CICAR Adeje in Costa Adeje

4.3
★★★★☆
(388 reviews)

Oficina de coches de alquiler en Costa Adeje, en el Centro Comercial The Duke Shops. Car rental office in Costa Adeje (The Duke Shops). Mietwagen buro in Costa Adeje (The Duke Shops)

Working Hours

Monday 8 AM-8 PM
Tuesday 8 AM-8 PM
Wednesday 8 AM-8 PM
Thursday 8 AM-8 PM
Friday 8 AM-8 PM
Saturday 8 AM-8 PM
Sunday 8 AM-8 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 928 82 29 00 cicar.com

Address

Centro Comercial The Duke Shops, Av. de Bruselas

38660 Costa Adeje

Plus Code: 37R7+QR Costa Adeje, Spain

Photo Gallery

Featured

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Inside

Inside

Videos

Videos

By owner

By owner

Street View & 360deg

Street View & 360deg

Exterior

Exterior

4.3
★★★★☆
388 reviews

Rating Distribution

5 stars
272 (70.1%)
4 stars
51 (13.1%)
3 stars
22 (5.7%)
2 stars
4 (1.0%)
1 star
39 (10.1%)

Most Mentioned

insurance 20 island 16 parking lot 16 office 13 rental agreement 11 fuel 9 bail 8 corsa 7 baby seat 7 key 5
Featured Review
October 3, 2024
Original

We booked a car for 5 days, from 3 to 7th of October 2024. We picked up a car at 10.45, got inside around 11.30. We managed to drive for about 30km when the car died. Looked like a battery issue, during driving the radio and other electronics went down, we were unable to continue our trip. We called one of the numbers that we were given and after explaining everything, the guy on the phone told us to call a different number. So we called again. We were told that we will have to wait for a 2 or 3 hours. We have waited for more than 3 and a half (full sun), missed our trip because of it. Finally the help came with the same model and not even apologies. I took the car back to the cicar spot and I asked for a full refund. Unfortunately, I had to pay for today. Good thing they allowed me to resign from the rest of the days. To sum up, time and money wasted, we were not offered any car upgrade or anything like that. I would not recommend the experience.

Featured Review
★★★★★
October 2, 2024
Original

We had a great experience with the CICAR car rental service during our vacation in Tenerife. The online booking process is very simple and intuitive, with clear information provided at every step. The staff on-site were both professional and friendly, making the car pick-up and return process smooth and hassle-free. I highly recommend CICAR if you're looking to explore Tenerife in a comfortable and stress-free way.

Featured Review
★★★★★
September 16, 2024
Original

Everything went without the slightest problem. From the handover to the return of the car. From the originally ordered car Seat Leon we finally got Cupra Formentor, which pleased us. The car was like new. The only small minus was the state of the fuel tank, it was almost empty. I can only recommend the car rental company

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Featured Review
★★★★★
September 12, 2024
Original

Went to this retailer after 2022 guide recommended them. They were a third of the price of our hotel including fully comprehensive insurance for two drivers. To get delivery we needed rent for 5 days.... It was a few euros more for 5 days with delivery and collection from hotel than 3 days to collect and return to hire shop.....Our last day we decided to return the car early as we visited the area of the shop... we got a REFUND!!!! Outstanding we weren't expecting this as it's our choice....THANK YOU Cicar. Delivery handover was very quick, a bit to quick almost here's the keys sign here, bye. Owning a new car in UK sorted out controls and starting etc. On return the receptionist was very understanding. Will use again in a heart beat, hassle free car rental, not out to over charge for add ons!!!

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Featured Review
★★★★★
September 5, 2024
Original

When visiting Tenerife in May 2024, I decided to use the services of the Cicar rental company and I was very satisfied. I was particularly attracted by the wide selection of cars and favorable prices. The reservation went smoothly, as did the vehicle pickup. The service was nice and explained all the important things to us. I enjoyed driving the Alfa Romeo Giulia and the next time I visit Tenerife the Cicar will be my first choice. Good work!

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Featured Review
★★★★★
May 31, 2024
Original

Reserved car online the day before. peugeot 208 for 3 days at 103 euros. Went to Cicars office with email confirmation. Paid the hire fee plus 38 euro for fuel which is refunded if you return the car full. This is a much better way I feel as I returned the car with 1/4 tank and received 11 euro fuel refund. Car had no issues other than a few scratches and small scrapes. I photographed these on the car park before I moved it. Car was clean and fully functional. I would definitely use Cicar again and would recommend 100%. The staff also were excellent. Thank you Cicar.

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Featured Review
★★★★★
February 11, 2024
Original

The car was rough around the edges but great performance I really enjoyed driving this car in sports mode around the island! Only pay deposit on current fuel, I returned with the same amount of fuel and the money was back in my bank the following day! My fuel deposit was 40 euros. 90 euros for 3 whole days without an insane deposit sounds great to me. Would come back again. Staff friendly when picking up and dropping off, zero issues.

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Featured Review
★★★★★
June 7, 2022
Original

We hired the Abarth 124 spider. From start to finish our experience has been great. It was easy to book with CICAR through email and the collection of the vehicle was smooth and quick. We were able to pay cash when we picked up the vehicle and we didn't have to leave a holding deposit. It was all very easy. Drop off was also very straightforward and we wouldn't hesitate to hire with them again.

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1 found this helpful
★★★★★
November 29, 2024
Original
★★★★★
Local Guide November 24, 2024
Original
Highly recommended Good option to rent in the Canary Islands
★★★★★
November 10, 2024
Original
Local Guide November 10, 2024
Original
Quite the opposite of the airport agency. Very poor reception of the young woman, very unfriendly person, very haughty.
Translation
Tout le contraire de lagence de laeroport. Accueil de la jeune femme tres mauvais, personne tres antipathique, tres hautaine.
November 10, 2024
Original
Shame. Good morning, they changed our car and they did not give us any facilities when it came to getting the new car. The new car was not nearby and we had trouble finding it. The directions could have been clearer or there were even options for a worker to drive us to the one we were going to take. Whats more, those who assisted us were where the car was and did not offer us the option of taking or bringing the car. All the best
Translation
Vergonzo. Buenos dias, nos cambiaron el coche y no nos dieron facilidades a la hora de coger el nuevo coche. El nuevo coche no estaba cerca y tuvimos problemas para encontrarlo. Las indicaciones podrian haber sido mas clara o incluso habia opciones que algun trabajador nos acercara en coche hacia el que ibamos a coger. Es mas los que nos atendieron se encontraban donde estaba el coche y no nos ofrecieron la opcion de llevarnos o traernos el coche. Un saludo
★★★★★
Local Guide November 3, 2024
Original
Very happy with the customer service I received after my car was not available as reserved. Will rent again with Cicar. Pick-up process at TFN could be quicker in my opinion - quite some typing needed on their end.
November 1, 2024
Original
At the time of delivery of the vehicle they did not tell me that the office closes at 8:00 p.m. and in my contract I have reserved it until 9:30 p.m. I dont understand why I would have to leave the vehicle at 8:00 p.m. I am not compliant and the telephone assistant very rude
Translation
A la hora de la entrega del vehiculo no me comunicaron que la oficina cierra a las 20:00 hora y en mi contrato yo lo he reservado hasta las 21:30 no entiendo el porque tendria que dejar el vehiculo a las 20:00 no estoy conforme y la asistenta telefonica muy mal educada
★★★
Local Guide November 1, 2024
Original
Very friendly staff. Unfortunately, after handing over the keys in the office, you have to walk 10 minutes to the parking lot where the vehicle is parked. There will be no personal vehicle handover. When returning the vehicle, the vehicle must be parked back in the parking lot and after a 10-minute walk the key can be handed in and returned to you. I was disappointed that the booked vehicle was not available despite booking more than 5 months in advance. A different model was handed over. For me, the vehicle provided was not comparable to the one I booked.
Translation
Sehr freundliches Personal. Leider muss man nach der Schlussel Ubergabe im Buro 10 Minuten bis zu Parkplatz laufen auf den das Fahrzeug abgestellt ist. Es erfolgt keine personliche Fahrzeugubergabe. Bei der Ruckgabe ist das Fahrzeug auch wieder auf den Parkplatz abzustellen und nach 10 Minuten Fussweg kann der Schlussel abgegeben werden und dir Ruckgabe erfolgen. Enttauscht war ich das trotz einer vorraus Buchung von uber 5 Monaten das gebuchte Fahrzeug nicht zur Verfugung stand. Es wurde ein anderes Modell ubergeben. Fur mich war das bereitgestellte Fahrzeug auch nicht mit dem gebuchten vergleichbar.
November 1, 2024
Original
I do not recommend this rental company. After 30 minutes of driving, our car stopped working and we were halfway to Teide. We called the contact number and were informed that help would arrive in 2-3 hours. We were waiting in the full sun at noon, and after 3 hours and 15 minutes a tow truck arrived with a driver who did not speak English at all. After starting the new car, the check engine light came on immediately, but we couldnt reach an agreement with the tow truck man. Due to the delay, we missed the trip and returned another faulty car on the same day. We got a refund for the unused days, and we had to pay the full amount for the day we wasted.
Translation
Nie polecam tej wypo yczalni. Po 30 minutach jazdy nasze auto odmowi o pos usze stwa, byli my w po owie drogi na Teide. Dodzwonili my si na numer kontaktowy i dostali my informacj e za 2-3 h przyjedzie pomoc. Czekali my na pe nym s o cu w samo po udnie, po 3godz i 15 minutach przyjecha a laweta z kierowc , ktory w ogole nie mowi po angielsku. Po odpaleniu nowego auta od razu wyskoczy check engine, ale z Panem od lawety nie mogli my si dogada . Z powodu opo nienia przepad a nam wycieczka i oddali my kolejne niesprawne auto tego samego dnia. Dostali my zwrot pieni dzy za niewykorzystane dni, a za dzie ktory zmarnowali my musieli my zap aci pe na kwot .
1 helpful
★★★★★
Local Guide November 1, 2024
Original
I recommend, everything is fine, the best company.
★★★★★
November 1, 2024
Original
Great experience with this agency and very friendly staff
Translation
Ottima esperienza con questa agenzia e personale molto cordiale
November 1, 2024
Original
We have accidentally broken the window of a car, they have made us pay 660 and then they have not given us a replacement car. I will never rent with them again.
Translation
Hemos roto la luna de un coche sin querer, nos han hecho pagar 660 y despues no nos han dado un coche de sustitucion. Jamas volvere a alquilar con ellos.
November 1, 2024
Original
We have broken the windshield of a car due to negligence and then they made us pay 600 for the windshield and then they did not give us a replacement car. We will never rent with them again.
Translation
Hemos roto la luna de un coche por negligencia y despues nos han hecho pagar 600 de la luna y despues nos no han dado un coche de sustitucion. Jamas volveremos a alquilar con ellos.
November 1, 2024
Original
They are thieves, they steal your money and then they dont give you what they agree to.
Translation
Son unos ladrones te roban el dinero y luego no te dan lo que acuerdan m.
★★★★★
November 1, 2024
Original
Rented a car from Cicar again, received an upgrade for free! Car, staff and service as usual perfect and friendly ! Next time of course only with Cicar!!
Translation
Wieder Auto von Cicar gemietet , Upgrade kostenlos erhalten! Auto, Personal und Service wie gewohnt perfekt und freundlich ! Nachstes Mal naturlich nur wieder mit Cicar !!
★★★★★
Local Guide November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
★★★★★
November 1, 2024
Original
November 1, 2024
Original
We tried to rent a car from here, but the staff were very dismissive and told us that they had no cars. I asked when theyd next have one available for the day, to be told to check the website despite two of them being sat in front of computers, but unwilling to give us any help at all. Very unhelpful. Id recommend using the rental company upstairs.
★★★
Local Guide October 1, 2024
Original
Car was good and its great that all costs are included. Booster seats were provided. Unfortunately, the staff member in Costa Adeje branch was very unfriendly. Also there was no refund for unused fuel. They asked that I return the car with half a tank which seems like a bit of a scam, as this is very hard to do and if its low then you lose your fuel deposit and if its more they get free fuel. It would make more sense to collect the car with a full tank and return it with a full tank.
Local Guide October 1, 2024
Original
we went to return the rented car come across a very expeditious woman request for advice on a town hall fine.. didnt know how to answer, told us she had people so she pushed us!! >> towards the exit. So at this time we still don t know!!!!!! Not friendly
Translation
nous avons ete rendre la voiture louer tomber sur une femme tres expeditive demande de conseil sur une amende de mairie.. ne savait pas repondre, nous a dis qu elle avait du monde donc nous a << pousser!! >> vers la sortie. Donc a l heure actuelle nous ne savons toujours pas!!!!!! Pas aimable
★★★★★
October 1, 2024
Original
★★★★★
Local Guide October 1, 2024
Original
Very kind and qualified staff. Even rented a car today no problem
Translation
Personale gentilissimo e qualificato. Anche oggi noleggiato auto nessun problema
Local Guide October 1, 2024
Original
Well, what can I say to be kind because we are still at fault. In the absence of 6 hours due to a delay we arrive at the agency at 6 p.m. instead of 12 p.m. which I admit is our fault. We apologize and we are ready to pay the price displayed as expected even with 6 hours less in the car which is normal until then. Blabla its starting to speak Spanish quickly. I dont understand.. and it continues. So we see that the lady is getting angry with us... why? and then suddenly in the greatest calm we understood you are in Spain so you speak Spanish or English and that s it ok ma am we re just coming on vacation enjoy calma. We use a translator to make the task easier, but apparently you have to be at level B6 and understand rapid Spanish. Well, there isn t that yet on Babel dsl. In short, bad experience, too bad, but I was told good things about it. To err is human, so are delays. Also warn except when you are a tourist and you don t understand. Know it. Knowing that the car was still available PS: the conservative spirit in a tourist area like Costa Adeje is just incompatible. You may not like the French but dont forget that the island operates mainly thanks to everyones tourism.
Translation
Bon que dire pour etre gentil car nous somme quand meme en faute. Faute de 6h du a un retard nous arrivons a l agence a 18h a la place de 12h ce que je reconnais est de notre faute. Nous nous excusons et nous somme pret a payer le prix affiche comme prevu meme avec 6h de moins dans la voiture ce qui est normal jusqu a la. Blabla ca commence a parler vite espagnol. I dont understand.. et ca continue. Donc nous voyons que la dame s enerve sur nous.. pourquoi ? et la d un coup dans le plus grand des calmes ca on a compris << vous etes en Espagne donc vous parler espagnol ou anglais et basta >> ok madame on vient juste en vacances profitez calma. On utilise un traducteur pour faciliter la tache mais non faut etre de level B6 apparement et comprendre l espagnol rapide. Bon il n y a pas ca encore sur Babel dsl. Bref mauvaise experience dommage pourtant on m en avait dit du bien. L erreur est humaine les retards aussi. Prevenir aussi sauf quand on est touriste et que l on comprend pas . Sachez le. Sachant que la voiture etait encore dispo PS: l esprit conservateur dans une zone touristique comme Costa adeje c est juste incompatible. On peut ne pas aimer les francais mais n oubliez pas que l ile tourne majoritairement grace au tourisme de chacun.
5 helpful
★★★★★
Local Guide October 1, 2024
Original
Good simple rental service (online reservation in advance), the prices are very affordable compared to the competition on the island, all-risk insurance included, very wide choice of cars for which I chose a magnificent Alfa Romeo Giulia .
Translation
Bon service de location simple (reservation en ligne au prealable), les prix sont tres abordables par rapport a la concurrence sur l ile, assurances tout risques compris, tres large choix de voitures auxquelles j ai fais le choix d une magnifique Alfa Romeo Giulia .
★★★★★
Local Guide October 1, 2024
Original
I recommend the rental company. Minimal formalities, everything is smooth and pleasant. They could refill windshield washer fluid more often :)
Translation
Polecam wypo yczalni . Minimum formalno ci wszystko sprawnie i przyjemnie. Mogliby cz ciej uzupe nia p yn do spryskiwaczy :)
★★★★★
Local Guide October 1, 2024
Original
★★★★★
Local Guide October 1, 2024
Original
★★★
October 1, 2024
Original
So-so experience: excellent service and courtesy of the employees, but parking the car is too far from the office and I dont find this very professional!
Translation
Esperienza cosi cosi: servizio e cortesia dei dipendenti ottima, pero il parcheggio della macchina e troppo distante dall ufficio e questo non lo trovo molto professionale!
★★★★★
October 1, 2024
Original
★★★★
Local Guide September 1, 2024
Original
The company is very good, its a shame that some drivers dont know how to park between lines...
Translation
La compania muy bien, lastima que algunos conductores no sepan estacionar entre lineas...
★★★★★
September 1, 2024
Original
★★★★★
Local Guide September 1, 2024
Original
★★★★
Local Guide September 1, 2024
Original

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