Hertz in Dublin

I recently rented a car from here and had an amazing experience. The booking was a breeze, and the staff was top-notch. A big shoutout to Vlad.P--he was super helpful, friendly, and made the whole process smooth and stress-free. He went above and beyond to make sure I had the perfect car for my needs. The car itself was in excellent condition, clean, and ran like a dream. Pick-up and drop-off were fast, and the whole experience was just seamless. Highly recommend this place , and if you get the chance, ask for Vlad.

Absolutely the best rental experience ever. Michael on the desk was straightforward, clear and very professional. Everything was sorted in very short time and car was perfect and we were extremely happy with advise from Michael from the desk which car to choose. Pick up and bring back was very simple, no hustle. One more time thank you and I know in the future with which company we will go.

I had an good experience with Hertz. The entire process was easy and smooth. Mr. Eldhose , one of the staff members, was very friendly and had a pleasant personality. He treated me exceptionally well. Returning the car was also quick and hassle-free. Highly recommended!

Best Hertz Return Service ever! I have never been greeted more promptly nor quickly in decades. The Hertz agent, Jimmy, was as kind and helpful as can be. He showed genuine concern that we were happy with our vehicle and was extremely helpful in getting us on our way.

David was a very welcoming employee. He promptly called us a taxi. Checked over the car efficiently and helped us to load our belongings from the rental car to the taxi. He was pleasant, relaxed and efficient. Everything you want and need when you are travelling. Well done David.

After a grueling 6 hour over night flight it was an absolute pleasure to deal with Kelly who works at Hertz in Dublin airport. I am a gold card member for a reason, exceptional service, fast, efficient, always the best prices and all done with a smile. Thanks so much Kelly & see you again at Christmas!! Getting great compliments on my rental!!

Absolutely Horrendous Car Rental Experience - Avoid at All Costs! I had the absolute *worst* experience with this car hire company at Dublin Airport, and I would urge everyone to steer clear if you're looking for even a shred of decent customer service or quality vehicles. I paid EUR740 for less than 10 days, thinking I would receive a reliable car with the "premier insurance" I was promised. What I got instead was a complete disaster: 1. First Car: I was handed a VW Golf reeking of cigarette smoke and missing a spare tire, despite being assured there was one. This is an absolute safety hazard! When I contacted support, I was told to return the car - wasting more than an hour of my time. 2. Second Car: The second car they gave me was in appalling condition--it was dirty inside and out, with extensive damage all over. I've attached photos, and trust me, the video I recorded captures just how bad it was from every angle. How can any respectable company think it's acceptable to rent out a car in such a state? 3. Shocking Customer Service: When I returned to complain, I was treated with nothing but rudeness and dismissiveness. The representative had the audacity to tell me that this was the "best they could offer," and even suggested that if I had booked through Hertz, the experience would have been different! Are you kidding me? That's not how you treat a paying customer. 4. Manager's Response: When I finally spoke to the manager, it was as if I was speaking to a robot, completely lacking any empathy or professionalism. I was told that as long as the car worked mechanically, the damage didn't matter. Excuse me, but for EUR740, I expect more than just a working engine--I expect a clean, undamaged vehicle, which is exactly what a premier insurance package should guarantee! I've had issues with this company before, and I foolishly gave them another chance, only to be utterly disappointed again. If you're looking for a company that values its customers, **this is NOT it. The manager's solution? A shrug and a half-hearted, "The refund will take some time." No apology, no concern, just a complete disregard for my inconvenience. This company is a total **scam**. Renting from them not only cost me time and money but also left me fuming with frustration. I'm done with them, and I'll be sharing my experience far and wide to make sure no one else has to go through the same. **Avoid this company at all costs!**

Good: Somewhat friendly attendant at the desk during checkout, friendly drivers of the shuttle, and a fairly straight forward reservation process. Only reasons this is two stars... The bad: The car was filthy. It was also damaged on every panel but my primary concern was that it did not look cleaned prior to our rental. The car seat had broken bits as well. I'll let the photos speak for themselves. Unfortunately we didn't have time to bring up these concerns on pickup. On drop off I fielded my complaint and was largely dismissed, being asked why we didn't just bring it up at pickup. The main point here is that the car wasn't delivered clean, customers shouldn't expect anything less.