudo se passou: - Pelas 14:15 deslocamo-nos ao Hotel Plaza Espana, para levantar as malas onde ficaram guardadas apos o check out do Hotel Madrid Centro. - Pelas 14:32 aguardamos em frente da porta do hotel Madrid Centro (O transfer que nos levou inicialmente ao Hotel, nao nos deixou a porta do hotel pois informou que nao conseguiam parar derivado ao transito e para parar tinha que dar uma volta de 20 minutos, concordamos e saimos do lado contrario ao hotel, questionamos se quando o outro transfer nos fosse buscar como tinhamos de fazer. Este informou para estarmos 5 minutos antes no passeio em frente ao Hotel devido a dificuldade em parar.) - Aguardamos ate as 14:58 (estava combinado as 14:45) quando efetuei a chamada para a Autos Roldan, expliquei que ninguem tinha aparecido, este inicialmente informou de que tinha saido uma carrinha com um condutor e uma outra pessoa na carrinha, como nao entendia pediu para falar com alguem do hotel onde apos algum tempo explicou que estes tinham passado la e nao estava ninguem e foram embora e ja nao voltavam. Expliquei a moca do hotel que nao poderia ser verdade pois nao tinhamos saido do local e nao apareceu ninguem. Apos 7 min de chamada desligaram. O hotel sugeriu chamar um taxi e foi o que foi feito. Nota: Durante o tempo que esperavamos, passou na Gran Via uma carrinha Mercedes preta com um condutor nos dois sentidos. Entretanto, no tempo em que esta carrinha passou uma vez, parou uma outra com um condutor e uma rapariga ao lado do outro condutor na rua mais acima (C. de San Bernardo), mas pareciam estar meio perdidos e voltaram a fazer marcha atras e passaram mesmo a nossa frente com a rapariga a dar instrucoes ao condutor mas nao pararam), podera ter sido coincidencia mas corresponde a indicacao dada pela pessoa ao telefone...2 pessoas no veiculo. Servico para sacar dinheiro aos turistas, com pessoas completamente fora do panorama do turismo em Madrid....mais vale pagar mais e chamar um taxi ou o Uber. Esta empresa e gerida por aldraboes e pessoas desonestas que mentem com todos os dentes que tem na boca....deveriam de ser alvo de uma fiscalizacao por parte da entidade que tutela este tipo de negocio.....para esquecer....
In a short summary, I tell you how it all happened: - At 2:15 pm we went to the Hotel Plaza Espana, to collect the bags where they were stored after checking out of the Hotel Madrid Centro. - At 2:32 pm we waited in front of the door of the Madrid Centro hotel (The transfer that initially took us to the Hotel did not leave us at the hotel's door as they informed us that they were unable to stop due to traffic and to stop they had to take a 20-minute turn, we agreed and left on the opposite side of the hotel, we questioned whether when the other transfer would pick us up as we had to do. This one informed us to be 5 minutes earlier on the sidewalk in front of the Hotel due to the difficulty in stopping.) - We waited until 2:58 pm (it was agreed at 2:45 pm) when I made the call to Autos Roldan, I explained that no one had shown up, he initially reported that a van had left with a driver and another person in the van, like He didn't understand and asked to speak to someone at the hotel and after a while he explained that they had been there and no one was there and they left and weren't coming back. I explained to the girl at the hotel that it couldn't be true because we hadn't left the place and no one showed up. After 7 minutes of calling they hung up. The hotel suggested calling a taxi and that's what was done. Note: During the time we were waiting, a black Mercedes van with a driver passed on Gran Via in both directions. Meanwhile, in the time that this van passed once, another one stopped with a driver and a girl next to the other driver on the street further up (C. de San Bernardo), but they seemed to be a little lost and went back to reverse and they passed right in front of us with the girl giving instructions to the driver but they didn't stop), it could have been a coincidence but it corresponds to the indication given by the person on the phone...2 people in the vehicle. Service to withdraw money from tourists, with people completely outside the tourism scene in Madrid....it's better to pay more and call a taxi or Uber. This company is managed by fraudsters and dishonest people who lie with all their teeth in their mouths....they should be subject to inspection by the entity that oversees this type of business.....forget it... .
Totalmente recomendable. Conductores puntuales y profesionales.
Totally recommended. Punctual and professional drivers.
Took our money through BA and left us at the airport with no transport.
Conductores sin respeto ninguno por las normas de circulacion sin el mas minimo reparo en interrumpir la circulacion por sus intereses
Drivers with no respect for traffic rules without the slightest thought of interrupting traffic for their interests
Muy atentos y trato familiar, sin duda volvere a contratar.
Very attentive and familiar treatment, I will definitely hire again.
Conductores muy atentos y profesionales, muy buen servicio
Very attentive and professional drivers, very good service
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