Enterprise Alquiler de Coches y Furgonetas - Gandia in El Real de Gandia

3.2
★★★☆☆
(126 reviews)

?Quieres alquilar un coche o una furgoneta cerca de Gandia? Tanto si alquilas por ocio como por negocios o porque necesitas un vehiculo de sustitucion, Enterprise te ofrece coches y furgonetas de alquiler por dias, semanas o periodos largos, con unas tarifas excelentes. Contamos con una amplia gama de vehiculos modernos para satisfacer todas tus necesidades de alquiler. Ademas, tenemos un excepcional servicio de atencion al cliente, que nos enorgullece, y que te garantiza una maravillosa experiencia de alquiler. Porque alquilar con Enterprise es facil, sin contratiempos y sin costes ocultos.

Working Hours

Tuesday 8 AM-6 PM
Wednesday 8 AM-6 PM
Thursday 8 AM-6 PM
Friday Closed
Saturday 9 AM-1 PM
Sunday Closed
Monday 8 AM-6 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 665 35 54 77 enterprise.es

Address

Av. Gandia, 34

46727 El Real de Gandia

Plus Code: XR45+2P El Real de Gandia, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Street View & 360deg

Street View & 360deg

3.2
★★★☆☆
126 reviews

Rating Distribution

5 stars
60 (47.6%)
4 stars
8 (6.3%)
3 stars
4 (3.2%)
2 stars
0 (0.0%)
1 star
54 (42.9%)

Most Mentioned

rental agreement 14 office 13 phone 7 move 7 morning 7 money 6 insurance 6 return 5 scammers 5 trust 5
Featured Review
★★★★★
October 2, 2024
Original

English speaking employee, excellent service for fair price. Every recommendation for Enterprise Alquiler.

Featured Review
★★★★★
September 24, 2024
Original

Excellent service, Thank you to Lillian and all the team. Courteous, professional and a credit to the company Highly recommended.

Featured Review
★★★★★
March 14, 2024
Original

I dealt with Kevin. He was very nice, helpful and organised. Very good communication as we needed a car quickly. We wanted an automatic and this was provided. We found the service very good from start to finish. Will definitely use them again.

Featured Review
★★★★★
February 1, 2024
Original

Friendly service. Actually got a handover of the car which never happens in the UK. Pretty reasonable price. The only downside is the scandalous price of the full insurance cover.

Featured Review
★★★★★
December 1, 2023
Original

Reserved a car with 24hrs notice arrived and Juri helped us out with everything we needed. Earlier reviews must be teething problems as we found no problems whatsoever.

Featured Review
October 31, 2023
Original

We reserved an automatic car, we arrived they only had a manual car. They said they'd find us an automatic but we never heard back from them. Then when we an asked the agent for a refund they LIED and said we refused the car because it we didn't like the BRAND of car they offered!!! We could not DRIVE the car they offered. We tried to call hundreds of times but only got a full voicemail box. NEVER USE ENTERPRISE GANDIA!!!!

Featured Review
July 24, 2023
Original

AVOID !!!! Booked the car 3mths in advance. Arrived on time to collect to be told that the reservation was cancelled, with no explanation. The so called "manager" Anthony was rude, shrugged his shoulders, told us he didn't care, tried snatching my phone out of my hand, and then asked us to leave at 1.30pm when it was afternoon closing time. We spoke to enterprise customer service who told us the "manager" had cancelled the reservation as he didn't have any cars. So basically the so called "manager" lied and did nothing to resolve. We went to a local hire company Ducal who sorted a car in 30mins. Do not use this Enterprise rental place

Review photo
Featured Review
June 22, 2023
Original

Terrible. We joined several people waiting outside the Gandia, Spain office to collect vehicles but the office was shut with nobody answering the phone. No response to our email or answer phone message still - over a week later but they still have our money and confirmed the booking days in advance. Real waste of time and utterly unreliable but worse not to even bother to respond to customers in that position. Update 6 months later: We continued to try to contact the office and Enterprise because we had booked and paid for a rental van we never received. No answer and nobody tried to explain or resolve or even apologise. In the end we had to go through our bank to return the money we had spent, which we got back 6 months after paying it over. Ok we managed to get our money back (no thanks to Enterprise) but it didn't compensate for missed appointment and wasting a day going to the place, finding it closed, waiting in case they were at lunch and then having to return home not being able to collect what we hired the van for in the 1st place.

5 found this helpful
★★★★★
November 24, 2024
Original
Super satisfied with the service received
Translation
Super satisfecha con el servicio recibido
★★★★★
Local Guide November 24, 2024
Original
My insurance made a reservation and when I arrived they did not have the car (due to the stock problems they have due to the effects of Dana) BUT A little girl named Samira helped me very kindly and solved the problem, I had to wait a little, its okay, The treatment of ten is a pleasure to meet people this kind, correct and empathetic. A ten for the work and management of this little girl!
Translation
Mi seguro hizo una reserva y cuando llegue no tenian el coche (por los problemas de stock que tienen por los efectos de la Dana ) PERO Me atendio muy amablemente una chiquita que se llama Samira y soluciono el problema , tuve que esperar un poco , no pasa nada , El trato de diez da gusto encontrarae con gente asi de amable correcta y empatica Un diez por el trabajo y la gestion de esta chiquita !
★★★★★
November 24, 2024
Original
★★★★★
November 24, 2024
Original
★★★★★
Local Guide November 10, 2024
Original
Very good experience, I requested the type of vehicle in advance, everything was perfect, very good treatment, I will return if I need it
Translation
Muy buena experiencia, pedi con antelacion el tipo de vehiculo, todo perfecto, muy buen trato, volvere si lo necesito
★★★★★
November 10, 2024
Original
Very professional, very familiar, in my case I am very satisfied and without a doubt I will always turn to INTERPRISE RENTA CAR
Translation
Muy profesionales, muy familiares en mi caso estoy muy satisfecha y sin duda siempre recurrire a INTERPRISE RENTA CAR
November 10, 2024
Original
The schedule is not correct, I arrived at 11:30 and they told me that they open at 2:30, and then they opened at 3:30, more than 4 hours of waiting
Translation
El horario no es correcto, he llagado a las 11:30 y me dicen que abren a las 2:30, para luego abrir a las 3:30 mas de 4 horas de espera
November 10, 2024
Original
What they do here has no name, they start vacuuming the cars before delivering them when we are waiting for 3 people, and also with bad manners
Translation
lo que hacen aqui no tiene nombre, se pone a aspirar los coches antes de entregarlos cuando estamos esperando 3 personas, y ademas con malas formas
Local Guide November 3, 2024
Original
We have rented a 13 m3 van in advance. We start checking the status before renting. Very meticulously, far from being perfect, we accepted it, but the oil was low. It was suggested to us that we put the oil ourselves, and we agreed on the condition that it was stated in the rental report that the car was leaking or consuming oil. Since there was another car, the other one was not offered... Worse yet, I attached a photo of what they considered correct. According to their criteria, since it is not broken, it is not an incident.... One lost morning we did not rent anything. The penalty policy of charging 1,500 in advance in the event of an incident and the poor condition of the vehicles has led us to dispense with their services. I do not recommend wasting your time with this company.
Translation
Hemos alquilado con antelacion un furgon de 13 m3 . Empezamos a revisar el estado antes de alquilar. Muy minuciosamente lejos de estar perfecta la aceptamos, pero tenia el aceite bajo. Se nos sugirio que le pongamos nosotros mismos aceite accedemos con la condicion de que conste en el parte del alquiler que el coche perdia o consumia aceite. Como habia otro coche se no ofrecio el otro..... Peor aun adjunto foto de lo que ellos daban por correcto. Segun sus criterios como no esta roto no es incidencia.... Una manana perdida no alquilamos nada. La politica de penalizaciones de cobrar por adelantado 1500 en caso de incidencia y el mal estado de los vehiculos nos ha llevado a prescindir de sus servicios. No recomiendo perder el tiempo con esta empresa.
★★★★★
Local Guide November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
Wonderful experience! We have rented a van for a move. Samiras attention is totally remarkable, her attention, her friendliness, kindness and, above all, professionalism give you confidence and peace of mind. It was our first experience renting a vehicle and everything was very pleasant and fast for us. The service is very good. The van was very good, it was perfect. Therefore we totally recommend this vehicle rental company without any doubt. And as I said, highlight the attention of Samira, a great professional. Thank you so much!
Translation
Maravillosa experiencia! Hemos alquilado una furgoneta para una mudanza. La atencion de Samira es destacable totalmente, su atencion, su simpatia, amabilidad y sobre todo profesionalidad te da confianza y tranquilidad. A sido nuestra primera experiencia en el alquiler de un vehiculo y se nos ha hecho muy ameno y rapido todo. El servicio esta muy bien. La furgoneta estaba muy bien, iba perfecta. Por lo tanto recomendamos totalmente esta empresa de alquiler de vehiculos sin ninguna duda. Y lo dicho, destacar la atencion de Samira, gran profesional. Muchas gracias!
★★★★★
Local Guide November 1, 2024
Original
Excellent treatment by Kevin both at the time of delivery and return of the vehicle, everything very well explained and detailed. Book online, to advance by completing all the data and punctually pick up, Kevin is great at explaining in detail all the points of the contract and the rules!!!! EXCELLENT if I have to rent again I dont doubt it, super good service!!
Translation
Excelente trato por parte de Kevin tanto a la hora de la entrega como la de devolucion del vehiculo, todo muy bien explicado y detallado . Reserva por internet, para adelantar completando todos los datos y puntuales en la recogida , Kevin es un grande explicando detalladamente todos los puntos del contrato y las normas !!!! EXCELENTE si tengo que volver a alquilar no lo dudo un super buen servicio !!
2 helpful
★★★★★
Local Guide November 1, 2024
Original
If you are in Gandia and want to rent a car, you have come to the right place! Excellent prices, nice cars and first-class service. The staff who work there are very friendly! Since I arrived in Spain I have rented a car 3 times. With this company and I must say that I would not change companies, Enterprise has truly been a great option and that is why I highly recommend it
Translation
Si estas en Gandia y quieres alquilar un coche, has llegado al lugar correcto! Excelentes precios, lindos coches y atencion de primera. Muy amable el personal que alli labora! Desde que llegue a Espana he alquilado coche 3 veces. Con esta empresa y debo decir que no me cambiaria de empresa, de verdad que Enterprise ha Sido una super opcion y por eso lo super recomiendo
Local Guide November 1, 2024
Original
They deliver the car whenever they want, in my case they didnt even deliver it
Translation
Entregan el carro, cuando ellos quieran, en mi caso ni lo entregaron
October 1, 2024
Original
I dont put less why I cant scammers. Its all traps. I will never rent anything with them again, much less with this office. The boy is arrogant and contemptuous
October 1, 2024
Original
I give it 1 because you cant do less. The worst car rental experience I have ever had in my life. I reserve a van for 10am with the move ready. I am there at 9:50 and they serve me at 11:30. And, to make matters worse, they tell me that they dont have the van!!! They tell me that as compensation they do not charge me for fuel. They call me at 2:30 p.m. to go get her. And when I tell them about the fuel, they tell me that they cant do more than 15!!! Thank you so much! Then the van doesnt stop giving alarms from the electronic system. And to top it all off, I havent received my 200 deposit back for 2 weeks.... Not to mention that they dont answer the phone. DO NOT RENT TO THEM! I answer you: I already contacted you before writing this opinion to the same link that you offer me now, and I am still waiting for a response. You dont answer emails or phone... It seems like a scam
Translation
Le doy 1 porque no se puede menos . La peor experiencia el alquiler de vehiculos que he tenido en mi vida. Reservo furgo para las 10am con la mudanza preparada. Estoy alli a las 9.50 y me atienden a las 11.30. Y, para colmo, me dicen que no tienen la furgo!!! Me dicen que como compensacion no me cobran el.combustiblw. Me llaman a las 14.30 para ir a por ella. Y cuando les digo lo del combustible, me dicen que no pueden mas de 15 !!! Muchas gracias! Luego la furgo no para de dar alarmas del sistema electronico. Y para rematar, llevo 2 semanas sin que me devuelvan la fianza de 200 .... Por no decir que no atienden al telefono. NO LES ALQUILEIS A ELLOS! Os respondo: Ya me puse en contacto antes de escribir esta opinion al mismo link que me ofreceis ahora, y todavia estoy esperando respuesta. No contestais ni a emails, ni telefono... Parece una estafa
Local Guide October 1, 2024
Original
At 1:39 p.m. they made a reservation from the insurance. We arrived at 3pm and they left the ship with a car. They left me waiting for 1:30 with a temperature of less than 35 degrees in the sun and with large luggage that did not allow me to leave (they knew it). They gave me the car they left with and said they were going to pick up, dirty and full of animal hair. Not even a sorry. I proceed to complain to see if they throw out the cheeky guy they have there. DO NOT RENT IN GANDIA. I have filed a complaint with Enterprise and they do not respond either.
Translation
A las 13:39 hicieron una reserva desde el seguro. Llegamos a las 15 y salian con un coche de la nave. Me dejaron esperando 1:30 con una menor a 35 grados al sol y con grande equipaje que no me permitia marcharme ( lo sabian). Me entregaron el coche con el que se fueron y decian que iban a recoger, sucio y lleno de pelos de animales. No siquiera un lo siento. Procedo a reclamar a ver si echan al caradura que tienen alli. NO ALQUILES EN GANDIA. He puesto una queja en Enterprise y tampoco contesta.
★★★★★
Local Guide October 1, 2024
Original
Excellent service, and Kevin from the Gandia staff was very attentive and professional.
Translation
Excelente servicio, y Kevin del personal de Gandia muy atento y profesional.
1 helpful
★★★★★
Local Guide October 1, 2024
Original
October 1, 2024
Original
Very bad experience, lack of responsibility and disastrous customer service. I reserved a vehicle 10 days in advance and on the same day of pickup they told me that they did not have the reserved vehicle or another to replace it.
Translation
Muy mala experiencia, falta de responsabilidad y atencion nefasta al cliente. Reserve un vehiculo con 10 dias de antelacion y el mismo dia de recogida me indicaron que no disponian del vehiculo reservado ni otro para sustituirlo.
Local Guide September 1, 2024
Original
The service is horrible, the workers at my Gandia office are good people but the company and its policies are horrible and disastrous. I reserve a van to manage a move a week in advance and two hours before picking it up they call me and tell me that this is not the van I requested and they give me a much smaller one, which did not work for me, they did not give me any other alternative, I decide to get my money back and Im still waiting and obviously that day I had to quickly find an alternative.
Translation
Horrible el servicio, los trabajadores de ma oficina de gandia son buena gente pero la empresa y sus politicas sin horribles y desastrosos. Reserve una furgoneta para gestionar una mudanza con una semana de anticipacion y dos horas antes de recogerla me llaman y me dicen que no esta ma furgoneta que pedi y me dan una mucho mas pequena, que no me servia, no me daban mas alternativa, decido que me devuelvan el dinero y aun sigo esperando y obviamente ese dia me tuve que buscar una alternativa a toda prisa.
★★★★★
September 1, 2024
Original
September 1, 2024
Original
If someone sends you to enterprise in Gandia, they are disastrous after spending 4 hours waiting for a car, they have the shame of telling me that they dont have one and that with a reservation, not to mention that no one picks up the phone when you call, they open the door when you give them the wins and with incompetent people with little desire to work, I think that the enterprise headquarters had to take action on the matter given that all the reviews that this Gandia office is having are negative
Translation
Si alguien le mandan a enterprise de Gandia son nefastos despues de estar 4 horas esperando un coche tienen la poca verguenza de decirme que que no lo tienen y eso con reserva,sin contar que nadie te coge el telefono cuando llamas que abren cuando les da la gana y con gente incompetente con pocas ganas de trabajar creo que la central de enterprise tenia que poner cartas en el asunto dado que todas las resenas que esta teniendo esta oficina de Gandia son negativas
1 helpful