Europcar Corroios in Corroios
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932 270 342Address
Rua da Estacao Loja no 8
2855-714 Corroios
Plus Code: JRPX+JH Corroios
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Escrevo para expressar minha profunda insatisfacao com a recente experiencia de aluguel. A cobranca de um dia extra por um atraso de 30 minutos (as 11:13 ja me encontrava em casa) , sem qualquer aviso previo, e inaceitavel.Pois no levantamento da viatura eu afirmei que preferia esperar para alem das 11h para nao ser cobrado o dia extra e foi me informado que nao havia problema algum. Alem disso, a falta de clareza nas informacoes sobre o seguro, que me levou a acreditar que nao haveria cobranca diaria, e um claro sinal de incompetencia.
I am writing to express my deep dissatisfaction with the recent rental experience. Charging an extra day for a 30-minute delay (I was already at home at 11:13), without any prior notice, is unacceptable. When collecting the vehicle, I stated that I preferred to wait beyond 11 am to avoid being charged. the extra day and was told there was no problem. Additionally, the lack of clarity in the insurance information, which led me to believe there would be no daily billing, is a clear sign of incompetence.
Fiz um aluguer de 2 dias, levantamento 11.49 do dia 23 de Out, ate dia 25.Out o horario de entrega era 12h, entreguei o carro as 11.53h A entrega so foi fechada as 12.47, tendo por isso sido cobrada mais uma diaria. Como o aluguer e bela empresa o "erro" so foi detectado agora, com a chegada da fatura.
I booked a 2-day rental, picked up at 11.49 on the 23rd of Oct, until the 25th of Oct, the delivery time was 12pm, I delivered the car at 11.53am Delivery was only completed at 12.47pm, which was why an additional daily charge was made. As the rental is a good company, the "error" was only detected now, with the arrival of the invoice.
Agradecimento Especial a Equipa da Europcar Corroios Gostaria de elogiar o excelente atendimento que recebi na Europcar Corroios! Desde a rececao ate a entrega do veiculo, fui tratado com profissionalismo e simpatia. A equipa mostrou-se sempre disponivel, atendendo todas as minhas duvidas com atencao e rapidez, o que fez toda a diferenca na minha experiencia. Agradeco a todos da Europcar Corroios pelo servico de qualidade! Certamente, voltarei e recomendarei a outros. Continuem com o otimo trabalho! Amei o cafe tambem
Special Thanks to the Europcar Corroios Team I would like to praise the excellent service I received at Europcar Corroios! From reception to delivery of the vehicle, I was treated with professionalism and friendliness. The team was always available, answering all my questions with attention and speed, which made all the difference in my experience. I thank everyone at Europcar Corroios for the quality service! I will definitely come back and recommend it to others. Keep up the great work! I loved the coffee too
Profissionais competentes e bastante atenciosos.Recomendo
Competent and very attentive professionals. I recommend
Incriveis. Continuem assim.
Incredibles. Keep it up.
Atendimento excelente. Equipa muito educada e prestativa. Recomendo.
Excellent service. Very polite and helpful team. I recommend.
Equipa competente, disponivel e simpatica. Correu tudo bem em todo o processo de aluguer do carro.
Competent, available and friendly team. Everything went well throughout the car rental process.
Carros com defeitos, incompetencia, retirar dinheiro da conta sem contactar o cliente, uma estrela porque nao da zero.
Defective cars, incompetence, withdrawing money from the account without contacting the customer, one star because it doesn't give zero.