Hertz Alquiler De Coches - Costa Adeje San Miguel Shopping Centre in Costa Adeje

I had the car refueled at the pump and when I returned I was told the tank was not full. The employee who carried out the check was unfriendly and uncommunicative. I had to pay a tax of 26 euros. I will never rent here again

Careful, this is a franchise location and they do not honor any loyalty benefits, regardless of what your online confirmation email says. I've never encountered a car rental agency that did not honor the terms of a prepaid rental. We booked a car online and had an extra driver included owing to our hertz status. Upon arrival to the location we were told it's a franchise and that we would need to pay an extra ca. 90 USD to have an extra driver. The fact that we had a written email confirmation from Hertz that the additional driver is included did not matter. Hertz corporate was no help either, saying they're sorry but it's a franchise location. Also, FYI if you decline their insurance to use your credit cards CDW they'll put a hold on a fairly considerable amount of money (2k). The car itself was ok, and the return process was easy. Picking the car up the man at the front desk was a bit rude. I don't think he enjoyed working that day.

They were absolute superstars! I'm so used to getting shoddy customer service in Tenerife but this team are superb. Well-trained, very friendly, extremely helpful, and even willing to do a few language mini-classes because I used them so often! What a pleasure, thank you so much.

Worst car renting experience of my life. Never again will I be renting from Hertz. I rented a car for Sunday, which was no problem over the website. Unfortunately, the place is closed on Sundays (with conflicting statements on the website) and I couldn't get the car. When I returned on Monday, it turned out that the category of cars I booked is not available in that particular location. So I got a very bad substitute car which apparently is a higher category but in my opinion is definitely not. Also, the deposit is extremely high and there was no prior indication of that. I advise you to rent a car somewhere else. Most other companies were open on Sunday as well.

I absolutely cannot confirm those earlier negative reports! The car was booked with Check24 fully insured for 3 days. Staff was friendly and correct when getting the car. No additional insurances had been offered and handover of the car was like expected professional and without any complications. Return of the car also was without any problems. After reading the negative ratings first I hesitated to take over the car but the whole process was impeccable.

Booked once online while still in the UK and had such a hassle-free experience that I did a walk-in booking later in the week. Obviously a walk-in booking is more expensive than pre-booking, but given the price of coach-trip style excursions, car hire was preferable. I tend to include the damage-waiver on car hire when abroad, just for peace of mind, and this was no exception. It hardly broke the bank, being only EUR8 a day more expensive than the excess insurance I was quoted online. Jose dealt with me on both bookings and his customer service was great. His colleague also seemed pleasant. Will be using them on my next trip to the island.

Picking up the pre-booked car here was fine, but I didn't like 3 things: 1. I booked a mini cooper but I was given a Volkswagen. Hertz used the "Mini Cooper OR SIMILAR CAR" clause in the small text used in advertising, as usual. I would have still understood if they had run out of Mini cooper's before I reached, but the lady told me that they don't have any Mini Coopers at all in the stock! Why did they put it on the website then? I paid more because of Mini Cooper picture on the website. False advertising!! 2. While convincing me to buy their "reduced excess insurance", the staff used a scary face to tell me that it is could be so scary/dangerous to not buy it. While I appreciate telling customers extras they could buy, please cut out the drama! 3. There was an old couple next to us who rented a car 10 minutes ago, and a engine warning light had come on within first few minutes of driving first five minutes of driving the car on the dashboard . As far as I understand engine warning light can only come on if there is an issue with the engine. Clearly there wasn't an accident and there is no way the old couple could have caused the engine light to come on but Hertz was trying to make customers responsible and to pay for it which is not right.

Avoid at all costs. I have hired cars all round the world, and this was by far the worst experience I have had. I only hired a car for 24 hours and when I returned the vehicle they refused to refund the 670 Euros deposit I had to pay when I collected the vehicle. They claimed that the car had been damaged, and there was indeed a small scuff mark at the bottom of the front bumper on the passenger side, which I had not spotted, but which they spotted immediately. As to how the damage was caused is beyond me given the mileage I did. I should have realised I was been scammed when I picked up the vehicle. I arrived at 6pm, and was given the keys, and told that the car instead of being in their compound was parked 300 yards down the road and I would have to go and find it myself. I did not check the vehicle as fully as I should as just relieved to find it, and even if I had found the damage and gone back to them, they could have claimed I had just damaged the vehicle. I have used Hertz before in other countries and found them to be reliable, so mistakenly assumed that I would be getting the same level of service as normal. As I say avoid at all costs. I have taken the issue up with my insurance company, who in turn are taking the issue up with Hertz centrally, so hopefully the shady practice of parking the car well away from the rental centre that I endured will be stopped.