Hertz in Faro

Initially paid around 290 for renting a car via the website. Then, the "salesman" at the rental desk of the airport slipped in premium emergency and road service insurances, which made it twice as expensive. He explained it to both of me and my partner as if it was included in the amount we already paid and was part of the deposit, rather than actual NEW expenses. So, be prepared to pay twice as much for your rental vs the amount you see on the website. Will never rent here again.

Is hertz rental company become a low level service rental company? Few years ago I would have rated Hertz at top level but after requesting 3 times copy of the rental invoice without receiving it, than writing to Hertz's management and still nothing and having waited now more than one month, the answer is no, Hertz has changed, their customer service is poor, their responsiveness is poor Something positive? Yes you can find friendly people at the counter but still do not match the hassle to deal with the poor performances

Great staff and they were very accommodating of my needing the car longer than planned.

Luis was absolutely amazing. Efficient, friendly, and incredibly helpful when we encountered some problems with our booking. The whole process was more streamlined than any rental car experience I've ever had.

Crooks! I had gone through the wisecars website, the rate being really very attractive!!!! At the end of the rental you are told that everything is ok, and finally you find a debit for an amount higher than the base rate! In the end, I paid 2.5 times more than the original price: EUR170 instead of EUR73! It's theft, my English is not perfect but I understood very well that the options would be refunded if I didn't use the toll roads, and I'm 100% sure I didn't by checking on CTT.pt with the license plate!!!!

Everything perfect. Good customer service. I rented the van and everything was great. They women at the customer service were very kind and profesional. Recommend it 100%.

Deplorable customer service. We had rented a car from Hertz in Evora with plans to return at the Hertz Montenegro location just outside of Faro Airport on September 28, 2023. We did this because we were picking up another car from the RecordGo location directly beside. The Hertz location closed at 6pm, we were there at exactly this time. We tried to explain our situation to the female employee working at this time (a young woman with glasses), but she simply said "go to the airport, we are closed". Despite pleading, she would not help us and walked away. What would have taken this employee maybe 3 minutes ended up adding an extra 90 minutes to our already extremely long day of travel. I can understand if we showed up 20-30 minutes after closing time. I was literally holding up my phone showing the employee the time but she did not care. Rarely have I seen such a lack of compassion in another human being. I know this review won't affect Hertz as a whole, but I hope this employee sees this and realizes how far a small amount of empathy would have gone. Thank you for the warm welcome to Portugal.

Lovely service, received discounted prices once we mentioned that we are on a small budget. Waived all extra fees and were incredibly pleasant both at arrival and drop off. Would hundred percent recommend going to the in person store rather then booking through websites because our cost would have been 800 euro instead of the 200 euro we paid.