Enterprise Rent-A-Car in Charlotte

Rent at your own risk. Scam artists with technology honey. Rented a vehicle paid for extension online. Honey do you know they over charged my card. Denied me rental service and said yeah the online system is wrong how ma'am or sir. Then Ms.Julia calls me and made up three lies got upset when given proof always save texts emails and calls. You reap what you sow. Peace and blessings!!!!

Extremely disappointed with my experience at this Enterprise location. I arrived on time for my rental, but they clearly were not prepared at all. There was no sense of urgency, and it felt like the staff moved to the beat of their own drum. No accommodation was made for the delay, which was a huge inconvenience for me. If you have any sort of time-sensitive plans, don't rely on this location to get you a car when promised. I expect better, and I won't be renting from here again. Sigh.

Julia needs customer service training at minimum. I received a filthy, smelly vehicle along with zero assistance or understanding at a time of great distress. I texted my displeasure and was told to come switch into an Acadia, however, when I arrived the car was no longer available. I informed them this poor experience would be reflected in their review, Julia then placed herself between the car door and the vehicle preventing me from leaving. If you have the ability rent a vehicle from anywhere else do yourself that favor.

Absolutely LOVE this team. They were by far the nicest and most accommodating Enterprise I have ever gone to. I checked a few others out before and they couldn't be bothered to help. Everyone in this office is super sweet and happy to help. Can tell the team enjoy one another's company and as a result give great care to everyone who comes in. Highly recommend this location anytime anyone needs a rental car!

I would like to recognize Julie @ the North Tryon Division who has helped me out in several occasions with the vehicle we rented from this location.People's would say customer has gone away ,but I can say it hasn't because this employee has shown different.This employee needs to be recognized in a great way.Keep up the great customer service Julie places need more people like you,and Thanks for remembering me in the wiper issues. Charles Lovett

I got myself into a pinch and happened to need a rental in a quick hurry. Julia and her staff were there exactly when I needed them. They were very respectful and informative when speaking on the phone and in person. Even in my difficult situation and their busy and hectic environment, they were attentive to each guest and made sure that I was able to leave in a vehicle within the hour. Lena performed my walk around and was very thorough in letting me know all of the stipulations that came with using the vehicle, so I wouldn't be surprised when I returned the vehicle. I wanted to share my feedback through the survey link, but I unfortunately did not receive one.

Jared has amazing customer service,polite and respectful. Kept me updated on the entire transaction. I didn't get the driver who picked me up from the Ford place, but this lady had me laughing and kept me entertained the entire car ride to the enterprise location.

Ok. My company rented this SUV for me. It is a 2021 VW Turaug. To all you inconsiderate people that like to smoke cigarettes, cigars, and those stinky blunts in cars will you once in your life just stop and be more considerate of the folks that do not smoke or have respiratory issues. The VW smelled like a blunt ashtray! The eyeglass holder button was broke so it would not stay closed. The sensors that detects things that are near the vehicle was not working proper because the yellow caution light said so. And I had to tell them to wash the car. At least the inside was clean. And I don't know whose fault it was with the gas tank being under 1/4 tank At least I don't have to bring it back full The remainder of the customer service was great.