OK Mobility Rent a Car in El Prat de Llobregat

The car rental experience was incredibly disappointing. We waited over 45 minutes just to get the car we had reserved, with no clear communication from the staff during the delay. The service was disorganized, and it seemed they were unprepared to handle even basic requests efficiently. Staff appeared indifferent to the frustration of waiting customers. I would not recommend this location to anyone looking for a smooth rental experience.

Terrible experience. Contacted company to inform of delaying car return by a day, penalty fee advertised was reasonable. However, on return we were penalised by a fee equivalent to a week's rental. They were unreasonable and did not care. Now they are chasing as stating that we did not pay this fee because at the time their printer was not working and cannot find their own receipt. Fraudulent, misleading and incompetent!

Do not use this company. They are absolute scammers. Worst experience I have ever had with a car rental. The story begins with us getting a flat tire: there wasn't a spare wheel. We had to wait for a whole day to get a substitution car and of course we couldn't fill up the tank for first car because they had to take it away with a tow truck. And the end of the rental we gave the substitution car back with a full tank (as required). However, they made us pay not only for the gas for the first car (which could be acceptable) but also for an extra fee for the trouble of having to put the gas themselves. Unbelievable!! Like it was our fault for not putting the gas... Like it was their trouble and not our trouble for not having a spare tire and having to wait a full day to get a replacement car... Unfortunately the story is not over. They later notified me that we got a speed ticket and that they would send it to me for us to pay it. There was no information whatsoever in the email about the charge, the ticket and how to pay it. And yes, I would have paid!! Apart from that email, I didn't receive anything nor I heard from them again (it has been 3 months). This until today when they charged me 50EUR as a penalty for the following: "The Lessor will always charge Renter 50EUR per penalty imposed on Renter for the notification and handling of fines". Except that I didn't even get the fine, and they were the ones who notified me in the first place. How was I supposed to pay?!?! They charged me without even notifying me first, without my consent. And it's impossible to find a contact number to argue my point with someone working there. Again this is a big SCAM. DO NOT USE IT!! The initial lower price might be tempting but you will end up spending way more than with a legit rental. And now on top of this I will also have to pay the fine (if I ever get it LOL).

Had just had a good experience using OkMobily in Germany. Thought it would be the same. Total disaster!! No signs at the airport, no signs at the shuttle stops. No response from the customer service (my US phone carrier barges me $60 for the calls I made) no help. More than 1 hour wait for the shuttle. Another 45 min wait at the counter.

Good experience overall. However, there should be improvement in providing info about the place to get the shuttle in advance as the office is quite far from the terminals.. also waiting time in the office took about 20 minutes to pick up and around 10 min to drop off..

Everything perfect, shuttle service from the airport and back. Zero waiting time. Ordered since Ibiza and got an MG SUV for the same conditions. Next year again

Great rental company! Everything is straightforward with no misinformations! Very affordable rental cars and even mopeds! Great service and kind staffs! Also you get a ride from the airport to the office and back to the airport after returning your rental car which is very nice! Almost feels like a luxurious service when arriving and leaving the country! If you do as it says on the terms and services you should not be in trouble for anything or any extra costs. Just remember to inspect the car before driving off and if you notice even a small damage or something just let them know so you won't get charged after returning the car! And of course return the car with full tank to avoid reduction from gasoline deposit! 5/5!!

I was expecting something really bad considering the reviews here. But I was surprised. They were very quick and helpful. We had planned to get 2 cars ended up with one big one which saved us a few EUREUR! Did not get the extra insurance as we now have the hire car insurance you can buy online. Did not get snow chains for the trip to Andorra as Andorra is really good at clearing there roads by morning. (Just don't drive in snow!) Top tip of ours is get your own contract for them to sign when you return so that you can get them to declare that nothing is wrong or damaged when you return and you are sorted! Price seemed good.