Thrifty Car rental SJU Airport in Carolina

Asking for insurance policy numbers and companies at midnight at the counter is a poor policy... I don't blame the attendant. Management should change this.

Shadiest car rental ever. Stick with Alamo or Enterprise. Their toll fee is 7.99/day. For reference, the others are 4.99/day. You are better off paying the penalty and tolls. They will force you into paying for liability insurance, even after telling them that you have primary and secondary insurance. They will give you an attitude and rush you, then claim that you agreed to charges. To top it all off, I left my purse inside of the car, with cash. I called them to inform them of it. Mysteriously they didnt find anything. Nobody will call you back and the manager will not care either. Putting a claim online will get you nowhere either. First and last. Absolutely atrocious company and employees.

Shady and unprofessional. Had a reservation with an approximate total of $290, when I got there they asked for my ID and Credit Card I used for the reservation. I asked them 2 times to confirm the total of the reservation. They tell me I need to have to insure the card and toll, I agreed but I told them I needed to know what the total was first. They then say the total is going to be $790. ALMOST AN $500 DIFFERENCE. I was shocked at the price and the receptionist told me that I can definitely shop around and they will hold the reservation. Turns out I can't shop around because they ALREADY CHARGED the card WITHOUT MY CONSENT. So I'm stuck with them one way or another. I tried to argue and let them know I didn't authorize this. I talked to a total of 4 people. One associate, two supervisors and the manager. The supervisors tried to negotiate with my wife about taking some things out of the insurance to lower the price. After an HOUR of back and forth, they bring the manager. Most UNPROFESSIONAL person I've talked to in my life. Extremely black and white, talked over us, raised their voice, were arrogant and NEVER EVER apologized for anything and they never recognized their error. She said that everything was my fault because I agreed to the price, but what they never understood was that I never authorized the card to be charged in the first place. In the end, we didn't want to continue talking to this person so we just took the car since we needed one for the vacation. WORSE PART! When we came back from vacation we get a receipt from them for $870. Not a single explanation on the receipt as to why. My wife and I didn't want to waste our breath with these people so we just disputed it. However, Thrifty is claiming that everything they charged was an estimate and not a total. IF THIS IS NOT SHADY I DON'T KNOW WHAT IS. AVOID AVOID AVOID!

It's okay, got the job done. We pre-booked our car ahead of time for $88.21 for 4 days, over the weekend. When we came in, the location was at the premises of the airport and nearby. A small walk. There wasn't much of a line. I went through the information to verify accuracy. I mentioned my insurance was through my credit card and the lady informed me I have to purchase their liability because credit card doesn't insure that. When I pushed back on purchasing it, she said I can provide my main insurance company, which does cover rental cars. I did and didn't pay the liability. I added tolls and got the paperwork. Surprise surprise, she also added road side assistance for $5 a day, which I decline. She never informed me she added it. We picked up the car. It's a bit of a walk to get it, but not excessive. The car had damage on the rear right, rear left, front right, and minor on the front left. Basically, all corners but worst on those specified corners. The car was definitely side swiped at some point. They took a whole video around the car at my request, and pointed out all the issues there. The suspension was going out on the front right side. I could hear it clunking whenever we turned, or went over a bump. The car was a red 2023 Nissan Versa. When we returned the car it was early in the morning. There was someone there, took less than 5 minutes and we were out. With tax and tolls the car ended up ~$123. They could've been a higher rating of they didn't try to add additional fees thar we didn't ask for.

1st car we got had a broken wheel hub, we returned it within 24 hrs. The 2nd car we were given said it needed service, sticker on the windshield said 15303, and we received the car with 15044. We had to purchase windshield washer fluid AND antifreeze for the vehicle, we were also charged $135.85 more than my confirmation said I would be charged...

I would rate below zero if I could. Incredibly dirty vehicles. Dented vehicles. Stinky vehicles. And then after all of that, they put erroneous charges on your contract. I called to dispute the charges with them, their answer was "you signed the contract". Of course, when you're getting off a plane, you're not reading every line looking for trickery. But it was there on mine and my mom's reservation. I called corporate, but they are privately owned. Go elsewhere!

Stay away from this rental company, lack of customer service and null management. They got dark techniques to rip you off. I recently rented a car with them that had an unnoticed damage and instead of getting a compensation I ended up paying $100 more. The vehicles are in bad shape and poorly maintained.

Worst place you could ever rent in PR.. The car, a whole bunch of scratch damage. It's Had a funky smell of marijuana inside of it. gave complain about it we asked if they had some thing that would take the smell away and they say they don't provide that now they charge me over five days because they say that I stood with the car longer when I've been in the state for the past week and a half. be careful with these people they love to overcharge this is a fraud customer service. I have try to talk to a manager they never there. It's always customer service always gives you the same answer. You gotta wait to the email from the manager so they could clear out your card but they keep charging. Never got an email still waiting.... past due a whole week and still waiting when you call for the manager there's no manager around. from a bull that started at $355 I'm already in up $1400 now fighting for the overcharge they did...