Europcar Corroios in Corroios

3.8
★★★★☆
(17 reviews)

Working Hours

Monday 9 AM-2 PM , 3-6 PM
Tuesday 9 AM-2 PM , 3-6 PM
Wednesday 9 AM-2 PM , 3-6 PM
Thursday 9 AM-2 PM , 3-6 PM
Friday 9 AM-2 PM , 3-6 PM
Saturday Closed
Sunday Closed

Location

Contact Information

932 270 342

Address

Rua da Estacao Loja no 8

2855-714 Corroios

Plus Code: JRPX+JH Corroios

Photo Gallery

Featured

Featured

Street View & 360deg

Street View & 360deg

3.8
★★★★☆
17 reviews

Rating Distribution

5 stars
12 (70.6%)
4 stars
0 (0.0%)
3 stars
0 (0.0%)
2 stars
0 (0.0%)
1 star
5 (29.4%)

Most Mentioned

team 3
Featured Review
November 26, 2024
Original

Escrevo para expressar minha profunda insatisfacao com a recente experiencia de aluguel. A cobranca de um dia extra por um atraso de 30 minutos (as 11:13 ja me encontrava em casa) , sem qualquer aviso previo, e inaceitavel.Pois no levantamento da viatura eu afirmei que preferia esperar para alem das 11h para nao ser cobrado o dia extra e foi me informado que nao havia problema algum. Alem disso, a falta de clareza nas informacoes sobre o seguro, que me levou a acreditar que nao haveria cobranca diaria, e um claro sinal de incompetencia.

Translation

I am writing to express my deep dissatisfaction with the recent rental experience. Charging an extra day for a 30-minute delay (I was already at home at 11:13), without any prior notice, is unacceptable. When collecting the vehicle, I stated that I preferred to wait beyond 11 am to avoid being charged. the extra day and was told there was no problem. Additionally, the lack of clarity in the insurance information, which led me to believe there would be no daily billing, is a clear sign of incompetence.

Featured Review
November 2, 2024
Original

Fiz um aluguer de 2 dias, levantamento 11.49 do dia 23 de Out, ate dia 25.Out o horario de entrega era 12h, entreguei o carro as 11.53h A entrega so foi fechada as 12.47, tendo por isso sido cobrada mais uma diaria. Como o aluguer e bela empresa o "erro" so foi detectado agora, com a chegada da fatura.

Translation

I booked a 2-day rental, picked up at 11.49 on the 23rd of Oct, until the 25th of Oct, the delivery time was 12pm, I delivered the car at 11.53am Delivery was only completed at 12.47pm, which was why an additional daily charge was made. As the rental is a good company, the "error" was only detected now, with the arrival of the invoice.

1 found this helpful
Featured Review
★★★★★
October 28, 2024
Original

Agradecimento Especial a Equipa da Europcar Corroios Gostaria de elogiar o excelente atendimento que recebi na Europcar Corroios! Desde a rececao ate a entrega do veiculo, fui tratado com profissionalismo e simpatia. A equipa mostrou-se sempre disponivel, atendendo todas as minhas duvidas com atencao e rapidez, o que fez toda a diferenca na minha experiencia. Agradeco a todos da Europcar Corroios pelo servico de qualidade! Certamente, voltarei e recomendarei a outros. Continuem com o otimo trabalho! Amei o cafe tambem

Translation

Special Thanks to the Europcar Corroios Team I would like to praise the excellent service I received at Europcar Corroios! From reception to delivery of the vehicle, I was treated with professionalism and friendliness. The team was always available, answering all my questions with attention and speed, which made all the difference in my experience. I thank everyone at Europcar Corroios for the quality service! I will definitely come back and recommend it to others. Keep up the great work! I loved the coffee too

Featured Review
★★★★★
October 28, 2024
Original

Profissionais competentes e bastante atenciosos.Recomendo

Translation

Competent and very attentive professionals. I recommend

Featured Review
★★★★★
October 28, 2024
Original

Incriveis. Continuem assim.

Translation

Incredibles. Keep it up.

Featured Review
★★★★★
October 28, 2024
Original

Atendimento excelente. Equipa muito educada e prestativa. Recomendo.

Translation

Excellent service. Very polite and helpful team. I recommend.

Featured Review
★★★★★
October 28, 2024
Original

Equipa competente, disponivel e simpatica. Correu tudo bem em todo o processo de aluguer do carro.

Translation

Competent, available and friendly team. Everything went well throughout the car rental process.

Featured Review
October 25, 2024
Original

Carros com defeitos, incompetencia, retirar dinheiro da conta sem contactar o cliente, uma estrela porque nao da zero.

Translation

Defective cars, incompetence, withdrawing money from the account without contacting the customer, one star because it doesn't give zero.

December 1, 2024
Original
I rented a Renault Master for a day at Corroios station. When collecting the vehicle, employee Felix asked if for an additional 20 he wanted to reduce the value of the deductible in the event of an accident. I denied the option, he tried to influence my decision and asked 3 more times to see if the decision would change. I denied it again. While I was checking if everything was ok with the vehicle before taking it, the same employee said that it wasnt worth filming the inside because they didnt take into account the signs of use. Then I started to find this employee s behavior strange On the day of delivery I filled up the fuel but the signal on the dashboard did not change. Employee Felix claimed that we had not added fuel. We did a total of 60km and put in 35 worth of fuel! (we have the invoices). Still he continued to mention that we should have put the tank full They gave us a car with a fault on the dashboard and they want to charge us 90 for fuel. After much conversation, he mentioned that many vehicles have this defect! But he didnt have the ability to tell us that at first. There is a great lack of professionalism and customer care.
Translation
Aluguei uma Renault Master por um dia na estacao de Corroios. No ato do levantamento da viatura o colaborador Felix perguntou se por mais 20 queria diminuir o valor da franquia em caso de acidente. Neguei a opcao, ele tentou influenciar a minha decisao e perguntou mais 3x para ver se mudava a decisao. Voltei a negar. Enquanto estava a ver se estava tudo ok com a viatura antes de a levar, o mesmo colaborador diz que nao vale a pena filmar a parte de dentro porque nao consideram as marcas de uso. Ai ja comecei a estranhar o comportamento desse colaborador No dia de entrega abasteci o combustivel mas o sinal no painel nao alterava. O colaborador Felix alegou que nao tinhamos colocado combustivel. Fizemos um total de 60km e colocamos 35 de combustivel!(temos as faturas). Ainda assim continuou a mencionar que deviamos ter colocado o tanque cheio Deram-nos uma viatura com uma avaria no painel e querem nos cobrar 90 pelo combustivel. Depois de muita conversa, mencionou que muitos veiculos tem esse defeito! Mas nao teve a capacidade de nos dizer isso de inicio. E muita falta de profissionalismo e cuidado com o cliente.
Local Guide November 1, 2024
Original
Incompetent
Translation
Incompetente
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent professionals
Translation
Excelentes profissionais
★★★★★
Local Guide November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Top service
Translation
Atendimento top
★★★★★
November 1, 2024
Original