Wikicampers in Donostia-San Sebastian

4.4
★★★★☆
(161 reviews)

Working Hours

Monday 9 AM-6 PM
Tuesday 9 AM-6 PM
Wednesday 9 AM-6 PM
Thursday 9 AM-6 PM
Friday 9 AM-6 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible entrance

Contact Information

+34 912 69 44 55 wikicampers.es

Address

Mikeletegi Pasealekua, 56

20009 Donostia-San Sebastian

Plus Code: 72V8+94 Donostia-San Sebastian, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Street View & 360deg

Street View & 360deg

4.4
★★★★☆
161 reviews

Rating Distribution

5 stars
102 (63.4%)
4 stars
38 (23.6%)
3 stars
9 (5.6%)
2 stars
4 (2.5%)
1 star
8 (5.0%)

Most Mentioned

site 23 insurance 10 landlord 8 van 8 price 7 application 5 east 5 phone 5 documents 4 intuitive 3
Featured Review
July 17, 2023
Original

ARRENDADOR: NO TRABAJEIS CON WIKI CAMPERS! Soy propietaria de una camper que alquilo desde hace anos y Wiki Campers me ha dejado totalmente indefensa ante un problema con un arrendatario que nos ha destrozado completamente un cajon de un mueble. El vehiculo se devolvio a las 4 de la manana (ya que habia que llevar a los arrendatarios al aeropuerto) y no se pudo revisar en ese momento ni firmar el parte (pero si se entrego un documento firmado por ambas partes donde dice que esta pendiente de revision), por lo que Wikicampers decidio devolver la fianza al arrendador dejandome totalmente desprotegida ante el problema/coste que supuso la reparacion del mismo. Futuros arrendatarios: si estais pensando en daros de alta en su web, os recomendamos que trabajeis SOLO con empresas serias con las que gestioneis vosotros directamente la fianza, no dejeis que la gestione el intermediario (wikicampers) en este caso, ya que su posicionamiento es claro ante un problema de este tipo

Translation

LANDLORD: DO NOT WORK WITH WIKI CAMPERS! I am the owner of a camper that I have rented for years and Wiki Campers has left me totally defenseless in the face of a problem with a tenant who has completely destroyed a drawer of our furniture. The vehicle was returned at 4 in the morning (since the tenants had to be taken to the airport) and it could not be inspected at that time or the report signed (but a document signed by both parties was delivered stating that it is pending review), so Wikicampers decided to return the deposit to the landlord, leaving me completely unprotected against the problem/cost of repairing it. Future tenants: if you are thinking of registering on their website, we recommend that you work ONLY with serious companies with whom you directly manage the deposit, do not let the intermediary (wikicampers) manage it in this case, since their positioning is clear when faced with a problem of this type

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1 found this helpful
Featured Review
★★
June 28, 2023
Original

Buenos dias, Cuidado con las fianzas!!! El senor que nos alquilo la Camper en Asturias le dejamos una fianza de 1000EUR, de la cual la tienen para desperfectos ocasionados en el vehiculo. En el momento de la entrega se devolvio tal cual se recogio limpiandola por dentro y por fuera y sin ningun desperfecto ocasionado. Nuestra sorpresa fue que nos cobro de la fianza una limpieza que se saco de la manga de 55EUR cuando si efectuamos esa limpieza interior e incluso exterior. Su respuesta fue que valoro y tenia que cobrarlo y no se que historias mas nos conto... en definitiva un engano y estafa.

Translation

Good morning, Be careful with bails!!! The man who rented us the Camper in Asturias left him a deposit of EUR1000, of which they have it for damages caused to the vehicle. At the time of delivery it was returned as it was picked up, cleaning it inside and out and without any damage caused. Our surprise was that they charged us from the deposit for a cleaning that was out of their pocket of EUR55 when we did carry out that interior and even exterior cleaning. His response was that he valued it and had to collect it and I don't know what other stories he told us... in short, a deception and scam.

Featured Review
★★★★★
May 10, 2023
Original

Premiere experience avec un van et je ne regrette pas ! Nous avons passe un super sejour avec Le Jack and Johnson. Une aventure extra avec de beaux paysages et de belles rencontres. Je recommande vivement cette experience, ideal meme pour des amateurs.

Translation

First experience with a van and I don't regret it! We had a great stay with The Jack and Johnson. An extra adventure with beautiful landscapes and great encounters. I highly recommend this experience, ideal even for amateurs.

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Featured Review
★★★★★
May 10, 2023
Original

Nous avons loue le camping-car de Georges pendant 4 journees et 3 nuits. Nous rejoignons les precedents commentaires qui revelent que le proprietaire est une personne tres aimable et disponible. Le vehicule est equipe de tout le necessaire (vaisselle, ustensile de cuisine, jeux, table et chaises, produit d'entretien, couverture etc.) Tout est pense pour que votre sejour se deroule au mieux. Nous recommandons ce proprietaire sans souci.

Translation

We rented Georges' campervan for 4 days and 3 nights. We agree with previous comments which reveal that the owner is a very friendly and available person. The vehicle is equipped with everything necessary (crockery, kitchen utensils, games, table and chairs, cleaning product, blanket, etc.) Everything has been designed to ensure that your stay goes as smoothly as possible. We recommend this owner without any worries.

Featured Review
★★★★★
May 9, 2023
Original

Premiere experience tres reussie, proprietaires sympas et dispo, explications claires et completes. Vehicule au top pour 3 ou 4 personnes. Proprete et equipement exemplaire. Nous recommandons fortement

Translation

Very successful first experience, friendly and helpful owners, clear and complete explanations. Top vehicle for 3 or 4 people. Cleanliness and exemplary equipment. We strongly recommend

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Featured Review
★★★★★
April 29, 2023
Original

Super experience de location de camping car via ce site, tres rapide, pratique et fiable. Les campings car sont nombreux et accessibles dans beaucoup de region et a tout les tarifs. Aucuns souci je reloue souvent via ce site entre particuliers.

Translation

Great motorhome rental experience via this site, very fast, practical and reliable. Campervans are numerous and accessible in many regions and at all prices. No worries, I often re-rent via this site between individuals.

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1 found this helpful
Featured Review
★★★★
April 27, 2023
Original

Tres bonne experience de van. Tres propre, tres bien entretenue. Les proprietaires sont hyper accueillants, disponibles. Je recommande fortement cette location. Nous etions 2 adultes et 2 enfants de 3 et 7 ans.

Translation

Very good van experience. Very clean, very well maintained. The owners are super welcoming and available. I highly recommend this rental. We were 2 adults and 2 children aged 3 and 7.

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Featured Review
★★★★★
March 31, 2023
Original

Super site.

★★★★★
September 1, 2024
Original
April 1, 2024
Original
After renting motorhomes on many occasions with Wikicampers, we will never repeat it again. When everything goes well it is a good option, but if there is a problem (and it is quite likely with these vehicles), you can waste a lot of time and money. On 12/31/23 a tire burst on the highway, and we were stranded in an industrial park on the outskirts of Narbonne until 01/02/24. Having contracted additional coverage to their insurance (europ assistance, some scammers), they didnt even pay for the taxi to go to Narbonne to spend the day... On the return trip the wind tore off a skylight, and I had to make an emergency repair to get there. They didnt want to cover it with insurance, trying to charge us 1900 euros for the little window!!! After threatening legal measures, they agreed to cover the repair, charging us 100 euros for management and franchise. Of course, at no time were they the least bit interested in us, having lost vacation days on such important dates. So, UNTIL EVER WIKICAMPERS!!!
Translation
Despues de alquilar autocaravanas en muchas ocasiones con Wikicampers, no volveremos a repetir nunca mas. Cuando todo sale bien es una buena opcion, pero si hay algun problema (y es bastante probable con estos vehiculos), puedes perder mucho tiempo y dinero. El 31/12/23 nos revento una rueda en la autopista, y nos quedamos tirados en un Poligono a las afueras de Narbona hasta el 02/01/24. Habiendo contratado coberturas adicionales a su seguro (europ assistance, unos estafadores), ni siquiera nos pagaron el taxi para ir a Narbona a pasar el dia.. En el viaje de regreso el viento arranco una claraboya, y tuve que buscarme la vida para hacer una reparacion de urgencia y poder llegar. No querian cubrirlo con el seguro, intentando cobrarnos 1900 euros por la ventanita!!! Despues de amenazar con medidas legales accedieron a cubrir la reparacion, cobrandonos 100 euros de gestion y franquicia.. Por supuesto, en ningun momento se interesaron lo mas minimo por nosotros, habiendo perdido dias de vacaciones en fechas tan senaladas. Asi que, HASTA NUNCA WIKICAMPERS!!!
★★★★★
Local Guide December 1, 2023
Original
Complete site, navigation is simple and booking is very easy. The only downside is that I always have trouble finding my reservation from the mobile site.
★★★★★
December 1, 2023
Original
★★★★
December 1, 2023
Original
★★★★
December 1, 2023
Original
The website is quite simple and easy to read. Contact with the owner was efficient. A simple problem encountered: impossible to connect to the application with the same identifiers as the website.
Translation
Le site internet est assez simple et bien lisible . Le contact avec le proprietaire fut efficace .Un simple probleme rencontre : impossible de se connecter a l application avec les memes identifiants que le site internet .
★★★★★
Local Guide December 1, 2023
Original
We spent a wonderful weekend with Christophes van which is very practical, well equipped and in impeccable condition. Christophe took the time to explain everything to us about how the vehicle works. I recommend with my eyes closed!
Translation
Nous avons passe un merveilleux week-end avec le fourgon de Christophe qui est tres pratique bien equipe et dans un etat irreprochable. Christophe a pris le temps de bien nous expliquer tout le fonctionnement du vehicule. Je recommande les yeux fermes !
December 1, 2023
Original
Very disappointed with the wikicampers service. In the event of a breakdown, you will not be supported or compensated. For our part, it was an electrical battery failure on the interior system which made our stay complicated (no heating or hot water) then downright impossible (no bed because electric retractable bed). We were very disappointed and so I warn you: when there is no problem you will be received like a normal customer, when there is a problem there is no way to reach an agreement. I still dont understand the interest of wikicampers in behaving like this with its customers. I imagine that breakdowns, I hope, are not every day and the least we can do is understand the impact that it has on the customer, especially when we are talking about vacations ruined by the breakdown, the feeling is overwhelming. all the more bitter! Its too easy to hide behind processes and insurance! This is not what we expect from quality customer service. in short, no listening, no feedback, no gesture. My recommendation: go through rental agencies for verified and maintained equipment, often even new, and not through networking platforms that only do their business on financial flow and not on customer service.
Translation
Tres decue par le service wikicampers. En cas de panne, vous ne serez pas accompagne ni indemnise. Pour notre part, il s agit dune panne de batterie electrique sur le systeme interieur qui a rendu notre sejour complique (pas de chauffage ni d eau chaude) puis carrement impossible (pas de lit car lit escamotable electrique). Nous avons ete tres decu et du coup je vous met en garde : quand il n y a pas de probleme vous serez recu comme un client normal quand il y a un probleme il n y a pas moyen de sentendre. Je ne comprends tjrs pas linteret de wikicampers de se comporter de la sorte avec ses clients. Jimagine que des pannes je lespere ce n est pas tous les jours et la moindre des choses cest de comprendre l impact que ca a sur le client surtout quand on parle de vacances gachees par la panne, le ressenti est dautant plus amer! Cest trop facile de se retrancher derriere les process et les assurances! ce n est pas ce qu on attend dun service client de qualite. bref pas decoute, pas de retour, pas de geste. Ma recommandation : passez par des agences de location de materiel verifie et entretenu voir souvent neuf et non des plateformes de mise en relation qui ne font leur business que sur le flux financier et non sur le service client.
★★★★★
December 1, 2023
Original
Everything went very well, the owner of the camper van was very good, he made us very welcome and the camper van was very clean. I recommend it...
★★★★
December 1, 2023
Original
Simple and quick. On the other hand, our rental company did not specify that we were going to drive at 60 km/h max .
Translation
Simple et rapide. En revanche notre loueur n a pas precise qu on allait roule a 60 km/h max .
★★
December 1, 2023
Original
It is very unintuitive, complicated for me to understand, the prices vary when you make the reservation and you have to make the full payment before having the vehicle.
Translation
Es muy poco intuitiva, complicada de entender para mi, los precios varian cuando haces la reserva y tienes que hacer el pago total antes de tener el vehiculo.
Local Guide December 1, 2023
Original
I wanted to tell on behalf of the tenant. And always speaking well of the owner of the motorhome Luis, who is a good person. The first thing that owners have to be careful IS THAT THEY DO NOT BLOCK THE CARD AND EVEN WITH A DEBIT WITHOUT MONEY IN MIND IT CAN BE DONE. The second thing - If you have an accident, you have to fill out a report. In my case Spanish language, but below there are 3 lines in French. That says that if they intervene they charge 50 euros separately. After spending a pasture in the Maximum Insurance. And the third thing, which is what bothered me the most, is that they assume that you want to pay more, even if it is a 1 was more, because the penalty is 50 euros for their efforts, when said document is not understood due to its French language. OWNERS BE VERY CAREFUL WITH THE DEPOSITS, At least they didnt withhold anything from me, I paid it personally to the owner.
Translation
Queria contar por parte del arrendatario. Y siempre hablando bien del propietario de la autocaravana Luis que es una buena persona. Lo primero que tienen que tener cuidado los propietarios ES QUE NO BLOQUEAN LA TARJETA Y INCLUSO CON UNA DEBITO SIN DINERO EN CUENTA SE PUEDE HACER. Lo segundo - Que si tienes un percance, hay que rellenar un parte. En mi caso idioma espanol , pero abajo hay 3 lineas en frances . Que dice que si interviene ellos cobran 50 euros aparte. Despues de gastarse un pastizal en el Seguro Maximo. Y lo terceros, que es lo que mas me molesto es que dan por sentando que tu quieres pagar mas aunque sea un 1 era mas, por que la penalizacion 50 euros por su gestiones, cuando dicho documento no se entiende por su idioma en frances. MUCHO CUIDADO A LOS PROPIETARIOS CON LOS DEPOSITOS,Por lo menos a mi no me retuvieron nada, se lo page yo personalmente al propietario.
December 1, 2023
Original
I DO NOT RECOMMEND WIKICAMPERS. All very nice, cheap and quick to take the money, but then when it comes to helping and returning the money, no one answers you. We rented a motorhome for France and after the motorhome broke down due to a mechanical problem and NO ONE (neither from his insurance nor from Wikicampers) came to help us, help us and repair the motorhome, it was the owner himself who helped us by coming to Germany to look for us with his car. Wikicampers insurance is pathetic and reportable. And Wikicampers throwing balls out and blaming their insurance, are not capable of returning at least the cost of the insurance, of reimbursing the 3 days that we were without a motorhome or of compensating us in any way for the bad experience they put us through. They have delayed us for 3 months without giving us any solution. As I said, they are quick to get paid but to stand up to incidents like ours, they act crazy. Very very dissatisfied with them.
Translation
NO RECOMIENDO WIKICAMPERS. Todo muy bonito, barato y rapido para coger el dinero, pero luego a la hora de ayudar y devolver el dinero, nadie te responde. Alquilamos una autocaravana para Francia y despues de que se estropeara la autocaravana por problema mecanico y NADIE (ni de su seguro ni de Wikicampers) vinieran a auxiliarnos, ayudarnos y reparar la autocaravana, fue el propio propietario el que nos ayudo viniendo a Alemania a buscarnos con su coche. El seguro de Wikicampers es patetico y denunciable. Y Wikicampers tirando pelotas fuera y culpabilidando a sus seguro, no son capaces de devolver como minimo el coste del seguro, de reembolsar los 3 dias que estuvimos sin autocaravana o de indemnizarnos de alguna manera por el mal trago que nos hicieron pasar. Nos han dado largas durante 3 meses sin darnos ninguna solucion. Lo dicho, para cobrar son rapidos pero para dar la cara ante incidentes como el nuestro, se hacen los locos. Muy muy descontentos con ellos.