Guerin Cascais in Cascais

4.2
★★★★☆
(247 reviews)

Somos uma marca que se dedica ao aluguer de veiculos, com o proposito de proporcionar a liberdade de escolha e de movimento, para uma melhor experiencia de mobilidade.Destacamo-nos por sermos a maior renta-a-car nacional, com um processo 100% digital e contamos com Estacoes por todo o pais incluindo as ilhas da Madeira e dos Acores. A nossa missao e a sua mobilidade e a satisfacao dos nossos clientes e a nossa motivacao.

Working Hours

Monday 8:30 AM-1 PM , 2-6:30 PM
Tuesday 8:30 AM-1 PM , 2-6:30 PM
Wednesday 8:30 AM-1 PM , 2-6:30 PM
Thursday 8:30 AM-1 PM , 2-6:30 PM
Friday 8:30 AM-1 PM , 2-6:30 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

21 484 0023 guerin.pt

Address

Av. 25 de Abril 850 Loja C

2750-512 Cascais

Plus Code: MHXC+9H Cascais

Photo Gallery

Featured

Featured

Inside

Inside

Exterior

Exterior

Videos

Videos

Street View & 360deg

Street View & 360deg

4.2
★★★★☆
247 reviews

Rating Distribution

5 stars
149 (60.3%)
4 stars
43 (17.4%)
3 stars
31 (12.6%)
2 stars
4 (1.6%)
1 star
20 (8.1%)

Most Mentioned

price 18 sympathetic 8 efficient 7 team 4 stars 4 credit card 3 countertops 2 education 2 professional service 2 speed 2
Featured Review
★★★★★
November 15, 2024
Original

Always great service. Very helpful & friendly staff, always new and clean cars. I would horoughly recommend them.

Featured Review
★★★★★
October 15, 2024
Original

Excellent Service and very helpful staff. Top notch!!!

Featured Review
May 8, 2024
Original

I had an accident with the car which I didn't have fault and after 4 months I'm still waiting for the reimbursement. They don't reply to emails and cannot give any update on the status. Very poor and unfair customer service.

Featured Review
★★★★★
August 31, 2023
Original

Joao was extremely friendly and helpful, superb customer service. We came without an online reservation and in 20 minutes we were leaving with a nice car rented for 28 days. Super recommend it, prices are great as well!

Featured Review
★★★★★
August 12, 2023
Original

The service at Guerin Cascais was incredible! My car ended up in the repair shop for almost 7 weeks. The folks at Guerin Cascais made renting a car for that period of time very straightforward and easy. I would make a reservation for a week or two, and when I discovered my car wasn't ready, they would quickly help me book another reservation for a great price. Soon - they were proactively booking reservations weeks in advance and monitoring each reservation, to ensure I always got the best price. I highly recommend the folks at Guerin Cascais.

Featured Review
★★★★★
July 10, 2023
Original

We hired a car in Cascais for 25 hours to visit the Fatima Shrine. We had a voucher purchased through Auto Europe. The staff were very friendly and efficient. We received a free upgrade as the car we had booked was not available. The agent was very thorough in noting any marks on the car before we commenced our rental. Car in very good condition and comfortable. We had a very efficient and friendly service again on the return of the car. Would highly recommend.

Featured Review
★★★★★
April 8, 2023
Original

Very good service with a smile, the collaborators explained all the ins and outs of the contract and helped me settle in a car model that I had never driven before. The return of the car was quick and painless. I will use Guerin again.

Featured Review
★★★★★
November 26, 2022
Original

These people are amazing. Best customer service of any rental car company. Such good staff, truly work to meet customer needs. Very kind, reasonable and respectful people. I've rented a car from them a few times now and every time has been a great experience.

October 1, 2024
Original
Terrible service and rude staff. They do not comply with the contractual relationship with customers.
★★★★★
October 1, 2024
Original
★★★
Local Guide September 1, 2024
Original
I had already taken out full-service insurance online through Europcar and they wanted to sell me another one on top for 89 EUR for 4 days. This is a common model that I was fortunate to know. Otherwise the staff is super nice and friendly.
Translation
Ich hatte bereits eine Full-Service Versicherung uber Europcar online gemacht und sie wollten mir On-Top noch eine fur 89 EUR fur 4 Tage verkaufen. Das ist ein gangiges Modell, das ich glucklicherweise kannte. Ansonsten ist das Personal super nett und freundlich.
★★★★★
Local Guide September 1, 2024
Original
★★★★★
Local Guide September 1, 2024
Original
August 1, 2024
Original
Null ! Rude staff, they refused our car rental because the credit card was not in the same name as the reservation, even with the people present. To flee !
Translation
Nul ! Personnel desagreable , ils ont refuse notre location de voiture car la carte de credit n etait pas au meme nom que la reservation , meme avec les personnes presentes. A fuir !
★★★★★
Local Guide July 1, 2024
Original
Super professional service, with a lot of attention to the customer, cordiality and friendliness of both staff. An example for everyone who serves the public at a counter to follow.
★★★★★
May 1, 2024
Original
Pedro was excellent. Great service!
★★★★★
Local Guide May 1, 2024
Original
★★★★★
Local Guide April 1, 2024
Original
10 stars. Very friendly team!!! We have rented here many times. Clean and new cars Thank you Guerin team I advise!!!
Translation
10 estrelas. Equipa muito simpatica!!! Ja alugamos muitas vezes aqui. Carros limpos e novos Obrigado equipa Guerin Aconselho!!!
April 1, 2024
Original
Worst car rental ever. They tried to cheat me out of 180 euros for excess mileage, even though the staff explained that it was unlimited.
★★★★★
March 1, 2024
Original
More than fair price for perfect service! Very kind and helpful staff.
Translation
Prix plus que correct pour un service parfait ! Personnel tres gentil et aidant.
★★★★★
Local Guide February 1, 2024
Original
Great customer service. Cars of quality for hire.
★★★★★
February 1, 2024
Original
Professional service
★★★★★
Local Guide February 1, 2024
Original
Very good price and great service.
Translation
Preco muito bom e otimo atendimento.
★★★★★
Local Guide January 1, 2024
Original
Excellent quality of service, we rented 3 times and will continue to return Excellent service quality, we have rented 3 times from them and will continue to return
★★★★★
January 1, 2024
Original
very positive experience
Translation
experiencia muito positiva
★★★★★
Local Guide December 1, 2023
Original
Very polite and helpful staff. Easy and quick rental. If you rent from them, get a better price online. Great experience.
Translation
Funcionarios muito educados e prestativos. Locacao facil e rapida. Se for alugar com eles, online pega um preco melhor. Otima experiencia.
★★★★★
Local Guide December 1, 2023
Original
Good cars, very Profesional and helpful
★★★★★
Local Guide December 1, 2023
Original
Fantastic service!! Coming back again when necessary!!
★★★★★
Local Guide December 1, 2023
Original
All hail this team - efficient, friendly, and helpful to find the best option for the customer Definitely recommend, and would be happy to return as a customer
★★★★★
December 1, 2023
Original
Compliers
Translation
Cumpridores
★★★★★
December 1, 2023
Original
Excellent, friendly and helpful staff. The car was in excellent condition and the price was very reasonable. No nasty surprises and we will definitely use this company again when we return.
★★★★★
Local Guide December 1, 2023
Original
Friendliness and speed
Translation
Simpatia e rapidez
Local Guide December 1, 2023
Original
I have an annual lease and after 3 months the car is warning for maintenance at 20,000 km. When contacting customer support, they inform me that I have to call the counter (when I can, because in most cases after waiting a few minutes the connection simply hangs up). Ive been calling the Cascais counter for DAYS and they dont answer the phone (as expected). How to resolve this situation?
Translation
Tenho um renting anual e apos 3 meses o carro esta a alertar a manutencao de 20000 kms. Ao contactar o apoio ao cliente, infromam que tenho que ligar para o balcao (quando se consegue, porque na maioria dos casos apos aguardar alguns minutos a ligacao simplesmente cai). Estou a ligar para o balcao cascais a DIAS e nao atendem o telefone (como de se esperar). Como se resolver essa situacao?
1 helpful
★★★★★
Local Guide December 1, 2023
Original
Was nice
1 helpful
★★★★★
Local Guide December 1, 2023
Original
★★★★
Local Guide December 1, 2023
Original
★★★★★
December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
Good rent a car
Translation
Bom rent a car
1 helpful
December 1, 2023
Original
dont answer phones
Translation
nao atendem telefones
★★★★★
December 1, 2023
Original
Spectacular and personalized service. I highly recommend
Translation
Servico de atendimento espetacular e personalizado. Recomendo vivamente
★★★★★
Local Guide December 1, 2023
Original
★★★
December 1, 2023
Original
It is mandatory to have a credit card in the drivers name, to ensure the deposit and get the ordered car.
Local Guide December 1, 2023
Original
a car rental request was refused because I only had a debit card and not a credit card
Translation
on refuse une demande de location de voiture car je navais quune carte de debit et non une carte de credit
★★★★★
December 1, 2023
Original
Very friendly staff and professional service. One of the easiest companies to rent from. Would highly recommend
★★★★★
December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
★★★★★
December 1, 2023
Original
We rented the vehicle through Booking and the entire pick-up process was simple and clear, the attendant Joao helped me with all my questions and was very friendly. I will rent from them again!
Translation
Alugamos o veiculo atraves do Booking e todo o processo de retirada foi simples e claro, o atendente Joao me ajudou com todas as duvidas e foi muito cordial. Vou alugar novamente com eles!
★★★★★
December 1, 2023
Original
★★★★★
Local Guide December 1, 2022
Original
Good service, quick and simple. Excellent price-quality ratio..
Translation
Bom atendimento, rapido e simples. Excelente relacao preco -qualidade..

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