Avis in Culleredo
3.5
★★★★☆
(115 reviews)
En Avis ofrecemos coches estupendos en destinos extraordinarios para crear viajes mejores. Nos esforzamos por proporcionarles a nuestros clientes alquileres de coches y furgonetas segun sus condiciones, con reservas totalmente flexibles, una gama de vehiculos estandar y premium y nuestro sencillo servicio QuickPass, que permite ahorrar tiempo en el mostrador. Tambien ofrecemos varios productos adicionales, como Avis Inclusive, para ayudar a que tu alquiler se adapte perfectamente a tu proximo viaje.
Working Hours
Monday
8 AM-10:15 PM
Tuesday
8 AM-10:15 PM
Wednesday
8 AM-10:15 PM
Thursday
8 AM-10:15 PM
Friday
8 AM-10:15 PM
Saturday
8 AM-1:30 PM
Sunday
8 AM-10:15 PM
Location
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 902 09 03 13 avis.esAddress
Terminal de Pasaxeiros
15180 Culleredo
Plus Code: 8J29+R6 Culleredo, Spain
Photo Gallery
Featured
Videos
By owner
Inside
Street View & 360deg
3.5
★★★★☆
115 reviews
Rating Distribution
5 stars
59 (51.3%)
4 stars
12 (10.4%)
3 stars
8 (7.0%)
2 stars
4 (3.5%)
1 star
32 (27.8%)
Most Mentioned
price
23
office
7
airport
7
photography
4
money
4
bill
3
all risk insurance
2
counter
2
franchise
2
gas tank
2
Featured Review
★
September 2, 2024
Original
Beware of additional charges that are not explained to you and just appear on your credit card bill and their explanation afterwards "you're a preferred customer so not signature was required from you" I've never used and will never use Avis again, so not sure how I could be a preferred customer EDIT - A further charge has been taken from my card. I have contacted customer services and so far, I have received nothing back. I have contacted my bank to prevent further charges going out
Featured Review
★★★★★
November 5, 2023
Original
A part the fact that they try to sell you different insurances at the counter, the rest was excellent!
Featured Review
★★★★★
June 19, 2023
Original
friendly, fast and good service. Reasonable price, nice clean car. No issues when returned the car earlier, all in all very good experience
Featured Review
★
February 23, 2023
Original
Staff is not moving from their chair to make with you the review of the state of the car at departure. Therefore, no surprise, at return, they find scratches not mentioned on their review. Not fair! No trust possible. Be sure that you take all possible pictures!
Featured Review
★
January 3, 2023
Original
I had booked and paid in advance, but due to a delayed flight I could not pick up the vehicle, not even the next day, as the station was not open. When I picked up the car two days later, I didn't get a credit for the two days. I was not responsible for the delay. Especially not the second day. And I also didn't notice all the work I had done before with the QuickPass. The clerk still needed another 15 minutes to re-enter everything. Why ? Why can't you rent out your car like car sharing agencies do. Only via an app, without long waiting times and opening hours.
Featured Review
★★★★★
December 26, 2022
Original
I usually rent my car via Avis when i fly to La Coruna. Staff is helpful and always on hand to assist. Pickup is usually fast and don't have to queue up. All in all, a good experience do far.
Featured Review
★★★★★
November 30, 2022
Original
I have rented cars for many years from Avis at La Coruna airport. The staff is always professional, polite and friendly. They go the extra mile to help if a problem occurs. Their service is second to none. Highly recommend it!
Featured Review
★★★★
June 6, 2019
Original
I find myself typically providing reviews when i have a bad experience. This time it was different. There was some miscommunication when picking up my car rental. I was sold full coverage insurance as I understood it was just the insurance waiver, damage pre-authorization. The desk attendant actually CORRECTED the contact. This never happens. Normally these car companies just say "sorry, you signed, can't help you", but this lady did step up today. I appreciate the effort she put forth. I hope she has a wonderful month.
★★★★★
November 1, 2024
Original
The staff at the counter was very friendly, both for the rental and for returning the vehicle, everything was easy and fast, there was no problem and also, during my stay I wanted to extend the vehicle rental and with an email everything was solved. My flight was very late and I had many hours left and they kept my backpack for me at no additional cost (there is no left luggage at the airport). So I really appreciate the efficiency and kindness with which they treat customers. Excellent service!
Translation
El personal en el mostrador fue muy amable , tanto para el alquiler como para devolver el vehiculo , todo fue facil y rapido, no hubo ningun problema y ademas , durante mi estancia quise prolongar el alquiler de vehiculo y con un email todo fue solucionado. Mi vuelo salia muy tarde y me quedaban muchas horas y me guardaron mi mochila sin coste adicional ( en el aeropuerto no hay consigna). Asi que agradezco muchisimo la eficacia y amabilidad con la que tratan a los clientes. Excelente servicio!
★
November 1, 2024
Original
THIS IS NOT A REVIEW FOR THE OFFICE, BUT FOR THE BUDGET COMPANY. THE SERVICE FROM THE OFFICE WAS EXCELLENT. But the company and its conditions are terrible for different reasons: 1. On the website, they do not indicate the amount of the excess they are requesting (in my case it was 1,200 what they asked me at the counter). 2. Neither does the website offer the possibility of providing comprehensive insurance (which cancels the deductible). 3. When I called by phone and made the reservation, I asked if there was any charge that would be made for the reservation, and they only told me that the 200 deposit (for gasoline and others), but at no time did they tell me about the excess of 1,200 and I asked it again and again to make sure. 4. In addition, the price they gave me for the rental was without including VAT, taking into account that I am an end customer, I think that the corresponding thing is at least, if they do not want to include it when they say it, it is to warn that it is WITHOUT VAT included. First and last time I rent with Budget. Honest and progressing companies are those that do not deceive or hide, and Budget does NOT have this.
Translation
NO ES UNA RESENA PARA LA OFICINA, SINO PARA LA EMPRESA BUDGET. LA ATENCION DE LA OFICINA FUE EXCELENTE. Pero la compania y sus condiciones son pesimas por diferentes motivos: 1. En la pagina web, no avisan de que cantidad es la franquicia que solicitan (en mi caso era de 1.200 lo que me pidieron en ventanilla). 2. Tampoco en la pagina web dan la posibilidad de poner el seguro a todo riesgo (con la cual se anula la franquicia). 3. Cuando llame por telefono e hice la reserva, pregunte si habia algun cargo que se me haria en la reserva, y solo me dijeron que los 200 de deposito (de gasolina y demas), pero en ningun momento me dijeron lo de la franquicia de los 1.200 y eso que lo pregunte una y otra vez para asegurarme. 4. Ademas el precio que me dieron del alquiler era sin incluir el IVA, teniendo en cuenta que soy cliente final, creo que lo correspondiente es como minimo, sino quieren incluirlo cuando lo dicen, es avisar que es SIN IVA incluido. Primera y ultima vez que alquilo con Budget. Las companias honestas y que progresan, son las que no van con enganos ni ocultamientos, y esto Budget NO lo tiene.
★
November 1, 2024
Original
A bad experience for several reasons, I will not take it again if I can avoid it, even though the price is apparently lower than other companies. Upon arriving at La Coruna Airport, and after 1 hour in line with only 3 people ahead (20 minutes per person), they give me an automatic car that stays completely blocked and does not start. After 2 hours and a change of vehicle I finally manage to leave the Airport parking lot. The girl from the staff who assists me clearly tells me that I should not fill the tank when leaving it, I ask her again and she tells me that You can leave it in reserve, you do not need to fill it and you will not be charged. I dont know if this is due to the inconvenience caused, but I didnt stop to ask for it in writing because, as I said, I was already 2 hours late. Upon receiving the email ending the contract, they intend to bill me 48 for fuel. 1 week after the claim, no one has contacted me, I have not received any message or email with my claim code, and they have only tried to send the invoice to the bank. When I call to ask and demand a solution to this incident, it turns out that they do not even have it properly recorded.
Translation
Una experiencia mala por varios motivos, no lo volvere a coger si puedo evitarlo, a pesar de que aparentemente el precio es menor a otras companias. Al llegar al Aeropuerto de la Coruna, y despues de 1h de cola con solo 3 personas por delante (20min por persona), me dan un coche automatico que se queda completamente bloqueado y no arranca. Despues de 2h y un cambio de vehiculo por fin consigo salir del parking del Aeropuerto. La chica del personal que me atiende me indica claramente que no debo llenar el deposito al dejarlo, le pregunto de nuevo y me indica que Lo puedes dejar en reserva, no es necesario que lo llenes y no se te cobrara. Desconozco si esto es por las molestias ocasionadas, pero no me paro a pedirlo por escrito porque como digo ya iba 2h tarde. Al recibir el mail de fin de contrato, pretenden facturarme 48 de combustible. 1 semana despues de la reclamacion nadie me ha contactado, no he recibido ningun mensaje o mail con el codigo de mi reclamacion, y unicamente han tratado de pasar la factura por el banco. Cuando llamo para preguntar y exigir la solucion de este incidente, resulta que no lo tienen ni siquiera correctamente registrado.
★★★
October 1, 2024
Original
Quickpass useless, you end up doing everything again at the counter. Long wait. The friendly counter staff, determined to sell extras, The abusive franchise, even the franchise reduction which is expensive, remains at 180 euros. The worst thing is the retention on the card lasts 5 days. Because? Its the first time it happens to me. When returning the vehicle, they do not check with you, the only question is if you have left the tank full. Its called Budget and the price is the same as any other, inferior vehicles for a higher price. I advise against it.
Translation
Quickpass inservible, acabas haciendo todo de nuevo en el mostrador. Larga espera. El personal del mostrador amable, empenados en vender extras, La franquicia abusiva, incluso la reduccion de franquicia que es cara, se queda en 180 euros. Lo peor la retencion en la tarjeta diura 5 dias. Por que? Es la primera vez que me pasa. Al devolver el vehiculo , que no chequean contigo la unica pregunta es si has dejado el deposito lleno. Se llama Budget y el precio es el mismo de cualquier otro,los vehiculos inferiores por precio superior. Lo desaconsejo.
★
Local Guide
October 1, 2024
Original
They take post-rental money after a month, without alerting or specifying the reason. Ive tried several rental companies, but I have to say that Avis is the worst. Terrible customer service. Better to pay a few euros more with another company and not have any surprises. Not recommended.
Translation
Prelevano soldi post noleggio a distanza di un mese, senza allertare ne specificare il motivo. Ne ho provato diverse di compagnie di noleggio, ma devo dire che avis e la peggiore. Servizio clienti pessimo. Meglio pagare qualche euro in piu con un altra compagnia e non avere sorprese. Sconsigliatissimo.
★
Local Guide
September 1, 2024
Original
They give me a car without sound, without inflating the wheels and I had to inflate it with toilet papers in the back and the worst thing is and Im pissed off, I dont care about the rest. One time I left the keys in the mailbox since there was no one in counter despite it being 9.30, they charge me 200e without justification or explanation or reason since I complied with everything and the car has absolutely nothing damaged by me, full tank, correct return......and yesterday they returned what I They had me blocked until they saw that everything was correct and today they charged me the 200e that they did the day I returned it but with todays date the 8th so that they will charge me. Using my bank details to charge me for a service that they have not given me or I do not know what they have charged me, in short, stealing 200e seems very serious to me. And now I have to make complaints when this should not be happening. In life I rent with them and I hope no one does anything, gang of shameless thieves playing with the money of the people who work humbly.
Translation
Me dan un coche sin sonido, sin hinchar ruedas y tuve que hinchar con papeles higienicos en la parte trasera y lo peor y por lo que estoy cabreada, lo demas me da igual.una vez dejo las llaves en buzon ya que no habia nadie en mostrador pese a ser las 9.30, me hacen un cargo de 200e sin justificacion ni explicacion ni motivo yabque cumpli con todo y coche no tiene absolutamente nada danado por mi, tanque lleno, devolucion correcta......y ayer me devuelven lo que me tenian bloqueado hasta ver que todo estaba correcto y hoy me pasan el cargo de 200e que lo han hecho el dia que lo devolvi pero con la fecha de hoy 8 para que me lo cobraran. Usar mis datos bancarios para cobrarme un servicio que no me han dado o no se que me han cobrado, en definitiva, robarme 200e me parece muy grave. Y ahora debo moverme en denuncias cuando esto no deberia de estar pasando. En la vida alquilo con ellos y espero nadie no haga, panda de ladrones sinverguenzas jugando con el dinero de las personas que trabajamos humildemente.
1 helpful
★
September 1, 2024
Original
Nothing to say about the car. Ask as many questions as possible about the additional costs, we found ourselves with almost 150 euros more in costs which we are still not clear on. It wasnt pleasant though, money is money.
Translation
Nulla da dire sulla macchina. Fate piu domande possibili sui costi aggiuntivi noi ci siamo ritrovati con quasi 150 euro in piu di costi che ancora non ci sono chiari cosa fossero. Non e stata piacevole comunque, i soldi sono soldi.
★
August 1, 2024
Original
Very bad experience. It is 8:10 p.m. and since 5:45 p.m., when we reported a breakdown in the rental car, we have been waiting for a taxi to come for us. We are feeling cold, since we have been caught in the middle of the countryside, with rain and wind. The tow truck took the car away soon, but they just called us from the taxi company and they say that they have just been notified (when we have been there for two hours and half waiting). On top of that, we had to call their pay phone number several times and on the last call they left us on hold for a quarter of an hour, supposedly consulting something, and finally we had to hang up.
Translation
Muy mala experiencia. Son las 20:10 y desde las 17:45, que avisamos de una averia en el coche de alquiler, estamos esperando a que venga un taxi a por nosotros. Estamos pasando frio, ya que nos ha pillado en medio del campo, con lluvia y viento.La grua se llevo el coche pronto, pero nos acaban de llamar de la empresa de taxis y dicen que les acaban de avisar (cuando llevamos dos horas y media esperando). Encima hemos tenido que llamar varias veces a su telefono de pago y en la ultima llamada nos han dejado un cuarto de hora en espera, supuestamente consultando algo, y finalmente hemos tenido que colgar.
★
Local Guide
August 1, 2024
Original
I have made a reservation and there is no way to contact the airport office. I call by phone. They only call me at 902 toll-free and tell me that they have to solve my problem at the office. I hope you can give me a solution
Translation
He hecho una reserva y no hay manera de contactar con la oficina del aeropuerto. Llamo por telefono. Solo me cogen en el 902 de pago y me dicen que mi problema lo tienen que solucionar en la oficina . Espero que me puedan dar una solucion
★
July 1, 2024
Original
Avis Coruna airport, not fatal, worse... you have a reservation with another provider and they want to charge you the rent again because it seems that where you brought the reservation from is doubtful... sorry???? They offered me insurance that I already had...they wanted me to pay double the rent???? They told me that they dont have the category of car that I had rented, they want to give me a lower category, I refused....they give me a higher category, a car with quite a few dents and scratches, thank goodness I took photos before taking the car. car and I went back to the office to tell the guy at the counter... when I returned the car there was a girl... I went out with her to see the car, me with my photos... thank goodness, because she wanted me to pay for damages ...I will not rent with them again!!!! I dont know if its like this in other Avis offices...but at Coruna airport its a shame!
Translation
Avis aeropuerto Coruna, fatal no, peor... tienes reserva con otro proveedor y quieren volver a cobrarte el alquiler porque parece ser que de donde tu traes la reserva es dudosa...perdon???? Me ofrecian seguros que yo ya tenia...querian que yo pagara el doble del alquiler???? Me dicen que no tienen la categoria de coche que yo habia alquilado, me quieren dar una categoria inferior, me negue....me dan una categoria superior, un coche con bastantes golpes y arat, menos mal que hice fotos antes de sacar el coche y volvi a la oficina a decirle al chico del mostrador... cuando devolvi el coche habia una chica....sali con ella para ver el coche, yo con mis fotos...menos mal, porque queria que yo pagase desperfectos...no vuelvo a alquilar con ellos!!!! No se si en otras oficinas Avis es asi....pero en Coruna aeropuerto una verguenza!
2 helpful
★★★★★
July 1, 2024
Original
Impeccable attention
Translation
Impecable atencion
★★★★★
Local Guide
June 1, 2024
Original
Yesterday I published a low rating of this office. The delegation has contacted me and, having clarified the misunderstanding, they have offered me a completely satisfactory solution. People understand each other by talking. Thank you so much.
Translation
Ayer publique una baja valoracion de esta oficina. Desde la delegacion me han contactado y, aclarado el malentendido, me han ofrecido una solucion totalmente satisfactoria. Hablando se entiende la gente. Muchas gracias.
★★★★★
June 1, 2024
Original
Good Avis
★★★★★
Local Guide
May 1, 2024
Original
Excellent service in Galicia I recommend very good attention
★★★★★
April 1, 2024
Original
A ten for the attention of the staff, the car is very good, I will take it again without a doubt
Translation
Un diez en atencion del personal el coche muy bueno, volvere a cogerlo sin ninguna duda
★★★★★
April 1, 2024
Original
.good offers for rent
Translation
.buenas ofertas en alquiler
