Budget in Durango

3.3
★★★☆☆
(69 reviews)

Renta auto en Durango, Mexico y toma el control de tu viaje. Absolutamente, todas nuestras reservas en Budget Mexico te incluyen auto, cobertura e impuestos. Reserva ahora con tarifas todo incluido, muy convenientes para tu presupuesto.

Working Hours

Monday 5 AM-11 PM
Tuesday 5 AM-11 PM
Wednesday 5 AM-11 PM
Thursday 5 AM-11 PM
Friday 5 AM-11 PM
Saturday 8 AM-8 PM
Sunday 8 AM-8 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+52 618 118 7090 budget.com.mx

Address

Autopista Durango-Gomez Palacio Km. 15.5 Aeropuerto Internacional de

34304 Durango

Plus Code: 4FG8+GF Durango, Mexico

Photo Gallery

Featured

Featured

Inside

Inside

By owner

By owner

Street View & 360deg

Street View & 360deg

3.3
★★★☆☆
69 reviews

Rating Distribution

5 stars
35 (50.7%)
4 stars
6 (8.7%)
3 stars
1 (1.4%)
2 stars
1 (1.4%)
1 star
26 (37.7%)

Most Mentioned

price 11 insurance 10 pay 9 pick up 4 rims 2 rain 2 receipt 2 lie 2 tires 2 phone 2
Featured Review
★★★★★
October 28, 2024
Original

The service and hospitality was excellent! They were very accommodating to my needs and answered every question I had with professionalism. I will rent again from Budget and reccomend to my friends.

Featured Review
★★★★
October 21, 2024
Original

Pleased with rental. Did take a longer than expected time to do pick up process.

Featured Review
★★★★
October 14, 2024
Original

I had a pretty good experience with Budget. It was hassle free and one of the agents called me when I arrived to check on us so we could pick up the car. I honestly didn't have any issues. They were transparent in all costs as they showed me the receipts and stuff. So I appreciated that. I got basic insurance coverage $27/day The only thing was that the radio in the car was a bit faulty in terms of connecting your phone to Bluetooth and stuff. But AC worked well and everything else was fine. Oh and the car was bit dusty and the guy who picked us the car asked us to pay for him to wash it which I didn't expect.

Featured Review
★★★★
October 7, 2024
Original

It was very good just the tires were damaged

Featured Review
July 4, 2024
Original

If you are as US citizen renting, do not expect to pay anywhere close to the stated price you have. When you arrive to pick up, the insurance cost will quickly raise the price ($500 more in my case). If you feel you found a deal don't expect them to honor it. Pickup was straightforward, staff friendly and the car nearby but the finances spoiled any positive feedback I have. Make this clear when selling.

Featured Review
★★
March 14, 2024
Original

We recently rented two vehicles from this location for a family vacation. Service at pick up was great, but vehicles were not in the best conditions. Both had extremely worn tires, one had nonfunctional radio volume and poor AC. At drop off, the gentleman inspecting the vehicles tried to had me pay him for cleaning the vehicles stating they were dirty. We had them cleaned and vacuumed before returning them and what was left was normal dust. Call it extortion or a shake-down, it made for a poor experience. Will not be renting from them on my next visit.

Featured Review
November 3, 2023
Original

The worst place to rent a car. They didn't have the reserved vehicle I needed even though I had already pre-paid. The lady Pola or Paula was not helpful at all. She sent us with another rental car place which wanted to charge us 6 times more than what I had reserved for. Don't waste your time book with another company. Spent many hours with the lady and on the phone trying to book but ended up going with another company at the end and paying about 3x more than what I had originally thought it was going to be. Terrible

Featured Review
★★★★★
September 22, 2023
Original

Service was great, I paid the required insurance on their website to avoid any issues, they even added a second driver at no extra charge, cars was a new 2023 Jeep, they reduced the price to match my online quote. I will definitely rent again from them Paola Corral and Luis Carlos super nice and good customer service. Muy amables todos el servicio de primera, me agregaron segundo conductor gratis,buen SUV Jeep 2023 facil entrega de vehiculo, rentare con budget la proxima vez :)

★★★★★
November 17, 2024
Original
Excellent service and friendly customer service.
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent service and prices!
Translation
Excelente servicio y precios!
★★★★★
November 1, 2024
Original
Very Nice i m happy
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Very good service from the staff at the counter. Cars in good condition and at a good price. Ease of delivery and receipt of the vehicle.
Translation
Muy buena atencion del personal en el mostrador. Autos en buen estado y a buen precio. Facilidad en la entrega y recibimiento del vehiculo.
★★★★★
November 1, 2024
Original
Excellent service
Translation
Exelente servicio
Local Guide November 1, 2024
Original
Terrible service, discriminatory treatment, I hope tourists do not rent here, they also provide false information about people.
Translation
Pesimo servicio, trato discriminatorio, espero a los turistas no pasen a arrendar aca, ademas entregan datos falsos de las personas.
Local Guide October 1, 2024
Original
I had a tire go flat in a pothole and they charged me for a new one, and I had to put in the spare. They dont have any consideration, 8 years of being their loyal customer was of no use. Durango is full of potholes everywhere and with the Rains fill with water and you dont know what youre going to get, but this will be the last time you do business with them
Translation
Se me poncho una llanta en un bache y me la cobraron nueva , y yo tuve que poner el repuesto, No tienen nada de consideracion , 8 anos de ser su cliente fiel no sirvio de nada Durango esta lleno de baches por donde quiera y con las lluvias se llenan de agua y no saves que te va a tocar , pero esta sera la ultima vez que aga negocio con ellos
★★★★★
October 1, 2024
Original
Easy and hassle free rental!
★★★★★
October 1, 2024
Original
Excellent Staff, 100% satisfied. Francisco Salinas
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
Totally satisfied with the car rental with Budget
Translation
Totalmente satisfecho con la renta de Auto con Budget
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
Excellent service
Translation
Exelente servicio
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
100% recommended, very reliable all
Translation
100% recomendados muy ables todas
★★★★★
October 1, 2024
Original
Very good service. And the workers are very attentive.
Translation
Muy buen servicio . Y los trabajadores muy atentos.
★★★★★
Local Guide October 1, 2024
Original
★★★★★
Local Guide October 1, 2024
Original
I just rented a car in Durango, the service was very good, I had a reservation for a midsize and I didnt let them know that I wanted a larger one, even though it wasnt scheduled, they helped me quickly to solve my request. I travel a lot through Mexico and I will continue renting with you.
Translation
Recien rente auto en Durango, el servicio fue muy bueno, tenia reserva para un midsize y no avise que queria uno mas grande, a pesar de que no estaba programado me ayudaron rapidamente para solucionar mi requerimiento. Viajo mucho por Mexico y seguire asi rentando con ustedes.
1 helpful
★★★★★
October 1, 2024
Original
Excellent service
Translation
Exelente sevicio
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
Easy pick up Easy return !
★★★★★
Local Guide September 1, 2024
Original
Excellent service, good treatment, delivered clean and everything ready to use the vehicle, I recommend it
Translation
Excelente servicio buen trato entregan limpio y todo listo para usar el vehiculo lo recomiendo
August 1, 2024
Original
I had a reservation paid in full for a one week rental and at the desk they told me they couldnt honor their commitment and they didnt have a car. Do not attempt to notify the client by phone call or email. You can do better, you need to be better. Corporate informed too
Translation
Tenia una reserva pagada en su totalidad para un alquiler de una semana y en el mostrador me dijeron que no podian cumplir con su compromiso y que no tenian automovil. No intentar notificar al cliente mediante llamada telefonica o correo electronico. puedes hacerlo mejor, necesitas ser mejor. Corporativo informado tambien
Local Guide May 1, 2024
Original
No renting cars here!!!!! I rented my car through Expedia and paid for a Jetta with insurance. I arrive and they tell me that it is not valid and I have to pay 2600 pesos for everything!!! Pure tricks! Dont rent a car they will charge u triple and not validate your expedia reservation or ins!!!
Translation
No renting carros aki!!!!! Yo rented mi carro por expedia y pagur por un jetta con aseguranza. Llego y me dicen que no es valido y tengo k pagar 2600 pesos por todo!!! Puros tranzas! Dont rent a car they will charge u triple and not validate your expedia reservation or ins!!!
February 1, 2024
Original
They listed the price of $65 for 7 days, but getting there they charged an extra $120 for insurance purposes. x3 times the original amount.
1 helpful
January 1, 2024
Original
When I arrived at the airport, the car that I had already rented in advance and paid for was not available. The counter person was super bad, arrogant and had terrible service. DO NOT RENT in this place, they are THIEVES.
Translation
Al llegar al aeropuerto no estaba disponible el coche que ya habia rentado con anticipacion y pagado. La persona de mostrador super mal arrogante y pesimo servicio. NO RENTEN en este lugar, son RATEROS.
Local Guide December 1, 2023
Original
DO NOT EVEN BOTHER CONSIDERING THIS PLACE. The teller was forcing me to pay the insurance for the vehicle. She even stated it was a policy on their website which is not, as the website says that coverage is optional. I have a credit card that protects the rental in case of theft and collision, and I didnt need it. This place is a complete waste of time.
Local Guide December 1, 2023
Original
Picking up car was simple. However, beware that they force you to take out the insurance if you live outside of MX. return was worse. Worker named Salvador tried to charge us $300 MXN for a cleaning fee and tried to guilt trip us by saying that they don t get paid for cleaning the cars. I am sure that budget pays this man a salary and cleaning cars is definitely in his work description. When brought up that budget is an international company and we ve never heard of this, he stated that budget operates different in Mexico and it s customary here. Budget, do better. Please don t allow crooks to work for your company. Very disappointed. Not renting with them again.
1 helpful
★★★★★
Local Guide December 1, 2023
Original
December 1, 2023
Original
Terrible service, they gave me a car with a rebuilt tire that burst in the middle of the Mazatlan-Durango highway, which could have caused a fatal accident. In addition to the inconvenience we had when we had to change the tire in the middle of the highway at night, the deal with the seller completely lacked human treatment and he charged us for the tire. I do not recommend this landlord and much less the seller Luis Carlos Mogollon.
Translation
Pesimo servicio, me entregaron un coche con una llanta reconstruida que se trono a mitad de la autopista Mazatlan-Durango, pudiendo haber causado un accidente fatal. Ademas del inconveniente que tuvimos al te ner que cambiar la llanta a mitad de la autopista en la noche, el trato con el vendedor carecio por completo de trato humano y nos cobro la llanta. No recomiendo esta arrendadora y mucho menos al vendedor Luis Carlos Mogollon.
2 helpful
★★★★★
December 1, 2023
Original
Very good service, excellent customer service
Translation
Muy buen servicio, excelente trato al cliente
Local Guide December 1, 2023
Original
Cars in poor condition and terrible service from the agents, I had an accident and despite paying the insurance they charged me for the damage to the car. I recommend renting with a local landlord
Translation
Autos en mal estado y un pesimo servicio por parte de los agentes, tuve un accidente y a pesar de pagar el seguro me cobraron el dano al auto. recomiendo rentar con una arrendadora local
Local Guide December 1, 2023
Original
Terrible service, they try to steal by inventing non-existent charges, they try to give another car to the rented one and in poor mechanical and safety conditions
Translation
Pesimo servicio intentan robar inventando cobros inexistentes, intentan dar otro auto al rentado y en malas condiciones mecanicas y de seguridad

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