U-Save Car & Truck Rental Puerto Rico in Carolina

3.6
★★★★☆
(1727 reviews)

Working Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+1 787-253-4008 usave.com

Address

Isla Verde Mall, Marginal Biascoechea

00979 Carolina

Plus Code: CXRP+X3 Carolina, Puerto Rico

Photo Gallery

Featured

Featured

Latest

Latest

Exterior

Exterior

Inside

Inside

Videos

Videos

By owner

By owner

Street View & 360deg

Street View & 360deg

3.6
★★★★☆
1727 reviews

Rating Distribution

5 stars
1019 (59.0%)
4 stars
94 (5.4%)
3 stars
62 (3.6%)
2 stars
51 (3.0%)
1 star
501 (29.0%)

Most Mentioned

fees 119 flight 50 cart 41 expedia 37 toll 25 shuttle 24 supervisor 23 sand 19 car insurance 18 vacuum 10
Featured Review
★★
November 25, 2024
Original

The car we received at pick up is falling apart. It has numerous dents, the rear side panel has a hole in it and is hanging loosely. The car rattles when we hit bumps on the road. The workers were very nice, but said they could not give us a different car because 'the others were worse'. We didn't have an opinion, so begrudgingly took the car and went on our way.

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Featured Review
★★★★★
November 23, 2024
Original

Loved this rental company! The car we rented was ready for us as soon as we got there. This company also has shuttles that take you to and from the airport, which is so nice. They were easy to work with, and the price was decent. We did prepay for our car, which I recommend doing. They made our trip to Puerto Rico that much more fun thanks to the ease of getting a car.

Featured Review
★★★★★
October 27, 2024
Original

I frequent the Island several times a year and have been to most rental places. Everywhere else has been a hassle. Every time I come to U-SAVE I am taken care of. They always have the vehicle I need, offer free shuttle to and from airport as well as very reasonable prices. Would highly recommend. Ask for Luis or Tommy, they will ensure your trip is hassle free. NOTE: THIS IS THE ONLY PLACE YOU CAN PULL UP, HAND THE KEYS OFF & PROCEED DIRECTLY TO THE AIRPORT VIA SHUTTLE 24/7. Fast, friendly and convenient process for all your personal or business needs!

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2 found this helpful
Featured Review
★★★★★
October 24, 2024
Original

I loved the fact that the car was ready and clean when we got there. Staff were very friendly and clearly explained everything. The price we paid was very reasonable. Checking in was quick. Checking out was much better. I only waited about a minute for the shuttle to take me to the rental place and to go back to the airport. I already recommended U-Save to my family and friends traveling to Puerto Rico, and I will definitely rent from them again!!!

2 found this helpful
Featured Review
★★★★★
September 7, 2024
Original

Great spot to rent a car. Prices are decent. Make sure to vacuum car if it has sand or else you will be charged. I did my part and I didn't get charged. Also don't forget fill up gas tank when returning or you will be charged, which I did forget but that was my fault. Representative were very polite and explained everything in detailed. It was a great experience and probably I will rent there again.

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1 found this helpful
Featured Review
★★★★★
July 14, 2024
Original

Loved my experience. Received a brand new jeep wrangler 2024. The smell of the car was brand new, super clean. No problem. The jeep was a must for our PR ventures. 10/10

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Featured Review
★★
May 29, 2024
Original

Not recommended Staff was ok though the "SUV" was Not. My family and I were driving a whole week hearing a squeaky noise when pressing on brakes(breaks were bad). Spoke to Alondra from this rental and said they recently replaced new brakes pads which was a lie. This car smelled bad, it was never cleaned not even vacuumed, was given to us dirty and broken pieces inside. When we come to know we paid too much for that car. Will not rent again for sure. I should have really made a better choice after reading there reviews.

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3 found this helpful
Featured Review
★★★★★
May 13, 2024
Original

The rental and return with Sammy y Medina were quick and efficient. Highly recommend USave for all your rental needs. If I could give them a a score of 100% i would they are my auto rental going forward. Vehicles are clean and reliable.

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★★★★★
December 1, 2024
Original
Excellent service
★★★★★
December 1, 2024
Original
Good
★★★★★
November 30, 2024
Original
Local Guide November 30, 2024
Original
They park the handicapped
Translation
Se estacionan el de impedidos
★★★★★
November 27, 2024
Original
Pick up quick & easy, the Rental is not located on the airport ground but the shuttle is convenient & clean. Drop off even easier
★★★★★
Local Guide November 26, 2024
Original
We had no issues. Rented a car to drive to the rainforest. Saw some of the other reviews about the charges so we went to the Puma station to use the vacuum and fuel before returning. We were not charged for cleaning. I did request a small car and were given an SUV but it was fine
★★★★
Local Guide November 26, 2024
Original
★★★★
Local Guide November 25, 2024
Original
Horrible, you get what you pay for!
★★★★★
November 25, 2024
Original
★★★★★
Local Guide November 24, 2024
Original
Courteous and friendly service. Excellent vehicle.
3 helpful
November 24, 2024
Original
Had a reservation waited 2 hours to get a car that was supposed be ready when arrived should of given a discount for waiting 2 hours in a hot room
★★★★
November 24, 2024
Original
November 24, 2024
Original
One person working waited almost an hour for service.
★★★★★
November 24, 2024
Original
Excellent
Translation
Exelente
★★★
Local Guide November 24, 2024
Original
Way too expensive, but I think it would have been just as expensive with another company...in short, 886 USD for 16 days for a Toyota Corolla...when initially it was supposed to be around 220 USD (without insurance). ..it seems to me that insurance is expensive...but despite the exorbitant price we had good service at the counter. In addition, a fee of 7.95 USD/day for tolls was added, we learned on site.
Translation
Beaucoup trop cher, mais je crois que ca aurait ete aussi cher avec une autre compagnie...bref, 886 USD pour 16 jours pour une Toyota Corolla...quand au depart cetait suppose etre environ 220 USD (sans assurance)...ca fait cher dassurance il me semble...mais malgre le prix exorbitant nous avons eu un bon service au comptoir. De plus, des frais de 7.95 USD/jour pour les toll se sont ajoutes, nous lavons appris sur place.
★★★★★
November 24, 2024
Original
Always come back to this company, employees are friendly and professional, giving always an excellent service.
★★★
Local Guide November 24, 2024
Original
Wait time to get the rental.
★★★★★
Local Guide November 24, 2024
Original
All wonderful, there were some issues but the employees of U-Save resolved them. Im very grateful. Recommended
★★★★★
November 24, 2024
Original
★★★★★
November 24, 2024
Original
Service was great!
★★★★★
Local Guide November 24, 2024
Original
Great experience renting a car in San Juan. Shuttle was reasonably frequent. Upgraded our car. Quick turnaround and a good price
★★★★★
November 24, 2024
Original
★★★★★
November 17, 2024
Original
Excellent service Ismael treated me very well
Translation
Excelente servicio Ismael me atendio muy bien
★★★★★
Local Guide November 17, 2024
Original
Excellent and friendly staff Ismael & luis they go the extra mile to assist
November 17, 2024
Original
I booked through Expedia and bought insurance through them. When I got to U-save, they demanded that I pay an extra $20 for their insurance. Dont trust the low price on Expedia, U-save will try to take advantage of you.
★★★★★
November 17, 2024
Original
November 17, 2024
Original
Awful experience. Booked a low fare on Expedia, bought the Expedia insurance, was happy with the price. Got to the airport and called the number U-save provided for the shuttle and it didnt even ring. I found the shuttle after a search and they took me away from the airport to their agency. Once they got me away from the airport and other agencies, they started gouging me for extra fees and additional insurance, all of them were mandatory. Then they gave me a beat up car with a missing side panel. Worst rental experience Ive ever had. Dont be fooled by their advertised price.
★★★★★
November 17, 2024
Original
★★★★★
Local Guide November 17, 2024
Original
Very friendly staff.
★★★★★
Local Guide November 17, 2024
Original
I have to give it to this Rent-a-Car company they are class act.The car that they gave me had no issues it was fairly new. The process to get the car was very simple and to return the car was very simple as well the service was outstanding keep up the great work and Ill be back thanks.
★★★
November 17, 2024
Original
Very long wait when arriving, hidden fees. Paid 4x more than the original reservation said. Car was fine and return was easy. Shuttle is very convenient!
1 helpful
November 17, 2024
Original
Im calling to confirm a reservation and it seems like the phone is biting, because they dont answer at all. If thats the service, I think Ill have to look elsewhere.
Translation
Estoy llamando para confirmar una reservacion y parece que el telefono muerde, porque no contestan para nada. Si es asi el servicio, creo que tendre que buscar en otro lado.
★★
November 17, 2024
Original
The staff is friendly and the prices are fair. However if you cannot afford an Uber when you arrive, good luck getting in touch. They have never answered my phone calls since before I arrived. I have been calling multiple times and not a single person has ever answered the phone. I have called multiple days and nothing while I still have not received my refund.
★★★★★
November 17, 2024
Original
Great experience, Yarleen was super sweet and beyond helpful so thank you so much to her!!
★★★★★
November 17, 2024
Original
great service athank you guys .
2 helpful
★★★★★
November 17, 2024
Original
November 17, 2024
Original
You will end up paying between double and triple what you paid when hiring it on a website like Expedia, even having previously paid for the extended insurance. I call that cheating...
Translation
Acabaras pagando entre el doble y el triple de lo que pagaste al contratarlo en alguno web tipo Expedia, incluso habiendo pagado previamente el seguro ampliado. Yo a eso le llamo enganar....

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